Quicken Loans

We contacted Quicken again only to ask additional questions about the loan. The rep processed a $300 fee against our credit card. We called to request a refund and were told it would take 7 to 10 days to reverse the transaction.

We never accepted their offer! The credit card transaction shold not have been processed! We learned our lesson.

Tom Mackey from Quicken Loans told me that there would be a $500.00 processing fee that would be refundable if I proceeded with the loan,I was also interested in a home equity line of credit as well which he quoted me a fixed rate. Tom asked which credit card I would prefer the processing charge to be applied I told him

A few days later I had agreed to go with another loan company because their rates were much better. Tom ended up sending me a copy of the over the phone application with the Home Equity loan interest rate at a ARM instead of fixed. Prior to me deciding to go with another company, I had spoken with Tom and told him that I wasn't ready to lock in a rate, and also notified him that other loan companies were still considerable due to their lower interest rates.

A few days later Tom called my home, my husband informed him that we deceided to go with another loan company, and also gave him a chance to offer us a matching interest rate with the competition. Quicken Loans could not match the other companies low interest rate. Per my husband, Tom became loud over the phone and he accused me(Pam) of being unprofessional, he stated he had been trying to contact me, but I was unavailable, I know he had my work number in which he didn't use at the times he was trying to reach me

. Anyway, Tom shouted over the phone that he was going to charge my credit card the $500.00 processig fee eventhough we decided to go with another loan company without my authorization.

My husband tried to solve the matter with Toms' manager Jared Goldapper @ 1-800-226-6308x57404 and he assured my husband that our credit card would be refunded, but it hasn't. I called today 7/21/03 and spoke with Tom regarding the issue and he informed me that he wasn't refunding my money, and then he proceeded to ask questions about me refinancing with the other

I told him the interest rates quoted to me and he told me that I was lying and he began to cackle. I told him that I was going to report him to Consumer Affairs and consult with a lawyer, and he just became very rude and hung up.

I got it with the only stipulation being that I provide proof of homeowners insurance and updated pay stubs. The loan processor and underwriting said "Congratulations... go find your new home." I have this all in writing. So about two months go buy (offer good to mid June) and I put a contract on a home... so what do I have to do now ? ... start all over again and re-justify my credit worthiness. By this time I am on my third and fourth loan processor, when infact I had already been approved.

It was not until the DAY BEFORE closing that I finally got my second "final approval" With the exception of one person who actually lied the most.... everyone was rude and inconsiderate of any questioning on my behalf.

When i asked a question I got "we can not make an exception for you !" DO NOT USE THESE FOLKS. Go to your LOCAL bank.

If you need more info email me at **********@yahoo.com

To make the story short, on our closing day, we found out that the good faith closing costs had almost doubled and we also questioned them about overcharging on our escrow. They said they will fixed it so we arranged another day for the closing. The second time, there was antoher mistake and they promised us that they will fixed it, so we believed them and signed the papers.

After this we tryed to contacted them by phone and send them emails to remained them about the error, but they pretended like they didn't know what we were talking about. it has been 7 months since then and all this time we felt like there was something not right and the $6,000 we added to our mortgage loan on closing costs.

I was very clear with him when I told him that I wanted to shop around for other mortgages and that I needed more information from him before I would fully commit to using his company. He said that he would send me a package in the mail with a Good Faith Estimate and other loan application materials, but that he needed my credit card number which would be used to charge a "Good Faith Deposit".

Now, I don't remember what his exact words were here, but I was completely under the impression that the deposit would not be charged until I had a chance to review the Good Faith Estimate and had committed to using Quicken Loans for my mortgage by filling out and signing the loan application.

This was not the case at all. At about the same time that I received the package from Quicken Loans, I noticed that a $350 charge had been made to my account for this Good Faith Deposit. I also noticed on the Good Faith Estimate that the closing costs that were being quoted were far higher than what I expected or could afford. I quickly contacted Brian through e-mail informing him that I was still shopping around for mortgages, even more so after seeing his estimate, and that I didn't expect that he would be charging me for the deposit until after I had committed to using his company.

I requested an immediate refund from him. He wrote back saying that he could work with me on the closing costs, etc., etc. I again wrote back saying that I would entertain other estimates from him, but not until I received a refund for the deposit. After I didn't hear back from him for several days, I tried calling him only to find that he had gone on vacation, so I immediately contacted his sales manager, Tim (I don't know his last name). I had a long conversation with him, which I'll skip the details of, but in essence he told me that I would not be getting a refund of my deposit and that the only way I'd see that money is by using them for a mortgage, then they'd apply the deposit towards my costs.

So my choices are to use them or lose my $350. I have now also left a voice mail message with Tim's boss, Jay Farner, regarding this situation.