PHH Mortgage Reviews

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About PHH Mortgage

PHH Mortgage (NMLS #2726) has provided mortgage services and financing solutions for more than 30 years. PHH Mortgage offers a variety of loans for home purchases and refinancing and provides assistance from experienced loan officers. Its website also has mortgage resources, including educational articles, checklists and loan calculators.

Pros
  • Variety of purchase and refinancing loan types
  • Available nationwide
  • Online tools and resources
Cons
  • No fully online application
  • No home equity loans or HELOCs

PHH Mortgage details

Rates
PHH Mortgage does not publish its starting rates online. In order to receive an accurate rate quote, you’ll need to apply for preapproval by contacting the company. Keep in mind the difference between the interest rate and the annual percentage rate (APR) — the APR includes both interest and fees.

In 2021, PHH Mortgage had a slightly higher average rate for home purchase loans than the national average, but rates can vary significantly based on the borrower’s financial status and other factors.

PHH Mortgage does offer adjustable-rate mortgages, which are more popular during times when rates are high due to lower starting interest rates.

PHH Mortgage average home purchase rate vs. national average

YearDifference from national average
2021+0.54%
2020+0.23%
2019+0.29%

Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

Application process
You can start the preapproval process with PHH Mortgage online or over the phone. If you choose to do it online, you’ll need to answer six short questions, including the type of mortgage you’re applying for and the loan amount you’re seeking.

From there, a loan officer will contact you directly to gather more information. Be prepared to answer questions about your income and assets; you will also need to submit documentation to verify this information (like W-2s and bank statements). After you receive preapproval, you can use the online borrower portal to see the up-to-date status of your loan.

PHH Mortgage application features

FeaturesAvailability
Online applicationX
Online applicationX
Physical branchesX
Publishes minimum rate on websiteX
Rate lock60 to 90 days
Pre-qualification (no hard credit pull)X
Certified approval letterAvailable
Loan types
PHH Mortgage offers several mortgage products, including conventional loans (ARM or fixed-rate), government-backed loans (like FHA and VA) and jumbo loans for those who need to borrow beyond the conforming loan limits set by Fannie Mae and Freddie Mac.

You can also refinance with PHH Mortgage, whether you’re aiming to cash out, get a lower interest rate or shorten your loan term. The company offers 15-, 20-, 25- and 30-year terms on its conventional loans.

In 2021, the company closed on 124 home purchase loans out of 355 applications (35%). It denied 145 applications (41%).

Loan applications for home purchases only by year

202120202019
Home purchase applications355251314
Home purchase loans closed12497122
Home purchase applications denied149106110
Home purchase preapprovals denied000

Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.

Refinancing
The vast majority (over 98%) of loans PHH Mortgage originated in 2021 were for refinancing and cash-out refinancing. Among all lenders, refinance loans, including rate-and-term refinances and cash-out refinances, made up about 58% of loans originated in 2021.

Home purchase vs. refinance loans by year

202120202019
Home purchase loans1.26%1.70%4.11%
Refinance loans45.86%55.17%28.62%
Cash-out refinance52.88%43.12%67.27%

Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

Requirements
Each type of loan PHH Mortgage offers has different eligibility requirements for things such as credit score, income, debt-to-income (DTI) ratio and property type. Before you apply for preapproval, a PHH Mortgage loan officer can help you determine which loans you are eligible for and how much you can borrow.

PHH Mortgage doesn’t disclose many of its loan requirements. However, most lenders require a 620 credit score to be eligible for a conventional loan; FHA loans require a credit score of at least 500 to 580.

Jumbo loans typically require higher credit scores  — at least 680. PHH Mortgage does state that most FHA loans and VA loans require a 3.5% down payment. A conventional loan typically requires at least a 3% down payment.

National mortgage requirements by type

Min. credit scoreMin. down paymentCompare with other lenders
ConventionalTypically 620Typically 3%Mortgage lenders
FHA5003.5% with 580 credit scoreFHA lenders
VASet by lender (often 580)0%VA lenders

At the time of publishing, PHH Mortgage does not offer USDA loans. For information on this type of loan, read our guide on the best USDA-approved lenders.

Cost and fees
PHH Mortgage does not publicly disclose costs and fees associated with its loans, but as part of your application, you will receive a Loan Estimate. This three-page form explains all the costs and fees of your mortgage, including closing costs.

Featured Reviews

West Palm Beach, FL
Verified purchase
PHH Mortgage really cares for the clients. I have been a customer for a while and any time I had a problem they made me feel I had nothing to worry about and reassured me they wou...

Read more

Phoenix, AZ
Verified purchase
Overall, we had a good experience. However, the one problem that we had was: when we closed, we were suppose to get our August payment back. Instead, they incorrectly rolled it ov...

Read more

FAQ

Does PHH Mortgage accept cards?

Yes. You can pay with a Visa, Mastercard or Discover card. You can also make payments through Apple Pay or your bank account.

How does PHH Mortgage work?

You can start the application process online by answering six short questions. The PHH Mortgage team then contacts you and walks you through the homebuying or refinancing process. Its representatives help customers understand different types of loans, down payment options and closing costs. You can then apply for preapproval and use PHH Mortgage’s online portal to track the status of your loan, from the time you get an accepted offer through closing.

Is PHH Mortgage legit?

PHH Mortgage is a legitimate mortgage company available throughout the U.S. It offers a variety of loan types for homebuyers and owners looking to refinance existing loans.

Where is PHH Mortgage available?

PHH Mortgage is available in all 50 states and Washington, D.C.

Shop with confidence

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PHH Mortgage Reviews

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    How do I know I can trust these reviews about PHH Mortgage?
    • 4,659,245 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceStaffTransparency

    Reviewed April 30, 2025

    For the past 2 years, PHH Mortgage has stopped paying part of the taxes on our house. For the past 10-15 years or more, they paid all the taxes out of our Escrow. For some reason, something happened but the agents on the phone can't explain why that caused them to only pay part of the taxes. It had nothing to do with the Escrow either because it had money in there. So I sent the bill 2 years ago and they swore they'd get it paid. They, so on April 15th, I had to pay it. PHH was kind enough to come through and issue a refund. Same thing happened again this year where they didn't pay part of the taxes. I send the bill in November and get told they'll pay it. By March, no payment. I inquired again, send the bill again because their agents they didn't receive it even though the previous agent in November told me they did.

    I get told in March they'll have it paid by April 15th. April 15th comes and the taxes are yet again not paid. So I pay them. I call PHH and find out what happened and this next agent said they don't have the bill. The agent gives me his personal fax number to his desk I guess. He confirmed he got every single page and even confirmed he got the receipt I fax over and even read off things off the paperwork I sent that I didn't even tell him. He said he'll forward it to the tax department and it'll be a few days but they'll issue the refund once they review it all. This agent is the one who tells me they need some document also because it explains why the taxes didn't get paid. Something must have changed but he couldn't explain what.

    He said they need some document called "Updated Legal County Tax Parcel" but yet the sheriff's office, clerks office, and pva office has never heard of this document. I call back and get another agent and then get told I'm not getting a refund and that is not the name of the document. This next agent says I need some legal description of the property that has a parcel and/or lot #.

    The fact is, this document was needed 2 years ago, which prevented the first taxes to be paid. No one told me this back then 2 years ago. Had I known, I wouldn't have had to pay the taxes 2 years in a row. I just find out the past few days that this document is needed for you to pay the rest of the taxes. I should not have had to pay the taxes this year and I am still requesting my refund and now I'm getting told I'm not getting one when the last agent said I would.

    No one knows what they're doing over there and if I could, I'd sell this house with the bare minimum needed to get out of this mortgage and never in a million years deal with this mortgage company again. Oh and the agents involved have ID's BSP who told me I would be getting one. On the 2nd call, ID P35 called on 4.29.25 and told me I'm not. Then the 3rd call the ID BSP, who told me I would get a refund is now telling me I won't get one. False promises and lies and you get agents who are either poorly trained or just don't know how to to deal with customers.

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    Response from PHH Mortgage

    Hi Thank you for bringing your experience to our attention. We take customer feedback seriously. We are reviewing your concern and will send a response to the contact information we have on file. If you need any assistance in the meantime, please contact us at 800-449-8767 or customercare@mortgagefamily.com.

    Customer ServiceStaff

    Reviewed April 10, 2025

    We are trying to get remodification on our home of 48 years. My husband has been very sick and he could not work. We filed chapter 13 but it was too much to pay both mortgage and trusties 5300.00 a month both but we could afford to pay just mortgage. They turned us down. We have nowhere to go if they foreclose on us. We cannot even talk to a representative. The people that answer the phone just don't get anything right. They turned us down without filing a application.

    Is there anything we can do so we can re modification on our home? We have equity in the home. My husband is back to work but 5300.00 is impossible but 2500.00 for just mortgage we can afford. We just wanted them to put back money owed on back of loan. Not asking for money. We are senior citizen. My husband is 73. I am 71 but could afford mortgage with our ssi check and my husband working part time. We need help please. I WILL CALL NEWS STATION ABOUT THIS. WE want to keep our home. Please help.

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    Response from PHH Mortgage

    Thank you for your feedback. We need further information to address your concern. Please contact us at customercare@mortgagefamily.com or call at 800-449-8767 for further assistance.

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      Customer ServicePunctuality & SpeedStaffLoan Process

      Reviewed April 10, 2025

      Been dealing w/ a modification for 2+ mos. Modification accepted, pd first payment. PHH sent docs to correct errors on their end, overnighted docs by the date on the doc, denied out of the blue, said it wasn't there in time. We have the UPS proof of delivery that they received it on time. They dropped the ball and now we're starting over with new docs and after 15+calls because, they misspelled my name, no call or resolution. Was supposed to receive a call today, no call again. New documents are due by 4/15. Asked for corporate office, they won't give out the number. Very irate at the moment. Worst experience ever!!! I've been in customer service for almost 40 years. Worst customer service team I've ever dealt with!

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      Response from PHH Mortgage
      Hi Kimberly,

      Thank you for your feedback. We need further information to address your concern. Please contact us at customercare@mortgagefamily.com or call at 800-449-8767 for further assistance.

      Customer ServiceStaff

      Reviewed March 19, 2025

      I fell behind and I am trying to find a way to keep my house, they are refusing to work with me so they will be kicking a 71 year old widow out to live in her car soon. The people on the phone act like they have better things to do than help you and try to hurry off the phone

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      Response from PHH Mortgage

      Hi Robin, Thank you for bringing your experience to our attention. We take customer feedback seriously. We are reviewing your concern and will send a response to the contact information we have on file. If you need any assistance in the meantime, please contact us at 800-449-8767 or customercare@mortgagefamily.com.

      Verified purchase
      Punctuality & Speed

      Reviewed March 7, 2025

      The reason I looked up the reviews was to see how many other customers had experienced the same issues I have. My loan began around 2005 for approximately $60,000 or less when I recovered my childhood home for my parents, both of whom are now deceased. Over the years, I’ve noticed my monthly payments have increased from $635 to nearly $1,000 per month. Despite making payments on time, the escrow account is consistently negative, and only a small portion of my payments goes toward the principal. After nearly 20 years, the principal balance is still around $30,000 or more. I am completely baffled.

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      Response from PHH Mortgage

      We sincerely apologize that your experience wasn't what you expected. Thank you for bringing this to our attention. Your feedback is incredibly valuable as we work on improving our service. We'll be sure to evaluate your experience and explore ways to enhance our offerings. If you're open to it, we may reach out to you via phone or email to gather more details and see how we can further assist you.

      Profile pic of the author.
      Staff

      Reviewed March 6, 2025

      Horrible service. My insurance, according to PHH did not meet their standards. I was asked to find another company, which I did. After getting the insurance, I received a letter advising, the insurance needed to be back dated to 1/21/25 or I'd be charged 158.00. At no time did the agent I spoke to initially advise of back dating. Nevertheless, agents are incompetent and you get the run around. Plus their English is difficult to understand and they get annoyed when asked to repeat themselves.

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      Response from PHH Mortgage

      We sincerely apologize that your experience wasn't what you expected. Thank you for bringing this to our attention. Your feedback is incredibly valuable as we work on improving our service. We'll be sure to evaluate your experience and explore ways to enhance our offerings. If you're open to it, we may reach out to you via phone or email to gather more details and see how we can further assist you.

      Customer ServicePunctuality & SpeedLoan Process

      Reviewed Feb. 20, 2025

      Well after reading their reviews it looks like everyone has the same issue. I applied to have my house payment in deferral for 3 months due to a divorce for Sept, Oct, and Nov. I received the deferral letter approval in November and I was told my deferral balance would roll to the end of my of my loan and I would resume my new monthly payments. Well that was a lie and I have been trying to deal with this giant circle jerk ever since.

      Their international customer service that I had to deal with in whatever foreign country is a joke. Those people don't have a clue about anything and can only read a stupid script that doesn't get you anywhere or answer any of your questions. I was suppose to go back to making my normal monthly payment in December but I couldn't because I had to pay the entire deferral balance which that was the whole point of the deferral.... I wouldn't have to pay my house payment so I could pay lawyer bills and "LIVE".

      Fast forward to January, they had me refill out the deferral application in December which was intern was approve in January again right before we closed on our house so now it doesn't even matter. Now my house is sold and I'm trying to purchase a new home and we are suppose to close in 2 weeks and I can't get a loan because they are reporting a 120 day past due on my credit.... In 18 years of owning a home I have never had a late payment and have never dealt with a company that was this big of a joke.... If you are thinking about using them, RUN AWAY!

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      Response from PHH Mortgage

      We're sorry to hear about your experience. We appreciate your feedback and will evaluate opportunities to improve our service in the future. We may reach out to you via phone or email for further information.

      Customer Service

      Reviewed Jan. 28, 2025

      Worst customer service!!! Please Google this company and read all the reviews.... They really suck. When you call there you are directed offshore. Very sad... Nobody knows how to handle customer service.

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      Customer ServiceStaff

      Reviewed Jan. 28, 2025

      Honestly, these people are either breaking the law or they are walking the fine line of doing so. This company does not believe in giving their customers multiple payment options. It always seems to be more of an issue when they change their name. They have had 4 name changes. The customer service is non-existent and their representatives are liars.

      During this most recent name change, they have canceled my direct payment that I've had for years and when I went back to add it back online they cancelled it 2 weeks later. When I requested for payment over the phone, they refused and said that they need an amended note. Their agents don't have access to do anything. They are also liars because the people that talks to customers are not PHH employees, but they will lie and say they are. They are contracted service people that I did not authorize PHH for these 3rd party people to have access to my sensitive information.

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      Customer Service

      Reviewed Jan. 14, 2025

      I have called over and over and no resolution and now my home is foreclosure. I have payment and they are refusing to take and constantly giving me the run around. They offered mortgage assistance, made me fill out a form and send in documents just for no update after weeks and then they tell me, I have to do it all over again. I have requested a call from the supervisor, and we are going on day 5 and no callback has been received.

      Everyone in customer service provides you different information and no one seems to leave notes of the previous conversations. They have told me on a recorded line that I should wait to for the response to mortgage assistance before making payment and now my account is in foreclosure. I just want to make a payment and reinstate my loan at this point. I need justice against this company because I can not lose my home. I need help, they are the worst company.

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      Response from PHH Mortgage

      We're sorry to hear about your experience. We appreciate your feedback and will evaluate opportunities to improve our service in the future. We may reach out to you via phone or email for further information

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      Sources
      ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page . Specific sources for this article include:
      1. Federal Financial Institutions Examination Council, “ HMDA Data Publication .” Accessed Aug. 23, 2022.

      PHH Mortgage Company Information

      Company Name:
      PHH Mortgage
      Year Founded:
      1984
      Address:
      P.O. Box 5452
      City:
      Mount Laurel
      State/Province:
      NJ
      Postal Code:
      08054
      Country:
      United States
      Website:
      www.phhmortgage.com