bistroMD

Bistro MD's customer service rep, Morgan, is simply THE BEST! After talking to several different customer service reps over the course of 2 weeks, she was the only one that actually took the time to research issues on my account, offer options for the short term fix, and followed up to be sure everything worked out. This is the way customer service should always be! Well done Morgan. Thank you!

Patrick at BistroMD's Customer Service really went above and beyond to provide a solution for me. I called in to get a receipt for a shipment that had been improperly handled by FedEx, resulting in me not receiving the shipment for over a week from when I should have, so all the dry ice was far gone and the food had gone bad. Once I explained the issue, Patrick told me that he'd submit a request for a courtesy refund. I appreciate all his help to resolve this issue; he really came through to make things right again.

We are in our 8th decade and have tried four different meal plan companies. We wanted convenience, minimal preparation time, food variety, good taste, and reliability. We also wanted a user-friendly customer service department. Of the four companies, BistroMD checked all the boxes on our want list - especially convenience, food variety, and good tasting meals. When a situation required contacting BistroMD's customer service department, we found Marcie to be a delight to work with. She was professional, courteous, and resolved or issue quickly and efficiently. In summary, we found BistroMD the best of the meal plan companies we tried.

This will be my second order from Silver Cuisine. I am very happy with the various dinner menu choices because there's a lot to choose from. I hope that Silver Cuisine can get FedEx to send a text message when the food will be delivered or has been delivered.

All companies should handle their phone lines the way they do. No automated system, someone actually picks up the phone. They are genuinely friendly and you’re not sent to other departments to resolve your issue. I was amazed when I left a message after hours on the weekend and I received a non automated email that they resolved my issue. I do not know of any other company whose customer service operates like this.

Marcie & Linda from customer service were excellent. Helped me resolve changes to my plan in a prompt timeline and followed up to ensure I had all information needed. Very friendly and courteous customer service and great resolution. Very satisfied with the program overall and the customer service. Highly recommend this program.

Customer Service agent (Emily) knew the product, system, and guided me through my questions in a patient and supportive way! There were things about being new that I really didn't understand, and she kindly educated me. I know what I'm doing, and will continue with this service. I had questions about the timing of orders and delivery, what kinds of meals fit my needs, how to NOT order what I didn't like, such as beef, options for my calendar entries, and more. I've had mean services in the past, and wanted to start again. So far, I'm happy I chose BestroMD.

Marcie was terrific. In fact, each time I've contacted customer service about a random question, different pricings, what happens when holidays, etc., they have gone above and beyond. Not only is the food terrific, but service is fabulous.

A lot of the meals are great. I do have to say I get very tired of some meals though and then they’re not so great. Then we have the issue of certain meals being sent and they taste like they’ve gone bad. Luckily it’s not the whole meal, just certain parts. They also have an issue of sending things to you that you didn’t order. Unfortunately, that is reflected on the website even though those certain things aren’t picked. I’ve reached out to them already about the possible rotted food but it started back up again. Don’t know if it’s actually on the verge of going bad or if it’s seasoning. Anyways, I reached out to them recently about sending me things I did not order, only to be met with no response.

Amanda from Customer Service was extremely helpful and kind today. I forgot to place an order for this week and she graciously helped to update my order. BistroMD’s selection of food choices and quality is excellent. Their variety of food choices is exceptional.

I received excellent customer service from Marcie who answered the phone immediately when I called in. My reason for calling was to update my plan and she answered a couple of questions for me at the same time. I have to say, I love BistroMD, and Marcie definitely put a bow on it with her willingness to help me. Actually, more business could learn from Bistro MD and Marcie for providing outstanding service and amazing food products! Kudos!!!

Each time I call BistroMD customer service over my own mistakes over ordering or questions about my account, they are handled immediately and with gracious customer service representatives. I have referred this company to many individuals on my mother's healthcare team. Sylvana was my customer rep this morning and took care of my problem immediately giving me sense of relief over my ordering error. Thank you so much Sylvana!

I have called them several times with some questions and each time Patrick, Chris and others have been very polite and extremely extremely helpful.... If I could afford it I'd continue this program forever..,Thank you all for caring

I called the customer service department because I had questions regarding substitutions in my weekly menus. I am new to the program so I was confused about substituted meals. Marcie was very helpful and walked me through the process explaining how the weekly menus worked. I highly recommend this program, the food is delicious and their customer service is top-notch!

Spoke to Emily. She called to check-in, to see how I was doing after a few weeks with BistroMD. Very friendly and took time to answer my questions. Clarified steps to take to switch meals and how to pause the delivery schedule (ie. when away on vacation).

I’ve lost 40 lbs, and bistroMD has made it possible. Best decision I’ve ever made. Everything is perfect. The website, the communication with the company, And most importantly, the food. It is fresh and delicious.

The meal sent, Beef Bulgogi meatballs, was substituted instead of my ordered diabetic plan Orange Chicken. Called customer service, was assisted by CHRIS. He was very helpful, quite professional and understanding about the issue. A refund was placed on my next bill. This was the only mishap to occur on all my weekly orders since starting the program last July 2. I am very pleased with the loss of 34 pounds, slow and steady. Only a couple of cheats since then, but I am committed to further weight loss, another 20 pound goal. The food is very tasteful, healthy, satisfying and plentiful. Best diet plan I've had.

My mom was having issues logging into her bistro MD account and she kept messaging me to see if I could help. I tried a few things but quickly realized it was a server issue on the company's side. I called customer support and a gentleman named Chris was there to help me. He was very friendly and while the problem was a strange one, he pretty quickly figured out what it was after some tinkering. It was fixed within a few minutes and then he even made sure my mom had enough time to customize her order before it was shipped out that day, which was above and beyond. My mom was extremely pleased and she had her first couple meals and is really loving it.

I began with the weekly BistroMD Weekly 5-day 2 meal Plan. After travel and entertaining guest I became overstocked. I am on the SilverCusine a la carte now, and my husband and I are are enjoying the breakfasts and meals…. My interaction with Customer Service has been exemplary...

I cook for myself which normally works but I don't like cooking seafood so I started ordering it from bistroMD, I find all the seafood meals I order to be good but I especially enjoy the seabass. I will certainly continue to order from bistroMD.

I was able to lose over 30 pounds and thereby reduce my diabetic medicine from four pills to two pills. It was a pleasant experience because the entrees were varied and delicious. Talk with Emily. She is a wonderful rep who will guide you through the bistroMD process.

Great food, good variety and excellent customer service. The variety of food is a plus and the program and website very easy to use. Would highly recommend to those looking for an easy to follow diet with great food.

Emily was the customer service agent who helped me and she was great. I had the 7-day lunch/dinner meal plan with 2 snacks a day. The meals and snacks were delicious. They were decently portioned and I love the variety. They were well-seasoned and very appealing. The only downside is the cost, which I cannot afford at this time.

I ordered the breakfast, lunch, and dinner -5 days a week plan. The meals arrived neatly packed and frozen. They microwave well and taste great. No additional seasoning needed. It is easy to make swaps of meals I don't want. Customer service reps check up on you to make sure you are satisfied with their service.

Emily was knowledgeable, courteous, and very polite and helpful! We got my menu update sorted out within just moments! She changed my menu options and extended my time to make changes so much quicker on the phone, rather through email! She was just wonderful! I definitely would recommend this company, and their many programs, to anyone who is wanting to eat healthier and live a healthier lifestyle! It's so easy with BistroMD!

I made the decision to start my program with BistroMD when I knew I needed to re-focus on portion control and what I was eating. Not only has the program worked but I've had a strong customer service experience whether a simple issue with delivery or more importantly as a guide and cheerleader along my journey. So glad I made the move to BistroMD.

My customer service representative was Patrick. He was amazing! Professional, kind, and very patient. Patrick is an excellent example of what employers should look for in a person representing their company and working with their customers.

When I called, Chris was very knowledgeable and helpful in steering me in the right direction and help me to cancel a duplicate order and change a few items we ordered... He was very thoughtful and made me feel like I was being heard. I will definitely be ordering more in the future and look forward to being a customer. Thank you Chris for all your help!

This is our 1st time ordering from a prepared meal service and Emily made it so easy and answered all our questions. She went above and beyond anything I have ever experience. I called a couple of other prepared meals providers and never received the QUALITY of help and assistance that Emily provided us with BistroMD. Thank you so much Emily for being there for us!

I’m a new bistroMD customer and needed some help signing up for meals. Luckily, I spoke with Emily in customer service. I was immediately impressed with her energy and friendliness. Great experience! Emily explained meal selection in an easy to understand manner. She also sent me some great information by email. It’s rare to see a customer service person go above and beyond: Emily did. bistroMD is lucky to have Emily on the team!