TCF Bank Reviews

When I opened my account, my social security number was entered incorrectly by the associate who had helped me. This caused me great grievances for several months. I returned to the location immediately after I learned of this error and my information was updated. I was told everything was good to go. Yet, 3 months later, my accounts were locked due to inaccurate social security information. I called the customer service line and the woman stated that my account was not locked. **. I couldn't use my card or any electronic form of payment.

I went into a branch that same day for further assistance. I was told by the associate that my account was indeed locked because they needed a copy of my social security card. After I gave it to him, I was once again assured that everything was good to go. What I was not made aware of was that my checking account would be reset. My money disappeared and the bills I had paid a few days before were charged again. TCF charged me several overdraft fees for this.

I sent them an email about my dissatisfaction using the customer service email they had posted on their website, only to be told by Jennifer that it was the "wrong department." She didn't bother to say anything else in her reply or acknowledge that I was upset. Why would you post only one email on your website if it's not for general inquiry? Also, the mobile deposits don't work half the time because you absolutely need to use a black background, and then when you finally get the photos taken, the app is "unable" to read the information.

So not only did I waste my time and energy going there I had to pay an expedite fee of $35 just so I can receive it in 5 days oppose to 7 to 10 business days which isn't much of a difference. I definitely will be transferring my funds to another bank after all this is said and done. Tcf bank is trash. This company is dealing with people money and ultimately livelihoods and they are creating dumb rules like other banks don't exist and if people can't do better. I've been with them for 15 years and this is how they repay their loyal clientele. NO thanks.

I went back to the front desk and asked the same gentleman why my card was charged. He was lost for words and could not explain the charge however he informed me that it's not a charge and the money will be put back into my account. TCF Bank has got was not able to rectify the matter and retrieve my funds to me. I will not be banking with these clowns anymore while they run their circus of bogus transaction allowing vendors to steal from you.

Fast forward exactly a year later and they just changed hands and the SAME THING is happening right now. Spoke to a charming man in the Philippines who said he would just take my payment by phone. Gave him routing and account number and he tells me my routing number is no good. IT’S MY ROUTING NUMBER!!! To add the final insult, he told me to have my husband call and try to make payment before the 10 day grace period ended. Now it’s ended and I have not been able to make a payment. The only company I have had a worse experience with is AT&T, so consider that. Will be contacting the Consumer Protection department next.

Today, I received a call from a very rude customer service rep who was so disrespectful to a level I've never encountered before. The issues were caused by their merger and you would think there would be an understanding of my frustrations of needing to review things for the 6th time. Instead, I was talked over, accused of saying things never said, and a continued threat of "hanging up" because I wasn't "getting it". Just an awful experience. I certainly hope the call was recorded and a supervisor gets a chance to hear how this individual treats their long standing customers.

So I called them and they said yes I did have an account with them and that I was liable for the funds and the account had been closed and was out of their hands and had to deal with the bank. I tried googling the name of the company that's in California and nothing came up. I could not find no information on them anywhere. It was supposed to be a free trial for some vitamins. The shipping and handling was $5.95 each.

The bank tells me that the companies tried contacting me several times with no response so that makes me liable for the additional $183.90. So basically it's my word against theirs. It looks like the bank is siding with them even though I can't find no information on them besides the phone number the Bank sent me and I called them. Is this how you deal with customers and consumers? I will be closing my account at TCF Bank. I have had things happen like this with Chase Bank and they always have my back. Well I'm out almost $200 and nobody really cares. This is what society has come to treat people with small bank accounts like this. If I was rich either I wouldn't care or I would call my attorney and have the money put back. But I don't have this luxury. I'm a self-employed person for 20 years. What do you do? Just one other people about places like TCF Bank. I Don't Care about Us. All they care about is their money!?