Vanderbilt Mortgage
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Vanderbilt Mortgage

 4.5/5 (179 ratings)
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Vanderbilt Mortgage

About Vanderbilt Mortgage

Vanderbilt Mortgage and Finance (NMLS #1561) is a national housing lender that operates under the umbrella of Berkshire Hathaway. It specializes in financing both new and used manufactured, mobile and modular homes. Vanderbilt also finances improvements for these types of homes, including energy-efficient upgrades.

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Pros

  • Direct lending for used home purchases
  • Accommodates borrowers with lower credit scores
  • Numerous payment options
  • Home improvement loans with zero down

Cons

  • No home equity loans or HELOCs
  • No in-person branches

Bottom Line

Vanderbilt Mortgage is a national lender helping people finance the purchase of new and used manufactured, mobile and modular homes. It works with all types of borrowers, including those without great credit. A loan specialist helps walk you through the application.

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Page 80 Reviews 2345 - 2375
Original review: July 15, 2010

The condominium we were living in was suddenly being sold out from under us. Our lease was not up and we had three months to find a house. They were even showing it while we were there. We decided to buy a house. My brother-in-law was going to buy a manufactured home and we were supposed to get some land together.

Then the recession hit. And to make matters worse my wife became physically unable to work. Actually she was that way before we bought the house but her boss wrote a letter saying she was still able to and was working. Jim at Luv Homes asked that she get that letter. Actually she was home on medical leave. We tried to get out of the buy but Jim said we would have to pay the drivers who were already there $800.

We moved in and made our payments on time until recently. We have both been ill. I have Type 2 Diabetes, thyroid problems, have had a heart attack, have glaucoma, and cataracts. I am 79 years old. I still work as a part-time security guard to try to make ends meet. Two months ago they told my wife if we would make a payment by May 28th then they would put the May and June 2010 payments to the back of our loan. They did not do this.

In late June, they phoned and demanded June 2010's payment. My wife looked at our loan payments after wrangling the info out of them and just a little over $500 has been put toward the loan and the rest of the last 3 years of payments have gone to interest. She asked if we could get our loan payments lowered. We had been promised that in the beginning. I guess we will have to walk away also. She has been talked to hatefully and threatened by this guy named Walter. She asked that Walter not call again or speak with us anymore. They agreed to that. But that was a lie. Shortly thereafter, Walter started phoning her again.

She has been waiting on a check from an insurance claim. It would help us catch up. She told them this (Jessica). That was fine. But the check got lost or something, so it had to be reissued. She has received it but has to wait a week before she can touch it. That is sound banking practices. She has tried unsuccessfully to get in touch with them. They can have this house as it is because it is not made of quality materials. They charged us for a very fine brick home with a yard and we got pressed wood and cheap or no insulation, siding, etc.

Our warning to others is when they say that the house is energy efficient, it is not. Our utilities bill can attest to that. They are dishonest money grubbers! Thank goodness our insurance is not with them. We are tired of being threatened that they will foreclose on us if we are late on payments. They do not want to work out anything and if they do, it turns out to be a lie. Our house had such lousy locks on the doors that it has been broken into and our belongings have been stolen. We thought we would love the house, but now we just despise it. They did not even put an outside water faucet to hook up a hose. My poor wife cannot take much more.

Even the toilets constantly stop up. The kitchen sink has a spray hose to rinse dishes. It doesn't work. The filter on the ice maker constantly has to be replaced. And I have never seen a home that gets dusty so often. My wife is allergic to that also. We told them these things and we were reassured that the house was solid and tight. They are the ones that are tight. The siding is cheap and can easily be punctured. The shingles were all in one big sheet which was stapled to the top of the house. Everything that looks like wood is pressed dust. I'm not sure how long the cabinets will stay on the wall. We had to put them up again when our microwave got zapped by lightning. We are not sure how that happened. Nothing else was hit.

They just sell you a big box of dust, pressed wood, and little or no insulation while charging you an arm and a leg. It hailed and it was not a big hailstorm but our siding had holes in it like it had been in a war zone. When they mowed the yard and a small rock hit the siding or trim, it left holes again. The only improvements on this house have been what we have done. During a rainstorm, lightning somehow traveled down the oven or stove vent and blew out the microwave. My nephew and I had to go on top of the house and power screw down each shingle as they were put up there in sheets with staples to hold them to the roof. There is no insulation between the siding and the wood outside of the house.

I accidentally hit a corner in the living room and the sheet rock crumbled off. We were going to replace the carpet in the living room and master bedroom because of my wife's allergies and found nothing under the carpet. Where is all the insulation that was advertised? This house is not an energy saver. You should see our utilities bill! My wife is sick all of the time due to allergies exacerbated by this house and by worry. We are economically strapped by this house and trying to keep it, plus pay for it. Plus, the medical bills are not helping.

2 people found this review helpful
Original review: July 13, 2010

I bought a 1987 trailer in 1995 for $12,000. It was listed as a '90 Redman but after we signed all the papers and really sat down to read everything, we found out that it was really an '87 Hollypark. We kept the trailer and in 2002, we had it refinanced. We started out with Greentree then it went to Conseco and then to Vanderbilt all without out us resigning anything with Vanderbilt. We paid our payments on the due date that Greentree set up for us. Then when Vanderbilt took over we still made our payments on the same day of the month. Only to find out years later we were due on the 1st, not the 5th.

So when we found out the date was wrong we started paying on the 1st and I started watching how much was being taken off principal and I was shocked. Out of 300.00 a month we were lucky if $12 came off principal. When I called them about this, I was told we were on the simple interest rate. When I asked what that meant, I was told that I had to make the payment on the due date, which I did, and the same day each month. which I did. Since we bought the trailer we have paid $38,112 on it and it hasn't come down to even $1000.

At this rate we would never get it paid off. And I, too, called to see if i could get a lower interest rate but there's no help even. They just said I have to pay them before other bills were paid. My husband had a heart attack, then had a quadruple by-pass. Then in 2005, both carotid arteries had to be cleaned out and an aortic aneurysm had to be fixed before it burst. However, again, there is no help from Vanderbilt. So this month we simply walked away. I think Vanderbilt got more than what the trailer was worth to begin with and all they ever wanted was the money. It was wrong to begin with. It was sold as a '90 Redman but it was only an '87 Hollypark. We were paying $710.00 a month for the trailer park, with the lot rent and the payment on the trailer. Vanderbilt is there for the money not the people. We had to walk away after 15 years of living there.

2 people found this review helpful
Original review: July 4, 2010

I have been out of work on medical leave since March 23rd. I am waiting on disability. I am not able to return to work. I was receiving short term disability but it ran out. In May, I called to see if they had any programs to help me temporarily lower my payments. The lady said no that they expect their payment in full before I pay anything else. She then said I had to get behind before they could help me. Well, I got behind and the woman I spoke to next time took information about bills and income and said, I didn't qualify for any help.

The next man I spoke to said to borrow it from family or friends or to sell or pawn my belongings in order to pay them. I asked if they would take a partial payment and he said no. They expect the entire payment in full. He said their payment should come before anything else, including groceries. I have never been so insulted in my life or dealt with a company that cares so little about their customers.

2 people found this review helpful
Original review: June 2, 2010

I purchased a home from Luv Homes in Wilmington, NC in 2008. This home is financed thru Vanderbilt Mortgage. Due to economy I have lost one of my part time jobs. I still have my one full time job and am currently seeking a second job. I have contacted Vanderbilt about modifying my current loan from a 15-year loan to possibly a 20-year loan. I spoke to a female representative with Vanderbilt who did everything but offer to help me. My husband has suffered a mild stroke. He is already disabled from multiple medical conditions and has been in the hospital. I want to keep my home, but I need help with the payment. It seems that unless you live in a "real home" that no one wants to help those of us who live in a "mobile home". That is my home and I want their help not rude, condescending advice which is what I got from Vanderbilt. What can I do?! I was promised a call back in 72 hours and that was 45 days ago. Still no response.

2 people found this review helpful
Original review: May 27, 2010

I bought a double wide mobile home in 1998 brand new. Three years into our loan, our mortgage company sold our loan in a batch of loans to Vanderbilt Mortgage. Throughout the three years I had paid $36.00 over the minimum payment for escrow on our home. One day someone from Vanderbilt knocked on our door to say we were 3 months behind and they were there to collect. I didn't know how that was possible since we had our payment set on auto pay through our bank all this time.

In the end, the main point was that when Vanderbilt bought our Mortgage from the original lender they "tacked on" a $110 per month "insurance payment", yet we had our insurance through another company and they never disclosed this bit of information to us until they had used up all of our escrow, he had put up through an unbelievable pile of papers and stuff that no one could put together and say who owed what. But after our escrow ran out, they tacked on late charges and soon even though we paid regularly every month and over the amount they scooped up our home after 2 years of battling them. We of course stopped paying them. Knew we had lost.. How do you fight these guys?! They sold our home we kept our land because we fought. We did not put our land up for deposit with the original lender.. Thank God. In the end we now owe $5,000 more than we originally bought the mobile home for and our credit is forever ruined. I do hope there is justice for Vanderbilt one day. We lost everything.

2 people found this review helpful
Original review: May 15, 2010

When the economy started to change, we called to try to get better interest rates and hopefully lower monthly payments. We found several companies willing to work with us but Vanderbilt would not. Not only did they tell us they would not finance, but they would not release our title to another mortgage company. In one of the late payments, we were threatened that they would not only take the home but the land that we paid for in a different loan. We did not sign any papers to this effect. In fact, we told them that it was not legal because we did not own the property. So I know we didn't sign. We have not been threatened with this again, although we have had slow payments, companies are still offering us better rates. How do we go about getting this title released? How do you go about a class action lawsuit?

5 people found this review helpful
Original review: May 8, 2010

I have told numerous CSRs to not call asking for me related to this mortgage. This mortgage was done by my hubby before we were married yet somehow my name is " listed as a contact number". I have told them to stop calling and asking for me yet they refuse stating he must put that in writing. Well, that was done last year. They continue to call multiple times daily asking for me and leaving messages for me. They are the most disrespectful, non mannered nasty people I have ever dealt with. They threaten and harass and get away with it. Emotional. I don't enjoy being told how to live my life, how to pay my bills, as well as being yelled at and threatened, especially when my name is not signed or cosigned to this loan.

2 people found this review helpful
Original review: April 27, 2010

I am right now in default with my mobile home of ten years. Because of my lack of income at the time, I have fallen behind three months. I had heard before that most lenders work with you on extinctions or modifications but I should have known better with this one. I was told I didn’t qualify. I really don’t understand why. I only have disability income. I have also been checking my paperwork and noticed that with the original lender I purchased the home from, I started with before Vanderbilt bought out the loan I had paid in $3,336.49 interest back in 2007 but now 2010 according to Vanderbilt have only paid in $255.15 and I have no escrow. Does that sound normal?

Unless I am really confused, I am looking at my statements. Is this because it is in default? Can they do this? I don’t think so. I noticed the numbers going down on statements since they bought the contract. I just wish someone could do something to stop them. I really feel they are doing something that is not right to everyone. I am about to lose my home and have nowhere to go soon.

2 people found this review helpful
Original review: April 21, 2010

I feel someone need to investigate Vanderbilt Mortgage. They rip people off and they talk to them like dirt and they threaten people with their home they won’t modify anyone loans. You can’t see any of your information on your account plus I had paid $97,000.00 on my home. I been paying on it since 2005 and they are saying I still owe $90,000.00 How is that can someone put a class action suit against them. I will sign.

Be the first one to find this review helpful
Original review: April 14, 2010

I am very scared that Vanderbuilt Mortgage is not being honest about my payoff amount. I purchased this mobile home in 1997 for $27462.95. It is now 2010 and they are telling me that I still owe $18000. That is telling me that I have only paid $9462 on my account. That is not true. My payments have been as much as $365 dollars a month, now it is $335 per month. I tried to go and look at what is actually happening to my account online and of course it only provides certain details not everything.

I feel like everything should be posted when it comes to the break down of my account. Also, the insurance that I've had on this mobile home for as long as I've had it does not cover anything at all. It wouldn't even cover the hot water heater when it went out. I tried to contact them at their email address from their website and I was unable to because it's not up and running which is strange because they have been in business for a long time. I mean I don't have a problem calling them but there are so many things I think is wrong with this company that I think they should be investigated. I don't think they need to know when they are going to be investigated because I saw something on their website that states Notice:

Please read this Legal Disclaimer:

Information on this web site is provided "as is" without either express or implied warranty and although it is believed accurate at time of posting, there may be some inaccurate, and/or out-of-date material. Vanderbilt Mortgage and Finance, Inc. may make improvements and/or changes in products and services at anytime without notice.

Vanderbilt Mortgage and Finance, Inc. makes no representations as to material found on Web Sites published by others which may be accessed through this site. Such information could be inaccurate, contain viruses, and present other problems for the user. Vanderbilt Mortgage and Finance, Inc. will not be responsible even if notice of such had been received.

This scares the heck out of me and especially since I have questions with how they are handling my account. Please help me. I would just like to make sure they aren't over charging me. I've also noticed that there are a lot of complaints against them from consumers. I am not behind in my payments, but I would surely like to know if they are keeping something from me. The physical damage is I am worried about having an account with this company.

3 people found this review helpful
Original review: April 8, 2010

This has to do with two companies, the one above and Vanderbilt Mortgage Company Customer Service Vanderbilt Mortgage and Finance Inc, Alcoa Trail Maryville, TN 37804. Now starting with one thing on Vanderbilt, their Customer Service Office is in Maryville, TN. Loan payment on back of statement you, send them to PO Box 742xxx Cincinnati Oh 45274 (Wrong). The slip that you send in with the payment on the front side goes to Dallas, TX. This company has the worst Customer service I have ever came across and I have seen some bad ones. Vanderbilt Mortgage on January 16th 2009, one insurance company they had on my trailer stopped on January 16th 2009. The same day I took out with another Insurance for insurance to protect me as well as them.

Well, on January 16th 2009, the insurance that Vanderbilt had was no longer. I have the documents of it ending on that date and I sent to them 4 times, the new insurance company by fax and by mail 4 times. Vanderbilt mean while advanced me money for and insurance company that wasn't there I had the cancel information in my hand. I have called them, wrote them 4 times + about where the money was going where there wasn't anything to go to. So I sent the new companies information right away, so they keep paying on something that wasn't there.

So what was going on with Vanderbilt, I had to pay for two Insurance company for over 4 months. Well, over $200.00 and because I held back on sending them for the insurance that wasn't there, they kept putting my payment in to a un-app account and charging me a late fee on top of that. I'm getting to end of my ropes with getting ripped off with insurance. They also got me when I purchase the trailer for $500.00 of insurance I didn't even need. Now comes to Assurant Group on 02/18/2010. They sent a letter to Vanderbilt, watch dogs that my insurance was cancelled for non payment.

On 02/23/2010, 5 days later when I became aware there was a payment that was over due, I paid two payments and was reinstated. Well, Assurant sure can send the information of the insurance being cancelled but when it comes to the reinstatement is a different matter and they didn't do so. I sent in the information to Vanderbilt about the reinstatement and everything, so since 02/18/2010 Vanderbilt advanced me again and I'm paying for 2 insurance companies. Again $52.00 per month and I'm not even cover for my part. And they put things on there that I don't even need. No matter what you do Vanderbilt will not write back when it comes to them returning of money but when it comes to them needing money it has to be right now.

When you contact them by phone either they can't find anything or they don't know how to do it. They pass it off on someone else. Well, they better soon because if this doesn't work I'm very good in court. I was an Apartment manager for 8.5 years and did 150 cases myself and came out a winner on everyone. I don't think I should be the one footing the bill again because of the reinstatement information and Vanderbilt doing whatever they please. Thank You.

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Original review: March 28, 2010

I refinanced a home in 2006. The original mortgage company sold it to Vander in 2008. The first company sent me the title to my home with no lien holder in 2009. Due to the fact the first company did a land only loan, Vander is now telling me that the other company just messed up and that they have all right to my home. This does not make any sense to me. They have raised my payments from $889 to $1200. I recently lost my job and they will not do a loan modification or try to help us at all. Not only did I loss my job but my husband died in 2006 and I lost all of his income as well. Vander calls everyday wanting the title. If they are actually legally entitled to them, why are they not filing for a duplicate instead of harassing me?

3 people found this review helpful
Original review: March 2, 2010

Vanderbilt Mortgage bought my loan out about 2 and half years ago and can't provide any documentation that they bought the loan out and can not provide a new title with their name on it. I had gotten laid off work and got a little behind not being the first time and always got caught back up but this time they have refused payment because that it is less then 100.00 short which could be sent in another week and because it was put in the mail and not paid straight out of my checking account.

They have refused to work with me. They have called my moms neighbors which live 15 miles away and given out information about me that is private. They have broken into my checking account and if my girlfriend (who is not on the loan) answers the phone they threaten her and ask her personal stuff about herself. She has sent them a certified letter before telling them that if they don't stop harassing her she would press charges.

They will not even give me the option to sell. They were supposed to go by the original contract, that states I can miss one payment a year and it will be put toward the end of the loan, they will not honor it and they charge me $30.00 a month in late fees and my contract states that if I'm late, the charge is never over $5.00 a month. They call at all hours of the day and night. I have told them that I have recently went back to work, they still refuse to work with me. Beware of this company. We are going to hire an attorney just for the harassment charges. Mental stress to my girlfriend and myself and my family.

2 people found this review helpful
Original review: Dec. 30, 2009

Recently, well, beginning in 06, Vandy began raising my monthly payments without provocation or documentation. They refused to provide me with paperwork providing the proof of these increases. One day, it would be escrow, the next day, insurance and the next day, property tax. I continued paying these odd increases for a year without any help or documentation from them. Every week, it would change or they would need additional. They were calling my home, neighbors I don't even know, my employment, threatening foreclosure and the like.

Well, in June, I had about had it. This began in Dec. so I made my reg. monthly payment. They accepted it, put it into some kind of overage acct. and began foreclosure. So I said, "Come and get it you low down cheating, stealing home wreckers!" Well, I'm still at it, and through the litigation process, they cannot provide any paperwork on my mortgage. They did, however, provide forged state documents and two HUD statements with payoffs to different people, hmm. I have gotten nowhere with gov. entities, state, or county. My loan is about 30 thousand dollars more than it was in 1998 and my principal balance increased in 2002 by $99,855.

This was made apparent to me by Vanderbilt through a payment history they provided during litigation. They can't explain it. "It's a computer error," they say.

For 4 years, they had a computer error? Get real! I'm fixing to lose everything, and I know I bit off my nose to spite my face, but all the while, I've not wanted anything but the truth, and for Vanderbilt to be exposed ... until recently when they got me in court on a technicality because I didn't ask for anything.

Well, good luck to everyone involved with Vanderbilt. I hope that maybe someone will listen somewhere, God speed. It all began in l998 with the financing of an illegal dump by Vanderbilt and the mobile home that I ordered not being what I ordered, and my statements that never came, and the missing money, and the list goes on...

2 people found this review helpful
Original review: Dec. 3, 2009

In December 2008 I purchased a Double wide home from Luv Homes in Fletcher North Carolina. I was told that the interest rate would be around 6%. They were never able to provide me with any paperwork before closing. At closing the interest rate jumped to 11%. They insisted that it was only because I was a first time home buyer. They stated that they were doing a bridge loan and would refi the loan in 3 months. I have been trying to refi the loan for 7 months now. No one will refi the loan. Vanderbilt will not work with me at all. They have stated that they stopped modifying loans because of the economy. They have stated that there is no grace period on my loan and they cannot defer a payment. This mortgage company needs to be shut down. They talk to the customers like they are nothing and will not do anything to help. I am not able to continue paying the payment due to the 11% interest rate.

2 people found this review helpful
Original review: Oct. 19, 2009

Vanderbilt mortgage company keeps calling me with harrassing calls for a mortgage account that belongs to my cousin. I do not have any affiliation with this loan, do not even live in the same state. I ask them how they got my cell phone number and they said maybe someone gave it to them. This is not possible. I have asked them to take me off the contact list and I still receive calls but it is just with different operators. I get a phone call about once a month!! Sometimes 2 to 3 times a day. This is ridiculous!! I really need some help on this matter!!

2 people found this review helpful
Original review: June 26, 2009

Approximately 10 years ago, our son Steve purchased a double wide permanent site "mobile" home. For the last several years, if they are as much as two days late with their monthly payment, not only have we been harassed by their phone calls, but also our other two sons; and now recently, at least two of our neighbors. Steve and Kim's neighbors have received phone calls also.

I contacted them, and as of May 22, 2009, they removed our phone number from the case file. This still did not prevent them in again contacting another of our neighbors. I called again and was told there was no way to prevent them from continuing this practice. The supervisor "Diego" told me that each person contacted must in turn request that they not be called in the future. In my mind, this is pure harassment! We live in Ohio, and our son and his family live in Michigan. Our neighbors don't even know Steve and his family!

3 people found this review helpful
Original review: May 5, 2009

Many people call us for being 1 payment behind on our morgage. Ms. Amanda Moram has made suggestions to do a yard sale, go to a church for help, cancel our internet/land line/tv package and our cell phnoe and whatever that we have to sell to make our behind payment. We have tried to deferr our payment and they have denied it and we have also worked with a gentleman to pay extra for 4 months to catch up but someone said he wasn't in their department and couldn't do that. We have tried to work with these people and they DO NOT WANT TO HELP US. They call 3 ot 6 times a day. We are to the point we don't want to answer the phone anymore. Maybe I should get rid of the phones so they can't call us, NOT. All this for just being one month behind and we have been one month behind before and have caught up. They don't give you chances or want to help. What kind of people are they if even they have options listed on their web site to avoid forclosures. This is phone harassment.

2 people found this review helpful
Original review: Sept. 15, 2008

We purchased a mobile home in 2001, from Clayton Homes. The mortgage company is Vanderbilt. We financed the amount of $33.991.34. We agreed to do the biweekly payments. As of July 2008, the pay off was around $24,000.00. Something just don't add up. The interest rate was 10.99%. We have been paying for 7 years and have only paid about $10,000. I had an uncle that had taken this and was looking further into. They told him there was nothing that could be done. So he has advised me to turn it over to you all.

I feel as if we are owed some money back. We have since sold the mobile home, and had to pay $10,000 out of pocket to get it paid off. I would greatly appreciate anything that could be done.

4 people found this review helpful
Original review: Aug. 20, 2008

I received an "Annual Escrow Analysis" statement from Vanderbilt in June 2008 and a letter stating Vanderbilt had not yet received a current copy of my insuranc policy or declaration page showing my home was insured. On the escrow statement it states my principal/interest payment being 620.74 and my escrow payment of 75.11 making my total monthly of 695.85. I paid the 695.85 from Aug 07-Jul 08. Also on the escrow statement was projected escrow amount of 113.37 for Aug 08-Jul 09.

When I saw the amount of my escrow payment had increased by 38.26 I decided to call my own insurance company (STATE FARM) and purhcase a better policy at a much better premium than what Vanderbilt was charging. I purchased a 142,000.00 insurance policy from State Farm on 07/07/08 and faxed the declaration page to Vanderbilt's Insurance dept (HomeFirst Agency)on 07/08/08 showing proof of insurance on my home. I assumed this would be sufficient notice to Vanderbilt but when I received my monthly mortgage statement in August my payment was 734.11 which still included Vanderbilt's escrow amt. 113.37. I tried calling their customer service department for 6 days and kept getting a automated voice saying "all agents are busy at this time, please call again later".

On day 7 I dediced to call from a differnt phone number and I got through to a customer service repsentative and she stated after looking at my account that I needed to be transferred to a different dept. I was transferred and received a voicemail box of an account manager whose name started a "T" ( I think it was Tanisha)I left this T lady a message to please call me back as soon as possible I had some questions about my loan payment amount.

Two hours later she returned my call and was horribly rude and unhelpful. I asked her why I was still being charged the escrow amt of 113.37 when I had faxed my declaration page showing proof of my own insurance and she was unable to answer my questions. She stated that this was the first she knew of me purchasing my own insurance and that Vanderbilt was suppose to be paying my premium to State Farm and I was to in turn pay Vanderbilt back through my monthly payments. I was under the impression if I purchased my own homeowners insurance, Vanderbilt has nothing to do with paying them that I am the responsible party. I got so upset with this lady I was shaking and her yelling at me over the phone was only making things worse. I handed the phone to my husband and he was asking her questions that she was unable to answer and hung up on him.

I called State Farm and asked them if they had to receive the premium payment on my policy from Vanderbilt and my agent stated I was to pay it, not them. He was shocked at her suggestion and told me to call the company that handled their insurance information which I did. I spoke with Jenny from HomeFirst Agency when I first received my August statement to make sure they had received my declaration page becuase I was still being charged the 113.37 and Jenny stated they had received my dec page and the insurance was acceptable. When I asked Jenny why I was still being charged for the 113.37 she said I would have to contact Vanderbilt and ask them that all they dealt with was the insurance tracking. So needless to say no one from Vanderbilt was able to help me or tell me why I was still being charged the 113.37.

My mortgage payment was coming up on Aug 21st and I was trying to get this descrepency resolved before I sent in my payment. Since I was unalbe to get get any help from Vanderbilt I wrote a letter to their Account Receivables dept explaining what had happened and I included my payment of 620.74 for August. I stated I was not paying the 113.37 because I would be paying double insurance on my home.

I also asked that a Supervisor from Account management contact me to explain to me what's going on. I'm hoping its just a miscommunication somewhere between there departments but there is no way I should be paying them 113.37 a month for force placed insurance when I already have my own insurance policy on my home. If Vanderbilt continues to bill me on a monthly basis for 734.11 (620.74 original loan pymnt & 113.37 escrow) and I only pay 620.74 that they will try to foreclose on my home because I am refusing to pay the 113.37.

2 people found this review helpful
Original review: June 24, 2008

In 2000 I purchased a repossessed trailer from Oakwood Mobile Homes, when it was delivered it was not in the condition I was told to expect. There were multiple issues with the condition of the trailer as well as the set up. I accepted and fixed those items even though Oakwood had breeched our contract.

I was happy to have a place my daughter and I could call home! I was a 30 year old single mother; my hourly wage was $9.75. The Oakwood representative was fully aware of my situation and took advantage of my longing to have a home of my own. I was offered a 1st Time Buyers loan from Oakwood Homes for a repossessed mobile home at $52,000, and my grandfather allowed me to have it set up on his land.

Two months after the trailer was delivered I was laid off from my job. I had a 7 year old and no money coming in. A few months went by and I continued to get behind in my bills and I knew there was no way I could pay the mortgage on this trailer so I did what I thought was the right thing and called Oakwood. I explained to them that in my position I couldnt afford to make the payments any longer and that they should come and pick up the trailer. I moved out immediately but Oakwood continued to rack up my charges (late fees & interest) and didnt come and pick up the trailer until a year later.

After Oakwood picked up the trailer they in turn sold it for $8500, and then in 2004 they offered to let me get out from under this loan by paying $13,500, sounds good however they gave me 22 days to come up with it. I had no way to come up with that kind of money and especially in that amount of time.

Here in lies my first question If the trailer was valued at $52,000 in 2000 why did they sell for $8500 in 2002/2003? I know that I got over my head when I purchased the home, but I also believe that

Oakwood knowingly sold me the trailer at a price too high for a person with my salary and responsibilities.

In 2006 5.07 acres of familys land was transferred to me from my grandfather. My family has worked this land for years and my daughter and I are the beneficiaries. When Oakwood found out about the land they decided to come after me with both barrels. Now they want in the neighborhood of $100,000.00 to settle this issue when they only wanted $13,500.00 a few years ago. This land is my daughters birth right and I think it is criminal of Oakwood to get so greedy that they have threatened to keep this going another 10 years to make sure they get my families land. I make $11.20/hr, I am currently pregnant with my 2nd child and this land is all we have.

I expect to pay a reasonable amount for the trailer; if $13,500.00 was enough to close this in 2004 I believe I shouldnt have to pay much more than that.

When so many Americans are losing their homes at an alarming rate and some of us are holding on with all that we have, it sickens me to see a company like Oakwood not want to play fair but crooked and what I believe to be unethical.

2 people found this review helpful
Original review: Feb. 29, 2008

I have always made my payment on time and added a little extra. When I recieved my new payment book. I noticed that my monthly payment had gone up. I was not given any notice about the changes in my monthly payments until I call to ask why my bill my new bill. They said they made a mistake on my escrow account, and that RESPA started a new law (2008)that required them to get an extra two month custion to cover the insurance. Which puts me almost $600.00 behind on my payments. It might not seem like much but it a big mistake the company made and now I have to pay or loose what I have.

(I pay my own property taxes.)
The escrow is only insurance.
I know that this happened to someone else because I have talk to others.
and the same think happened to them.

How common is this practice, We the customer has more to loose, mortgage companies well benefit from our loss.

2 people found this review helpful
Original review: Jan. 9, 2006

Vanderbilt carried my mortgage and I authorized payments to be deducted from my checking account. My house was sold closing on 12/6/05, with their balance due paid by title company. The balance they quoted was effective through 12/28/05. They deducted a December payment from my checking account and although I have written them they have not refunded this payment of $547.98 and did not return my calls.

3 people found this review helpful
Original review: Nov. 12, 2005

I lost my job in Oct/04, thats when I

contacted customer service at Vanderbilt Mortgage to let them know; not to debited any more money from my bank account. Which that cost me $30.00

so from Nov 04 to August 05 no payment book, no letters, no calls, but 4 to 8
calls a day(NOT)! from Vanderbilt Mortgage, but a answer machine saying
1 to answer 3 to ingore, Whats That!

no name, no company, just 1 or 3...

In July 18th they, debited $498.32 from my account WITHOUT my permission took the money, when a payment was mailed on

7/5/05 for $498.32, they won't appy this to my Oct/05 payment! so they won't use it as a credit or put the money back into my account; just asking for another Oct/05 payment for the same amount.

3 people found this review helpful
Original review: Feb. 25, 2005

My daughter had a mortgage with Vanderbilt. They sold the mobile home which was on Egland Air force base. The sale was a take over payment situation. Vanderbilt did not inform them that they also were co-signers on the mortgage for the new owner, who walked away after a few years. Vanderbilt now is coming after my daughter and son in law who are trying to get their current home repaired after being ruined by Hurricane Ivan in Navarre, Florida; if that isn't enough.

4 people found this review helpful
Original review: Jan. 24, 2005

Vanderbilt had told me that Ohio charges $10.00 to pay-by-phone. I had been paying my mortgage from Chase Manhattan (Louisville, KY) by phone without a charge. Vanderbilt bought my loan from them and tell me that Ohio charges $10.00 for calling in and telling them my routing number and bank account number. Is this true that Ohio charges to pay by phone?

4 people found this review helpful
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Vanderbilt Mortgage Company Information

Company Name:
Vanderbilt Mortgage
Address:
PO Box 9800
City:
Maryville
State/Province:
TN
Postal Code:
37802
Country:
United States
Website:
www.vmfhomeloan.com