Blue Apron

Blue Apron

 3.5/5 (1472 reviews)

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Overall Rating3.5 out of 5
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About Blue Apron

Blue Apron Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Feb. 2, 2023

We were Blue Apron customers for years, we loved it! Anytime there was an issue, Blue Apron used to make it right, even if we didn't ask them to, we just wanted to inform. When covid started, Blue Apron grew and did their best to keep up, which never bothered us. However, within the last 8-10 months, we have had multiple delivery issues. We do live in a secured condo building but I had given very clear instructions on how to gain access to the building. The delivery company never used them, causing multiple deliveries to go missing. I tried reaching out to DHL to update my delivery instructions with them but couldn't because I don't have an account. I can't create an account because I don't use DHL to ship at least 200 times a month.

So, I went back to Blue Apron and they told me that they passed my feedback on to better serve me in the future. No refund, no solution, no apology. Even when we did receive our deliveries, the last few were delivered days late and/or had rotten produce we had to throw away. Clearly they have too many customers and frankly don't care if there are issues.

4 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Jan. 29, 2023

Blue Apron way of packaging their products is just a crime against our society. They use so much plastic for such a small number of products that is just bad. I stumbled to BA through my Banana Republic purchases and decided to try them order arrives in a cardboard box with insulated wrap and an ice pack on the bottom and every item is separately wrapped in a plastic packaging which give You this feeling of sterile environment but at what cost. Out of 7 products in the box there were plastic of at least 4-5 Tshirts plastic wraps. After You remove the packaging You still need to place/slice the products it in the pan and cook it so the only feature is that products arrive at your door step but at what cost. Enormous amount of plastic. I had issue with their billing services as well. THINGS are not what they advertise S till waiting for my refund since Jan.18'2023. What. A Customer Service right. I don't see a value in this service and rate them 2 starts only for the effort and recipe.

3 people found this review helpful

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    Rated with 3 stars
    Verified Reviewer
    Original review: Jan. 5, 2023

    I have been a customer of another delivery company for quite some time but decided to try this one. Company HF packages ingredients together by recipe in a bag that not only protects them but makes it easy to find. Blue Apron only bags a few of the ingredients and tosses many of the vegetables in the box loose which has aided in damage as well as difficulty keeping it organized by recipe. I have received more products with damage or overripe from Blue Apron than the other company I use.

    The recipes are not laid out well either. The time it takes is not broken out into prep versus cook time so it’s a guessing game whether you have to do a lot of prep when gauging your schedule. The recipes also get put in next to the ice packs so they were all wet when I got them. They don’t lay out the steps as nicely as others I’ve tried either. The kicker is, if you decide you no longer want to service, but there was an issue with the last order, you will not get a refund, only a credit towards a future order. I highly recommended comparing with other food prep delivery services if you wish to try this one. You may find yourself much happier with another service.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Dec. 11, 2022

    I signed up for Blue Apron because I thought it would help me eat healthier, but was very disappointed when I got the first box because all the meals ingredients were mixed together, and so much prep was required. I immediately canceled my subscription, and my next order. Blue Apron sent the next order anyways, when I got the email that it would ship, I reached out and told them I didn't want it. They charged my credit card and refused to reverse it. When I opened the box, I found that the salmon for the salmon dish was missing as was the chicken for the stir fry. I asked for a refund, and instead they offered me a credit on my next order. They said they could not give a partial refund, so I asked for a full refund since I DIDN'T WANT THIS IN THE FIRST PLACE. No response. Horrible customer service.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 17, 2022

    Blue Apron recently claims to give a $130 credit to teachers with a $100 gift card. They did not give me either but instead charged me 2 months subscription which is basically $60 a month. I got 6 meals in the 2 weeks but got charged for 2 months of subscription and did not receive my credits. So I paid $120 for 6 meals that fed me one person. I might as well have eaten out. Instead I had to cook it all and pay $20 per meal. Don’t trust their false advertising. Tried contacting them multiple times and have not heard back from them. No customer service at all.

    13 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Sept. 9, 2022

    I decided to try Blue Apron because my daughter was encouraging me to cook and I didn't enjoy the food and preparation times. I tried canceling yesterday and they sent me another order and I tried talking to Customer Service about giving me a refund on the order I did not want and they said no. I will not buy from companies that take your credit card then just automatically send it before asking me. Don't buy from this company.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 28, 2022

    I have tried multiple different meal subscription services over the past several years. I decided to go with Blue Apron a little less than a year ago and have been really happy with the ingredients and accuracy of my deliveries. The meals for the most part have tasted great, as well and were fairly easy to prepare. I was so happy I had finally found a meal subscription service that I was happy with. That is, until they raised their prices without informing me.

    In May, apparently their prices raised by seven dollars, per delivery. I remember thinking how odd it was that blue apron hadn’t gouged their customers yet due to inflation. I didn’t even realize they had been charging me more until I decided to check. Sure enough, I have been charged extra without even being informed. I looked back on recent emails to see if there was a notification and lo and behold, months ago, amongst the barrage of weekly emails they send me, I found a notification at the bottom of the email. Was it in the subject line? New prices effective in May? No. It was cleverly hidden in a vague email that looked like junk. I refuse to stay with deceptive companies. If blue apron had been a little more transparent about price increases and put that in the subject line so that I would have been an informed customer, I would’ve stayed with them. But what a sneaky, underhanded thing to do. I will choose a meal delivery service in the future. One I can trust.

    10 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Aug. 11, 2022

    I’ve tried just about every meal subscription service and this is honestly the worst. I feel as if they try to create fancy sounding meals but they end up just not tasting good. The ingredients they include is just bland, as is the whole meal. I would much rather recommend Home Chef or Hello Fresh.

    8 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: July 18, 2022

    I came across a Blue Apron Discount for under $4 per meal and couldn't resist. What a bargain, right? Not so much. I couldn't apply my coupon code to my order so I called customer service. The rep was incredibly rude and eventually hung up in my face when SHE got frustrated that the discount wasn't displaying properly. I eventually did order 4 meals and the next problem arose with delivery. They use a company called Veho to deliver on Saturdays. They give up to an 8-hour window which means being confined to your house for an entire Saturday so your box isn't in the sun for hours.

    After the 4 meals came I was over it, but to my surprise, I got a text notice that 2 unexpected meals were en route which ruined my Saturday plans for the 3rd week in a row. One was a tilapia dish and the other some gross spinach and bean dish I'd never pick. When I called they said that they selected the 3 meals based on order history. So I canceled my service but I'm stuck with these meals I don't want! The rep I spoke to was super passive-aggressive with me which confirmed my decision. The worst part is the recipes are sub-par and time-consuming! I don't recommend this service.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 9, 2022

    We knew we were in for a bad time when we first opened the box and all of the ingredients are randomly tossed together with a few smaller ingredients in unmarked bags that you have to rummage through. A lot of the directions are off on certain cook times and such that you really have to be aware of to avoid ruining the food. Worst of all is we paid extra for a specific meal and they left out over half of the ingredients! Worst experience I've ever had with a meal ordering company, avoid at all costs!

    14 people found this review helpful
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    Blue Apron author review by ConsumerAffairs Research Team

    Founded in 2012 in New York City, Blue Apron delivers fresh ingredients and recipes to customers who then prepare and cook the food themselves. The company also offers a monthly wine subscription of six wines with pairing notes.

    • Hormone-free: Their high-quality food is all free of hormones and antibiotics.

    • Hormone-free: The food portions are all under 1,000 calories for those seeking to limit their caloric intake.

    • Unique recipes: The recipes they provide are unique and never repeated during the year.

    • Customizable: Taste preferences and dietary restrictions are taken into account when a customer's menu is planned.

    • Wine and kitchen utensils: They offer an additional wine service and also sell kitchen utensils for convenience.

    • Farm-fresh: Their food is purchased from smaller farms to help promote economic growth.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Blue Apron Company Information

    Company Name:
    Blue Apron