Quicken Loans

Amazing and above and beyond experience. I couldn’t be more happy and well taken care of every step I took. I don’t know how I would have done this without the help from Rocket Mortgage and especially Sam **. Wow. He is a blessing and I don’t have enough words to say. The best there is. Was an honor to have him as a person to walk me through a world of unknowns but will say his name loud and I couldn’t be more happy. He said he would get me in a home and he did. Was like holding my hand and guiding me along every step of the way. This man is a great representation of your company and proud to say I know him. Thank you for everything.

Rocket Mortgage made our buying a new home so easy & smooth I couldn’t believe it! I started out with someone else & they wanted me to several other things to get approved & it turned into a nightmare! So I tried another way & they wanted to charge me a small fortune & I found out the way they recommended me to the paperwork was fraudulent! Then I tried Rocket & I was amazed at how easy & smooth they made everything! Thank you to all those that helped us in our journey. Even with all the hiccups along the way they still made it smooth sailing & now we’re in our new home that we all adore!

Rocket personnel were knowledgeable, courteous, efficient and responsive. Working with Sean ** was a very positive experience and his accessibility was appreciated. More specifically Sean kept in contact with me although sometimes I was not available and often did not respond immediately. In important processes such as a refinance, it is comforting to know that your business relationship is valued and eagerly sought-after rather than feel you have to succumb to high-pressure tactics. I appreciate knowing I was a respected customer and was never treated as just another number/sale. Kudos to Sean **! He represented you well!

The loan process went well and quickly and Clarence was a great loan officer. What I didn’t like is the fact that they let everyone and his brother know that we were refinancing and how much we refinanced for. Every day, we are getting something in the mail about house warranty for the $120K refinancing of our home. Sometimes this is not even in an envelope but on a postcard for everyone to see. Other times it is in an envelope but just above the name and address it has the refinance information for all to see. I feel that this is a breach of privacy and am very disappointed in that. Other than that, everything went well.

Your company was recommended to me to check out for a refi on my home. I did do some comparison shopping and though your rate was not the lowest, your company was the most efficient and professional of the ones I dealt with. The staff was very knowledgeable and kept in good communication letting me know what they needed, when they got it and what the next steps would be. They also did not waste any time getting the whole thing done and that was a great relief to not be dealing with it for weeks. I would definitely not have any problems with recommending their services to anyone considering refinancing their home. I really appreciated their professionalism and desire to get a positive ending to the process with as little pain as possible to myself. Thank you team!

My refinance involved payoffs to a number of creditors, and while the refinance itself was flawless and quite streamlined, the payoffs were not. I received checks that I had to mail to the creditors--I never mail to them and didn't have addresses, etc handy. Owing to the timing, most of the payoff balances had changed. A clumsy part of an otherwise effective process.

I would recommend Rocket to anyone needing a loan!! It was a pleasure working with your Representatives, they were very friendly and professional! From beginning to end the loan process was easy, efficient and quick!!! I also use Rocket Money which is another great service!

Excellent service with this refinance. Finished in 2 weeks. Highly recommend Albert!!! The closing was excellent. Received checks to payoff loans in 73 hours. Would gladly work with again. First payment coming up April 1st 2023. Easy way to pay loans online. They will never sell my loan. That is why I changed to them. I kept being sold off for a total of 5 times and I had enough.

I had a good experience with all individuals that I encountered during this entire process. I was made aware of everything that I needed to do so that my refinance could go smoothly. Johnny was also helpful in getting the process going. I was able to contact him at anytime during my loan process.

I could not complete my rating for my Rocket Mortgage experience because it has been over 2 weeks since closing and I still can not (as of 11:36 AM) review my loan information after signing in at your webpage. Until that happens, I just get more and more frustrated with the process! Please help.