PHH Mortgage Reviews

For the past 2 years, PHH Mortgage has stopped paying part of the taxes on our house. For the past 10-15 years or more, they paid all the taxes out of our Escrow. For some reason, something happened but the agents on the phone can't explain why that caused them to only pay part of the taxes. It had nothing to do with the Escrow either because it had money in there. So I sent the bill 2 years ago and they swore they'd get it paid. They, so on April 15th, I had to pay it. PHH was kind enough to come through and issue a refund. Same thing happened again this year where they didn't pay part of the taxes. I send the bill in November and get told they'll pay it. By March, no payment. I inquired again, send the bill again because their agents they didn't receive it even though the previous agent in November told me they did.

We are trying to get remodification on our home of 48 years. My husband has been very sick and he could not work. We filed chapter 13 but it was too much to pay both mortgage and trusties 5300.00 a month both but we could afford to pay just mortgage. They turned us down. We have nowhere to go if they foreclose on us. We cannot even talk to a representative. The people that answer the phone just don't get anything right. They turned us down without filing a application.

Been dealing w/ a modification for 2+ mos. Modification accepted, pd first payment. PHH sent docs to correct errors on their end, overnighted docs by the date on the doc, denied out of the blue, said it wasn't there in time. We have the UPS proof of delivery that they received it on time. They dropped the ball and now we're starting over with new docs and after 15+calls because, they misspelled my name, no call or resolution. Was supposed to receive a call today, no call again. New documents are due by 4/15. Asked for corporate office, they won't give out the number. Very irate at the moment. Worst experience ever!!! I've been in customer service for almost 40 years. Worst customer service team I've ever dealt with!

I fell behind and I am trying to find a way to keep my house, they are refusing to work with me so they will be kicking a 71 year old widow out to live in her car soon. The people on the phone act like they have better things to do than help you and try to hurry off the phone

The reason I looked up the reviews was to see how many other customers had experienced the same issues I have. My loan began around 2005 for approximately $60,000 or less when I recovered my childhood home for my parents, both of whom are now deceased. Over the years, I’ve noticed my monthly payments have increased from $635 to nearly $1,000 per month. Despite making payments on time, the escrow account is consistently negative, and only a small portion of my payments goes toward the principal. After nearly 20 years, the principal balance is still around $30,000 or more. I am completely baffled.

Horrible service. My insurance, according to PHH did not meet their standards. I was asked to find another company, which I did. After getting the insurance, I received a letter advising, the insurance needed to be back dated to 1/21/25 or I'd be charged 158.00. At no time did the agent I spoke to initially advise of back dating. Nevertheless, agents are incompetent and you get the run around. Plus their English is difficult to understand and they get annoyed when asked to repeat themselves.

Well after reading their reviews it looks like everyone has the same issue. I applied to have my house payment in deferral for 3 months due to a divorce for Sept, Oct, and Nov. I received the deferral letter approval in November and I was told my deferral balance would roll to the end of my of my loan and I would resume my new monthly payments. Well that was a lie and I have been trying to deal with this giant circle jerk ever since.

Worst customer service!!! Please Google this company and read all the reviews.... They really suck. When you call there you are directed offshore. Very sad... Nobody knows how to handle customer service.

Honestly, these people are either breaking the law or they are walking the fine line of doing so. This company does not believe in giving their customers multiple payment options. It always seems to be more of an issue when they change their name. They have had 4 name changes. The customer service is non-existent and their representatives are liars.

I have called over and over and no resolution and now my home is foreclosure. I have payment and they are refusing to take and constantly giving me the run around. They offered mortgage assistance, made me fill out a form and send in documents just for no update after weeks and then they tell me, I have to do it all over again. I have requested a call from the supervisor, and we are going on day 5 and no callback has been received.