Reviewed Aug. 29, 2025
I’d recently changed my phone number and tried to log into my account but to no avail no one a Customer Service could help me login and so now I’m stuck. I’ve tried to contact them multiple ways and have never heard back from anybody.
Reviewed July 22, 2025
They want all of your bank info before surprising you with fees. I backed out, not agreeing to use them. But they've been secretly charging me $10.91 for months. I only found out cause Credit Karma told me. DO NOT USE THEM.
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Reviewed July 22, 2024
Rocket Money expects you to pay them 30-60% of your to use a budgeting software for something a halfway smart person with 6th grade math skills should be able to do with paper and a pencil. On top of wasting money paying them that's not really saving anything and also they want financial info.
Reviewed May 15, 2024
I used this company over two years ago and negotiated ONE bill with them. I paid the fee to have them negotiate the bill and never used them again. My accounts weren't even linked with their app anymore and I had not managed my money or subscriptions in, like I said, over two years. Two days ago, I randomly was charged $168 for them negotiating a bill that I did not request them to negotiate.
The funny thing is, the bill did decrease, because I had called my internet company and changed my service back in March (it is now May) and Rocket Money has the nerve to say they negotiated the bill and charge me when they had nothing to do with my change in service or the negotiation. According to their fine print, I have to cancel the negotiation request (which I didn't make) before the changes take place (changed 2 months prior to their claims) or I will be responsible for the negotiation fee. THIS IS A SCAM! Just make a spreadsheet and look at your bank statements. DON'T USE ROCKET MONEY!
Reviewed Jan. 31, 2024
Joined the 7 day trial offer. Info they had regarding my bank accts did not match bank statements. They were not able to cancel subscription I had no knowledge of. Tried to cancel the trial, company has no phone service. Tried to cancel online, is impossible. Had to call Rocket Mortgage to help. Have been working on this for 4 days now.
Reviewed Dec. 21, 2023
For the truly clueless. If you are honestly incapable of monitoring your life this app is for you. Use it if you can't figure your finances on your own. If you don't check your accounts and are surprised when you are overdrawn by all means waste even more money on this app.
Reviewed Sept. 25, 2023
I ran into an issue with subscriptions I had. If you don’t have your passwords to these accounts you’re on your own. They can’t do a thing for you so for me it was a waste of money. So you pretty much have to do the work yourself.
Reviewed Aug. 28, 2023
I canceled my subscription and the company keeps charging my card. This company is a scam. You can’t reach anyone that actually works at the company. I will be contacting the attorney general’s office.
Reviewed July 12, 2023
They charged me for a bill they didn’t lower and when I contacted them I got absolutely no help. Just was told wait two weeks and see what happens. Even though I had confirmation and proof that they did not lower the bill. Structured like a scam with no recourse for the user. Avoid this app and service. I’m actually losing money because of them.
Reviewed June 29, 2023
Hard to cancel after you have started with a company that helps cancel other cards or bills. They continue to take money out of my account. Have tried to cancel several times. Would not recommend this company to anyone. It is a SCAM.