M&T Bank

M&T Bank Reviews

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Written by Cassidy Horton
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Edited by Tammy Burns

About M&T Bank

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

M&T Bank is a financial services company with a variety of personal and business banking solutions, including checking and savings accounts, loans and credit cards. With more than 1,000 branches and 2,200 ATMs in the Mid-Atlantic states, M&T Bank is best suited for those looking for a local banking experience. While its savings accounts have low interest rates, its promotional certificates of deposit (CDs) are a great way to lock in a competitive rate.

Pros
  • Variety of personal and business banking solutions
  • Promotional CDs with competitive rates
  • Multiple credit cards with no annual fee
Cons
  • Limited service area
  • Below-average interest rates
  • Monthly fees on most accounts

Featured Reviews

Dallas, Georgia
Verified purchase
I have been with this bank for 7 years and never had any problems. About 4 years ago I had an overdraft and this bank did not charge me overdraft fee because the deposit had made ...

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New Castle, DE
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Easy process. Always someone knowledgeable to talk to. When I wanted to draft my full payment in half they made it very easy. Overall easy to do mortgage business with them. I als...

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What is M&T Bank?

M&T Bank is a regional bank headquartered in Buffalo, New York, that provides personal and commercial banking services, including checking and savings accounts, loans, mortgages and investment services. With more than 1,000 branches and 2,200 ATMs across the Mid-Atlantic and Northeastern regions of the U.S., M&T Bank is one of the largest banks in the nation.

M&T Bank has branches in these states:

  • Connecticut
  • Delaware
  • Florida
  • Maine
  • Maryland
  • Massachusetts
  • New Hampshire
  • New Jersey
  • New York
  • Pennsylvania
  • Rhode Island
  • Vermont
  • Virginia
  • Washington, D.C.
  • West Virginia

How does M&T Bank work?

If you live in M&T Bank's service area, you may enjoy convenient access to branches and ATMs. But if you frequently travel outside of the region, you may have limited banking options.

M&T Bank has online and mobile banking services, but its digital offerings may not be as advanced or robust as some larger national banks. Its mobile banking app has a 2.5-star rating in the Google Play Store and a 4.9-star rating in the Apple App store.

You can open most M&T Bank accounts online. Customer service is available daily by phone, and you can visit a branch if you need in-person support.

M&T Bank products and services

With M&T Bank, you’ll get these financial products:

Checking accounts
M&T Bank has several checking account options, including EZChoice Checking, MyChoice Plus and MyChoice Premium.
  • EZChoice has no monthly maintenance fees but lacks some features.
  • MyChoice Plus is an interest-bearing account with additional benefits like discounts on personal loan rates.
  • MyChoice Premium is also interest-bearing and offers the most features, including no incoming wires transfer fees, discounts on safety deposit boxes, discounts on loans and other waived fees.
  • MyWay Banking is a checkless account that’s ideal for those who want to avoid overdraft fees altogether.
Savings accounts
M&T Bank has various savings accounts, including MyChoice Money Market, Relationship Savings and Starter Savings. However, all have low interest rates and monthly fees.
  • MyChoice Money Market comes with a checkbook and tiered interest rates, so the more you save, the more you earn.
  • Relationship Savings has no monthly fee with a linked M&T checking account.
  • M&T Starter Savings is designed for kids and teens under age 18 and has no monthly fee or minimum balance requirement.
Certificates of deposit
While most M&T savings products have low interest rates, its promotional CDs are a great way to lock in a competitive rate. Promotional CDs come with 12- and 18-month terms and earn 3.00% APY at publishing. Unlock a higher 4.00% APY with a qualifying M&T checking account. These accounts require a $1,000 minimum deposit, and most must be opened at a branch location.
Loans
M&T Bank has a loan for almost any need, from mortgages and home equity lines of credit to student loans and auto loans. Its site also features mortgage calculators and resources for repayment assistance.
Credit cards
With M&T, you’ll find several credit cards, all with no annual fee.
  • M&T Visa Signature Credit Card earns unlimited 1.5% cash back on every purchase.
  • M&T Visa Credit Card with Rewards earns points on all purchases, with no earning cap.
  • M&T Visa Credit Card offers a lower interest rate than the other cards.
  • M&T Secured Credit Card is designed for those trying to rebuild or establish their credit.
Business banking
M&T Bank’s business products include checking accounts, loans, credit cards and cash management solutions.

Its business checking accounts range from basic to premium, while its loans include term loans, lines of credit and U.S. Small Business Administration (SBA) loans. M&T's cash management solutions provide tools for managing cash flow, payroll and merchant services, among others.

M&T Bank fees

M&T Bank’s EZChoice checking account is free, but other checking accounts have monthly fees ranging from $4.95 to $24.95.

Aside from its student checking account, savings account fees range from $7.50 to $15.

You can waive any monthly fee by meeting certain account activities or by maintaining a minimum balance. You can avoid overdrafts by opening a MyWay Banking account.

M&T Bank also has these common bank fees:

  • $15 for overdrafts of $5 or more
  • $8 for overdraft protection transfers from another checking account
  • $3 for non-network ATMs in the U.S.
  • $5 or 3% for international ATMs, whichever is greater
  • $0.50 or 3% for foreign transaction fees, whichever is greater
  • $50 if you close your account within 180 days of opening
  • $16 for incoming wires
  • $32 for outgoing domestic wires
  • $75 for outgoing international wires

M&T Bank FAQ

Does M&T Bank use Zelle or another payment service?

Yes, M&T Bank uses Zelle as a payment service so customers can send and receive money easily. You can initiate a Zelle transfer in the M&T Bank mobile app.

Can I open an account at M&T Bank if I have bad credit?

It depends on the type of account you’re opening, but it’s likely that you can bank with M&T even if you have bad credit. Its MyWay Banking account is for customers with a poor banking history, and its secured credit card is for those trying to rebuild credit.

Where is M&T Bank available?

M&T is available to residents in these states: Connecticut, Delaware, Florida, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, D.C. and West Virginia.

What are M&T Bank's hours of operation?

M&T Bank branch hours vary by location, but many branches are open weekdays during regular business hours. You can find specific hours for your local branch on M&T Bank's website.

Is M&T Bank legit?

M&T Bank is a legitimate financial services company that provides a breadth of personal and business banking solutions, including checking and savings accounts, loans, credit cards and cash management services.

Overall, it can be a solid choice if you live in M&T’s service area and value branch access and personalized customer service. However, if lower banking fees and higher yields are what you’re after, you might find better options with an online institution.

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M&T Bank Reviews

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    Page 1 Reviews 0 - 10

    Reviewed Jan. 16, 2025

    I got a auto loan through the dealership, but the bank do not allow me to do payments to the principal, I do not understand why, I had auto loan before and they allow to do this. I think you should have options. At the end, it is my money. No chat support, there is no bank in my state to go in person.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 13, 2024

    Our home loan was sold to M&T bank in July, the auto pay required that we speak to an agent, it wasn't Enrolled. Payments due on the 1st were not auto paid. There was no digital notice from the bank, just a credit downgrade from our Credit Union. In fact, mortgages don't have the ability to add alerts. I don't have any emails from them since Sept 2 when I reset my password and setup auto pay with them.

    There is now a $109 late fee, 2 missed payments and credit report went down 139 points (821 -> 682). They have no recourse for the reporting or appeal process per MBT policy. I have contacted 2 other banks locally that don't resell loans. They also told me that the bank can reverse the credit reports, so work with them first. I tried on a phone call this morning, but no options for service recovery with MBT. I will pay off this mortgage by the 12/24 to get away from such a bank if I have to.

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      Sales & MarketingPrice

      Reviewed Oct. 15, 2024

      RUN. RUN! If you get behind, they won't take your money! They will pressure you into taking a higher interest mortgage at 40 years to 'lower' your payment. They told me to skip two payments when I hit a hardship over one missed payment (I had never missed a payment in three years), and they said after the second payment was behind, they would wrap it interest-free to the end of the mortgage to have me current. THEY LIED! I'm being held hostage and threatened with foreclosure all because I listened to them. It's a scam! Run!

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      Customer ServiceStaff

      Reviewed Oct. 8, 2024

      Updated on 10/13/2024: It’s been a week now and my account is still on hold because of a grumpy customer service rep at the bank that is constantly threatening to close my account. I haven’t been able to pay bills or use my own money. This is totally absurd.

      Original review: A female banker at M&T Bank is always so rude to me. I know the manager. She is the best. She ended up calling me back and apologized for her rudeness. 2 weeks later my account is being closed by I’m told by back office. I was advised to contact the dept of banking, but who do I contact to oversee the back office and the branch. In Rochester, NH.

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      Staff

      Reviewed Oct. 8, 2024

      I live and work on the east end of Long Island I have dealt with this bank that has changed names over the years for at least 40 years. Now is M&T Bank by far the worst ever. Recently all the women that worked at the bank have been transferred somewhere else and there is only males working now in my bank East Hampton New York. I'm a guy and it's not about whether a male or female is working. I am just making comment that the entire staff is gone and new people are there now. None of the men know me so I have to show my ID each and every time. None of them seem to really know how to work the machines or deal with customers what used to take 30 seconds to get my withdraw or deposit trans taken now takes like 10 minutes at least. They seem totally untrained and don't have a clue what they're doing the machines all seem to be broken or they just don't know how to use them. Absolute worst bank I've ever dealt with. Thinking about for the first time in 40 years changing locations and finding a real bank.

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      Customer ServiceStaff

      Reviewed Oct. 8, 2024

      9/26 I opened my account, and nothing looks wrong. There was no hint I needed further action or documents. 9/29 I received a DocuSign email, filled it and scanned my ID online. 10/2 I still cannot fund the account, all my deposits have been reversed. M&T csr says "it's still under review that's why it's frozen. You can wait until Thursday to call back." 10/4 My two savings accounts that I used to fund the M&T account both got reversed and frozen (that I have to call each to resolve it).

      I called M&T again asking if I could close the account and delete everything I had with them. Their rep told me I cannot do anything unless I go to a branch. The closest branch is 30min away and only open 9 to 4. 10/7 Called 3rd time. After 3 phone holds and transfers to 'another department', they told me the account ban has been lifted on 10/5 but I have to "call another fraud department to lift the online client ban". Here we go again on the 4th call. M&T is the biggest joke I ever knew.

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      Customer ServiceCoverageStaff

      Reviewed Aug. 19, 2024

      Don’t even consider M&T bank. You absolutely CANNOT trust them with your money! I attempted to send a Zelle payment (an app that M&T gave me with my account. It’s connected right to my account so it wasn’t anything I had to download. They blocked the payment then put a fraud hold on my account. This was 4 days ago now. I called the day they placed the hold and was 1st told that I had “a legal hold”. I am a paralegal and the true meaning of a legal hold would be a freeze of the account by a creditor you owe money to. I knew that wasn’t possible as they would have to have a judgment and I don’t even have any accounts in collections. They refused to tell me who the hold was from or give me any further info. I had just received my tax refund of 6k 2 days prior to this so I had a literal panic attack. I was blocked from my online banking and branches were closed.

      I called again after I noticed an email from the fraud department regarding my Zelle. A fraud hold made much more sense to me. The 2nd agent I spoke with confirmed it was in fact a fraud hold not a legal hold. I confirmed the transaction was me. I was told they can’t remove the block as they have to come their “investigation”. I’ve been told the same absurd story for the past 4 days. What investigation?!! They denied my Zelle, I called and verified there is no fraud, any other bank end of story. Not M&T! 4 days, no access to my funds, I advised my daughter needs her asthma medication and I need the hold off and they refused. My car insurance has been canceled as I couldn’t pay it due to this, they have not reached out to me one time and they let this go into and all through the weekend so I couldn’t go to a branch. To say I’m irate at this point would be severely understated.

      I am finally going today to speak to the branch manager and I will absolutely not leave without every cent of my money and my account closed. This to me is harassment. It has caused extreme anxiety, stress and financial hardship. All for using an app they gave me. Verifying it was me should have been all they needed to release the hold. I’ve received no answers or details from anyone. Worst bank in existence!

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      Reviewed Aug. 16, 2024

      This bank is one of the worst banks to go to. The online banking kicks me out 24/7 and customer service does no help once so ever. I would not recommend this bank to anyone. Not even my worst enemies.

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      Reviewed Aug. 16, 2024

      M&T is the worst banking experience I have ever had. I opened my account by depositing a US Treasury check. The bank put a hold on the account so they can investigate my deposit. A month later, the account is on hold. Customer Service 800 number suggested that I close the account at the branch. Branch manager says he can’t close the account because the funds are still on hold.

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      Customer Service

      Reviewed Aug. 10, 2024

      This bank freaking sucks. I try to purchase things and they keep making my card decline because they count it as fraud. How the freak is it a fraud if I have not call my self it was? Like I can’t purchase anything. They canceled my Amazon order and most of all online orders, like why? They acting like they are the owner of my card.

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      M&T Bank Company Information

      Company Name:
      M&T Bank
      Address:
      345 Main St.
      City:
      Buffalo
      State/Province:
      NY
      Postal Code:
      14203
      Country:
      United States
      Website:
      www.mtb.com