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Jersey Mortgage Co.
Overall Satisfaction Rating
4.65/5
  • 5 stars
    82
  • 4 stars
    22
  • 3 stars
    6
  • 2 stars
    1
  • 1 stars
    1
Based on 112 ratings submitted in the last year
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    Jersey Mortgage Co.

    ConsumerAffairs Unaccredited Brand

    With roots dating back to 1938, Jersey Mortgage Company has worked with thousands of families to help them achieve their refinancing, second home, and first time homebuyer dreams. We proudly offer competitive and flexible home loan options and provide each individual with personalized service. 

    Because Jersey Mortgage is a direct lender, we are able to offer programs such as direct in-house underwriting, FHA, USDA, VA, First Time Home Buyers, and other home loan programs that other companies aren’t able to provide. With a majority of our staff having worked with our company for ten or more years we are able to ensure that we will provide you with the best service possible.

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      465 Jersey Mortgage Co. Consumer Reviews

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      Page 1 Reviews 1 - 30
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: April 1, 2019

      I’ve done business before with Marcus of Jersey Mortgage. He helped me get my first property. This time, I got a VA loan, and the application process was a breeze. This whole process took four months, but there were other factors that had to do with that. Although overall, Jersey Mortgage did well, there were times where I felt like I would have to send the same document to various people that I had already sent to people working in the company.

      My interaction with Marcus was good for the most part. He got the loan despite my unique situation. I already had a three-family investment, and he was able to help me get another three-family in the same town. According to Marcus, it wasn’t hard to obtain the second contract because of my good record. The rate of the mortgage could be a little lower though, but this is New Jersey.

      The underwriter told me that I could call her and tell her about anything, but the one time that I called her about the paperwork that she asked for, she almost canceled my loan because I was being upfront with her about my situation. That was kinda like being two-faced. They wanted me to produce a lease for the apartment that I was living in then, and I expressed to them that it was unrealistic because, at that point, I didn’t know whether I was going to get a closing date or not. I told Denise, another rep, about my situation and she made it like she was understanding. She told me that she was gonna tell her underwriter, but I later found out that she was about to cancel my mortgage because of that.

      Marcus told me what happened, that we almost lost the loan. He said I needed to find a tenant for my apartment, so we can keep the lease. I didn’t think that that was Marcus’ fault, but that situation was kinda messed up. The underwriter was telling me to confide in her, and then I confided in her. But then she did not even let me know that she was about to cancel my whole mortgage because of that. I didn’t like that.

      Don’t tell somebody that, “You can call me anytime and let me know what’s going on,” when all the while you’re playing two sides of this. I would rather she told me, "This could potentially affect your mortgage. I would recommend XYZ.” Don’t tell me, “Okay, you’re good,” and then the next thing I know, my mortgage guy, Marcus, is telling me, “This is what happened because you had this phone call with her. And this is what almost happened, but we were able to talk them down.” I would rather she be honest with me and say, “If you are not able to do that, this might happen.” But she was telling me, “You’re okay, and we’re gonna work it out.” She could’ve told me that I just needed to find somebody and then I would have figured it out. I did figure it out and I did find somebody. Jersey Mortgage got me the loan, but everybody can learn from the little personal stuff, moving forward. Still, I would recommend Jersey Mortgage.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 16, 2019

      I was looking for a place that would house my mother and myself. I did a web search and found that Jersey Mortgage has a good reputation. They gave a lot of mortgages and they were interested in doing 203k which not everybody does. I got the original mortgage about three years ago but I had been going through this process with Jersey Mortgage for almost four years.

      There was a lot of paperwork during the application process but once I got used to reading them, it was easy to understand. The way that the numbers are presented was a little confusing initially but once I started reading it a little bit, I got more used to the language they were described in. Also, the reps were very helpful in explaining what was going on if I had a question.

      Then the initial mortgage process was pretty fast. We were trying to get the initial closing date that was given by the seller and we had to extend it a couple of times and rework the figures. Sometimes, we had to resubmit the paperwork at a different mortgage. We also tried both the 203k and the conventional loan. Once we decided on something, it took four to five weeks.

      The lending process also went fine but they could be a little bit clearer about what the actual numbers were because there were so many different figures in terms of the down payment and the actual interest rate which changed a couple of times depending on what the mortgage was. But when I asked the question, the explanation was given. The 5.75 interest rate was a little high but I understand why. Part of the reason was my credit history and I had to get it with a 203k because the seller did not want to sell the house if it wasn't 203k. Also, the sellers, the banks and the property owners were a little difficult to deal with and they didn't make an easy process.

      But I felt very comfortable with the people I dealt with at Jersey Mortgage. Even though there was a lull, I stayed in touch with the reps and I told them my progress. Gina, the initial person that helped me, has been there with me since the beginning. When I wasn't quite as active, she would call me and see how things were going. Kristen, the other rep who worked with me a lot, was the same when she got involved a little later. She was always good about calling, checking and looking into things for me. They were good about helping me find somebody who might be helpful in the process in terms of contractors.

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      Jersey Mortgage Co. response

      Thank you, Anthony for the kind review!! We agree the process can be a bit overwhelming at times and we work every day to make it easier so we appreciate the candor on that as well. We're so pleased tbat you were happy with our services and wish you the very best in your new home!

      Pete Kenny
      SVP

      Jersey Mortgage Company

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 31, 2018

      I was purchasing a home and one of my friends is a loan officer at Jersey Mortgage. I decided to give her a call and her team just fired off the checklist of everything that was needed, so I was able to provide the data. I'm more of an online type of person and I loved the online application process. It took me just a few minutes to do. Anything else that needed my signature was the same process, just a quick email to me and whenever I open the document, they would prompt me to exactly what I need to focus on and what I needed to sign. It was easy for me to fill out and I like that.

      The underwriting process took a while because based off of everything I provided, it seemed like they were always coming back with something else I needed to provide. I was dealing with the underwriters until the very end. However, there was always constant communication as to what I needed to provide and the length of process was very quick. It felt like only a month from start to finish and whenever there was something critical, I would get a call, but most of my interactions with Jersey Mortgage were done through email and that's how smooth the process went with them.

      Another thing is that the rep, Tanya, was able to call me anytime on what was required. There was a situation where the attorney I was using recommended getting my properties paid and she called me on a personal basis telling me it's not required for the loan and it would cost me an extra $500 if I go forward with it. I liked that personal touch when I was dealing with her.

      Jersey Mortgage also knew that interest rates were gonna go up and one of the things they were trying to do to speed up the process was to make sure we got something closer to the lower rate. When I looked online as to what other companies were offering, it seemed to be in line with what I got. The process took a little more than a month, which was a lot faster than I expected. It was such a great process and if a friend asked me, I'd tell them that this is who I use and I would highly recommend them.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Sept. 2, 2018

      We purchased a home and the realtor we were using recommended Jersey Mortgage. I looked at other places as well but I was in a time crunch and Jersey Mortgage told me they could get it done within a certain period of time and they were on time. I went with an FHA and the application process with Jersey Mortgage was fairly easy. The process took seven weeks and they did what they said they were gonna do. However, there was a lot of paperwork and documentation from the past two years I had to get for them. They wanted more information as to where the downpayment was coming from.

      But the mortgage person, Cathy, was great and took care of everything for me. She was on top of everything. She didn’t let anything sit and followed up every day. If she needed something from me and I didn’t send it right away, she followed up. She was doing things that all the other banks told me they couldn’t do. They said I wasn't gonna get a loan because of this or that. They didn’t even really try. Cathy said they'd get it done. I just needed to do whatever she tells me to do. She said what she was gonna do and she did it.

      Everything was email-driven and the only drawback was when I called, I didn’t always get Cathy on the phone. She should be more accessible via phone. A lot of times, I would call and I would have to speak to someone else who wasn’t always privy to what was going on in my mortgage. But then, I would email her and she would respond to me 15 minutes later so I knew she was getting my messages, but it was a little difficult to get a hold of her sometimes.

      The rates were a little high, but they were somewhat comparable to the other banks and the fact that the other banks weren’t giving me the mortgage, I had no choice. But I was very happy. Jersey worked hard on my mortgage. Whenever there was a hurdle, they figured out a way around it. They are a great company and honest too. They never told me something just to make me think they could do it. They were truthful with me and that was all I wanted.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 30, 2018

      We had sold our home in Alabama and we were trying to purchase a home in New Jersey. I was referred to Bruce who is a loan officer over at Jersey Mortgage. After my first conversation with him, while I was still in Alabama, he made me feel comfortable about everything. He would basically hold our hand through the whole process, trying to get a mortgage for a home that we did not have yet in Jersey. Through the whole process of looking at homes and going through the whole procedure, he gave me the insight on pros and cons from a third party, not just as the mortgage guy. I could also call him at 4 o’clock in the morning and tell what I'm thinking. When he didn't know the answer, he would straight up tell me about it, and within an hour, he had the answer with different options. Bruce walked me through everything and I felt like he was in the living room every time we were on the phone. It wasn't generic, it was very personalized.

      We went with an FHA, 30-year, fixed loan program. Bruce requested a bunch of paperwork and documents. I would forward them over and they would go through them. They would then tell me they needed more information, like updated pay stubs, and whatever it was, I just scanned it and send it over to them. The process was that easy. On the underwriting side though, they had a woman that was an underwriter and she left in the middle of our process. When the next woman took over, there was a bit of hiccup on what documentation she had and did not already have. But then, Bruce said he already has the documentation and so he sent it over to her. It was re-explaining what was going on to someone else ‘cause there was a change.

      All in all, I had been working with Bruce for almost 10 months. We had gone through multiple processes with homes. We were under contract and we were almost about to close. And then the survey came back and we found out that the property we were buying with the house on it was protected wetlands. We only found that out from the survey. So, that process had to stop. But once we found the house that we purchased, the entire process from that house to the end was only 50 days. And a lot of that was due to the fact that we had had stuff previously on another home. Given my experience, if someone would ask about Jersey Mortgage, I’d tell them they're idiots if they go anywhere else. Their rates were fair and on point too.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: June 1, 2019

      I was a first-time homeowner and I didn’t know anything prior to going into this so, it was a new experience. This would be the best way for me getting my first home. There’s a lot going into purchasing a house but with Jersey Mortgage, there was no major issues at all and everything worked out fine. Sharon and Chris, the people I worked with, were helpful. They did a great job and they were very professional the whole time in the process. Overall, it was pleasant although the application and underwriting process took three months. It’s not that the people in Jersey Mortgage didn’t do their job but as the buyer, you're like that middleman, and you're trying to relay certain messages from that person to that person to this person. There should be a better communication between the Realtor, lawyer and Jersey Mortgage.

      Moving forward, if I were to buy a home again, I would like to be more fluent in terms of having chain emails and to make sure I have more direction as the Jersey Mortgage and their loan officer, the real estate and the lawyer. So that when I'm not there, it would be easier for them to get in touch with each other and vice versa. Even the lawyer from the selling point of view has to maintain constant communication with the seller. Everybody should have that constant communication across the board so that there's no confusion for certain things but overall, they were informative. They told me what I needed to know, so I was able to get documents, and they were timely. Also, my interest rate wasn't too bad, but I understand I got a 203k loan which incurred a slightly higher interest rate than normal.

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      Rated with 3 stars
      Verified Reviewer Verified Buyer
      Original review: May 30, 2019

      The process with Jersey Mortgage was very convoluted. Being a first-time homebuyer, I expected a little more hand-holding and to be walked through it. It was not that they didn’t walk us through it but I felt like I was constantly following up. It was nearly everyday. I was making sure things were getting done and that my questions were getting answered. I felt like I was facilitating it myself and it was a little irritating. They also asked me for documents that I provided more than once, which was a little annoying.

      I didn’t even have to go with them. I didn’t need a mortgage broker. We got really good credit. I could’ve gone through my bank. But my realtor recommended them and I was trying to honor the referral. I chose to go with them so I expected a higher level of service. They could’ve been better with the way that they handled it and responded. For them, maybe it’s an everyday thing but it wasn’t for us. So I was a lot annoyed by the end. They weren’t bad people. It’s just that the process didn’t go the way that I would have preferred. It was a big headache and I wasn’t satisfied at all.

      I also don’t think it was just the company. I don’t know if it was just the nature of things but the process felt very fractured. It didn’t feel very seamless. In terms of the whole signing of the documents, from end to end in getting the final approval, it was probably 45 days, maybe a little more. I also could’ve gotten a slightly lower rate with my bank but it was reasonable and I’m fine with it.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 19, 2019

      Everything was super smooth with Jersey Mortgage and we had a good experience. The lending agent, Gina, was fantastic. She communicated well. If we had an issue, we emailed her and she got right back to us. I thought getting any mortgage was a pain but everything was simple. We were able to do everything online and sign. There were a million things we had to fill out and every time we thought we were done, they had other stuff for us. But I think that’s any lender and I don’t think it was a horrible experience.

      The rate was good but we could’ve done better. I had gone to my bank to get paperwork for the mortgage, and they had a much lower rate for us. But at the end of the day, we felt like we were already done, like we were at the end of the process, and we wouldn’t have wanted to start over for a cheaper rate. We could’ve gotten a better rate, but this was convenient. Gina worked well with our Realtor and made life easy. It was worth whatever we paid.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 15, 2019

      Jersey Mortgage's reps were upfront with all the costs. They were sincere in terms of what the process was and what they can do for me. I went with them and got a regular fixed rate, 30-year loan program. They had a list of all the paperwork that they needed upfront. Once those were provided, if any additional information was necessary, they came back to me with what additional information they might need. The whole process took two months and during that time, there some doubts in terms of the process and if the loan was gonna go through. My rep Garth communicated up front that everything was okay and told me to forward the additional paperwork I needed. I was really impressed with the communication. Jersey did the best they could for me given the circumstances.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 11, 2019

      I was purchasing a new home and Jersey Mortgage Co. was recommended to me. They were able to help somebody who was getting affordable housing, whereas other lenders don’t. I gave the initial numbers that they needed to know to see if I would qualify over the phone but a lot of the application was online. I've been down this road a whole bunch of times but this was my best experience. Randolph, the rep, was wonderful and great. I would give him a big thumbs-up.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 3, 2019

      I was buying a new home and used Jersey Mortgage Co. They did very well on a previous mortgage. The application process was easy. I did it in person, online, and over the phone. The loan officer was good and knew her stuff. She could explain everything clearly. She didn't leave anything behind and clarified everything before we started the loan. A lot of paperwork was pending at the same time though. But the rates and terms that I received were okay and fair. And so far, I'm satisfied with the experience.

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: May 1, 2019

      I wanted to buy a house and Jersey Mortgage was recommended to me by a friend of mine. The process of obtaining my mortgage was a complete disaster. We began the process back in November 2018 and I told the mortgage company, “This is what I make. This is what I can afford. This is what the budget is.” They said that everything looked good and they kept riding it on. However, they kept on giving me and the realtor the runaround. We could never get a commitment letter. We were 90 days from when we were in contract to the last extension, which was absolutely ridiculous, and I paid an extra 4,000 in per diem fees.

      My experience with Jersey Mortgage was the absolute worst. They were highly recommended, but I don’t know if they were in tune with the type of mortgage that I was getting out or they were just incompetent. Even from the first closing date, they were oblivious to everything. The 24 hours before we had the first closing date was when everybody started questioning, “Oh, no. We’re not gonna be able to close.” And then from there on, the expenses began. Jersey Mortgage recommended me to the attorney, but my attorney was oblivious to the closing date. It was almost like no one read any of the contracts and they were not doing everything that I was paying everyone should do.

      Towards the middle and towards the end, the attorney really stepped it up. It got to the point where there was a correction and I said that I would probably lose the deal with the house and that I was gonna wind up suing everybody because it was not my fault. My numbers hadn’t changed from the very beginning and I put everything on the table from the very beginning. Ultimately, we closed, which was a good thing, and now, we are in the process of renovating and looking to move in soon. Nevertheless, I would never recommend this mortgage company to anyone. I am that fed up with them.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 29, 2019

      I was looking into getting a mortgage as a first-time home buyer and I ran into one of Jersey Mortgage's representatives. He was very approachable and confident in what he was doing. The online application process was easy and the rates and terms of the mortgage that I received were fair. It was a VA loan and they had different requirements, so they were not so regular. Jersey Mortgage needed proof of termite inspection and it was a very specific form number that was needed. Jason, the rep, told us what he needed many times, but if someone had mentioned the form number, things would have progressed a little quicker and it would have been helpful.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 25, 2019

      I highly recommend Jersey Mortgage. They are an excellent lending institution and I am very satisfied with them. When I was looking into a mortgage for investment, I saw them and I signed up. Their application process was not too hard and it was pretty much a cut deal. Jersey worked with me to close my loan in a timely fashion and I’m happy with the service because I did not wait around that long. The whole process took a month or so and it was done. My loan officer was Noury and he was good. He kept in touch with me and he did well. He took the time to explain everything and was very informative. Whatever question I had, he answered them and he was really knowledgeable with them. I also felt very comfortable working with him. The rate I got was decent as well. I got 4.7 while I bought the house at 15.5%. Jersey Mortgage gave me the right mortgage which was what I needed at the moment and I am happy with their service.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 22, 2019

      For about a year or more, my daughter and I had been looking to move so we could live together. She knew one of the girls from Jersey Mortgage and we went with them. We got a VA loan and being at my age, everything was a little confusing to me. But it was okay and I was surprised how quick it was to go through with the lawyer at the closing. It was so professionally done. He had it laid out there and he explained it to me that I got a little education there. Being the signatory on the loan, I was there when a signature was needed but my daughter took care of all of other things.

      Also, Jersey’s rep, Gina, was right on point and every time I had a question or I needed something answered, I called her and she called me right back. She was very helpful and I liked her style, her approach to the business, and the way she did it. I was so impressed with her. She even gave me a gift. She took the time to find out what I like and I was surprised when I opened the gift. She called my daughter to ask and I thought that was so caring and heartfelt.

      Other than that, I was satisfied with Jersey Mortgage’s application process. It took a couple of days for the application and underwriting process to be finished but I got a pretty fair mortgage rate. I was comfortable working with Jersey all the way through and it was more of a pleasure than I thought it was gonna be. I thought it was gonna be a pain in the neck, but it was absolutely perfect. Jersey Mortgage has helped me and I’ve already told my neighbor about them. He was talking about moving and wanted to sell his house. I told him Jersey can also put him in touch with people who could sell the house.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: April 20, 2019

      I was buying a new home and was referred by someone I knew who knew about Jersey Mortgage. The application process went good and everything was upfront. Their reps told me everything I needed to know. If I have questions, getting a hold of anybody was easy. But the process took a little bit longer because there was a lot of back and forth with the person that we were dealing with as far as buying the property. Other than that, Alberto, the loan officer, was always there every time I need him and reach out to him. He always gets back to me and gives me the information that I need. He was good and very informative.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: April 12, 2019

      We were buying a new home and we were referred to Jersey Mortgage through the VA. The application process went fine and it took a month to complete. The experience was easy except getting the credit report cleaned up a little bit. Also, the rate I received was a little high. I worked with Garth and I was impressed with his determination and drive to get everything completed. He was precise and always returned his phone calls.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: April 11, 2019

      I went with Jersey's FHA mortgage with a 203K loan. However, they should have warned me that applying was a long process and they needed hundreds of documents. There was too much to do. Maybe they were doing their due diligence, but it went on and on and on. The underwriting process took approximately 20 days. Then, when I applied for a renovation loan, I had to submit the contractor estimate with that. One of the contractors gave me the estimate but he was not willing to work. He told me that he had another big job and he cannot take my contract.

      It looked like Jersey did not know what kind of processes they had and they kept asking me for documents when they should have a list of documents that they needed from me. Their lending process has to be simpler. I have good credit but they were still asking me for my paycheck and many letters. It was nonsense, like playing games. Despite that, the loan officers I worked with were good, very professional and they understood.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 10, 2019

      I was purchasing a condo and Jersey Mortgage Co. was recommended to me by my realtor. Obtaining the mortgage was easy. They did not make it very stressful. The application was quick and the whole process took about a month. They need to make things a little bit more clear though. For example, the things that I needed for the closing date. But that was it and even that was not that bad. I worked with their rep, Scott, and he was very personable. I felt very comfortable. He was always there and he checked in on everything, especially at the end where there was a lot of waiting for things to happen. He was very good on keeping track.

      Jersey Mortgage's term was fair and I was satisfied with how they worked with me to help close the loan. They answered my questions right away and even if they didn’t have an answer, they found the answer by the end of the day. If I had to buy a home again tomorrow, I would go through them. Working with them made my life so much better. I and my son now have a place of our own and nobody can kick us out.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 9, 2019

      My daughter and I availed of Jersey's first-time homebuyer program. We are both co-owners on the mortgage. We picked John as our rep and we absolutely loved him. He was awesome. We liked his personality, customer service, and communication skills. The application process was complicated but John made it doable. The application and underwriting process took a month and a half.

      Kim helped with the process as well. John and Kim both communicated very well either via email, telephone or texting. The response time was great. If I would call them, they would normally pick up the phone. And if I would leave a message, there was a callback very soon. There was no lag time. Everything was great. The mortgage rates and terms we received were what was expected.

      We love Jersey Mortgage. During the process, I had to give my daughter power of attorney because I was in a different state at the time. John flew out to California to present the papers to me. Also, my daughter and I felt that we became friends with the folks ay Jersey. My daughter is only 25 and this is her first homebuyer program. One of the biggest things she appreciated was how Jersey explained everything to her because she didn't really know much about it. They didn't treat her like a dumb kid so that was good.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 8, 2019

      I was a first-time homebuyer and when I was looking into acquiring a mortgage, Jersey Mortgage had low-interest rates versus other mortgage providers. My wife and I had good interaction with our loan officer, Richard, and I was impressed with the way he guided us along through the process. He also told us what we needed and how we can go about to get it. We bought the house in New Jersey but I was in Georgia working for 10 weeks there so it was my wife and Richard who went back and forth. Their process was tedious but good and it took us approximately two months for the application and underwriting process. Jersey was very good in helping me close the loan. We had a very good experience and the follow-up was excellent. I got a chance and spoke to Richard a couple of times and he explained a lot of things to me, how we can move forward and what to expect.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 3, 2019

      I wanted to get a second house and I decided to apply for a mortgage. I was looking for somebody that would make me feel confident and my friend, Kathy, works at Jersey Mortgage Co. I applied for a conventional loan and the whole application and underwriting process took a good month. Most of the process is always complicated but we made it. The underwriting process needs to be less complicated though. They already have all the documentation but sometimes they make it too difficult to the point that I just wanna give up. But other than that, the loan officer kept good communication with us which is the most important thing.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: March 31, 2019

      Steve, the Jersey loan officer, was really nice and I felt comfortable with him. He made obtaining my mortgage a nice experience. Jersey also gave me a better rate than the competitor, so I went with them. Everything was clear. Steve answered any questions I had right away or texted me right away. He was cool throughout the whole process. It was my first time buying and I thought the rates were at 4%, but Jersey gave me a fair rate. The competitor wanted to give me around 5.585, but Jersey came down to 5.2. We closed in 26 days.

      Jersey Mortgage Co. response

      Thank you Christian for the nice review - we will be sure to share it with Steve and his team at JMC

      Congratulations on the closing of your home loan

      Pete Kenny
      SVP

      Jersey Mortgage Company

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: March 29, 2019

      Getting a mortgage through Jersey Mortgage was one of the most difficult processes that I have ever been part of in my life. But Marcus, the guy who recommended Jersey Mortgage to me and assisted me, and his entire team were wonderful. I couldn't have asked for better people.

      Jersey Mortgage Co. response

      Thank you, Jameil - We agree the process can sometimes be somewhat of a burden but we are working hard every day to make it easier - we appreciate the note

      COngratulations of the closing of your home loan

      Pete Kenny
      SVP

      Jersey Mortgage Company

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: March 28, 2019

      A real estate agent referred me to Cathy who is a part of the Jersey Mortgage team. The application process went smoothly. Cathy did an excellent job, and she explained it all very professionally, and it was really easy for me to understand it. The application and underwriting took more time than it was supposed to. It took more than 45 days, but Cathy did a great job. She rocks and I'm happy with what I have right now. I'm very happy with the process as well. I recommend Jersey Mortgage.

      Jersey Mortgage Co. response

      Thank you Gerson for the great review!! We will be sure to share it with Cathy and her team!

      Congrats on the closing of your home loan

      Pete Kenny
      SVP

      Jersey Mortgage Company

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: March 27, 2019

      I checked out some lenders, and I didn’t like their prices. Jersey Mortgage was better. The process of obtaining the mortgage was filling out papers and giving them my information and speaking with somebody. The process wasn’t very long because it took a minute finding the place, and once I did, it took a day or so. The crew is awesome. They were so cooperative with me. They walked me through a lot of these formalities and steps as me being a first-time home buyer. And there were some rough roads I came across and they helped me smooth it out 'cause I did not know. So, I was very pleased with them. It's a lot that they taught me, and anytime I needed to talk to them, they were available. The door was always open, and I loved it. If I hear of anyone looking for a mortgage, I would definitely refer them to Jersey Mortgage. They were outstanding.

      Jersey Mortgage Co. response

      This is such a nice review, Audrey and we really appreciate it!!

      We'll be sure to share your kind words with Dave Silverman and his team

      Congratulations of the closing of your home loan

      Pete Kenny
      SVP

      Jersey Mortgage Company

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: March 18, 2019

      I signed a lot of documents to obtain a mortgage through Jersey Mortgage. I had to give pay stubs from both of my jobs and provided other documents. It was a lot of paperwork. If we could cut back on paperwork, that would be beautiful. But other than that, I know everything comes at certain intervals and if everybody, meaning the mortgage company and whatever bank, could get on the same page, that would be great. Their reps did their job and everything took a month and a half. I also felt good about the rate. I got a good percentage of the mortgage.

      Jersey Mortgage Co. response

      Thank you Gerald for the review - We agree that sometimes the mortgage process can be overwhelming and we work hard every day to make it easier - your feedback goes a long way in helping us in trying to identify a smoother way. Congratulations on the closing of your new home

      Pete Kenny
      SVP

      Jersey Mortgage Company

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: March 17, 2019

      Scott, from Jersey Mortgage, was my guy from when I originally bought the house in 2012. He was referred to me by my real estate agent at the time. This time, I went with Jersey Mortgage for a refinance and worked with Scott again. The process I had to go through was smooth. I wanted to get out of the FHA loan I was in, get rid of the mortgage insurance and also bring it from a 30-year to a 15-year loan. I wanted to make it a quicker loan and it all made sense. The application and underwriting process was quick, which was only two weeks. Being with Jersey Mortgage previously helped. Everything went well and I was happy.

      Jersey Mortgage Co. response

      That's so great to hear, Andrew and thank you for the loyalty to JMC as well. We'll be sure to share your note with Scott and his team - so glad it worked out smoothly for you

      Pete Kenny
      SVP

      Jersey Mortgage Company

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      Rated with 3 stars
      Verified Reviewer Verified Buyer
      Original review: March 16, 2019

      Jersey Mortgage was assigned by a lender and then he set up the paperwork process for me. And I was able to receive an acceptance letter based on my income and all that good stuff. The application process was pretty much straightforward, the whole process through. Brian always answered any questions I ever had regarding the loan process or things that I wouldn't normally know off the top of my head. And if I needed to ask him a question, he was always there to answer them for me.

      The process was kinda lengthy though. There was a lot of miscommunication between the Realtor that I had at the time and the office. A lot of the paperwork went to the representatives' spam box in their emails. I'm not a big fan of the e-doc sign documents because you had to provide a certification along with the document itself. There was a lot of back and forth because of that and I was not happy with that. But it was not the mortgage company's fault.

      There should be more communication. There was a lack of communication on the underwriter's part. I was more or less the middleman who had to reach out to the mortgage company and make sure they had all the paperwork together because nobody was contacting me for a length of time and my lender had a hard time reaching the underwriters. And with the government shutdown, it kinda threw things through a loop. But they were very cooperative.

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      Jersey Mortgage Co. response

      Thank you, Katrina for taking the time to write a nice review - we agree with you that there are a lot of moving parts to the mortgage process and it can sometimes be frustrating - we working hard every day to make it easier so your note is helpful and we appreciate it.

      Congratulations on the closing of your home loan

      Pete Kenny
      SVP

      Jersey Mortgage Company

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: March 15, 2019

      The first time I was with Jersey Mortgage, I had a bad experience. The rep gave me an interest rate of 4.875. But he asked me if I wanted a monthly interest rate in three months before. I told him to go with the closing. He said that we were close to closing and we will lock it in straight. Then the day that we said lock, he gave me a 5.65. I looked up everywhere how much the interest rate was and it was still 4.875. He refused to change the interest rate. I was gonna take him to court but Jersey Mortgage got involved with my company with a lawyer. Jersey then offered me a settlement and a free refinance and that's why we refinanced.

      But the second time I got a mortgage from them was great. The rep took care of me and went for it really nice. After we decided to refinance, they gave me the refinancing and did it within a day. The application was easy. That and the underwriting process only took 10 days. They asked me for some information which I gave. That time was satisfactory to them and we closed right away. It has been a pleasant experience and I'm very satisfied.

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      Jersey Mortgage Company expert review by Michele Lerner

      This mortgage loan company services New Jersey, New York, Pennsylvania, Florida and Connecticut. The company provides a variety of mortgage products, including VA and FHA loans as well as customized loans to meet most borrowers needs.

      • In-house processing: This company processes its loans in one of its three New Jersey offices instead of outsourcing the work. This gives them greater control over their rates and fees charged than online brokers.

      • Informational resources: The company's website features guides and calculators for homebuyers and people who are refinancing. These help consumers learn how much they can afford or find out how much they can save by buying instead of renting.

      • Simple to start: Consumers fill out a short form online to have a loan officer contact them or set up a meeting at one of several branch locations.

      • LendRIGHT Seal of Excellence: They have earned the LendRIGHT™ seal of excellence, a designation that shows they value relationships, information, guidance, honesty and trust. Only lenders who meet specific criteria can use the LendRIGHT seal.

      • Assistance for first-time homebuyers: The company helps people get assistance from the state of New Jersey through the First Time Home Buyer Program.

      • Best for: people who need loan customization, those who want in-person attention and first-time homebuyers.

      Profile picture of Michele Lerner
      Michele Lerner Mortgage & Real Estate Contributing Editor

      Michele Lerner, author of “HOMEBUYING: Tough Times, First Time, Any Time”, has been writing about personal finance and real estate for more than two decades. Michele writes for regional, national and international publications in print and online for a variety of audiences including consumers, real estate investors, business owners and real estate professionals.

      Jersey Mortgage Co. Company Information

      Company Name:
      Jersey Mortgage Company
      Company Type:
      Public
      Year Founded:
      1988
      Address:
      511 South Avenue East
      City:
      Cranford
      State/Province:
      NJ
      Postal Code:
      07016
      Country:
      United States
      Phone:
      8003426597
      Website:
      www.jerseymortgage.com
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