Merrill Edge Mutual Funds

When speaking to Merrill's representative via phone, my experience has been very, very good. So good, in fact, I wrote a letter of appreciation. Problem: Merrill held thousands of dollars belonging to me. I moved my address and the resulting rough and tumble of finding a permanent location was, to say the least, difficult. It's fair to say, Merrill did not know where to refund cash left in my account. Solution: Overall, the good outweighs the not so good. The people who speak, via telephone, to Merrill's customers are more than remarkable. They are courteous and they work to understand the client's needs. THEY get things done! Thanks! Jon G. Arizona

If you call Merrill Edge on their published phone number, you will be on hold for the rest of your life. No one answers their phone. You will listen to obnoxious music while you wait for a non-existent customer service representative to pick up the phone, which will never happen. Merrill Edge has a lot of computer-oriented glitches, such as failing to send an authorization text message for secondary validation of account ownership, locking you out of your account, etc., etc. AVOID MERRILL EDGE AT ALL COSTS OR BE PREPARED FOR NEEDLESS AGGRAVATION!

They sent me a signup offer (get unto "$600" and "$900" for preferred). I deposited all the cash, meeting all the conditions. However, they did not deposit the bonus, and upon calling (three times), they still do not tell me why it is not deposited. This is months after I have my cash stuck with them. I think while the product I would give 3 stars, their bait and switch on bonus is 1-star.

They opened a Bank of America checking account that I signed up for to get a $600 bonus they offer, but cannot even get them to deposit my large inheritance check after 2 tries, so I then simply deposited it at another bank which took all of 5 minutes to do. When I call them they repeatedly do not answer but put me on long and meaningless holds. I have so far wasted 3 hours with these turkeys and seeing how they routinely function, I am now out of here. What a waste!

The Merrill Edge website has lots of information, but their "search" feature needs some serious re-working. They have no Chat feature on their website; you can only call them (or write them). I wanted to use some of the money in my money market IRA account to purchase more shares of one of the investments in my IRA, and there is NOTHING on their website that is helpful!! I spent 30 minutes bouncing all over their website trying to figure out how to do it, and nothing worked. Come on Merrill Edge. Give some readily available instructions.

PLEASE BE AWARE: This company will make it extremely easy to move money into an account via ACH transfer, then it will be impossible to transfer money out of your account to an external linked account without incurring large fees. IMHO this company is a total scam. I have tried for an entire day to find out how I can move my money out and they bounce me from department to department ... hours of wait. Don't be lured by the bonuses for moving money to them, this company is a scam. They discourage moving money out. You won't be able to have your money back unless they charge you large fees for wire transfers.

My brother passed away five years ago come this October. He had money at Merrill that we have been trying to get out for his kids for years. We have done everything asked of us yet Merrill has blocked us every step of the way between “losing” paperwork, not responding to phone calls, changing reps so many times and the ball getting dropped each and every time.

Merrill won't let me talk to a broker since I'm investing less than $500,000, but I was assured the Merrill Edge app was quick and easy. Ah, no. I have now spent over 90 minutes on the phone attempting to make 2 trades. First, they wasted 45 minutes of my time getting the bank on the line to verify a deposit that had already exceeded the mandatory 48 hour hold. I attempted to make another trade 10 days later, and Edge was still holding a deposit that they ALREADY VERIFIED WITH THE BANK over a week ago. As a result, I missed a trading opportunity. This account is going to be closed. Have to believe there are other choices that are far better.

I have some money in my BOA account and I wanted to make some investments with ME. On 3/12/2020, I made a telephone call appointment with ME on 3/13 at 3 pm. But no one called me. I tried to call them, but I couldn't find a number in the confirmation email. Then I made another in-person appointment with an advisor the next day on 3/14 at 11 am. But when I arrived at the bank branch, the advisor didn't show up with notifying me. I still have the two confirmation emails with ME now, but they made me disappointed so much. I don't believe they would manage the investment well for me. So I transferred my hundreds of thousands of dollars from BOA to other banks and successfully got an advisor there.

4 months ago I transferred my 401K to an IRA... But the transfer never happened. The online account balance was 0 for 4 months. - During that time I kept calling the rep and leaving messages getting no reply. I chalked it up to the holidays etc. and called back to the main number last week; the funds are still not in the IRA - they said "oh, the guy you were working with accepted a new role and probably just forgot to make the transfer...". Then they said it would be done by today but it's not.