Consumer Complaints and Reviews
After requesting a withdrawal they emailed me a money wire transfer form which I promptly filled out and sent back. Then, I called them and they assured me that the money would be in my bank account by Friday. Friday came but they still have my money. I just got off the phone with Jeff, who is a manager, and he has assured me that I will have the money Monday. While on the phone with Jeff I could not help but notice how nervous he sounded. This is concerning but maybe I just made him nervous. Either way, I am taking my business elsewhere after this. We as a society should not allow companies like this to stay in business.
7-3-17 I checked on my daily brokerage balance in Scottrade and found that Scottrade mistakenly reported the Apple stock price closing at 123.47 instead of its real closing price of 143.50. Scottrade deducted over 2500 dollars from my account for the loss in stock price today. They need to refund me my money. What a serious mistake! I wonder how many other Scottrade customers holding Apple stock also got money mistakenly deducted from their balance today?
My step-father died owning a Scottrade account. I wrote to the Scottrade office that held his account seeking forms for my mother to submit to collect those assets. No response. I wrote a second time, no response. I then wrote to corporate headquarters. Over one month later, a paralegal stated I needed to submit an authorization signed by my mother to release any information. I submitted the authorization and the death certificate. Nearly two months have passed with no response. Scottrade's customer service is atrocious! One star is way too generous.
The first time I asked them to send me a check, it took them 2 weeks to respond. I finally got hold of the store manager to get the check sent to me. The second time I asked them to wire transfer money to me, it was on Friday, they told me that it was already after 2 p.m., they could not send it until Monday morning. I said that's fine. On Monday early afternoon, 2 p.m., they still have not sent it. I was upset because I paid $25 for the wire fee and nothing was done. I called the store manager and they sent it later that afternoon.
The third time which was in late April, I requested them to send me a check, after a week I still have not received it. I was very upset. I tried to get hold of the store manager, was told that he was in a conference meeting. I tried 2 hours later, was told that he was tied up. I tried again the third time, there was another guy, not the store manager, finally help me and rushed me the check overnight. I am very tired of their non-responsiveness to customer need, over and over again. If you all have any better brokerage firm, would be glad you share it.
Stay away if you can. I wish I could give 0 star if I can. This is the worst financial institution I have ever deal with. The issue is related with my dad's account, a 70 years old man with poor English. His international account cannot be set up properly over years but Scottrade hold the money for years and not giving back to him. The Scottrade international service is a joke!
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They change the prices of the stock you are trying to buy constantly as you attempt to make the buy, making you pay more and more. They force the price of the stock down when you are in a margin call so they can collect on your default that they made happen by selling the stock in increments of shares till they get it where they want it and then they buy it back up when it is low so they make even more money when they force it to go up as they want it to go. This company is all about making money and they do everything to make this happen with no concern for their clients, all they care about is making more money and they are stealing it from people in every way they can.
I have seen all kind of account oddities that have caused me to lose a total of 209000.00 dollars or more. If you are a lawyer I would like to talk to you about suing this company for one hell of a lot. This company was caught in the past trading against their clients and I am sure they are still at it, this is how the head of the company became so rich in such a little amount of time. He is a billionaire, the company has been sold to Ameritrade as of recently and the head of the company of Scottrade is currently not well. Lawyers let's talk if you think you can recover for me ** J.C. This company is being assisted by the crooked market regulations that I can explain.
You have to be aware that when you transfer the money to their account it is within an hour but when you want your money out from the account it's 10 business days or pay 25 dollars for the service. Ridiculous. Definitely not recommended. Avoid.
My experience as a Scottrade customer for horrific. During the sign up I was promised an unconditional bonus. Conversation was recorded. Since the trading software and support were of the poorest quality, I later transferred to Fidelity, and bonus was removed. They checked the conversation, and still did not keep their word. They lied because there is no other way they could get me as a customer. Lesson learned. Never Scottrade again.
I've had IRA's with Scottrade for about 15 years. I acquired additional money and went to an office in The Villages, Fl. I was told that for depositing 250K I would get a $600 bonus in my account within 2-3 weeks. I told him if transaction went smooth I would put more in. Five weeks later - no $600. I contacted agent three times by email, no response. He left no "out of office" on his email, so I didn't have a clue why he wasn't contacting me.
Long story short...after being jerked around by their phone system (at times, they have you talking to other people in other "call centers" in other states), which they leave you to believe you're speaking to someone in the office you're calling. I finally went to the office and got my money transferred back to my bank. They jerk around. Totally unacceptable, unprofessional and possibly against NASD regulations (not sure). I will be moving my three IRA accounts from them. They don't care. I wonder why people leave their money in their bank.
Every time I go to these people for services, I'm told, "We can't do that." I tried 5-6 times to link my outside checking account to no avail. They repeatedly told my account number or routing number was wrong. They're both valid. I wrote a check on my account assuming overdraft would automatically come from my margin account as my previous brokers had done. Wrong! They bounced the check and charged me 25.00. I needed to do a wire transfer to pay for a home I was buying; I was used to doing this online through my checking account. With Scottrade I had to fill out a form and present it in person and wait for them to process it and hope it was done in time for the closing. I've complained and complained and complained about the 25.00 fee and they keep sending me boilerplate. I've threatened to move my investments to my bank's investment branch and they did not care.
Today I got an email saying I'd exceeded the number of transactions allowed on my Scottrade Money Market account. I've never heard of such a thing in the banking industry. If you just want $7.00 trades by all means stay or sign on with Scottrade. If you want decent service do your homework and find a better brokerage. Their website is slow, and it often crashes. I've even been told that their stock values are NOT real time so who knows? Maybe they're skimming playing the milliseconds and stock values to their advantage. I am thoroughly disgusted with this company. Do yourself a favor. Steer clear of Scottrade. They're total schlock!
This used to be a great company. Their phone lines are always busy. When you do reach someone at a local branch, they're fairly clueless as to simple matters. I missed the three pm cut off today because I couldn't get a straight answer in the first two phone calls.
After being a customer for 15 years my accounts (3) were frozen because I had moved to Israel. I moved 9 years ago and used my son's address in the city I opened the account. I was never notified and this year they refused to transfer my required distribution to the account even though they transferred my wife's whose address is the same. They told me I had to come in even though I am beddren. I contacted an attorney who advised me that is against the law to not issue the distribution they reported to the IRS and I reported on my 1040. From what I have heard many employees are disgruntled because of the takeover by TD Ameritrade and they don't care about their customers.
In pouring over various websites I discovered that Scottrade had values on their website that were actually the complete opposite of what these EPS numbers were in reality. Understanding there are so many variables that are important when considering buying a stock especially Penny stocks. This stock was PULM. In reality the EPS was -1.52 but they had it listed as 1.52. The complete opposite of what it truly was.
I immediately printed many examples for many stocks on many websites proving this. And I contacted the Securities and Exchange Commission. They have agreed that there appears there may very well be validity to my complaint. The info that stock brokerage firms provide is critical to our psychologically well being wouldn't you say? If it's absolutely incorrect then aren't they just duping people? This is what I hope to find out. This all took place Friday Feb. 3rd, 2017. Now, this morning Monday Feb. 6th, the EPS values at least on PULM are correct at -1.52! I'd like to think I've done something worthwhile for my fellow investors. It's not going to stop me from going down the street to the location and letting them know that they're going to reimburse us for the cost of the trade and the money (small amount) that we lost or believe me it's off to court we'll go.
I've used many different trading platforms and this one is by far, the worst. I bought some shares of a stock but decided to cancel my order immediately after. I COULD NOT find the cancellation button for the life of me. The platform looks very old and outdated and commissions are high for no apparent reason. Moving all of my funds to another brokerage account and cancelling mine with Scottrade.
Scottradepro (Scottrade's active trading arm) is a complete joke. Their server is extremely unstable - you would be lucky if you don't get kicked out by their server while you are logged on and are ACTIVELY doing things in the account (e.g., researching, reviewing positions, or placing trades). The system is very user-UNFRIENDLY, e.g. not only you as a client couldn't figure out how to do certain things (such as wiring money out), their service rep couldn't figure out either. Also, their IBKey app - developed by InteractiveBroker - doesn't work properly, and they refer me to a number that you can only leave a voice mail and No One ever calls you back even after leaving a dozen voice mails.
Many of Scottradepro's staff aren't trained properly to be familiar with the functions of their system, yet they pretend they know when they actually don't. Above-mentioned money wiring is one example: one rep told me to set up Withdraw by Third Party and wait for their back office approval of the Third Party in 1-2 days, before I can actually schedule a wire; when I called 2 days later without seeing an approval, a different rep now says I need to just set up a Withdraw, not Withdraw by Third Party. In both cases I was put on hold while the rep checked with their back office or something, indicating they had no idea how the process actually works.
Though the 2nd rep found the correct answer, that is to set up a Withdraw, he was unfamiliar with the detailed steps to complete the process and kept on telling me wrong instructions he obtained from the back office - something about using an emailed code to confirm even though there was no email being sent as I was using a security device. Also, no one seems to know their back office cutoff time for accepting a same-day wire request, and they just say if it doesn't get done today, it will be done the next business day. What a joke. Anyway, my request was submitted around 3:30 and didn't go out on the same day, while if you submit a wire at 3:30 through a bank, it will go out the same day. Scottradepro's staff also are ignorant of how to calculate tax base for a stock position involving calls or puts, of the exact capital requirement for a long put position, etc. Anyway, I had enough.
Wanted to make a trade the next business day and needed to move money from personal checking to brokerage account, Scottrade boasts their "Money Direct" will post same day. In fact once the money posted Scottrade put a three day hold on it preventing me from making the trade, then when I called and said I want to return the money to my checking account they said there is a five day hold before I could initiate a transfer. After five days I said I wanted to close account and get my money back and they told me they will take another 5-10 business day to issue a check and I cannot pick it up from my branch and that it must be mailed. So in the end they tied my money up for more than three weeks. GO TO E-TRADE!
I agree with Joe of Durham. I transferred my accounts to Schwab soon after being informed by Scottrade that they were being taken over by TD Ameritrade. It is shameful that Scottrade is still charging a $75 transfer fee per account to customers like me who do not wish to become TD Ameritrade customers. Coincidentally, Schwab contacted me recently to say about an offer for Scottrade customers who switch accounts to Schwab. You get commission-free stock trades for as long as you had your Scottrade account. In my case I will get 10 years commission-free trades and $6.95 trades after that. It's unbelievable but true. I've been using it. I should point out that I'm not employed in any way by Schwab, just a very happy customer of theirs. I don't know how long this offer will last but long-term Scottrade customers should give it serious thought.
Scottrade is a fraud. The servers will crash or the trading programs will freeze if you are about to make any money. They try to influence trades. A stock I was trading was in a down trend and they "froze trading in that stock due to volatility". They would let you buy it but not short it. I called Etrade immediately. They said they had no problem with executing my short trade. Then Scottrade said they had no shares to short but again I called Etrade and they had shares. Scottrade offered me free trades for the inconvenience. I called Scottrade to execute a trade and the guy who answered had a tone of "you sure you want to do that?" Totally trying to influence and interfere with my trade plan and tried to sell me a Scottrade bank account.
I am so done with them. Their trading desk makes a market in a lot of securities and rips its customers off. STAY FAR AWAY from Scottrade. Unless all you want to do is spend time being frustrated while using free trades to lose money while being harassed to open a bank account for their "bankorage." There were other technical issues with trading and trades that cost me money time and frustration but the details are irrelevant. Bottom line is Scottrade is fraudulent in my honest opinion.
I've been a customer of Scottrade for many years with no problem at all. However, the recent sale to TD Ameritrade will result in a 42% increase in fees for stock trades, plus similar increases for options, and other charges. It's ridiculous. Why on earth would any Scottrade customer agree to this? If we wanted bad service and high fees we could have opened TD Ameritrade accounts ourselves. At least that way we would have received the $600 bonus for opening the account. But now, we receive no bonus, just the increased fees. We are told by TD Ameritrade that we will have access to more research, etc. Well, if you do not already have that, you shouldn't be doing your own investing, anyway.
There are alternatives. Some have local offices, and all have lower fees. This is simply a matter of greed. Scottrade could have done a IPO, in which its customers could have perhaps profited. Instead, we were ignored and insulted. And TD Ameritrade is counting their eggs. They are expecting Scottrade's customers to simply act like fools and accept this mistreatment. Sadly, some will. But I hope there are enough intelligent, fair-minded Scottrade customers who will show the true results of this sale: a large decrease in the number of Scottrade customers who go to TD Ameritrade. And a large increase in new accounts at other online brokerages.
When I sold all my shares, I went to Scottrade Sarasota FL office to ask my money to wired to my bank account... They gave me form, I filled up the form, gave them back on Friday morning around 10 am. I was told that in couple of hours money will be wired to my bank account and end of the day nothing wired to my account. I called them 5 pm, office is closed... Monday I talked to them, I was asked again routing number, bank account number, everything is matching...
Again I was told in couple hours I'll have the money then nothing happened again... I called them. They said "we trying, your bank is refusing the wire transfer!!!" Tuesday I called them again. This time I was told I gave them joint account, my wife name on it, that's why is not happening. I called my bank, my bank told me that there it's not a reason, no wire for your joint account, it's not Scottrade business and I was told there is no attempt by Scottrade wiring money to my bank account!!! They never even tried!!!
Wednesday again. I called them in the morning again, same stories. I have my wife's name on my account, my bank kick it back... "In couple hours you gonna receive the money." Again nothing, after couple hours I called again, start screaming to them. In 2 min I received the money finally. I told them that I want prove of your attempts to wire the money shows that my bank refused it or you couldn't do it because of my joint account... Of course I got nothing!!! After all no apology and $25 wire fee. I was going to buy a business. Lost the opportunity just because of them.
I have been a customer of Scottrade for close to 10 years, I have a "significant" account balance and maintain a fairly high margin balance. Recently Scottrade called to review my margin interest rate, I was currently paying 4.75% which I felt was high. Scottrade looked to convince me to move additional funds from eTrade to Scottrade and I indicated that I was not comfortable doing so due to the fact that I had dividend paying stocks in eTrade and Scottrade does not have a "true" dividend reinvestment option. Also their Scottrade Elite tool doesn't work on my Mac.
I asked to get a better margin rate and they said no, I indicated that eTrade has been attempting to get my account from Scottarde for a period of time and would guarantee they could get me a lower margin rate. So I called eTrade and found that they were more than willing to get my account and provide me significant savings over Scottrade, on both my margin rate and my trading fees. I was sitting on the fence but I realized that Scottrade actually increased my margin rate after speaking to them.
So I was upset that they could not "put their best foot forward" when I spoke to them and decided to move everything to eTrade, which in hindsight, I should have done much sooner. I have no idea how they state they have proven great customer service, maybe as it relates to getting new accounts but once you are on board, good luck.
I received a 2011 thru 2013 tax return. Two checks were stolen and I finally received the third issued by the BFS U.S. Treasury, I deposit into my Scottrade account which they email me all the time to make a deposit. Jeff ** states the IRS was coming to get the money, well I spoke to Mr. ** from the IRS. He states "They are scamming you. That is and has been your tax return for sometime. That's your money." The issuer of the check BFS said same. They have stolen my money and my wife is ill and this has caused me financial ruin. Please give me my money.
I opened an account with them after answering way more questions about my finances than I should. After the account was open and they had transferred my money from my bank account, they came back with even more personal questions. I blew my top and am now struggling with them to get my money back out.
So this morning I buy a stock 4 min after open. Then the website and Scottrade elite crash with me unable to log on both. I called home office no answer. Everything comes up back 1 hour later only to see at one point I could have sold for a hefty profit but ironically as the servers come online I'm down so I take the loss. Customer service is a complete joke. The amount of money in commissions they take from me is big each month. I get the runaround them telling me they couldn't find anything wrong which is total bs since my internet works just fine as I was able to log into other websites and other traders I personally know had the exact same issue on the same day. They offer me 3 free trades. I tell they to go ** themselves and I will be cashing out when funds clear.
Called and emailed them over several years now to close my account. They won't do it - "not their policy". I owe them nothing. They in turn came out with a fee policy to get money from my account for sending me a monthly statement that I don't want. This is how they steal from the elderly, by seizing their property. Have not had any transactions with them for years, won't even send me the paperwork to close the account. Wonder how many other seniors they are scamming. Anyone interested in litigation against them please add my Scottrade account # ** to the suit.
My account with Tiger Options was insured -- then transferred to Scottrade insurance & investments legal dept. The insured amount was agreed upon for $72,887.00 USD. I agreed and signed a 4 installment payment plan for costs of over $7,000.00 USD. I fulfilled my part with first agreed amount of $1,787.08 USD wire transferred to their designated account into Bank of America.
Once transfer completed and approved SCOTTRADE INS. & INVESTMENTS did not transfer amount agreed to my bank account in the amount of $18,219.25... but then changed amount in my SCOTTRADE ACCOUNT TO OVER $90,000.00 and drew up another contract without refunding my initial deposit payment--- stating 2 staff were fired because should not have approved. My payments were changed to 3 installments -- now -- $3,003.00 on my first payment for costs. Very upset --- are they a scam outfit? Any help would be appreciated. Should I contact FDIC???
The gentleman in the office are very good and emails are good but their policy sucks. They said I was trying to manipulate a stock I have under 10 grand in an account. They will not let me put a sale in on a stock because of no buyers. That is bull. They're just lazy. STAY AWAY FROM THIS BROKERAGE.
Please don't invest a dime with this company. I canceled a option order recently only to find out I bought it. Logged into the system 4 different times over the weekend; no open orders or positions. Then on 6-6-10 all of the sudden I own an option that is deep in the money lost. Second time this have happened. Please print off all canceled orders with this company, and most of all don't trade options with them. Their spreads are too wide compared to most option houses. Hard to make money. One more thing--volume will be heavy today and guess what? You won't be able to get in the system!!! Take your business somewhere else!!!
Helped someone open an account online. Very user-friendly. Everyone in Customer Service with whom I have spoken, has been helpful and professional. Manager at the Surprise, AZ branch (13869 W Bell Rd), ** has been extremely cooperative and accommodating. In a word, "exemplary". Scottrade has a good system. If you call the branch and they are busy with other customers, the call is routed to their Customer Service Call Center.
I got a letter from IRS stating that I owed them $9000. After reading the letter completely I discovered this was because SCOTTRADE sent the incorrect information to the IRS. This was not a mistake. This is just stupidity. WAIT IT GETS WORSE!! When I asked why this had happened a service rep said "we don't have to give the information what you sold the stock for, only what you brought it for." So by doing this it looked like I brought a bunch of stock and made money on it. YOU GUYS SUCK!!! Closing my account today! AND GUESS WHO HAS TO CLEAN UP THIS MESS!!!
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