Optima Tax Relief Reviews

Completely robbed of 2300! Did not honor their side of the deal. I hired them to amend a tax return only to find out months later they do not provide this service! They offered me 100 as a refund which I declined. Keep your money people. This company lies and deceives and has no obligation to represent their clients in any way. Could have been honest upfront and told me they couldn’t help me but instead told me what I wanted to hear only to pull the rug out once they collected all my money. Literally paid 2300 for absolutely nothing.

This is the most terrible experience I have ever had. Once they have your money, they will not even allow you to set an appointment. Meanwhile, I have to contact the IRS on my own. I have had to resubmit all the documents to the IRS that I submitted to Optima because the IRS says they have nothing from Optima. Optima has caused me MORE STRESS than the IRS audit. Do NOT do it.

I am writing to formally decline your recent refund offer, as it is wholly inadequate and does not reflect the significant amount I paid for your services. Offering only a fraction of the $9,000 I entrusted to your company, despite failing to provide any meaningful assistance, is unacceptable. I expected your company to resolve my tax issues, but instead, my tax debt has increased due to additional penalties and late fees. A partial refund of $800 is simply not enough given the lack of service and the financial damage caused. Unless a full refund is issued promptly, I will be escalating this matter to the appropriate consumer protection agencies and media outlets to ensure others are aware of your deceptive practices.

I paid the initial $495 Investigation fee on Friday. I immediately had 2nd thoughts as Resolution phase was going to cost me over 6K. I paid the down payment fee of 2,039.00. I have requested a refund of the 2,039.00 within 24 hours. Optima informed me that my refund request would have to be presented to the Executive Review Board and the earliest that can happen is 10/8/24. The payment is still processing by my bank. I told them I would be reaching out to my bank. I was then informed that they would dispute the charge!!! I literally just paid them late Friday. This delay tactic is unacceptable. They didn’t waste any time taking that money out of my account. They have not earned a penny of that money. I’ve contacted my bank to dispute the charge.

I paid Optima $7,000 and they did NOTHING for me except cause me grief and anger. They PREY upon people who are down and NEED help and then literally kick you when you are down. They promise to help you and DO NOTHING!! They are a FRAUD and they are HORRIBLE people.

What a scam! It's unfortunate that these people prey on fear of the everyday citizen when it comes to the IRS. I ended up owing the IRS for the first time in my life and was scared. This company said they would be able to help and after giving them $1500.00 that I didn't have laying around they did absolutely nothing!!! They set me up with a payment plan that I could have done myself and could not afford. I asked them to submit an offer in compromise and they said the IRS refused it. I asked the reason, and they said that the IRS gave them no reason which was a LIE!! The IRS has checked at least 2 times and have never been submitted an offer in compromise on my behalf and, moreover would let you know the reason for rejection. STAY AWAY!!

Wow, after reading the reviews before mine, I wish I had done that before I engaged in an 8-month ordeal with them. Optima has taken enough of my money to date for very poor service including scheduling an "appointment" today with an alleged "case manager" for 1 pm only I didn't get a call until 1:47 pm and when I answered it had been "robodialed" instructing me to press 1 and then "wait for the next avail...".

I paid this company 2 years ago $2600 to help me with my taxes. They promised to help me and get me on a payment plan. 2 years later, I have called and emailed and the only time I get a response is when they offer to bribe me to take down my bad reviews explaining that they are scammers. I’ve looked into this extensively. They’ve done it to so many people. Stay away from this company. They will offer people help and then ignore them after they cough up the money.

The one star I gave was me being generous. I went to Optima hoping they would help me with my tax debt. I explained my unique situation and they said they have a team that explores all available options. The only time they called me was when it was time to collect a $2,000 monthly payment. After calling them numerous times for assistance, someone finally called me and the only option they offered was to pay it all back in monthly installments. I paid Optima over 10K for them to give me an option to pay off my full amount in monthly installments. They said my only option was to either take that deal or pay it all off myself. It's such a low budget company. Absolutely disgusting!!!

I came to Optima to address my tax problem. They did the first inspection of my tax issue with IRS. They used that info to charge me a extreme high fee for services. I have tried to work with them on good faith. They are currently giving me the runaround. Looking a company to help with your tax issue. I would NOT RECOMMEND. Optima Tax Relief ever.