Guild Mortgage Company Reviews

San Diego, CA

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Edited by: Sally Jones

About Guild Mortgage Company

Guild Mortgage (NMLS #3274) is a mortgage lender available to residents in 49 states. The company, founded in 1960, offers many types of loans for purchasing and refinancing, as well as short-term bridge loans, reverse mortgages and down payment assistance. You can apply for a mortgage loan online or by visiting a local branch in 41 states.

Pros
  • Wide selection of loan types
  • Lock and Shop program holds rate for 120 days
  • 17-day closing guarantee
Cons
  • Not available in New York
  • No home equity financing available

Featured Reviews

Bremerton, WA
Verified purchase
Guild made the homebuying pretty easy. They were great to deal with and very patient and available for this first-time homebuyer. I had previously tried to go through my bank. Tha...

Read more

Loveland, CO
Verified purchase
The communication between our lender and us was great. He kept us informed every step of the way. Previous companies I've worked with, it was a constant guessing game; no returned...

Read more

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Rates

Guild Mortgage does not show rates online. To get rates, you can fill out a form on the website, call Guild directly or search for a local loan officer to contact.

Remember that rates depend on a number of factors — specifically personal and economic ones. Personal factors that affect your rate include credit history, current income, loan type, loan amount, loan term and down payment amount. Economic factors include supply and demand and actions of the Federal Reserve.

Guild Mortgage offers both fixed-rate and adjustable-rate mortgages (ARMs). Fixed rates don’t change over the course of the loan term, while adjustable rates fluctuate according to a benchmark index and a margin set by the lender. Some borrowers prefer a fixed rate because the payment amount never changes. Other borrowers may choose to take advantage of the low introductory rate that comes with an ARM, which lasts five, seven or 10 years.

During the three-year period from 2019 to 2021, Guild’s average home purchase rate was slightly lower than the national average. In 2021, for example, its average rate was 0.12% lower than the national average.

Guild Mortgage Company average home purchase rate vs. national average

Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

Application process

You can start the preapproval process online by visiting the “Apply Online” page of Guild Mortgage’s website. The application will ask a few brief questions about your co-borrower (if applicable), the loan type (purchase or refinance), the state where the property is located and the name of the loan officer helping you. If you aren’t yet working with a loan officer, you can select one in your area.

Once you submit this form, a loan officer will reach out to you to gather more information about your income, assets and liabilities. You may be required to upload financial documentation to support your application. Guild Mortgage uses this to verify your eligibility.

Once your application is complete, your loan officer can give you an estimated timeline for an approval decision. After applying, you can lock in your rate for 120 days; a $1,500 fee applies at the time of publishing. Guild has a 17-day closing guarantee; if it fails to close on time, it pays $500 toward your closing costs. There is a list of terms and conditions for both the rate lock and closing guarantee.

Guild Mortgage Company application features

Loan types

Guild Mortgage offers many home loan options, including conventional loans (with fixed rates or adjustable rates), jumbo loans and government-backed mortgages like FHA loans, USDA loans and VA loans.

Guild Mortgage also offers specialized loan programs for borrowers who want to renovate their home, upgrade to energy-efficient appliances or purchase a manufactured home. You can also get a bridge loan to put a down payment on a new home before selling your old one. Guild offers reverse mortgages as well.

In 2021, Guild Mortgage had a total of 82,414 home purchase loan applications. Of those applications, about 75% (62,162) turned into closed loans, while roughly 3% (2,323) were denied.

Loan applications for home purchases only by year

Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.

Refinancing

In 2021, about 53% of the loans Guild Mortgage originated were for home purchases. The other 47% were for rate-and-term refinance loans and cash-out refinances.

Many borrowers refinanced in 2020 and 2021 to get a lower interest rate. In fact, nearly one-fourth of homeowners with a mortgage refinanced in 2021, according to a Federal Reserve report. As rates go back up, fewer homeowners are expected to refinance.

Home purchase vs. refinance loans by year

Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

Requirements

Guild Mortgage specifies most of its borrower requirements by loan type. For a conventional loan, it requires at least a 620 credit score and a minimum down payment of 3%. FHA loans from Guild require a minimum credit score of 540 and a 3.5% down payment. VA loans and USDA loans are available with 100% financing.

When you first speak with a Guild loan officer, they will assess your needs and financial situation to help you figure out which loan type is right for you, your borrowing costs and how much you can borrow.

National mortgage requirements by type

Cost and fees

Guild Mortgage does not disclose specific lender fees online until you apply; it then sends you a Loan Estimate form with estimated costs and fees of the loan. According to Guild, closing costs are typically 2% to 5% of the home value. These costs may include some or all of the following:

  • Origination fee
  • Appraisal fee
  • Discount points
  • Processing fee
  • Title fees
  • Recording fees
  • Property taxes
  • Homeowners insurance

Guild has two guarantees that promise to pay a share of closing costs if it doesn’t follow through. With Credit Approval Protection, if Guild is unable to close on the loan after issuing preliminary credit approval, it pays you up to $1,000 for inspections, appraisals and relocation expenses — and up to $5,000 in lost earnest money. Homebuyer Express promises closing in 17 days or you're reimbursed $500 in closing costs.

FAQ

What is Guild Mortgage Company?

Guild Mortgage is a San Diego-based mortgage lender that has been providing home loans since 1960. It has a comprehensive offering of purchase and refinance loans for homebuyers and owners. Guild became a public company in 2020.

Is Guild Mortgage Company legit?

Guild Mortgage is a legitimate lender with more than six decades of experience in the mortgage industry. In 2021 it originated over 118,000 loans, according to Home Mortgage Disclosure Act data. Guild reported $5.7 billion in loan originations in the second quarter of 2022.

Where is Guild Mortgage Company available?

Guild Mortgage is available in 49 states and Washington, D.C. Its mortgage products are not available in New York. Guild Mortgage has branch locations in 41 states.

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Guild Mortgage Company Reviews

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    How do I know I can trust these reviews about Guild Mortgage Company?
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    Page 1 Reviews 0 - 5
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 27, 2025

    I can’t say enough good things about my experience working with Mark **. From day one, he went above and beyond — not just to secure financing, but to support me through an emotional and unpredictable home-buying process. Our first attempt to purchase a home fell through due to the seller not meeting critical deadlines. It was incredibly frustrating and disappointing, but Mark remained steady, supportive, and proactive throughout it all. He kept things moving on his end, explained everything clearly, and made sure I was fully prepared for the next opportunity.

    When the second home came along — which ended up being the perfect one — Mark moved quickly and efficiently to get everything in place. Thanks to his persistence, professionalism, and genuine care, the process felt smooth and stress-free the second time around. Mark wasn’t just a mortgage loan officer— he was a true advocate, and I’m so grateful to have had him in my corner. I highly recommend him to anyone looking for someone who truly cares about their clients and is willing to go the extra mile.

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    Reviewed Sept. 15, 2025

    I had a great experience working with Kellie ** of Guild Mortgage. As a social worker, I advocated for others. It was nice to have someone advocate for me. It was hard to look for home due to tragedy. Everything worked out.

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      Transparency

      Reviewed July 18, 2025

      Working with Chandler in Lawton Oklahoma was awesome.... He understood my needs, communicated with me regularly giving me updates and making sure I understood what was needed and he was always available if I had any questions. I feel I made a friend along the way.... Thank you Chandler for all your hard work!

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      Verified purchase
      Punctuality & Speed

      Reviewed June 1, 2025

      In regard to Guild Mortgage of Henderson Nevada, and Wes Tool; I could not have been more pleased with the final outcome. Getting a mortgage for the first time is nerve-wracking enough, and I suppose no escrow process goes without its hiccups. These were out of control of Wes and his team, and we even closed a couple of days early. Thanks for making this experience so tolerable and exciting!

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      Punctuality & SpeedStaff

      Reviewed March 6, 2025

      The Guild team with whom I have worked - Mike and Jenny **, Stacy **, Sarah ** - are outstanding!!! They are highly competent, personable, and get things done clearly, quickly, and with an eye on doing what is best for the client. When this experience is expansive and consistent, it speaks to who Guild is across the organization and the people that make Guild what it is.

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      Profile pic of the author.
      StaffLoan Process

      Reviewed Dec. 23, 2025

      This company is absolutely awful! Have been sending this company all info that they needed and wanted for the past 2 months now only to be told that they can't help us because the loan amount is too low! Told them to begin with what the loan amount was! I can't believe a company would string you along for 2 months and just drop everything. Thank you Chet ** - Guild Mortgage for nothing! Don't use this company!

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      Customer ServiceContract & TermsPricePunctuality & SpeedStaffBillingLoan Process

      Reviewed Sept. 29, 2025

      I have bought and sold several homes in my life and Guild Mortgage is the worst lender I've ever dealt with. The loan officer was incompetent when I got my loan. She made a few mistakes costing me several thousand dollars that it shouldn't have in taxes. Now they say I'm behind on my mortgage, took about an hour to find pout they misapplied the check and it was on time (3 days early). After they called several times and sent an email saying I was late they won't confirm in writing that the payment was made on time, like I'm suppose to trust that they took care of their mistake. Terrible company, don't do business with them.

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      TechPriceMaintenanceLoan ProcessRates

      Reviewed Sept. 14, 2025

      I am a convicted felon. It was nine years ago. I was released less than two years ago. I was told repeatedly throughout this year long process to find a home in my price range, secure a loan, and close the deal that my having less than two years on the job wouldn't be a problem. Then closing day rolled around and Guild began asking me for documents that no longer exist from jobs I held over ten years ago. Nobody anywhere keeps records that long. I was supposed to close on my new home in August. It's now the middle of September. I had to break my contract, and the hundreds of dollars I spent on inspections and appraisals is just gone and I have to somehow afford a deposit on an apartment. On top of that, we have a newborn daughter. Thanks, Guild. Great job.

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      Verified purchase
      Customer ServicePunctuality & SpeedOnline & AppStaffBillingLoan ProcessRatesCommunication

      Reviewed Aug. 5, 2025

      STAY AWAY FROM GUILD. They have higher rates and fees, and they have *horrible* customer service and communication. They sold my new mortgage to another servicer and sent no communication at all. On the due date for my mortgage payment, I got a letter saying "Per your request, Guild Mortgage Company has suspended your automatic payment option". I had to spend over an hour on hold waiting to speak to someone at Guild, who then told me my loan had been sold and they couldn't help me. The servicer they sold to, Shellpoint, doesn't have a support phone number listed on their website and I haven't received any mail correspondence from them so I have no idea how to locate my loan, set up an account, and send payments. I've already lost half a day to this and it's not even remotely close to being resolved.

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      PricePunctuality & SpeedBillingCommunication

      Reviewed July 28, 2025

      Avoid this company at all costs. They wrongly reported late payments despite receiving them on time. They never notified me of any issues; instead, they falsely claimed a late payment after I received a text confirming that my payment was received on time.

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      Sources
      ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page . Specific sources for this article include:
      1. Federal Financial Institutions Examination Council, “ HMDA Data Publication .” Accessed Sept. 12, 2022.
      2. Federal Reserve, “ Economic Well-Being ofU.S. Households in 2021 .” Accessed Aug. 26, 2022.

      Guild Mortgage Company Company Information

      Company Name:
      Guild Mortgage Company
      Company Type:
      Private
      Year Founded:
      1960
      Address:
      5898 Copley Drive
      City:
      San Diego
      State/Province:
      CA
      Postal Code:
      92111
      Country:
      United States
      Website:
      www.guildmortgage.com