PNC Mortgage Reviews

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About PNC Mortgage

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Based in Pittsburgh, Pennsylvania, PNC Bank is one of the largest banks in the U.S. It has branch locations scattered throughout 29 states and Washington, D.C. and offers checking and savings accounts, credit cards, loans, mortgages and investment services. Some of PNC Bank's most popular accounts are its Virtual Wallet, which is an all-in-one checking and savings account, and its “S is for Savings” account for kids.

Pros
  • Variety of loan types
  • Check rates with no identifying information
  • Homeownership grants and special offers
  • Loan officers available seven days a week
Cons
  • Physical branches in only 28 states
  • HELOC not available in all states

Featured Reviews

Conyers, GA
Verified purchase
Good service. … Very flexible and communicative about the entire house-buying process. .... Allow you to keep the same agent for all the application procedures and then when trans...

Read more

Kissimmee, FL
Verified purchase
My husband and I took out our mortgage in 2001, our mortgage was sold to PNC in 2006 I believe. We have never had any issues with them. The few times we have had to call, they wer...

Read more

Rates

PNC Mortgage lets you check current mortgage rates for home purchase loans on its website by entering the home value, down payment amount, your credit score range and the property ZIP code.

PNC shows you interest rates and annual percentage rate (APR) estimates for 10-, 15-, 20- and 30-year fixed-rate loans as well as adjustable-rate loans with seven- and 10-year fixed-rate periods. Keep in mind these estimates assume certain debt-to-income (DTI) ratios, loan-to-value (LTV) ratios and other factors.

In 2022, mortgage rates on 30-year fixed-rate loans have risen to levels not seen since 2008, according to the Federal Reserve Bank of St. Louis. This has made adjustable-rate mortgages (ARMs) more appealing to some borrowers because these loans start with a fixed-rate period that often has a rate lower than a fixed-rate loan.

The risk with this type of loan, though, is that rates might increase in the future, which will raise your monthly payment. An ARM might be worth considering if you plan to sell or refinance the home before the rate changes, however.

Over the past three years, PNC Mortgage’s average rate for home purchase loans has remained close to the national average. In 2021, the average rate for this type of loan from PNC was 0.17% lower than the average in the U.S.

PNC average home purchase rate vs. national average

Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

Application process

The application process with PNC starts on the website, where you fill out a questionnaire indicating whether you need a purchase or refinance loan and enter details about yourself and your financial situation. Alternatively, you can work with a loan officer at a PNC branch or call to speak to a loan officer any day of the week.

Within three business days of completing your application, you’ll get a Loan Estimate with estimated loan terms. If you decide to proceed, your loan officer will request documentation to verify your income and assets and help set up a property appraisal.

Your loan officer will next notify you of an initial approval decision and then a final approval decision. The closing usually takes place seven to 10 days after the final approval. PNC has a digital tool called Tracker that you can use to manage your application, view the status and send messages to your loan officer.

PNC Mortgage application features

Loan types

PNC Mortgage’s home loan products include the following:

  • Conventional loans
  • FHA loans
  • VA loans
  • USDA loans
  • PNC Community Mortgage (requires only 3% down, allows down payment assistance, doesn’t require private mortgage insurance).

In 2021, PNC Mortgage received 26,465 applications for home purchase loans. Of these, it closed 17,318 (about 65%) loans.

Loan applications for home purchases only by year

Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.

Refinancing

Many homeowners refinanced in 2020 and 2021 due to historically low interest rates. In both years, refinance loans made up a majority of PNC Mortgage loans.

With higher rates in 2022, fewer people are expected to refinance. Still, you might consider a refinance if it can get you a significantly lower rate than what you’re currently paying.

Home purchase vs. refinance loans by year

Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

HELOC and home equity loans

If you already own a home, have built up equity and need cash, you might consider PNC’s Choice Home Equity Line of Credit. The CHELOC, as it’s called, gives you the choice of a variable or fixed interest rate and the ability to switch from one to the other during the draw period.

Depending on where the property securing the loan is located, you can borrow up to 89.9% of the fair market value of the home. The CHELOC is not available in Alaska, Hawaii, Louisiana, Mississippi, Nevada or South Dakota.

Requirements

PNC Mortgage does not publish specific mortgage requirements online. The company states that, in general, you should be able to put down 3% of the sale price and that your monthly debts shouldn’t exceed 36% of your gross monthly income.

National mortgage requirements by type

Cost and fees

According to PNC Mortgage, closing costs range from 3% to 5% of the loan amount. These costs may include the following on a purchase loan:

  • Origination fees
  • Settlement services (fees for appraisals, title search, credit reports, inspections, document recording)
  • Property insurance prepayment
  • Interest prepayment
  • Escrow deposits for taxes and insurance
  • Mortgage insurance
  • Discount points

For a refinance, closing costs may not include all of the above fees. The company recommends asking about a no-closing-cost option. You can use the calculator on PNC’s website to estimate closing costs on your loan before applying; after you apply, refer to the Loan Estimate for an estimate of all loan costs and fees.

FAQ

How does PNC Mortgage work?

PNC Mortgage breaks down the mortgage process into six steps:

  1. Work with a loan officer to submit an application and supporting documents.
  2. Review your Loan Estimate and confirm you want to proceed with applying.
  3. PNC verifies your income and assets and requests additional information if necessary.
  4. PNC issues an initial loan decision by email or phone.
  5. PNC makes a final approval decision; you may need to submit additional documents as part of this step.
  6. PNC provides the closing date and Closing Disclosure at least three business days before closing date.
Is PNC Mortgage legit?

PNC Mortgage is a part of The PNC Financial Services Group. PNC is one of the largest financial institutions in the U.S., with assets over $540 billion as of mid-2022, according to the company.

Where is PNC Mortgage available?

PNC Mortgage is licensed to originate loans in all 50 states and Washington, D.C. It has about 2,500 physical branches in 28 states.

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PNC Mortgage Reviews

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    How do I know I can trust these reviews about PNC?
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    Page 1 Reviews 0 - 10
    Customer ServicePunctuality & Speed

    Reviewed May 19, 2025

    PNC has a serious mail room problem, or mortgage payment handling problem. They are the ONLY entity where I mail checks and they get them weeks afterwards, and yes, some late with a late penalty. They need to be investigated by some state or federal institution. When I call, they tell me the mail is slow. WHAT? Ridiculous; only them.

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    Customer ServiceInstallation & SetupPrice

    Reviewed April 30, 2025

    About two years ago, PNC Bank took over the Mortgage on my home from Security Nation Mortgage Company. I had no say in the Matter as Security National just sold the Mortgage to PNC. At first, it went smoothly, but I did start to notice that they constantly did escrow "shortage" checks and kept upping the monthly payment. The real issue with them and it's a big one came after our home was damaged during Hurricane Helene in September 2024. After dealing with our Flood Insurance company and finally getting a Settlement check in January of 2025, they made the check out to myself, my wife and since they were a Lien holder, PNC bank as well.

    When I went into a PNC branch for them to endorse the check so I could deposit it in my BOA account and start my rebuild, they had me sign paperwork stating I agree to use the money to fix the House (which is no problem because that's what I intended to do) and they literally confiscated the check and kept the money and forced me to go online and register in one of their online Portals to upload a bunch of documents and then request a preliminary inspection before they would release one cent to me (keep in mind it's our money from the insurance company) they then after 3 weeks released 25% of the money upon requesting we deposit it in a PNC checking account, which we did.

    They then held the check another 5 days to make sure it cleared, even though the check was from their own bank. After that sum was used, which is very easy to do when you are going for a major rebuild, we had to request another inspection. After another 3 weeks total time being wasted, they eventually released another 25% and again the same deal with depositing the check. After installing a full AC system with all new ductwork and new floors throughout the whole house and finishing two of the bathrooms to about 75% we requested another of their famous inspections to keep the build going, after 2 weeks the inspector came in and said very nice and then reported to the Bank he didn't see enough progress and not to release any more of our money.

    My wife called the bank and they told her too bad that if she wanted to get the house done then maybe she should take out a home equity loan through PNC and just use that to finished the job and pay monthly on the loan while the work gets completed and then when finished get a final inspection and if you pass they will release the funds within a month and just pay off the loan. Not to mention, she was very upset at this level of arrogance and lack of customer care, and to think we should get a loan from them, pay interest to them on that loan, while they hold our money hostage. Now, also keep in mind we have not been able to live in the house for the past 7 months and have been paying the mortgage on the house like clockwork the whole time as well as having to pay for a rented condo to stay in. I called PNC, and I was livid, as you can expect, and I called them and gave them an earful.

    I told them they were destroying lives by forcefully holding our money hostage while we don't have a place to live because our rented condo is up in 3 weeks and I was told if I didn't like their rules then I should just pay the mortgage off or just sell the house quickly so the mortgage will be paid and then after 4 weeks they would release the rest of our insurance money. What a total lack of decency and respect. They also said I should just refi with someone else as well, which I would be happy to do except I currently have a 2.74% rate on my original Mortgage and why should I refi at a 6.5% rate all because PNC bank is literally the worst around. So as it stands right now, come Mid May my wife and I will be essentially HOMELESS unless we want to sleep on the floor of our home, which is 50% unfinished.

    This is the most atrocious bank I have ever dealt with and if you are thinking about using them, think twice because, god forbid you should be affected by a natural disaster, they will put you through Hell. In fact, they have been as bad as the Hurricane. If I could give zero stars I would but 1 is the lowest allowed. For destroying lives, they should be a lot less than 1.

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      Customer ServiceLoan Process

      Reviewed April 1, 2025

      PNC acquired my mortgage loan and trying to pay off the loan has been a nightmare. Never have I experienced such difficulty and lack of customer service. PNC needs to be investigated, there are too many similar complaints relating to mortgage loan payoffs. Loan payoff process is antiquated at best and NO customer service. They will only fax or mail payoff information; no access to fax, go to a branch, and they will provide information and receive payments. If you work 8 AM to 5 PM weekdays, branches are closed before you can get to them after work, very few branches open on Saturday. I was told you can drop off your payoff check at the branch for processing. Wrong!

      Branches will not accept payments because they do not have access to the mortgage loan system. Send a wire transfer; the information they want on a wire requires more space than today's wire transfer instructions will accept. Finally, called my bank (Wells Fargo) for assistance with the wire and they were the ones who told me PNC was asking for irrelevant information and there was not enough room on the wire form for what they were asking. Now we wait to see if the wire goes through and what excuse they will use to reject it. Next call is to my attorney, there is no winning with PNC.

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      Customer Service

      Reviewed March 20, 2025

      Previously on a PNC Bank Trial Basis for the Loan Modification I received documentation/communication of when the payments were due and where to send the payments. I currently have not received this information in a timely manner for payment. Another issue--it is next to impossible to contact someone in the PNC Bank Loan Dept. over the telephone without getting disconnected several times. Unfortunately I cannot go to a PNC Branch to make the payments due to a security issue in Charlotte, NC. I also do not trust making a payment over the phone due to the following. Please note that this has been an ongoing issue since 2022!

      Chinese Infiltration of PNC Bank. PNC’s Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) and Sanctions program is a domain within Enterprise Compliance, with the chief AML officer reporting directly to the chief risk officer (CRO). The enterprise policy for the program aligns with regulatory requirements and provides governance and oversight of PNC business units. The program sets forth minimum BSA/AML and sanctions standards designed to ensure that PNC is providing compliant products and services and conducting business activities in compliance with applicable laws, rules and regulatory guidance. The chief AML officer provides program updates to multiple committees throughout the year.

      Punishments for international fraud can vary depending on the type of crime and the jurisdiction: Wire fraud. A federal crime in the United States, wire fraud can result in up to 20 years in prison and $250,000 in fines. If the crime affects a financial institution, the penalty can increase to 30 years in prison and $1 million in fines. Anti-Money Laundering (AML) sanctions. Violations of AML sanctions can result in serious legal consequences, including fines of up to $20 million and imprisonment for up to 30 years. Fraud is considered to be false representation, dishonesty, or deceit, and can break both civil and criminal law.

      I am a PNC Bank SCAM/FRAUD victim in the amount of $900,000 consisting of Chinese International Wires sent from PNC Bank. The issue at hand is I did not approve the International Wires sent from my PNC Bank checking and savings accounts. PNC Bank is also accusing me of the SCAM/FRAUD and International Wires.

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      Customer ServiceStaff

      Reviewed Feb. 18, 2025

      At first when I bought my home, initially was with Neighborhood Loans. They transfer my loan to PNC. I think that, that was the worst it had happened to me since it seems like they don't know how to do their math right. Supposedly I'm always short on my escrow account. Every year they're trying to make me pay more for my monthly payment, this is every year I'm tired of it. Not sure what exactly is going on, but it seems like the money magically disappears.

      Every time I have tried to speak to customer service, they seem not to care so I always end up asking for a Manager. Managers are even worst. They're rude and talk over you, not letting you speak. So it's like we're not getting no where to find a solution to this disaster. In my personal opinion, I would NOT recommend anyone to have a loan with PNC. They're the worst Mortgage Company, I have ever deal with.

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      Customer ServicePunctuality & SpeedStaffLoan ProcessRatesTransparency

      Reviewed Feb. 11, 2025

      When my husband and I started our mortgage loan adventure, we wanted to start with PNC as we use them for our everyday checking. We took the time to compare interest rates for a 30-year fixed conventional mortgage loan and found that PNC had the better interest rates, so it helped solidify our initial interest in applying with PNC. At first, we had an assigned loan officer who was super responsive and quick with her replies helping us get everything submitted for the initial application process. Her name was Angie, and she really was super sweet and helpful!

      Once our loan application made it to underwriting is when it all went downhill. They just kept asking for more and more claiming they needed to do a deep dive into our last three years of financials in order to keep our application "moving along". They continued to ask for random documents from us almost every day over the course of the next two weeks. One week prior to our scheduled closing, we received an email from them stating they would be denying our loan application and not moving forward. No good explanation provided until we called them to understand more because we had never been given the impression throughout the process, up until that point, that they would deny us.

      Inevitably they denied because I am a contractually based employee, and they do not approve any mortgage applications for anyone who receives contractual employment. We then became even more disappointed in wasting time trying to get a mortgage through PNC because they knew that from the beginning of the process and never said anything to us about that being an issue. The fact that they waited until one week before closing before denying us was beyond frustrating, almost making us lose the house we wanted to purchase. We have gone with a different mortgage loan company who has given us an even better experience through the entire process. We, my husband and I, would highly NOT recommend using PNC for your mortgage loan and to find another company to work with.

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      Loan ProcessRates

      Reviewed Jan. 17, 2025

      PNC Bank was holding the mortgage for my home when I filed for divorce. Despite the fact that my ex wife, who assumed the mortgage are highly qualified, they dragged out the process for 5 months. When you can get approved for a home loan in 30 days, but apparently can't requalify for the same home loan without months of delay, there is a problem. PNC doesn't make as much money in the process and would prefer a re-finance to a higher interest rate. The process was grueling from start to finish. I will avoid PNC Bank every time I have an option!

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      Customer ServicePrice

      Reviewed Jan. 11, 2025

      This is review is specific to how PNC handles mortgages. My mortgage was initially through another company but was sold to PNC which seems like standard practice the mortgage industry. I have no complaints about the initial mortgage company, but I do have complaints on how PNC is exploiting my unfortunate life event.

      Legally, I need to remove another person from the existing mortgage and I qualify for a loan assumption. There were no issues on the loan assumption pre-approval given my income and no other debts and proceeded with the formal approval and loan assumption. That was 6 months ago and it there isn't an end in sight. Throughout the past 6 months, PNC has asked for additional documentation, which I supplied, and went back on their word on the loan assumption requirements. Each iteration of additional documentation would take weeks for PNC to review and respond.

      What prompted this review is that PNC is pulling multiple hard credit inquiries which is impacting my credit score and ability to secure a mortgage through other options. They already have all the possible financial documentation I have and are no longer asking for consent prior to hard credit inquiries. It seems PNC does not want me to assume the loan because they could make more money off me if I'm forced to refinance. The additional hard inquiries would then be justification for an increased interest rate when I have to shift from an assumption to a refinance.

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      Customer Service

      Reviewed Jan. 6, 2025

      I have not been able to talk to a human for over 2 weeks. They will send a useless email with a number to call only to find out their service center is closed. I am not able to talk to anyone to resolve an issue that is costing me extra money. Also their escrow analysis is sure to increase your mortgage payment each year and they state there is nothing you can do about it. Even if you pay it upfront.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Oct. 19, 2024

      Our house caught on fire 3-17 Homesite ins. From Progressive sent a letter in June saying they were going to drop us for issues their own adjuster verified were now repaired and up to code they dropped our insurance and blackballed us from getting insurance for over a month. Stayed in touch with PNC EVERY STEP OF THE WAY. Found new insurance and meanwhile PNC forced no interior coverage insurance for $3,068.00 a year my insurance is $2023.00 a year. They will not fix the issue, want to back date insurance and charge me another $500 and make me pay two insurance policies for a week and when you call verify who you are sit on hold 37 mins. Tuesday and hung up on. Today 23 mins. Hold and hung up on. Disrespectful, uncaring people.

      We were ripped on contents for 63 thousand dollars. PNC has added $400 a month for a house the insurance will not fix correctly, still can't live in it and I secured insurance for..My lawyer told me to go public with progressive homesite ripping us off and PNC who I have never in 19 years have been late on a payment. Never use PNC. Disrespectful mortage company. Need a new mortgage company and the world needs to know PNC kicks you while you're down and rips you off. Unbelievable. Need a mortgage and a lawyer that's not scared to fight a rip off mortgage company

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      Sources
      ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page . Specific sources for this article include:
      1. Federal Financial Institutions Examination Council, “ HMDA Data Publication .” Accessed Aug. 25, 2022.
      2. Federal Reserve Bank of St. Louis, “ 30-Year Fixed Rate Mortgage Average in the United States .” Accessed Aug. 25, 2022.

      PNC Mortgage Company Information

      Company Name:
      PNC
      Year Founded:
      1852
      City:
      Pittsburgh
      State/Province:
      PA
      Country:
      United States
      Website:
      www.pnc.com