Consumer Complaints and Reviews
I have had a loan with Wescom since August 2005. In those 12 years I have never NOT made my mortgage payment. They have always had a valid cell phone number with which to reach me. And note: I continued to pay my loan even through the real estate debacle when its value went down over $200,000 (from $475,000 to $218,000).
I received a Certified Letter today, 8/8/2017, stating I was in default for July and August in the amount of $2,443.70. I immediately went to my checking account Bill Pay and saw, as usual, the check was sent off at the first of the month for July and August, with August's arriving to them, today 8/8. Since the payment is not "late" until mid month, I wondered how I could already be in "default" for August, but it appeared there were bigger problems. I called the number on the letter for an explanation of what the problem was with my payment. Following conversations with three people this is what I learned. My interest rate had increased and therefore my adjustable mortgage interest rate thereby increasing my payment. Only I didn't know, nor remember being notified of this. The increase was from $2001.24 to $2,108 or about $107 dollars.
Let me interject that I have a credit score in the 700's and zero late payments on anything, EVER. Wescom explained that because my payment did not include the increase of the $107, they had put the $2,001 I had sent into a "Holding Account" (so they kept the money) but didn't apply it toward my mortgage. When they received my August payment, which was also for $2,001 they took the $107 from it, but "technically, I was still in default for July and August". Huh???Obviously, I didn't know about the change or I would have sent $2,108. If I was going to default on my mortgage, why would I continue to send them money in the exact amount of my previous mortgage payment?
I asked why someone just didn't call me and tell me. He stated, "they tried, but my home phone had been disconnected" (which was true because, like many people I didn't use mine and had disconnected a year earlier.) My next question was "then why didn't you call my cell? That number has not changed for 13 or 14 years and I know you have that number?" For which I received no response. So, after 12 years of doing business with them and never having so much as one late payment, they reported this to the credit bureau as a Late payment, and my credit rating took a dramatic drop.
Coincidently, this all occurred when I was applying for a new loan... makes you go hmmmm!! (Well and a lot of other words I can't use.) In retrospect I probably should have reminded them of when they "forgot to send my impound account money to pay for my Homeowners policy" and I received a cancellation notice... Oops, geez, is that legal? Don't do business with these people; you will live to regret it.
We have been members of Wescom Credit Union for many years. In the last two or three years member service and member support has taken a turn for the worse although there are numerous long time employees of Wescom who are very good and continue to support the members. A lot of the change started around the the time when they changed over to eBranch 3.0. I have made requests for help over two months ago and still I have not received any communication from WesCom. Although they have been a very good credit union in the past, I can't see them staying in business the way they are doing business now.
I have been a member for so many years with Wescom Credit Union but ever since I lost my job and became disabled, I have been treated so badly. Even though I can't pay my loan on time but I still manage to pay with interest and penalty every month, they still manage to block me from looking at my account so I would know how much money I need to transfer to them so I can pay my obligation. I am doing this review for people to read and know better trusting Wescom Credit Union with their financial needs. Don't trust them with your money, not a good idea. If they can do this to me, they can do this to anybody. I couldn't wait to pay them off in 2 years. I will make sure NONE of my friends and family members will have to experience what I had experienced with Wescom. BAD, BAD, BAD business practices. They suck. Never again! No star for this one.
They closed the location in Temecula and it's difficult to make transactions. My account went into collections without any type of customer support. Shame on you. Word of mouth and integrity is key these days.
Denetria ** dispute against Westcom regarding purchase of a 2006 Dodge Charger: I was contacted initially by Superior Auto Sales on 11/17/2006 for a total payment of $34,759.88, payments at $453.54 for 72 months. After $2,100 down, finance charges are $11,599. This contract was assigned to Wescom Credit Union on 11/17/2006, under a binding legal contract. Now that my payoff is nearly due, Wescom is stating because I accrued daily interest due to late charges, I owe over $7,000. I am disputing this amount. Reason for that is breach of contract that was made on initial contract between myself, Denetria **, Superior Auto Sales and Wescom Credit Union purchased in 11/2006. Please investigate my claim of fraud and breaking loan terms of 72 payments only. Thank you, I would like to hear from you soon.
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What kind of a bank creates a policy to victimize its own customers and rip them off! Watch out for institutions who claim to be great at customer care. Wescom Credit Union is the worst! Every month I am charged no less than $200 for overdrafts. First off, they never keep an updated record at any given time. The weekends are horrible. If you're short one dollar, Monday you are going to get charged $30.00 and then it's a ripple affect. If you have automatic payments and you are a dollar short, you are going to get charged $30.00 every time they attempt to collect it. This is all legal too. I cannot afford this bank anymore. Last month I was charged a total of $210.00 in overdrawn charges.
False advertisement - Wescom came to my company to obtain business in 2009. They offered a guaranteed line of credit of $250.00 for one year with sign up and direct deposit. The idea was to "build credit". I signed up because I needed to build my credit. For the first year, I used the $250.00 and paid it every month. After the year, of course, they suspended the line of credit stating my FICO score wasn't high enough. I stayed with them for another year and ended up closing my account in April 2011. I am trying to buy a house so received a credit report and guess who's reporting a negative for suspension of a line of credit? Yep, Wescom; it shows $0 balance but they're reporting it so it's bringing my score way down. The last time they updated was Feb 2012. Needless to say, I have made many phone calls asking them to remove this from my credit report. They insist that it is reported correctly and refuse to take any action.
We had an insurance policy with these guys, Wescom, which they introduced us to and then the insurance company takes funds out and leaves us with a balance of $34.00. They cover it and then send us to a collection agency. We have had home loans, 3 car loans, and small lines of credit, which were all paid in full but we let $34.00 go unnoticed and unpaid, and they call in the credit agency dogs after almost 40 years of an account with them.
They closed our account, but did not tell us. I am glad we can find another bank to rip us off. It's true, they're all the same.
I got a car loan with this bank thinking they would offer great customer service and wouldn't try to rape me with all kinds of other charges like the bigger banks would, boy I was wrong. Everything was good for 2 years of my loan, until my insurance expired and I was without insurance for a week or so, somehow they knew my insurance expired, and added almost $3,000 to my loan. According to them, they added their own insurance on the vehicle for a year, they asked me so fax in my new policy etc., So I did..so they credit my account $2700, but my monthly payment went up $71.58, so now I was paying a little over $520 for my car payment which sucked.
A year later, I decided to move to a different insurance company, and they added $1600 for insurance again for an entire year...even though I was never a day without insurance. I had to call, waste my time faxing documents etc, so they could credit my account again which they did but my loan balance is all screwed up.
I have paid almost 5k towards the car, and I still owe the same amount from the beginning of the year. Seriously **! I talked to several reps, and it turned out that most payments I had made went towards the insurance they added on, so in reality I never got credited those amounts. I'm getting screwed.
Watch out for institutions who claim to be great at Customer Care. Wescom credit union is the worst, they have a policy where they do not review checks. They except anything and, when the money is deducted from your account without your knowledge or consent, they charge you for being overdrawn. I was charged 112.00 dollars because they took a check that i did not authorize before the posted date on the check. Then they told me this was part of their policy, and they had the right to charge me a penalty?
What kind of bank cashes checks without anyone reviewing the check? I had 3- representative told me that they don't review incoming checks they just cash them and oh well, its outta their hands they are not responsible. They took a check posted dated for the 15th and cashed it on the 9th, no one called, or kept the check pending at least until they could confirm it was ok to deposit before the dated date on check. They they had the nerve to send me a copy of the check on the 10th of May showing it was dated for May 15th. What kinda bank creates a policy to victimize its own customers and rip them off!
Wescom Credit Union Company Profile
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- Wescom Credit Union