Voya Financial Reviews

Worst experience I have ever had with a financial institution. I attempted to roll a 401k into my IRA with Voya. I called multiple times and finally got through to the correct department that told me that I could not roll it without the permission of my financial adviser. I advised Voya 2 years ago that I was no longer with that advisor. They told me I would need to sign up with one of their advisors move money over. After receiving such horrible service, I decided to move all of my funds out of Voya completely and move to a new financial institution. I have filled out the withdrawal forms multiple times since they keep saying something is always wrong with them. Their customer service even reviewed them before I faxed them. WORST EXPERIENCE EVER.

My work uses Voya for flex and health savings accounts, and I have to say it is the worst company to deal with. FSA debit card is almost useless. I am always having to call them. They need receipts for everything and still decline when you send them in. It's better to not have a health savings account than to deal with Voya. Not worth the headache.

Not happy! There is no way to make an electronic or phone payment if needed. Mail in check is the only option, and they asked me to write my SS number on the check or my payment will not be processed…. Yeah NO! Many updates/correspondence cannot be posted in the portal. Get with it Voya!

Voya does the public school employers 457's and 401k's for Michigan. I recently tried to take a loan out against my 457 as my plan allows, It's been over a month of phone calls, troubleshooting and filling out forms on the app. They make it hard to find, it has dead links, and then it still doesn't work. After 45 minutes on the phone doing it exactly the way the lady told me to she saw it go through on her side. Another week goes by and nothing, I called back, it got rejected but no one can find why, so we started over. They are intentionally trying to make it hard for people to get their money with red tape. I will be rolling over my contributions and my match to fidelity every year from now on. Very bad business practice.

Voya sent me a letter claiming that I had not cashed a check they sent me and to call them if I needed a replacement. I never got the check so I called for a replacement. Upon answering they requested my SSN which they didn't recognize. I have an online account that has no information about the check. Customer service has zero idea how to help and just kept shuffling to me other numbers that also didn't recognize me social. Wouldn't trust these guys to change a lightbulb much less a retirement plan.

Nobody should be putting their 401K to this place. They send my 401k 2 years late. I left my job. I had to get a code to get access to my 401k and they mail me the code to my correct address. But when it came to my check it was supposed to be here in 2 days, but it was a holiday so it was supposed to come in that Monday after the holiday, but they sent it to my old address. How do they send me a code to my new address, but send my check to my old address which is supposed to take 2 days to get to me. It cost me $50 for that 2 day. They told me I had to wait another additional five to 10 days to get my check to the correct address. These people are crazy. I don't even know how they have a retirement company. They need to really organize this company. They should email the customers exactly what they did with them that day, and who exactly you talk to that day. Every other 401K company does that. I don't know why this doesn't.

Paid the ex 6 figures through a QDRO. Took them 2 months to get her a separate acct w the $ transferred. She did a rollover but they took the $ from my acct again and left hers in Voya! Still trying to get my $ and lost interest back from them.

I'm going through a divorce and need balance info from my date of marriage. They absolutely refuse to help. My lawyer says in 25 years of practice he has never seen anything like it. The customer service reps think it's funny that they can screw you over and told me on several occasions to "just make up a number" and this is an account in 7 digits.

This is a new company for our retirement funds. I have been told 20 different stories. My funds were release on the 9th, on the 12, on the 14th they have asked repeatedly my bank account and routing number. Nothing as of yet and it is 10.25 and now they are requesting the money they supposedly transmitted to my bank back so they can reissue the transfer. There is something wrong with this company and I am reporting them to the Attorney General's office.

I requested a hardship, faxed all paperwork, even got an email they received all paperwork then I call them after I've been patiently waiting, was told they didn't receive anything when I clearly got an email saying they received it. I was then told that everything needs to be resubmitted again.