JG Wentworth Debt Relief Reviews

So far, the service has been satisfactory. Whenever I've called them, they've been helpful, advising me to simply direct any creditor inquiries to them. However, they left out the details on what exactly to say when that happens. Even though the staff reassured me not to worry and have been supportive, I’m cautious about the drop in my credit rating. They did inform me that it would initially dip, but assured me it would recover once payments commence.

If a friend or family member were to ask, I'd mention the supportive experience. It's important to remember not to panic about the credit score drop. They've been pretty good, especially the customer support team. In terms of service experience and pricing, they’ve met my expectations, rating high on my scale. I feel at ease knowing that my review could help others navigate through similar decisions.

Once I spoke with Kevin, their representative, who was patient and thorough, I was convinced I made the right choice. They've been diligent in helping me out of a tight spot and saving me a considerable amount in interest, which can sometimes be as high as 30% from credit card companies like Capital One and Credit Fresh. To be honest, those interest rates feel almost criminal, and I'm grateful for the assistance from JG Wentworth. They have not only helped reduce my debt but also recalibrated my repayment structure, making it more feasible. Even at times when I felt like the debt wasn’t decreasing despite making significant payments, JG Wentworth provided a viable solution and relief. Although I'm still in the process of working with them and receiving their help, I can already see the benefit and progress. I would easily recommend them.

The program I enrolled in is set to run for 36 months. While I haven’t yet set up my initial payment, due to delays on my end, the process was straightforward. My previous experiences with scams made me a bit cautious, but the enrollment itself was smooth. The customer service was excellent, and I felt well-supported throughout the initial interactions. Regarding payments, they offer the option to set up auto-pay, which I plan to arrange. Overall, I would highly recommend JG Wentworth based on my experience, rating them 5 out of 5, even though their service might be considered somewhat expensive. I also found their service worth the price due to the peace of mind they provided during such a difficult time.

Once I got my online account set up, I was able to go in there and see which accounts they took and didn't take, but I was still a little confused, so I ended up missing my first payment because I forgot and my account was all screwed up with NSFs and stuff from people trying to get their automated payments. The rep did tell me to take them off of automated, but then I had some loans that I could not take off automated. I had to get nasty with the loan people for them to take it off of automated. I took a huge hit the first month with NSFs. But I spoke with a young lady because she wanted to know when I would make that other payment and I told her to just double up on the payment for this past Friday and that happened. Then, she took the time to go through with me the accounts that were not included in the debt consolidation and why and whatnot. Now I need to pay those folks and get them taken care of. Also, I realized that my credit took a huge hit.

My biggest learning experience was don't try to handle something like this on your own. If you have the amount of debt that I did, it is a good opportunity or good advice to choose someone or an organization that is groomed or built to handle these situations. JG Wentworth, as far as I'm concerned, is a pretty much a household name. It's been around, based on the reviews that I've seen and read. This is what they do. If this is what they do, then they are really good at handling these types of situations.

They are really good at communicating through the methods that I choose to communicate. I chose email as a method of communication. Plus, they have a customer portal that I log into. I can see my progress as it's going through. Signatures are also easy because it's all done on a secured electronic method. This has been such a seamless process so far.

I'm still currently working with JG Wentworth, as the process isn't complete yet. While they don't follow up with me frequently, I did email them recently but haven't heard back. I don't use their website extensively, but when I do, I find it quite user-friendly. Overall, the experience has been positive.

I initially just wanted a loan to consolidate all my debt when I was contacted by this program. My credit score was good but with interest on some of my accounts, I knew I would never be able to pay them off. I was told to stop paying my creditors, pay into their account, and was given an amounts that they could settle them down to. Some I knew were too good to be true but I decided to proceed anyway. It has been about 3 to 4 months, and I am so done with the program. My credit score has tanked almost 80 points according to some sites.

I was expecting to have a person that I can talk to directly about negotiations or other questions I may have but the only contact is the call center where you get a different person every time whose knowledge is limited outside of the scripts they are given to read off. Imagine having to go through a "negotiation strategy call” with someone who is getting secondhand information. Tell them your concerns, they can only repeat what they are told or make notes in your account for a “negotiator’ to answer via them. Hours for this call center is limited to basically 9 to 5 so catch them while you can. You would think for a program like this they would want people to feel at ease or at least have a call center with longer hours.

In the end I wish I could have just gone with a loan to consolidate all my debt like I originally planned. My credit score has tanked so badly. I am scared of coming into an issue where I must finance something and I won't get approved or must pay a high payment with high interest. I never had that problem before this program. I removed two accounts off the program and the one settlement I did receive and ended up accepting due to the threat of legal action by a third party. That was only about 1500 off my original balance. I could have negotiated that myself without the fee and the hit to my credit score. I am waiting on them to settle my second account so I can be done with them I just want to be done with this. This was a big mistake. I would not recommend it, especially if you have a good credit score among other things.