About Merrill Edge Mutual Funds
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If you call Merrill Edge on their published phone number, you will be on hold for the rest of your life. No one answers their phone. You will listen to obnoxious music while you wait for a non-existent customer service representative to pick up the phone, which will never happen. Merrill Edge has a lot of computer-oriented glitches, such as failing to send an authorization text message for secondary validation of account ownership, locking you out of your account, etc., etc. AVOID MERRILL EDGE AT ALL COSTS OR BE PREPARED FOR NEEDLESS AGGRAVATION!
They sent me a signup offer (get unto "$600" and "$900" for preferred). I deposited all the cash, meeting all the conditions. However, they did not deposit the bonus, and upon calling (three times), they still do not tell me why it is not deposited. This is months after I have my cash stuck with them. I think while the product I would give 3 stars, their bait and switch on bonus is 1-star.
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They opened a Bank of America checking account that I signed up for to get a $600 bonus they offer, but cannot even get them to deposit my large inheritance check after 2 tries, so I then simply deposited it at another bank which took all of 5 minutes to do. When I call them they repeatedly do not answer but put me on long and meaningless holds. I have so far wasted 3 hours with these turkeys and seeing how they routinely function, I am now out of here. What a waste!
The Merrill Edge website has lots of information, but their "search" feature needs some serious re-working. They have no Chat feature on their website; you can only call them (or write them). I wanted to use some of the money in my money market IRA account to purchase more shares of one of the investments in my IRA, and there is NOTHING on their website that is helpful!! I spent 30 minutes bouncing all over their website trying to figure out how to do it, and nothing worked. Come on Merrill Edge. Give some readily available instructions.
PLEASE BE AWARE: This company will make it extremely easy to move money into an account via ACH transfer, then it will be impossible to transfer money out of your account to an external linked account without incurring large fees. IMHO this company is a total scam. I have tried for an entire day to find out how I can move my money out and they bounce me from department to department ... hours of wait. Don't be lured by the bonuses for moving money to them, this company is a scam. They discourage moving money out. You won't be able to have your money back unless they charge you large fees for wire transfers.
My brother passed away five years ago come this October. He had money at Merrill that we have been trying to get out for his kids for years. We have done everything asked of us yet Merrill has blocked us every step of the way between “losing” paperwork, not responding to phone calls, changing reps so many times and the ball getting dropped each and every time.
After threatening to report them with a deadline the end of March, we finally received an email on April 24th stating that our transaction was complete. Did we receive any instructions on how to access the money or any paperwork regarding it? No, that would be too easy. So now we are getting a run around trying to set up access to the account. We are completely and utterly frustrated. IT IS NOT THEIR MONEY!!! THEY ARE HAPPY TO TAKE IT, BUT DO NOT WANT TO PART WITH IT!!! And it’s a little scary to me that a company that handles other people’s finances can’t keep track of their own records. I will NEVER willingly do business with Merrill nor would I ever recommend Merrill to anyone.
Merrill won't let me talk to a broker since I'm investing less than $500,000, but I was assured the Merrill Edge app was quick and easy. Ah, no. I have now spent over 90 minutes on the phone attempting to make 2 trades. First, they wasted 45 minutes of my time getting the bank on the line to verify a deposit that had already exceeded the mandatory 48 hour hold. I attempted to make another trade 10 days later, and Edge was still holding a deposit that they ALREADY VERIFIED WITH THE BANK over a week ago. As a result, I missed a trading opportunity. This account is going to be closed. Have to believe there are other choices that are far better.
I have some money in my BOA account and I wanted to make some investments with ME. On 3/12/2020, I made a telephone call appointment with ME on 3/13 at 3 pm. But no one called me. I tried to call them, but I couldn't find a number in the confirmation email. Then I made another in-person appointment with an advisor the next day on 3/14 at 11 am. But when I arrived at the bank branch, the advisor didn't show up with notifying me. I still have the two confirmation emails with ME now, but they made me disappointed so much. I don't believe they would manage the investment well for me. So I transferred my hundreds of thousands of dollars from BOA to other banks and successfully got an advisor there.
4 months ago I transferred my 401K to an IRA... But the transfer never happened. The online account balance was 0 for 4 months. - During that time I kept calling the rep and leaving messages getting no reply. I chalked it up to the holidays etc. and called back to the main number last week; the funds are still not in the IRA - they said "oh, the guy you were working with accepted a new role and probably just forgot to make the transfer...". Then they said it would be done by today but it's not.
After 2 hours on the phone today where I was spoken to so incredibly rudely by a string of folks who were telling me my money wasn't there and there was no record of it... I was crying, this was upsetting and they were sincerely condescending in responding to me. The last woman kept saying she couldn't hear me but she took my information then then hung up on me. I called back to see about figuring this out with another or hopefully fresh group of reps on a new call and they were able to locate the funds. - Things should be fine by the end of the week but I will never forget the terrible sense of incompetence that came thru via correspondence with these folks.
I work for a big company and understand things can get confused, but in this case -- with the significance of their correct communication so high - and they literally told me my money was never there - and it was the whole time. Their terrible bumbling customer service felt destabilizing and kind of traumatic. There are many companies that can handle these types of transactions and it's unfortunate that the folks at Merrill are so siloed, defensive and inept, I will never trust Merrill with my money. Beware.
I opened a Merrill Edge account 05-FEB-2019. My account was locked on 08-FEB-2019. After calling customer service, I was asked to provide a copy of my drivers license, social security card and a utility bill on 14-FEB-19 the documents were emailed to Justin ** and Theresa ** (Jacksonville office) the same day. After hearing nothing and still being locked out of my account, I emailed Justin and Theresa again on 21-FEB-2019 to make sure that they received my sensitive documents. I heard nothing back.
I called customer service again on 23-FEB-19 and the agent told me that the email addresses that I had sent the documents to are incapable of receiving those documents as they would be blocked by a firewall. He suggested I fax them, which I did. I am still locked out of my account. I am told that the documents have been received, but they have not been linked to my account, but it should be finalized within 24 hours. This was on 27-FEB-2019.
I call customer service again and the documents have been linked to my account, but the restriction has not been removed. I am told that this will be pushed to upper management but will be resolved in 24 hours. This was on 28-FEB-2019. I am still locked out of my account. I call customer service again and am shuffled around to two different agents who have both reviewed my file and the notes that are on it. I am told that the associate that worked on my account yesterday, did not send an email to a supervisor for review so it was not processed, but she is going to do it. This is 01-MAR-2019.
The moral of this story is that ALL I AM DOING IS TRYING TO GIVE THEM MONEY and they cannot even open and verify an account within a reasonable time. They give instructions (which lead to nowhere blocked emails) and then have to push things up the chain to a supervisor at each step of the way. This isn't simple. I wanted a simple, stress-free way of investing. This has been an absolute pain in the **.
Merrill Edge author review by ConsumerAffairs Research Team
Bank of America bought Merrill Lynch in 2008, and Merrill Edge launched in 2010 to streamline services for existing Bank of America and Merrill Lynch brokerage customers. Merrill Edge offers a wide variety of financial services, including managing mutual funds. Both those with Merrill Edge accounts and those with accounts at other firms can purchase Merrill Edge mutual funds.
Financial services: Merrill Edge offers many financial services, including professionally managed and self-managed brokerage accounts, retirement accounts, college savings, personal banking and more. In addition to mutual funds, those with brokerage accounts can purchase stocks, ETFs and options.
Socially responsible funds: Merrill Edge has several funds the company classifies as socially responsible, meaning they do not include investments in companies whose practices are environmentally harmful or in conflict with any religious beliefs. The funds are also free of investments with alcohol, tobacco or firearms companies.
Client education: The Merrill Edge site has several easy-to-understand resources for those who have never invested in mutual funds before. The articles How to Choose a Mutual Fund and How to Read a Mutual Fund Prospectus are useful for new investors and available for free.
Financial advisors: Investors looking for extra guidance can get help from a Merrill Edge financial advisor. They can find an advisor in their area by visiting the company’s website.
Live chat: Visitors to the Merrill Edge site can get instant answers to their questions with the site’s live chat feature, available 24/7.
Merrill Edge Mutual Funds Company Information
- Company Name:
- Merrill Edge
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