Prudential Investment Management Services

So I was a member of the IBEW and they sold me this as the 401k that every electrician in the union had. So I thought well it must be decent then... WRONG! I've had a 401k with them for almost a year, and I never opted to put my money at risk. They put my money into a portfolio that was losing money at the time. I recently got my performance report from them in the mail a few days ago (first mail I've gotten from them). Well, come to find out I lost 20% of my money since January 1. And these people then had the audacity to charge me an account management fee for the pleasure of letting them piss away my money at more than twice the rate of inflation.

Prudential Investment gave me the flexibility that I need for my investment, has the exact product for me in regards the the ever changing market. I do an annual review of my portfolio and the performance of my investment conforms to the changing markets and give me a complete peace of mind.

I am of an age where I can begin to make withdrawals from my account, but does Prudential offer an easy way to do this? NO. They FORCE YOU TO CALL THEM so they can try to sell you other services and crap you do not need. I always thought a "Fiduciary" was to assist, not try to talk you out of using your own money, or REQUIRING THEIR PERMISSION to access your own funds.

I opened an account with them through my employer, 15 minutes later I called to have the accounts removed. This was not an option so the best they could do is turn the contributions to zero. The following month they pulled $200 from my account. When I called they told me it is not their fault and that really it is no one's fault. It was only a mistake, however, I cannot pull my money out, transfer my money, or do anything with said money. So here we are. Prudential will hold $200 until I am 59 1/2 because they are incompetents.

They kept my account open and continued charging me fees even though I asked them to roll over my retirement. They didn't refund the fees even though it is their mistake. I had to wait on the phone for this! Great.

I have Prudential TDA retirement plan from NYC Health and Hospital Corporation. Why in this strange time there is no way to pay my retirement plan loan electronically, only by mail. It's weird. It's 21 century.

I am extremely happy to have been a Prudential client of Steve ** in Waterville, Maine for over 30 years. Steve is as solid as they come. He always puts my needs over commission. That is rare in this business. Having dealt with companies and representatives other than prudential and Steve, it is a night and day comparison. Getting money is simple with Steve and Prudential and NOT easy with others. All of my investments are now with Steve and Prudential. Steve learned my needs and researched what will best meet my retirement needs. Like any investments, there are up and downs, but Steve is in contact through thick and thin never dodging in bad times. He follows up appropriately and checks to make sure my needs have not changed. Great caring person. He is more than an agent. He cares about my future and family.

Having dealt with Prudential through my previous HR position, I knew in my gut that they were going to lose my forms. Prudential will only accept forms via fax or mail. In this day and age, why wouldn't we be able to email or upload a form to our account page? Shouldn't an investment company be a little more technology savvy? This is so they can claim they never got the form. Even with a successful fax transmittal showing how many pages went through, they claimed they did not receive my form. I worked in the benefits department of my company for 20 years and never had a problem faxing in forms for setting up new employee accounts or for rollovers into Prudential. Funny they always seem to not receive those faxes when people want to roll their money to another investment company.

The worst customer service ever! I took a loan out against my employee contributions and after 8 business days the check still hadn’t arrived. The time frame was to be 3-5 business days. When I spoke to the representative, I was told that it was my fault that I didn’t choose the express option and when would told him that I was mad about how I was being treated he told me he was glad! The worst customer service ever!!

My employer had 401K investment services with Prudential. I was given another opportunity with a different employer, and the age old question came about for me.... What to do with my 401K primary residence loan? Instead of calling my employer at the time looking for answers, I called Prudential and spoke to a CSR named Vivien. I didn't want my employer to know about this opportunity until I made my final decision. I proceeded to ask Vivien if I was able to leave my money in the current plan and pay the loan of $19K monthly via coupons for the original length of the loan. She took some time to check, but came back on the phone to let me know this was possible. I was elated to say the least.