Quicken Loans Reviews

My friend and I started our refinance process the same day but he used AmeriSave and he has yet to get a closing date. I was finished in less than a month. The easiest experience I could of ever imagined. Things went just like you would want and the process was very simple. I recommend Rocket Mortgage to anyone looking to refinance.

Kate our loan officer was amazing and always on top of what we needed. John from fresh start was also extremely helpful and very responsive! I would recommend Rocket to anyone if they need to purchase or refinance a home.

This was the 2nd refinance with Quicken Loans and this time it went very fast! Teale ** was my Executive Rocket Pro Support Banker and she was ALWAYS ready and willing to help me through the process! She made it so easy this time and I feel Quicken Loans needs more employees like her!

I was and am very impressed with the whole process of the application and finishing product of the mortgage. Everything was done in a timely manner and was easily understandable. Someone was always eager to help with any questions I may have had. I would recommend Rocket Mortgage.

Very knowledgeable, took time to help me understand Rocket Mortgage policy. Used simple words to explain purpose and reasons. Took time to get my trust. Kept in touch nearly every day. But did not return calls or email after notary agent came to my house.

Everything went very well with my mortgage from start to finish. The only thing that was bothersome was when I got a message from an appraiser, and I didn't know anything about it. No one from Rocket Mortgage notified me that I would be getting a call from them. In this day and age, a person can't be too careful with responding to unknown callers. I called Rocket Mortgage and was told they had no idea who the appraiser was going to be. I messaged the person I was working with from Rocket mortgage- and he told me he was sure it was valid??? The communication in regards to the appraiser was bad.

Quick, easy and painless. Great people to work with. Helped me lower my interest rate and will enable me to pay off home quicker. I would recommend their services to anyone wanting to buy or refinance a home, or looking to consolidate bills or credit cards.

The process went smoothly with courteous assistance when needed. Closing was easy and convenient. Having been through the process before I understood that "out of pocket" expense did not really equate to "cost of refinancing", but for others it might be. That's the ONLY complaint I have. The experience with Rocket was pleasant and efficient. I have no qualms about recommending you to others.

Experience was great! So fast with everything. Easy access online. Great customer service. Would highly recommend! We were surprised at the quickness of everything. Great rates and closing costs. Lydia ** was professional and helped me with all my questions.

Great experience working with the team. Was contacted on things we were working on. Did most of the work on line. Talk to several people about what to do next. Kept in touch with us. Either talked to me or my husband.

Great, the experience was totally awesome. I am saving money and paying off my home earlier.. My closing agent and especially Travis was fabulous. Your procedure was easy and very convenient. It was amazing how quickly the process took. Thank you one and all

My Quicken loan contacts, particularly Corey **, were very responsive to my questions and pushed along the process. While there was a long delay in getting our home appraised, they followed up as needed and kept me updated on the situation. The initial, conditional approval process went quickly and the closing was smooth.

We were very impressed with Rocket Mortgage in the beginning stages of our refinance however, several items were requested from up duplicate to triplicate times and employment verification was holding up process numerous times when we had both been with our current employer 25 years. It became insulting. All in all, aside from very exorbitant closing costs, we are satisfied.

I am genuinely surprised at how fast the turnaround time from discussing our loan options to having a new, signed loan that met all my expectations and was almost exactly what I wanted! It was honestly a quick and easy process. The only hiccup through the entire thing was the 'in-home' signing agent (NOT an employee of Quicken loans!) was strangely political and too quick to offer her opinions --that we never asked for. Not Quicken Loan's fault by any means, but hopefully they can do a better job screening their outside agents a little better in the future. Overall it has been a great experience that really has helped me get my finances straight!

Rocket Mortgage was absolutely great! From the application process to the closing. The time it took to get the loan closed was very short! One thing we did not like was not having someone there to answer questions during the closing process at the Title company. We did have a few questions just because this paperwork is foreign to us. The woman at the Title company treated us as if we had used an "off-brand" mortgage company. She didn't necessarily say anything bad about Rocket Mortgage. She just acted like there were things that needed to be pointed out in the contract. This is not anything Rocket Mortgage could control as this is a different entity. But we will know in the future to not use that Title company again. As far as Rocket Mortgage we couldn't be happier! In fact, our previous mortgage company was not interested in doing the cash-out refinance. So we give Rocket Mortgage 5 stars! Thank y'all for helping us become debt-free!

Outstanding service and the people were easy to work with, and when I had questions they were more than willing to work with me and help me with any computer issues. Closing was so good and the closing team was right there to answer any questions and right on the schedule time that was set.

Lucas, Knowledge base was exceptional. He was professional courteous and pointed us in the right direction. He got me a great interest rate with low closing costs. I am very happy.

From beginning to end, my experience with Rocket Mortgage personnel was exceptional, They were 100 percent committed to providing me with excellent service, meeting my personal refinancing needs, educating me throughout process and completing the process expediently. I am highly recommending Rocket Mortgage to everyone I know.

I was extremely pleased from the beginning up to the end of process. It's a lot of paperwork, but to finally open the door to your home.. help make a true blessing come true being a homeowner. I will tell family and friends this is the lender you want. No more renting!!

It was a pleasure working with everyone. Joseph I think that was his name, he went above and beyond to help and explain everything, always there to answer any questions, what is the nicest person you can think of. We had everything done in a timely manner. I would recommend Rocket Mortgage to anyone

Had a very professional experience. Patrick was always reachable and his suggestions were on time. Truly professional help. Also during the closing, the team had done a good job. They were very prompt with the updates. Overall the lending process was smooth and easy.

I was very happy with my experience with Rocket Mortgage and would definitely recommend to other people. All my questions were answered and everyone was very courteous especially Kevin ** who I worked with directly. Thank you so much for your help.

I would recommend this FOR ANYONE needing a mortgage. I HIGHLY recommend you ask for Favian, he is AMAZING!!! He made the process so easy and was available, in a timely fashion, to answer our questions and help with everything.

Rocket Mortgage maintained great communication from beginning to end. I always knew where I was at in the process and what was coming up next. Far exceeded the expectations and performance of other companies that I worked with in the past.

Worked with several different people, was confused at times, couldn't just answer phone calls. Had to monitor phone calls and return phone calls after listening to messages that were left. It all worked out.

Service was outstanding from beginning to end. I was well educated on loans especially from Dia **. The agents were Superior in knowledge and in service. The appraisal was excellent. Closing agent was outstanding. Process was revealing but not intrusive.

Excellent service. Streamlined process, no aggravation to deal with. Gabrielle ** did a fine job. Will do business with Rocket Mortgage in the future for a home purchase. I appreciate how convenient Rocket Mortgage has made the entire process. I will not bother with any of the banks. They're all a pain with unnecessary requirements causing undue frustrations.

I applied online for a refinance loan and was very pleased with how fast and accurate your entire team completed my request. I have already told my friends and family how easy it was to work with your team and since I'm not on Twitter or Facebook I don't have any idea how to post anything.

The process and paperwork for refinancing my mortgage was so easy thru Quicken Loans. Most of the paperwork was done online and Quicken Loans did almost all the research then they actually came directly to my house to finalize everything. Easiest mortgage I have ever dealt with.

Logan ** was great. He was proactive and kept me informed and was very nice. But when my account switched over to Paul, I didn’t like him. He never kept me informed. He was short with me on the phone and told me and my realtor one thing (that he apparently did not put in his notes) and then said another to the closing team. He gave me one date to close and the closing team another date. Then he was out of the office and did not leave me anyone to contact (Logan always did). The whole case was a mess and I had nobody to help me.

Great experience! Eric was great to work with. Patient, kind and knowledgeable. Hard worker! Very prompt in getting back to us when we had questions. Communication was excellent. Closing was a breeze, right at our kitchen table. Able to save a lot with this refinance. The process was a lot easier than expected. Wish we had done it a long time ago.

Our representative Andy **, very knowledgeable, helpful, answered all my questions. Understood our needs. Followed the loan process start to finish. Rocket mortgage 5 star company, referred 2 friends to your company. Both very pleased. My children will be future customers. Thanks again for a very professional and customer friendly experience!

Dana ** was incredible. She took care of all the details. She let me know just which supporting papers were needed and when. My appraisal went well. The appraiser called the day before he was going to come so that I could have the house looking clean and uncluttered. My house was appraised at $15,000 more than I expected. The notary public also alerted me to what time he would be coming, and he was quick and professional. The only thing that has not gone well is the pay-off on my car loan. Huntington Bank asked for more money than I was prepared for, and they still have not finalized the loan by sending me the paid-in-full status.

Honest and reliable and friendly. And schedule was good and monthly payment is reasonable. And every item that is added to balance is reasonable and was able to catch up with other things when payment was not due right away. And hope that you continue to help us if we ever get into a bind. Thanks.

This team made the process so simple. Since this is my very first home, they answered any questions I had, and never made me feel as if I was asking stupid questions. It was an awesome experience!! Everyone was so helpful and patient, and never did I ever end a conversation feeling like I didn’t have loose ends hanging around.

I loved it. It was really easy and fast. Everyone who I talked to was great. I've already told my daughter, son and friends about the whole process. Daughter is probably going to refinance soon. Loved Roger **! When I had to talk to him, he explained everything and was cordial.

My experience working with Quicken Loans was very painless. There was no pressure and it all happened very smooth and quick. My refi agent, appraisal agent, and notary were all very polite, professional, and pleasant to work with. I recommended Quicken to several people.

Great experience. Prompt, thorough and professional. Online most on the process except for the final settlement and they came to us. Easy and systematic approach to the process. Took my jumbo high rates and save me 2.0 % interest.

Great experience with every person I spoke with at Rocket Mortgage and definitely recommend anyone I know to work with them! I was amazed by how easy it was to transmit information to agents by uploading with ease on my laptop and iPhone.

During the process of re-financing our home Rocket made the process easy. When I had to contact customer service they were polite, helpful and listened to my concerns. I would recommend them to my friends and family that are looking to re-finance their mortgage.

Our second experience with Quicken/Rocket was a little less smooth than the first, but the end result met the need. One problem was the length of time caused by an issue out of your control - finding an appraiser. We were "inconvenienced" by the timing of the closing and our auto-draft payment method of the previous loan. The draft after the loan closed caught is by surprise. Unfortunately, that draft has yet to be returned.

Compared to previous experiences with refi's This was a breeze. I always knew where things stood during the process, and was amazed how quick (Quicken/Rocket Loans - aptly named!) it was completed. My initial contact was Jake, who was incredibly helpful, and unlike with "typical" bankers, I was never felt intimidated! Highly recommended!

The team at Rocket Mortgage were absolutely AMAZING! They were very professional, their response-timing was spot on and they made our refinance process completely stress-free. I will recommend them to whomever I know going forward that is interested in purchasing a home or refinancing their current mortgage.

Not happy with the way my loan team blew off rate questions. I don’t feel like I got the best rate available. I think they just rammed it through so they could be done. I don’t feel that they were trying to help me.

I had a very easy time getting a loan from Rocket. The pre-approval process was easy and my banker answered all my questions in a timely manner. The app is also very easy to use and will be very beneficial using over the course of my loan.

Rocket came up in an online search and our loan officer, Terrence, was lovely. And the experience just got better. It was easy, the web-site user-friendly, all paperwork understandable. Rocket was really on top of the whole process and they guided us every inch of the way. I would highly recommend it.

From beginning to end this refinancing was the best. It was fast, efficient and easy! We have refinanced many times over the years and this was by far the best experience! I would most definitely recommend Rocket Mortgage to any family members or friends that are considering a mortgage or refi.

My experience was good, people were very friendly and helpful. I do feel I had to explain too much about my Power of Attorney for my Husband and his medical. Once you were satisfied, it moved quickly. All in all I was satisfied. I would have preferred to do business by phone. Thank you, Suzanne **

Smooth, professional, friendly and knowledgeable to work with. Naomi was so helpful in guiding us through the process. Everything worked out as was stated. We would recommend her and rocket mortgage to anyone wanting a painless process. I wish you where a mishta lender for our son.

Every time I spoke with someone, they were helpful and knowledgeable. Being able to upload files on the app was extremely helpful. There were no “lost” or missed documents. An overall, smooth process. The staff was always pleasant. I was given options to refinance my house and each option was explained. I was told which would be more advantageous for me. I’m glad I made the choice to work with them. I would recommend for refinancing a mortgage.

Rocket Mortgage gave me better rates and provided quicker service than any of the local lenders in my area. My personal loan officer was top notch, always kept me informed, and will continue to work with me in the future. Rocket Mortgage won’t sell your loan to another lender! I was very impressed and would use them again!

Fast and concise Loan personnel were kind and friendly and got the job done. The closing went smooth and I love the electronic signing. It make less physical signing The convenient of time and location of closing. Rocket is a great mortgage bank. Thanks.

Rocket Mortgage by Quicken Loans is boiler room ** mortgage banker, they really streamline the predatory loan process. They get you involved, put you through everything make you pay for an appraisal keep you under their thumbs then change all the rules. Perfect way to to screw people. They start with FHA loan. They do all without telling you, after wasting a month I see loan estimate change, then I said why FHA with 5000 upfront fee and 200 monthly payment added to loan.

The Rocket Mortgage team provided excellent service, always kept me in the loop, always made sure I knew the progress of the paperwork. If additional information was needed, I would get a call and an email to follow up. When this information was provided I received a note informing me the information was received. With today's technology one always wonders if the cyber gods allowed the transmission of the information. Very pleased with your organization. I would gladly recommend Rocket Mortgage to anyone who asked.

Victor did a great job. Thanks very much for your understanding and patience!! I believe we made a very good choice in this important matter because we got a lower interest rate as well as shorting the loan repayment time. Thanks so much for the experience we have had with Rocket Morgage Company and Quicken Loans. Thanks again, Eugene

My refinance through Rocket Mortgage was so fast. It was easy to use the app to upload documents needed. I was informed throughout the entire process of each step. My rep was friendly and informative. I would recommend them.

In working with Quicken Loans we found the application process to be easy, approval was completed quickly, and the closing process was timely and handled in an efficient manner. Everyone that we dealt with was very professional and answered all our questions. They took care of appraisal process, insurance needs, title and escrow. We would highly recommend Quicken Loans to our friends and family.

Our experience was amazing! Courtney ** was our banker and she delivered first-class service. Courtney was knowledgeable and responsive and answered all of our questions in reviewing our options. We will definitely be referring anyone in need of a mortgage to Courtney in the future.

All Quicken loans Rocket mortgage were efficient and knowledgeable. The time took a bit longer than expected but the overall experience was fantastic. Looking forward to being a customer for a long time and would refer quicken loans to whomever be in the market for their services.

I really like working with the Quicken Loans staff. Your staff called me to let me know that I could save some money if I refinanced my current loan with you. I was serviced very professionally and quickly. All our questions were answered (mine and my husband) and we were totally satisfied with the process. I highly recommend your company!

Tim was our personal banker and we cannot stress enough how fantastic he was! He went above and beyond to make this mortgage happen. He made himself available to us and the sellers, who at times were not the easiest to deal with. We would recommend him to anyone at any time.

It was fast and easy to understand. Both the agent I worked with on the phone and the one I signed the documents with were very efficient. I got a great. Low interest rate and saved about $800/month in mortgage payments.

The people are the best part of Quicken loans. Very attentive and helpful. Their app and website are very fast but sometimes lagging a bit on more up to date information that you can get when speaking with their customer service people who were very helpful and responsive. Noted the closing portion the app forwards you their web page instead of integrating with the app directly and and another site for their closing agent Amrock. If you have questions Amrock and the Quicken support people were very helpful..

We found this process of refinancing our home very easy this time.. Tried in the past and was so much work but was able to get help with the paper work so were able to do lots of it online without leaving the house.

Working with Rocket Mortgage was a great experience, they kept me informed throughout the entire process. I would highly recommend them to all my friends and associates. I really appreciate all the help they have given us. Thanks again for being a great company.

It was very quick and very easy with no problems. The people were very nice and keep me informed on all the steps. That's it. No problems at all. Done in one month. My funds came to me in the time they told me.

Constance **, Bryana **, Paul ** are some phenomenal people. Scale 1-10 all three would be a 12. They exemplified patience, care, understanding and willpower. Now they need to share their character, understanding and respect with Richard **. I cannot say enough. Constance, Bryana and Paul their communication was always prompt, they returned voice mail message I left in a timely manner. I truly felt like they wanted it as much as I did. This day in time that's unusual. I worked in corporate for 10 years during the mortgage crisis, and if I had a team compromised of a Constance, Bryana and Paul I probably would still be there. I would like to thank all those behind the scenes I never spoke with that assisted in me purchasing my home. Thank you, thank you and may God bless all of you and forever open doors for each one of you.

Easy, Helpful, Qualified and Professional Service. Have refinanced twice with Quickens/Rocket, and would not hesitate to do again. We will always go with them first and would highly recommend for others to do so! Very informative, taking you through each step, making sure you understand the process. The Staff is very friendly and treat you better than family.

Rocket Mortgage provided great service from initial contact to closing. I worked with Austin N. and he was extremely polite, friendly, knowledgeable and professional. I am a Veteran and used Rocket for a VA refi. I highly recommend Rocket mortgage and their team.

They have been very good to work with. They are quick, friendly and very supportive. I have refinanced with them two times. Both times were quick and easy. The employees were quick to get back and the website is very easy to use. I would use them again.

My experience with Rocket exceeded my wildest imagination! It was easy and was lightning fast! I am so glad I contacted them and would recommend them to anyone for their mortgage needs. One of the best decisions I've ever made and it has left me in the best financial shape I've ever been in!

Overall, my experience wasn’t bad. I had an issue or two with closing cost numbers not jiving. But eventually this was resolved. The first gal I worked with (Detta) was great. She seemed very knowledgeable and was very helpful. I wish she would have stuck with me through the entire process. It just would have made it easier. There were a others that were helpful too. But it would have made it more personable if one person worked with me from beginning to end.

We refinance our home and took care of some outstanding credit cards along with student loans and a few other bills. Because of the assistance of Quickens Loans we stress free on how we would come up with the funds to pay bill that sometime are overdue.

The process was complete and competitive. The handoff between functions was efficient and the whole process was professional and quick (no pun intended Quicken). Even through the transition to Rocket Mortgage nothing was lost. I would recommend Quicken/Rocket to friends and relatives.

The agents I worked with were knowledgeable, professional and friendly. The whole refinance went very quickly and efficiently. The closing agent was prompt, pleasant and knew her job very well. I was pleasantly surprised at the ease of the process after having such a difficult time getting things to align last time.

We were important until all completed. Then could not get returned calls or got redirected. This doesn’t leave a good taste in my mouth. It does not want me to refer you to others. I wish I could say ”your important all the time” but… didn’t happen."

I thought the experience we had was handled very well. The people we worked with were knowledgeable and very easy to work with. I would recommend this company to my friends. I felt that the time from start to finish was good. Ali my lead agent did a great job. Thank you.

They called and checked in my status of updates for a slight repair I had to do to my home. This was nice to keep me motivated to get things done. They set up the home inspection and notary, I did not have to search and find any of this during my crazy work schedule.

We wanted to do some home improvements and needed some help. The people at Quicken helped us decide the amount we needed. They processed the refinance quickly. In a matter of days we were on our way to home improvement. The people we worked with were knowledgeable and friendly.

Had a great experience working with your staff. Josh ** was very knowledgeable and helpful. I would recommended Quicken to any of of family or friends. Thank you so much for all the help, because of the help we will be able to stay in our home longer. Heartfilled thanks.

The experience was handled in a professional and prompt manner. I kept seeing your ads on TV and was anxious to get on a lower financial rate, which is exactly what happened. My only recommendation would be to let Tamara know she laughs somewhat loud, I didn't say anything to her but feel not everyone enjoys this.

Very helpful loan officer. Fast response and patient. Title company worked out well and fast. Final interaction at final signing - very pleasant individual. Very quick and mostly painless loan. We tried to leave a review for loan officer, but were unable to access special site requested. Settled at 2.99%, 30 year fixed.

Very good experience working with Rocket Mortgage. Everyone was very helpful. Katie ** was amazing and has excellent customer relations professionalism! I recommend her for any promotional opportunities! She is a huge asset to your company! Thank you for the painless refinance.

The entire team was patient, pleasant and knowledgeable. Even at the last minute I had questions about cash out for the refi. I was put in touch in an expert to who I explained what I wanted and within 24 hours I received another call to confirm/explain my next steps. Within a week I was set up for closing. The whole process was seamless. Each and every member of the tech was helpful and informed. I felt comfortable throughout. I’ve considered refinancing but was not sure of the whole process. Quicken Loans made the whole process as easy as 123.

The entire process was handled expediently and professionally. I have no complaints whatsoever. This was done so fast and I was kept in the loop the entire time. All my questions were answered immediately. Loved the "Dashboard" feature. Always knew what had been completed and what I might need to do next. Great job team!

Ok, was contacted by Quicken Loans, and others as we searched for a refi w/ monies out loan. We didn't need nor want to borrow, a large jumbo amount. In fact the refi and monies out were to be 75k. Our credit is near perfect, Others upfront just told us, "We won't do the loan because it's not enough." They wanted to raise the loan amount to a minimum of 100k. But quicken said, "Yea, no problem. We can help with that request." So, we were happy that someone could and would loan the lesser amount we wanted.

This was a great experience and everyone was always available, even on the weekends. Kory was very knowledgeable and resourceful. If he didnt know the answer he would seek out a person that would. I would definitely recommend to a friend and family member.

Greg and every one I interacted with along the way were great. I had a super fast approval and closing. I was able to follow the process of the loan every step of the way. I highly recommend Quicken loans for your refinance or home purchase.

When talking with different agents they were pleasant, helpful and gave correct information as well as walking me through the steps of completing my refinance. It would have been nice to be informed like assessment of house, etc. but otherwise everyone was great.

Terence ** was my mortgage loan person. He was very polite, walked me through every step, answered all my questions clearly and made this process very simple and worry free. Very well spoken, polite and knowledgeable. I had a few more questions and called again and got all my answers. Thank you.

I had a great experience getting my loan. However I got a notice in mail stating it was urgent. I call Quicken after my Loan closed. So I called Q Rep said Quicken had some information they needed to deliver in person, dropping off and could I be there one night. I said ok. Rep said a woman named Sllvey would be in the area and would drop off onto at 6 pm. I said, "Ok. I could be there." I’m driving home and at 5:45 my phone rings. Silvey is outside my house waiting. I pull in driveway and ask her to wait. I was expecting her at 6. I needed to get my dog out to pee and I myself had to go just getting home from work.

Great experience - Dena was great and walked us through the whole process. Easy to apply, easy to get information, quick to close - the whole process was very simple. The young lady who came to our house to do the closing paperwork was friendly and knowledgeable. Will definitely recommend.

Although the refinancing took a long time, QL kept my interest rate low and my loan details did not change. It does cost quite a bit including points, and there are other mortgage companies charging lower interest rates, but QL really excels in customer connection. I always had someone to call and had a good understanding of what was going on. It was an excellent experience overall.

Stellar experience. Process was quick, seamless and transparent. Highly recommend Rocket Mortgage (Quicken Loans). We got the best interest rate and it is refreshing to see the principal on the loan actually making a difference in our balance. Unlike our previous lender where the principal only dropped 16k in 7 years. Love the online process, steady updates and availability of the process team. Thank you.

Lost my first application, told me I would not have to pay any escrow fees. Told me I would get my money back and have not received any. Passed me around from person to person. The team had very little communication on handling my refinance. This was totally different from my first loan finance.

We started. Around March. 1st and closed and signed about July 16th. Seemed like every time we were done..something else would pop up..mostly verified my employment...I've been at the same job 36. Years. The company is the largest rental company in the US...should be an easy job...I almost canceled the whole the whole loan... But the second attempt went faster.. Just took too long.

Glad I was able to refi but was not happy with some of the staff. I had to send same documents multiple times. My boss had to be bothered to verify my employment multiple times with same information and I thought it was overkill.

The experience was painless in that it was a very speedy process. Each step was clear and provided me the opportunity to ask questions. Each representative I spoke with was knowledgeable of that particular process. I would recommend to a friend!

The whole process went very well. I had some timing issues because of prior commitments and the Quicken team worked with me to accommodate my needs. The closing also went very well. The Quicken teem was also able to accommodate my schedule to get the closing done.

I worked with Josh ** and the rest of the team to get my refinance done. I was shocked at how simple it was to apply, upload our documents, receive documents back, sign them, and close out the process. Everything except for the final closing meeting was done from the comfort of my own home. The team was very responsive and friendly as well.

Excellent. Did not disappoint; Ryan ** was attentive and provided information as requested. All facets of the process were smooth and required little effort to navigate our way to the completion of our most recent refi. All other representatives met or exceeded or expectations.

Simple, quick, professional, responsive, and an overall wonderful experience. Customer service was above awesome and super friendly. The app and other technology made sense and was easy to navigate with loading documents, researching information, knowing the status, and knowing what I needed to do. I would highly recommend RocketMortgage!

Overall experience was great. The only thing that surprised me was that Quicken overpaid the payoff by a couple of thousand. Wells Fargo and Chase credited that to me, but it means I accidentally borrowed a couple of more thousand than I needed.

Ashli ** was great to work with. My only semi negative observation was the first closing date (July 6) was established by someone mistakenly reading a 45-day post-possession clause and taking 45 days to the date of the purchase contract. When I kept questioning how Quicken established the closing date, I was told, "It's in the sales contract (dummy)." We could have closed sooner if someone had taken the time to carefully read the purchase offer. By the time I figured out what was happening, we were only able to move the closing up by a week or so.

Responding to the requests for supporting documents seemed neverending. A list of what was needed should have been known upfront, but I was constantly receiving a request for additional documents. For example, I was asked to provide insurance coverage for a small lake home worth about 250k. Why I would need to document that is unknown to me as it has no bearing on my ability to refinance a note. This is all the more surprising because I'd been paying off a much higher loan for about 18 years and even prepaying much of it so my ability to pay should have been evident.

The response time was quick. They were very thorough. Ensuring they explained the process in great detail. Additionally they took the time to answer my many questions. They also did very great follow up.

Didn’t like how you passed along from team member to team member. Information seems to get mixed up or not sent through the system, it was very frustrating at times, being told by one person something and another person saying something else, we were held up in our closing because of an insurance issue on another property that wasn’t worth much, just too much confusion. Also your online info was not updated as fast as it should have.

The refinance process went very quickly, especially since my loan specialist requested most of my documentation in the first phone call. He was experienced, knowledgeable and friendly, but also knew how to navigate the process. I had no delays and my funds were deposited into my account earlier than anticipated. 100x easier than my initial home buying process. Thank you!

Katlyn ** was my rep and she was amazing. The process was painless and super easy. She kept me advised through the whole thing and my re-fi closed in 2 weeks. I was very impressed with her professionalism and service.

From the moment I filled in the application online to signing my closing papers everything was easy. Everyone I deal with was professional and explained the process clearly. The online Dashboard also made it easy to see what I needed to do and how to get the needed paperwork to the proper place

Everyone we worked with was great! They were professional, friendly, helpful and efficient. We could not believe how quickly and easily our refi went! From start to finish only took eight days, and the closing even took place in our home.

It was an easy and painless process. Quicken kept me up to date on the status of my loan and communicated everything I needed to provide in order to close on schedule. It took about 30 days from start to finish.

The process was very easy and fast. Jill ** was excellent in every way possible. She answered all of our questions and she responded right away to any questions we had. She would call me back ASAP and was just wonderful to work with.

My experience with Quicken Loans was extraordinary as always. The process was very quick and easy. I like that they monitor my account to update me if there are improvements to be made. From the initial contact to the end of process was great.

Couldn't be happier with how Liz handled our loan papers. She was very personable and was able to answer all our questions. Our loan went through quick, and didn't have to submit repeat documents like I have with other home loans. I would definitely recommend my friends and family to go through Liz.

Excellent experience. The people that I dealt with were all very helpful courteous and very professional. I received the checks unexpectedly. It arrived the next day after the actual day of closing. I will certainly recommend Rocket Mortgage to my friends.

Everyone was super professional. Went real fast and could not be happier. Joseph ** was a great help with everything and kept me updated every step of the way. I closed very quick and was very surprised the process was as easy as it was.

I've never had such great customer service, from start to finish. Every single person I spoke with was friendly, patient, and knowledgeable. Thank you to everyone that made what can be a stressful process into an enjoyable one. Bless you all! :)

From the moment I completed the online form to the day I closed on my new home, Quicken Loans was amazing! They thoroughly explained the process from start to finish and made sure that my experiences matched. Everyone was so easily accessible even on off days. I had heard great things and now I can vouch for them myself. If I had to do it all over again, I would still choose quicken loans.

It was WAY FAST. Speed with no problems so far and the check come within a few days of the signing. Was able to set up the payments with a amount that we wanted. That was not a lot of paper work like our past times.

Great company. Would recommend to anyone doing a refinance. Was easy from start to finish. Number 1 in my book. I am very pleased with my contact Michael **. He is very professional and goes out of his way to help out.

The whole process from beginning to end was great. No problems with anyone or anything! Every question got answered in a timely manner with an answer to every question. Will definitely recommend Quicken Loans/Rocket Mortgage to anyone looking for a mortgage company. Thank you for you service! One satisfied customer!!

Quick and easy and would recommend to anyone. One of the last remaining places that still provides outstanding customer service and that’s something to be proud of! You just can’t find this type of service anywhere else! Thank you Quicken Loans!

I had a wonderful team. It started with Rami, who took my application over the phone when I called after 8pm. I was immediately approved to match what my employer only would approve me for. Then he asked a profound question, "is that all you want"? I was dumbfounded, because my employer made it seem like I didn't qualify for more. Rami asked me to send in income info and had it reviewed by an Underwriter. In 24 hours, I was approved for $40k more....MIND BLOWN....

All representatives who assisted me were magnificent. Buying a home and finding a loan is a arduous process but quick and loan made that process smooth and efficient. I was very please with all services. Each representative that contacted me was helpful, professional and patient.

I appreciated the ease of refinancing my house. They sent reminders when I forgot something and made it very easy to navigate through the process. There was someone to talk to every step of the way when I had any questions or concerns. As soon as the documents were completed the money was disbursed just as fast.

The bankers/loan personnel I spoke with were very helpful and also patient with questions I had and walking me through the process for completing the loan online. They were able to answer all questions regarding the refinancing and explaining which option was best for us.

The process was very easy. The agents were very helpful and kept us informed at every stage of the process. There was a temporary glitch at the actual closing, but it was quickly resolved. I would recommend this to anyone.

We had a extremely easy hassle free experience with Quicken Loans. We had Helena as our loan processor and she was extremely nice and helpful. We really felt like she was working for us!! We loved her. We felt that she really cared for us.

The entire process streamlined and was much easier than I would have ever imagined. My coordinator was knowledgeable and patient. I realized I asked the same questions several times and she did not say, "Hey dumb ** write it down if you can't remember." Everyone I talked to was excellent. The closing attorney was spot on. Thank you to your team.

Our experience was very user-friendly, comfortable. Everyone along the way was professional, knowledgeable, accurate on information, including timing. We closed on our refinance within a matter of two, three weeks. The software employed was easy enough and clear. A good experience all-around. Thank you! We would definitely recommend this route to friends.

Killian was superb! Just made this super easy. I did not stress. Not one bit!! I've had experienced with Quicken Loans before and this experience was far better than the last. Wrapped it up in 2 weeks!! Don't know how long he has done this but he was GREAT!!!

When first applying for refinancing with Quicken Loans I soon realized how they had streamlined and fine tuned the process. They were easy to work with, understanding and flexible. Closing was estimated to take about 30 days compared to 60-75 days from other lenders. I was under duress for a balloon payment due soon and must admit it felt like flying through a deadly storm in an aircraft (The unknown). And before I knew it it was done and I was through it. I can rest assured that I have a place to rest my head. Special thanks to pilot Henry ** and team for getting me safely through the storm.

I dealt with Stephanie **for our refinancing! She was very professional and went above and beyond to help us get to our goals! I will recommend Quicken loans to my family and friends and re-use your company in the future! Thank you for your services!

From the start to the end our experience was great. Not only did I feel our representative cared but the numerous ways they communicated with us, made sure we weren’t left in the dark. We received emails, phone calls and the Rocket Mortgage app. They helped get our credit score where we needed to be and when the process was slowed down by the appraisal, they went above and beyond to compensate us for the delays. Excellent experience!

I found the process to be very quick and very efficient. All of my questions were answered. I was updated whenever I needed to be. I liked that the process was online. I received my funds electronically which was also to my liking

Jake ** was very beneficial at the start; but in dealing with then numerous QL personnel; it got very difficult to speak to just one person; we got passed around a lot; and FRANKLY I believe some of your accounting review personnel could not pass a college 101 Accounting class!!!!

Rocket Mortgage made the process of refinance easier and less time consuming than previous refinance loans I have done. Really appreciate their website allowing us to make payments lining up with paychecks. Speedy refinance and quick response allowed us to get a great interest rate.

From the first time we spoke the experience was fantastic. Cooper was the person I spoke with first and he was very attentive and acted like a real person remaining professional at the same time. The process was clear, easy to understand, and expeditious. I would recommend this to anybody who’s looking to refinance!

The process was explained and delivered as promised. Kudos to the staff and people behind the scenes doing all the work to make this a painless endeavour. I was kept updated and informed throughout the process and would recommend Quicken to everyone.

Sean was great from start to finish really stayed on top of things and made the loan process simple and easy. Sean’s attitudes was always positive and friendly. He was always there and helpful. Thank you for the wonderful experience Sean.

I am a customer of Quicken Loans, so when I decided to remodel, I wanted to see my options. I didn't get the loan structure I wanted which was some debt payoff plus equity and no one communicated to me that ALL of my debt would be included in the loan, including my vehicle, which is ridiculous to me. Who refinances their vehicle in a 30 year loan? I just think that if a customer asks for one loan structure and you can't give it to them, let them know. A simple phone call can remove the limbo effect. You are Quicken Loans, so it doesn't take that long to get an answer on "yeah" or "nah".

Quicken loans was very professional and truthful. I really like the way my home mortgage refinance was handled. Thanks to all the staff that were involved with my home refinance. I will recommend Quicken Loans to my friends who want to refinance their homes.

Got the job done. Friendly and very pleasant to work with. Easy to keep track of timeline of what was going on. Payoff of previous loan was done promptly. We have used Quicken before and always enjoyed working with them.

I would like to say what a pleasure it was to work with Tyler from start to finish. He responded quickly to any and all questions and he made himself available through the entire process. I highly recommend Tyler and Rocket Mortgage.

Everyone from Quicken Loans was helpful and understanding. When I needed to fix a few thing to pass inspection they were understanding that I would have to do myself and while timing was important the work done by me took 4 weeks. They kept in touch by email and phone. The notes for me to check my status and provide thing to them was great as well.

Quicken Loans was very professional in helping me to refinance my mortgage payments. Because of the service that was provided by Quicken Loans, I was able to get refinanced at a lower rate than I had with my previous mortgage company, and with a quicker pay off time.

I wrote a review yesterday about how great Ritchie was. He helped us throughout the process & kept in contact. Was very patient when they “old” folks had computer issues. They even came to the house to close which was really nice.