PNC Mortgage

PNC Mortgage Reviews

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Written by Emily Moore
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Edited by Cassidy McCants

About PNC Mortgage

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Based in Pittsburgh, Pennsylvania, PNC Bank is one of the largest banks in the U.S. It has branch locations scattered throughout 29 states and Washington, D.C. and offers checking and savings accounts, credit cards, loans, mortgages and investment services. Some of PNC Bank's most popular accounts are its Virtual Wallet, which is an all-in-one checking and savings account, and its “S is for Savings” account for kids.

Pros
  • Variety of loan types
  • Check rates with no identifying information
  • Homeownership grants and special offers
  • Loan officers available seven days a week
Cons
  • Physical branches in only 28 states
  • HELOC not available in all states

Featured Reviews

Conyers, GA
Verified purchase
Good service. … Very flexible and communicative about the entire house-buying process. .... Allow you to keep the same agent for all the application procedures and then when trans...

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Kissimmee, FL
Verified purchase
My husband and I took out our mortgage in 2001, our mortgage was sold to PNC in 2006 I believe. We have never had any issues with them. The few times we have had to call, they wer...

Read more

Rates

PNC Mortgage lets you check current mortgage rates for home purchase loans on its website by entering the home value, down payment amount, your credit score range and the property ZIP code.

PNC shows you interest rates and annual percentage rate (APR) estimates for 10-, 15-, 20- and 30-year fixed-rate loans as well as adjustable-rate loans with seven- and 10-year fixed-rate periods. Keep in mind these estimates assume certain debt-to-income (DTI) ratios, loan-to-value (LTV) ratios and other factors.

In 2022, mortgage rates on 30-year fixed-rate loans have risen to levels not seen since 2008, according to the Federal Reserve Bank of St. Louis. This has made adjustable-rate mortgages (ARMs) more appealing to some borrowers because these loans start with a fixed-rate period that often has a rate lower than a fixed-rate loan.

The risk with this type of loan, though, is that rates might increase in the future, which will raise your monthly payment. An ARM might be worth considering if you plan to sell or refinance the home before the rate changes, however.

Over the past three years, PNC Mortgage’s average rate for home purchase loans has remained close to the national average. In 2021, the average rate for this type of loan from PNC was 0.17% lower than the average in the U.S.

PNC average home purchase rate vs. national average

Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

Application process

The application process with PNC starts on the website, where you fill out a questionnaire indicating whether you need a purchase or refinance loan and enter details about yourself and your financial situation. Alternatively, you can work with a loan officer at a PNC branch or call to speak to a loan officer any day of the week.

Within three business days of completing your application, you’ll get a Loan Estimate with estimated loan terms. If you decide to proceed, your loan officer will request documentation to verify your income and assets and help set up a property appraisal.

Your loan officer will next notify you of an initial approval decision and then a final approval decision. The closing usually takes place seven to 10 days after the final approval. PNC has a digital tool called Tracker that you can use to manage your application, view the status and send messages to your loan officer.

PNC Mortgage application features

Loan types

PNC Mortgage’s home loan products include the following:

  • Conventional loans
  • FHA loans
  • VA loans
  • USDA loans
  • PNC Community Mortgage (requires only 3% down, allows down payment assistance, doesn’t require private mortgage insurance).

In 2021, PNC Mortgage received 26,465 applications for home purchase loans. Of these, it closed 17,318 (about 65%) loans.

Loan applications for home purchases only by year

Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.

Refinancing

Many homeowners refinanced in 2020 and 2021 due to historically low interest rates. In both years, refinance loans made up a majority of PNC Mortgage loans.

With higher rates in 2022, fewer people are expected to refinance. Still, you might consider a refinance if it can get you a significantly lower rate than what you’re currently paying.

Home purchase vs. refinance loans by year

Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

HELOC and home equity loans

If you already own a home, have built up equity and need cash, you might consider PNC’s Choice Home Equity Line of Credit. The CHELOC, as it’s called, gives you the choice of a variable or fixed interest rate and the ability to switch from one to the other during the draw period.

Depending on where the property securing the loan is located, you can borrow up to 89.9% of the fair market value of the home. The CHELOC is not available in Alaska, Hawaii, Louisiana, Mississippi, Nevada or South Dakota.

Requirements

PNC Mortgage does not publish specific mortgage requirements online. The company states that, in general, you should be able to put down 3% of the sale price and that your monthly debts shouldn’t exceed 36% of your gross monthly income.

National mortgage requirements by type

Cost and fees

According to PNC Mortgage, closing costs range from 3% to 5% of the loan amount. These costs may include the following on a purchase loan:

  • Origination fees
  • Settlement services (fees for appraisals, title search, credit reports, inspections, document recording)
  • Property insurance prepayment
  • Interest prepayment
  • Escrow deposits for taxes and insurance
  • Mortgage insurance
  • Discount points

For a refinance, closing costs may not include all of the above fees. The company recommends asking about a no-closing-cost option. You can use the calculator on PNC’s website to estimate closing costs on your loan before applying; after you apply, refer to the Loan Estimate for an estimate of all loan costs and fees.

FAQ

How does PNC Mortgage work?

PNC Mortgage breaks down the mortgage process into six steps:

  1. Work with a loan officer to submit an application and supporting documents.
  2. Review your Loan Estimate and confirm you want to proceed with applying.
  3. PNC verifies your income and assets and requests additional information if necessary.
  4. PNC issues an initial loan decision by email or phone.
  5. PNC makes a final approval decision; you may need to submit additional documents as part of this step.
  6. PNC provides the closing date and Closing Disclosure at least three business days before closing date.
Is PNC Mortgage legit?

PNC Mortgage is a part of The PNC Financial Services Group. PNC is one of the largest financial institutions in the U.S., with assets over $540 billion as of mid-2022, according to the company.

Where is PNC Mortgage available?

PNC Mortgage is licensed to originate loans in all 50 states and Washington, D.C. It has about 2,500 physical branches in 28 states.

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PNC Mortgage Reviews

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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServicePunctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed Feb. 11, 2025

    When my husband and I started our mortgage loan adventure, we wanted to start with PNC as we use them for our everyday checking. We took the time to compare interest rates for a 30-year fixed conventional mortgage loan and found that PNC had the better interest rates, so it helped solidify our initial interest in applying with PNC. At first, we had an assigned loan officer who was super responsive and quick with her replies helping us get everything submitted for the initial application process. Her name was Angie, and she really was super sweet and helpful!

    Once our loan application made it to underwriting is when it all went downhill. They just kept asking for more and more claiming they needed to do a deep dive into our last three years of financials in order to keep our application "moving along". They continued to ask for random documents from us almost every day over the course of the next two weeks. One week prior to our scheduled closing, we received an email from them stating they would be denying our loan application and not moving forward. No good explanation provided until we called them to understand more because we had never been given the impression throughout the process, up until that point, that they would deny us.

    Inevitably they denied because I am a contractually based employee, and they do not approve any mortgage applications for anyone who receives contractual employment. We then became even more disappointed in wasting time trying to get a mortgage through PNC because they knew that from the beginning of the process and never said anything to us about that being an issue. The fact that they waited until one week before closing before denying us was beyond frustrating, almost making us lose the house we wanted to purchase. We have gone with a different mortgage loan company who has given us an even better experience through the entire process. We, my husband and I, would highly NOT recommend using PNC for your mortgage loan and to find another company to work with.

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    Loan ProcessRates

    Reviewed Jan. 17, 2025

    PNC Bank was holding the mortgage for my home when I filed for divorce. Despite the fact that my ex wife, who assumed the mortgage are highly qualified, they dragged out the process for 5 months. When you can get approved for a home loan in 30 days, but apparently can't requalify for the same home loan without months of delay, there is a problem. PNC doesn't make as much money in the process and would prefer a re-finance to a higher interest rate. The process was grueling from start to finish. I will avoid PNC Bank every time I have an option!

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      Customer Service

      Reviewed Jan. 6, 2025

      I have not been able to talk to a human for over 2 weeks. They will send a useless email with a number to call only to find out their service center is closed. I am not able to talk to anyone to resolve an issue that is costing me extra money. Also their escrow analysis is sure to increase your mortgage payment each year and they state there is nothing you can do about it. Even if you pay it upfront.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Oct. 19, 2024

      Our house caught on fire 3-17 Homesite ins. From Progressive sent a letter in June saying they were going to drop us for issues their own adjuster verified were now repaired and up to code they dropped our insurance and blackballed us from getting insurance for over a month. Stayed in touch with PNC EVERY STEP OF THE WAY. Found new insurance and meanwhile PNC forced no interior coverage insurance for $3,068.00 a year my insurance is $2023.00 a year. They will not fix the issue, want to back date insurance and charge me another $500 and make me pay two insurance policies for a week and when you call verify who you are sit on hold 37 mins. Tuesday and hung up on. Today 23 mins. Hold and hung up on. Disrespectful, uncaring people.

      We were ripped on contents for 63 thousand dollars. PNC has added $400 a month for a house the insurance will not fix correctly, still can't live in it and I secured insurance for..My lawyer told me to go public with progressive homesite ripping us off and PNC who I have never in 19 years have been late on a payment. Never use PNC. Disrespectful mortage company. Need a new mortgage company and the world needs to know PNC kicks you while you're down and rips you off. Unbelievable. Need a mortgage and a lawyer that's not scared to fight a rip off mortgage company

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      Customer ServicePunctuality & Speed

      Reviewed Aug. 29, 2024

      Worst ever. After 12 years of automatic payment referred me to collection for 650 dollars I wasn’t aware I have to pay through certified check. And the customer service can care less and being all arrogant telling one day late means collection and after I paid the supervisor Mathew refuse to submit it to Credit bureau saying it’s not our fault why should I do this favor? Worst ever stay away if you can. They ruined my score

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      Customer ServiceStaffLoan ProcessTransparency

      Reviewed Aug. 21, 2024

      NEVER AGAIN! Horrible experience trying to sell my house; you would think they'd want their mortgage paid off. Throughout the process of trying to get the necessary paperwork so I could sell my house, I contacted PNC numerous times BEGINNING in April after I hired a realtor. The house had a buyer immediately, but continuous issues with the bank prolonged the closing. I have made numerous complaints along the way, The issues I had include the following

      I had a single point of contact (with whom I was never able to actually communicate) that led to errors in the process in May. My new new single point of contact (who actually did communicate with me), informed me that nothing could be done throughout the entire month of June and that I should still NOT pay the mortgage or it would disrupt the process again. Throughout July I tried NUMEROUS times and talked to NUMEROUS PNC employees trying to get an updated payoff letter. Initially I was told that it could not be emailed and would have to be mailed (I believe there were 2 different phone calls made by me requesting the payoff letter that was supposed to be mailed but was never received). After getting a fax number for my realtor and title company, I called again and was told it would be faxed within 15 minutes (when I requested getting it faxed and mailed, I was told that it would require requesting 2 different letters and, basically, was impossible).

      After a few hours I called again and was told that it would take a few days to get faxed over. After not receiving the letter, I called again was assured that it would be faxed (at that point I, once again, escalated my complaint with PNC, but still no payoff letter came). I had to contact my lawyer's office in order to get the payoff letter. And even after closing on the house, I received communication that I owed money for some charges that were never explained. The house was no longer mine, yet I was still having issues with PNC and those working on their behalf. Thank goodness for my realtor, otherwise, who knows what would have happened.

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      Customer ServiceStaff

      Reviewed Aug. 13, 2024

      Please let me share our experience with PNC Bank. We had a new truck financed through PNC Bank. We wanted to find out when our first payment was due. First let me say my husband is a 81 year old heart patient, he is not computer literate. I have to help him. The agent ask four times for a cell number. My husband gave him my cell number. He said he needed to verify him by sending a code. Each time he send a code (he send 5 codes) either I or he repeated the code. The agent said that he could not verify him as I was reading the code. My husband got so upset that his blood pressure went really high and started cussing him out. All I was trying to do is help my husband read the codes.

      Today a PNC employee called by the name of Mark, saying he was the Vice President. Telling us that PNC does not tolerate unprofessional behavior from their customers. That the agent was trying to help us. Just because I was on the phone with my husband and helping him with reading the codes. He is 81 years old, and has a difficult time with cell phones and computer technology. If you want a stress free relationship with a bank don't go through PNC bank.

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      Punctuality & Speed

      Reviewed Aug. 4, 2024

      My family has had a terrible time since my dad died. We have never been late on payment! They started foreclosure and was getting ready to auction it off. I have hired an attorney to stop everything and we have been trying to get payoff. They sent the payoff with. $12,000 fee for their attorney. Would love to know how to start a class action lawsuit.

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      Customer ServiceLoan ProcessRates

      Reviewed July 2, 2024

      I have had problems with this mortgage for the last ten years! First they failed to post automatic payments from my bank, so I went with paying IN PERSON. Then they close one location after another, so there are no branches near me. I tried paying by mail, they do not open mail (more fees to stop payment on lost checks). Pay by phone works, but you have to spend about 30 minutes going through all their prompts, and I have often gotten disconnected and have to start over again. Now I am trying to pay extra toward the principal so I can finally pay this loan off once and for all, and they simply do not acknowledge electronic transfers from my bank. They are actively preventing me from paying off my loan (just trying to collect more interest).

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      Loan Process

      Reviewed May 14, 2024

      I have had a very negative experience with them. I applied for a HELOC for 1/3 value of my property which is totally paid off and currently mortgage fee appraised for $3 million dollars and I have excellent credit score and the only payment I have is an auto loan of $800 a month which was getting paid off by the HELOC. Their approval was 10% of my monthly income.

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      Sources
      ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page . Specific sources for this article include:
      1. Federal Financial Institutions Examination Council, “ HMDA Data Publication .” Accessed Aug. 25, 2022.
      2. Federal Reserve Bank of St. Louis, “ 30-Year Fixed Rate Mortgage Average in the United States .” Accessed Aug. 25, 2022.

      PNC Mortgage Company Information

      Company Name:
      PNC
      Year Founded:
      1852
      City:
      Pittsburgh
      State/Province:
      PA
      Country:
      United States
      Website:
      www.pnc.com