JG Wentworth Debt Relief Reviews

JG Wentworth kept me on a program and referred me to someone that could keep me on the program with paying off my credit card debt. They weren't pushy with what they were doing. I asked for what I wanted and they gave me that. The program worked well, and the customer support is good. I had to find a lot of different documents on the website, but they made it easy, and when I didn't understand, they walked me through it. The reps answered all my questions, and if I called, there was someone always that was available. I never felt misunderstood. I had a good experience and I appreciated their honesty.

The guy who was helping me initially was really receptive and he really had to take his time and explained everything to me. He broke it down to the simplest way I can understand. The program is working. But there is still one of the loans on my credit report saying delinquent, which I was really expecting to have been paid off and taken care of. Also, they transferred me to another credit organization and I am paying off my loans. At some point, I was a little jittery because I wasn't getting enough information as to how the loan strategy was gonna work out.

I really like the program I signed up for at JG Wentworth. They reach out on your behalf to the companies and negotiate the payments. Sometimes you have to be on the phone, but not usually, and it's a fairly easy process. There is a lot of paperwork that comes with it, digitally, and you don't have to go anywhere as far as going to a brick and mortar location. It really fit my situation. You just apply online, then they get in touch with you, and I didn't need anything difficult or anything that I didn't already have access to as far as my account information. Their website is also easy to use and they tell you where you can log in at. And if you have any questions, they tell you to call the 1800 number, which has always been very helpful. And if you can't get anybody, then they'll call you back or send you an email asking when they can get in touch with you so you don't have to constantly play phone tag.

I was scared to take the program at first. When I first talked to the agent, I wasn't behind on any bills but I was only making minimum payments. Other things happened during that time period where I knew I wasn't going to be able to keep up with the payments alone. I was no longer working and having the income that I previously had. That was gonna make me fall behind so I went ahead and tried JG Wentworth. It worked out for my benefit once I saw what the agent was saying initially.

JG Wentworth laid everything out - how they were gonna do stuff. Every time they would contact one of the debtors that I had, they always kept me informed, which was the biggest thing. Whether it was through email or text, I always knew the whole process. Also, if I had any questions, they were always there to answer me.

I have been a part of the program for about 15 months, and my credit score took a big hit as expected. One account was settled quickly, but now I have two lawsuits and one of those I had to settle and pay more than I originally owed! Now I’m being asked to increase my monthly payment in order to settle the other suit and again pay more than I owed because of the fees. I feel like I was sold lies, since I was told based on their vast experience they would be able to save me a large amount of what I owed and they would make it easy. Now I’m paying more, with a horrible credit score.

When I first started working with your company, I was so relieved to finally be able to get everything down to one bill. I’ve been struggling to pay off debts since 2020, and really needed help. I was hopeful to get this process started, but now all I have is worse credit than when I started, companies and banks calling me every day because of missed payments, and no word on how this is even progressing. Now I get another loan company calling me every day because you all sold them my information. I just wanted to resolve my debt and pay it off, but unfortunately I feel like I got scammed.

I was told the email address was only for sending documents and I would need to call the number. I don’t have time to be on the phone and would like an email address for any inquiries and concerns. I have no updates on what is going on with my account and if it was settled with the creditors. I feel like nothing else has been done.

I didn't think going through this program I was going to have any legal action but it happened and they have been so helpful going through this process. They are very fast getting me paperwork to fill out and answering any questions and prompt getting back to me. They have made this whole process extremely easy and convenient to work. They are always easy to move a payment if needed.

The settlement objective is nice, quality service has not been there. I have not had any conversations with any associates after my initial sign up. I have only received emails and when told that I would like updates on the account with an associate, I was directed to use the website for any information which was of no help at all. I still have an account that has not been negotiated or settled, and it has been 8 months since the beginning of sign up. Very dissatisfied with the quality.