M&T Bank

M&T Bank Reviews

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Overall Rating2.6 out of 5
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About M&T Bank Reviews

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M&T Bank is a financial services company with a variety of personal and business banking solutions, including checking and savings accounts, loans and credit cards. With more than 1,000 branches and 2,200 ATMs in the Mid-Atlantic states, M&T Bank is best suited for those looking for a local banking experience. While its savings accounts have low interest rates, its promotional certificates of deposit (CDs) are a great way to lock in a competitive rate.

Pros & Cons


  • Variety of personal and business banking solutions
  • Promotional CDs with competitive rates
  • Multiple credit cards with no annual fee


  • Limited service area
  • Below-average interest rates
  • Monthly fees on most accounts

Bottom Line

M&T Bank offers a range of personal and business banking solutions but has low-interest rates and monthly fees on most accounts. One exception is its promotional CDs, which have competitive rates.

Featured Reviews

Dallas, Georgia

I have been with this bank for 7 years and never had any problems. About 4 years ago I had an overdraft and this bank did not charge me overdraft fee because the deposit had made ...

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New Castle, DE

Easy process. Always someone knowledgeable to talk to. When I wanted to draft my full payment in half they made it very easy. Overall easy to do mortgage business with them. I als...

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What is M&T Bank?

M&T Bank is a regional bank headquartered in Buffalo, New York, that provides personal and commercial banking services, including checking and savings accounts, loans, mortgages and investment services. With more than 1,000 branches and 2,200 ATMs across the Mid-Atlantic and Northeastern regions of the U.S., M&T Bank is one of the largest banks in the nation.

M&T Bank has branches in these states:

  • Connecticut
  • Delaware
  • Florida
  • Maine
  • Maryland
  • Massachusetts
  • New Hampshire
  • New Jersey
  • New York
  • Pennsylvania
  • Rhode Island
  • Vermont
  • Virginia
  • Washington, D.C.
  • West Virginia

How does M&T Bank work?

If you live in M&T Bank's service area, you may enjoy convenient access to branches and ATMs. But if you frequently travel outside of the region, you may have limited banking options.

M&T Bank has online and mobile banking services, but its digital offerings may not be as advanced or robust as some larger national banks. Its mobile banking app has a 2.5-star rating in the Google Play Store and a 4.9-star rating in the Apple App store.

You can open most M&T Bank accounts online. Customer service is available daily by phone, and you can visit a branch if you need in-person support.

M&T Bank products and services

With M&T Bank, you’ll get these financial products:

M&T Bank has several checking account options, including EZChoice Checking, MyChoice Plus and MyChoice Premium.
  • EZChoice has no monthly maintenance fees but lacks some features.
  • MyChoice Plus is an interest-bearing account with additional benefits like discounts on personal loan rates.
  • MyChoice Premium is also interest-bearing and offers the most features, including no incoming wires transfer fees, discounts on safety deposit boxes, discounts on loans and other waived fees.
  • MyWay Banking is a checkless account that’s ideal for those who want to avoid overdraft fees altogether.
M&T Bank has various savings accounts, including MyChoice Money Market, Relationship Savings and Starter Savings. However, all have low interest rates and monthly fees.
  • MyChoice Money Market comes with a checkbook and tiered interest rates, so the more you save, the more you earn.
  • Relationship Savings has no monthly fee with a linked M&T checking account.
  • M&T Starter Savings is designed for kids and teens under age 18 and has no monthly fee or minimum balance requirement.
While most M&T savings products have low interest rates, its promotional CDs are a great way to lock in a competitive rate. Promotional CDs come with 12- and 18-month terms and earn 3.00% APY at publishing. Unlock a higher 4.00% APY with a qualifying M&T checking account. These accounts require a $1,000 minimum deposit, and most must be opened at a branch location.
M&T Bank has a loan for almost any need, from mortgages and home equity lines of credit to student loans and auto loans. Its site also features mortgage calculators and resources for repayment assistance.
With M&T, you’ll find several credit cards, all with no annual fee.
  • M&T Visa Signature Credit Card earns unlimited 1.5% cash back on every purchase.
  • M&T Visa Credit Card with Rewards earns points on all purchases, with no earning cap.
  • M&T Visa Credit Card offers a lower interest rate than the other cards.
  • M&T Secured Credit Card is designed for those trying to rebuild or establish their credit.
M&T Bank’s business products include checking accounts, loans, credit cards and cash management solutions.

Its business checking accounts range from basic to premium, while its loans include term loans, lines of credit and U.S. Small Business Administration (SBA) loans. M&T's cash management solutions provide tools for managing cash flow, payroll and merchant services, among others.

M&T Bank fees

M&T Bank’s EZChoice checking account is free, but other checking accounts have monthly fees ranging from $4.95 to $24.95.

Aside from its student checking account, savings account fees range from $7.50 to $15.

You can waive any monthly fee by meeting certain account activities or by maintaining a minimum balance. You can avoid overdrafts by opening a MyWay Banking account.

M&T Bank also has these common bank fees:

  • $15 for overdrafts of $5 or more
  • $8 for overdraft protection transfers from another checking account
  • $3 for non-network ATMs in the U.S.
  • $5 or 3% for international ATMs, whichever is greater
  • $0.50 or 3% for foreign transaction fees, whichever is greater
  • $50 if you close your account within 180 days of opening
  • $16 for incoming wires
  • $32 for outgoing domestic wires
  • $75 for outgoing international wires

M&T Bank FAQ

Does M&T Bank use Zelle or another payment service?

Yes, M&T Bank uses Zelle as a payment service so customers can send and receive money easily. You can initiate a Zelle transfer in the M&T Bank mobile app.

Can I open an account at M&T Bank if I have bad credit?

It depends on the type of account you’re opening, but it’s likely that you can bank with M&T even if you have bad credit. Its MyWay Banking account is for customers with a poor banking history, and its secured credit card is for those trying to rebuild credit.

Where is M&T Bank available?

M&T is available to residents in these states: Connecticut, Delaware, Florida, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, D.C. and West Virginia.

What are M&T Bank's hours of operation?

M&T Bank branch hours vary by location, but many branches are open weekdays during regular business hours. You can find specific hours for your local branch on M&T Bank's website.

Is M&T Bank legit?

M&T Bank is a legitimate financial services company that provides a breadth of personal and business banking solutions, including checking and savings accounts, loans, credit cards and cash management services.

Overall, it can be a solid choice if you live in M&T’s service area and value branch access and personalized customer service. However, if lower banking fees and higher yields are what you’re after, you might find better options with an online institution.

M&T Bank Reviews

ConsumerAffairs has collected 468 reviews and 911 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 21, 2023

I have been shocked by the lack of security, accountability and poor communications from the DC-area bank. While opening a new account, they transmitted my account number through an unsecured email communication and seemed put-out when I explained they would need to close that exposed account and open a new account for me, but they did it. Then provided the closed account number to Deluxe checks, which went undetected until a large tax check I wrote bounced. I couldn't figure out how the payment bounced, and finally put it together and contacted them about the problem and replacement of the checks.

The VP said they would replace the checks at their cost due to the mistake being theirs to begin with, and their staff ordered the new checks. However, they never did pay Deluxe and now claim that I just chose to order more checks, that I called Deluxe myself, and that they had only agreed to cover shipping (which makes no sense at all. So, now I am getting calls from collections for $100 charge that is entirely their fault. The VP is making up stuff and is completely unapologetic about the hassle they caused me. I had a very large balance and am moving my business to another bank, of course. These people can't be trusted. My credit is being affected adversely simply for having chosen them to be our business' bank in 2022.

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Reviewed Sept. 1, 2023

This bank charges you $20.00 to cash a check that was drawn from their bank if you do not have an account with them. It isn't enough that it is a payroll check and your employer does business with them. This is a complete RIP OFF!!! Will NEVER do business with them!

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    Reviewed Aug. 9, 2023

    I don't know where did they hire the no patience people for the first call on customer services. I had experiences with a bad representative this morning. She was no patience, not nice, mean to talk. She just cut off the phone when I was still talking. The phone number I've called is: 8007909130. I have never met people like this.

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    Reviewed Aug. 9, 2023

    The bank is always taking your money with no explanation, always check your account before purchasing anything, they play with your $, are rude, nasty, don't care about their customers, in order for them working less they force you to cancel your debit card. They know you need it and it takes over 7 business days to get a new one. You get charged for using the bank's ATM to withdraw $, check your account balance, get a print out receipt, even if the ATM charges no fee for withdraw. But the customer service takes the cake. Wow. This bank is trash, trash. This bank needs to be investigated like tD & Wells Fargo that had investigations & money refunded to the customers for them stealing from them.

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    Reviewed July 14, 2023

    My mortgage was transferred to M&T and every person I have spoken seems to not know what they are talking about! Let's talk about the lack of tact when speaking to someone. Michael G and Pete was the absolute worst! Michael spoke over me, very loud and rude. I really hope they record their calls for customer service training, because HE really needs it. Pete was condescending and could care less, as though he was late for lunch. I hate that my loan is now with them.

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    Reviewed May 26, 2023

    A day ago. NEW. I deposited a check with this bank for my closing for my new home that was gifted to me by my mother. This check has been in hold since 5/13. An official check from Chase!. They blocked my account so all my bill pay bounced back and now my car insurance had canceled. This bank is racist. They think I'm a thief when I'm just trying to purchase a home.

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    Reviewed May 19, 2023

    Called Customer Service to verify the routing number for a wire transfer. This is a general question. Some banks have a routing numbers for their checking/savings accounts and a completely different routing number for wire transfers. Rep refused to give me the routing number.

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    Reviewed May 16, 2023

    My loan was transferred them! Horrible experience so far! I hate this. I’ve had to call them 3 different times to have an analysis done because my payment increased when they took over my mortgage! 3 different times for something so simple. I’ve spoken to about 7 people and no one has any answers as to why my payment increased and is a different amount monthly! I keep getting the run around! Incompetence!

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    Reviewed April 20, 2023

    Would like to say mandtbank is a horrible bank to deal with went to Golden mile in frederick md would to put my check in as cash wouldn't let me. Knowing I could I have had so many problems with mandtbank. It's horrible worst bank to deal with closing out your debt card and not even telling you horrible customer service. If you deal with mandtbank close out your account

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    Reviewed April 1, 2023

    Terrible service from this bank/lender. The customer service lied to me repeatedly almost every single time I had to call them. Upon paying off our loan, even after the final payment was taken from my bank, M&T refused to give me any sort of proof of payoff. My access to the app and the website was removed "because the account was closed". Yet they refused to email me any proof of payoff. I was in the process of buying a new RV and trading the old one (we just paid off) in, and M&T made me wait 10 business days before they would snail-mail my proof of payoff. Then an issue that was partially my fault, I had forgotten to cancel my auto-pay from my bank. So after payoff, an additional payment was accidentally sent to M&T through ACH.

    I called M&T immediately, they said I had to wait until the payment cleared. Once it cleared, I called back. I asked them to send that payment back through ACH. The representative said they would do what they could. A week later, no refund, so I called back. I was then informed that they usually send any kind of refund back through snail mail, but would check to see if it could be sent back through ACH seeing that is how they received it. They put me on hold for a few minutes. When they returned they said they could do it by ACH and that I should have it in a few days.

    A week and a half later, still no refund. I called again. This time they said there was some sort of misunderstanding and that the ACH was processed that morning, and that I should have it in 3 days. 5 days later, I called my bank to see if it was pending. My bank saw nothing. I called M&T again. This time they told me that they don't send refunds by ACH and that a paper check was mailed out 2 days ago. Today I finally got a refund check. Almost a month after the initial call for a refund. And the check is dated the day of the final phone call. Avoid this dishonest lender!

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    M&T Bank Company Information

    Company Name:
    M&T Bank