T. Rowe Price

My father created an account for my son at birth and named me as the beneficiary. After my son passed away, they made it extremely difficult for me to liquidate the funds. It was awful to go through that with them, especially while I was in mourning. The people on the phone were extremely unhelpful and kept me on hold for up to an hour. I had to keep on calling back because no one was helping me. The on hold music was the worst, almost torturous. My dealings with them literally went on for weeks until I finally got on the phone with the right person and threatened to get an attorney (which I was really about to do). Finally, a young woman took it to her supervisor, and I am appreciate of that. I can’t remember her name. They finally sent me my money.

I'd give zero stars if I could. My company changed to this provider and you can't change your address on their website. You need to wait for your employer to transmit a file that they only update once per week. My company transmitted the file and my apartment number is cut off. I took out a loan and my check is in town but the company can't be bothered with just updating the apartment number. Nope. They have to stop and reissue the check and charge me another 30 dollar express fee. But the best part is I have to until they get the file they only update once per week. Sounds like price gouging to me. Terrible change by my company. I hope they seriously explore a new 401k provider because this place seems unethical. I plan to complain as much as I can until something changes. Avoid this company. They have horrible customer service.

They changed my address after 6 months of trying to get it changed and two days later changed it back to the old address 1500 miles away and because the address is wrong, will not let me withdraw my funds. I’ve got complaints now with multiple Federal regulators and intend to sue them for a lot more than they’re blocking me from withdrawing. Very, very corrupt and illegal company. Typical American financial company: thieves and criminals.

I have dealt with T. Rowe Price for over 5 years now and all I get is hell and misinformation that has cost me thousands. Don’t invest your time or money with them because they will only screw you over. And then just apologize that they will work on getting their employees all on the same page. When it’s funny that I spoken with more than 4 different representatives and they then all give me the same information but it’s only wrong once the company has already screwed you over. It ridiculous and I will never invest with them ever again and neither should you.

What a shady company. Had an old 401k with them and they decide to liquidate my investments and move them to a random 3rd party broker that I've never heard of without my consent. To top it all off - that 3rd party charged a $40 fee for setting up an account that I did not authorize. They did NOT notify me in writing prior to doing this. They claim some nonsense about "plan provisions" which even if it were true, IF they were an ethical company then they should notify customers in writing at least 60 days in advance. They should send multiple alerts via multiple channels (email, phone, mail) for major transactions that a customer doesn't authorize. They clearly have unethical practices and I suspect this is only the tip of the iceberg. Avoid.

I am forced to use them because that's where my Dad set up the inherited IRA. I called on 9/6/2022 and asked to have a distribution sent express. Not only did they not send it express, I finally found out that they didn't even mail the check out until 9/14/2022. You'd think they would have expressed it after not mailing it for a week, but nope. So now it's 9/19/2022 and I'm still waiting for a distribution dated 9/6/2022. I was told I can't set up electronic payments without a voided check.

DO NOT sign up for a 529 savings account with this company. The only reason I registered for a 529 account here as opposed to my state/other was the Online Gifting Portal functionality so my friends and family could easily send money and not have to write a check and send in the mail. My son's first birthday came in July and all of my family members notified me it wasn't working! I reached out to T. Rowe support and they have not resolved this issue as of 9/13/2022. No communication, no sense of urgency. I keep following up and they "make a note" that I called. None of my family members are able to contribute to my son's savings plan on their website. As a result, he has missed out on thousands of dollars in gifts. I have called several times and as of 9/13/2022 (OVER A MONTH broken) they still can not give me a timeline of when it will be fixed.

I tried to sell a fund to get money to pay my income taxes. I started a month before and set up a transfer account with our bank. That took 2 weeks. Then, they did not explain that the fund we had selected had a hold until April 18th! They made it sound as though this was a procedural hold, so changing the fund would not have mattered. I finally got the transaction completed on April 20th because I called at 3 PDT. Further, I have had difficulty with their website and had to call customer service twice! I do not recommend them.

We’ve been handled by multiple customer representatives with a different requirement given each time. My aunt died and my father has been trying to access the account, he’s her last living close relatives. We provided necessary documentation Yet each time they request something else. There’s no end to the forms nor ever a clear answer to what’s needed and this has been going on for over a year.

As a beneficiary, T Rowe Price by far has the most complicated, burdensome, lengthy process for getting my family member's money. Between hold times for customer service, complicated claim forms, required signatures and documentation, I have already spent well over eight hours on this with at least two more hours to go. ETrade? 5-10 minutes. Everyone else? 1-2 hours. I would not leave money here even if it were the only option!