Guild Mortgage Company Reviews

If you are looking for your 1st Dream Home, PLEASE DO NOT CONSIDER GUILD MORTGAGE. I did everything right as a 1st time buyer, searched TSHC website for their preferred lend and realtor. I chose Guild (bad choice) completed an application, uploading required documents, unfroze my credit, 4 days later absolutely NO RESPONSE! I was connected to Diane ** as my loan officer. This lady NEVER respond to emails or phone calls. I called and spoke with a gentleman (forgot his name) told me that Dianne was out but someone else would get back to me at 2pm.

I am writing to formally express my frustration and disappointment with how your tax manager, Alex, has handled my recent request to update a legal matter regarding my property taxes. Until this issue, my experience with Guild Mortgage had been positive. However, Alex has denied my rights and engaged in unproductive arguments regarding how my tax entities are structured. Most concerning is that I have spoken directly with the appropriate managers involved, who confirmed that Alex has not contacted them to verify the information he is providing.

I was referred to Mark ** and told him and his assistant several times that I wanted to take out a specific home equity loan... They proceeded to tell me that I should expect a rate in the 7s for this and had me fill out a full application only to call me and tell me afterward that they could not offer the loan I originally requested.

I refinanced my existing loan with Guild Mortgage and was told I didn't have to pay for 2 months and almost a month after it closed, I receive a letter from Guild mortgage that I have to pay the next month. I'm upset that my loan officer provided incorrect information and now thinking, when I have to refinance again, I may go with another lender.

I had a horrible experience with this company. Buying a home should have been so exciting but I never felt more ignored with this company. I was first placed with Rachel Knight which she started off very encouraging and told me a couple things to work on, I did exactly what she asked and had it done in a couple weeks and she stopped returning my calls and stopped responding to my texts. Then reaching out and showing my concern I was placed with Jay Glover that reached out to me and told me he would take care of me.

The first week of Aug ‘24 I received a letter from Guild Mortgage stating that since I had no homeowner’s insurance they would be placing their own expensive insurance if I didn’t provide proof. Mind you, Guild Mortgage had sent my annual premium to my insurance company on July 9, 2024!!! I contacted my insurance agent and had them call Guild and straighten things out. Supposedly everything was straightened out with that call.

I'm having problems with my escrow account and am wondering if others are too. My payment jumped $114 a month with no notice. I searched their entire website and couldn't find an explanation. I know WHY the payment jumped (increased taxes and insurance) but I want an accounting of it. I called and spoke with a rep today who informed me that they sent an email a week ago. I am meticulous about checking my email and did not see it, nor can I find it in my deleted or spam folders. The rep (re)sent the email today and included a loan history from the inception of my loan. From what I can see, our escrow account went into the red for the first time in September of 2023. The 2-month buffer was slowly eaten up prior to that because they didn't adjust my payments enough each year for the previous 5 years. When it went into the red, they waited another year and then increased it by $114 all at once in September 2024. I don't roll that way.

I would not suggest using Guild Mortgage. We bought our house not even two years ago and they have already raised our mortgage. Their office is closed due to “ COVID Concerns”.... so you have to make an appointment to meet with someone. Very inconvenient for you, but I guess they just get to work from home so very convenient for them. I’ve been trying to get a hold of someone to sign an insurance check so I can cash it and get repairs done on my home, but no one gets back to me. Again very inconvenient for me. Not so much for them. I definitely don’t recommend them.

Guild offered a good rate, with points, and the local broker was wonderful, so I went with them, then as soon as the loan closed, very quickly Guild turned around, sold my loan to another company whose website is very frequently down for days, and I have spent hours on hold trying to reach a real person and cannot. Guild also kept the extra principal payment I'd made and it took weeks of phone calls, emails, and 2 complaints to the CFPB to get them to release it. And, even after they sold my loan to the other company, they continued to draw a mortgage payment out of my bank account (set up for autopayments) after they no longer held my mortgage, so that I paid 2 mortgage payments for the same mortgage to two different companies on the same day -- a real financial hardship. It then took emails, phone calls, and days and days to get Guild to issue a refund check for stealing from me. Guild is atrocious. Steer clear.

Johnathan at Guild Mortgage in Texas is the absolute best. So good, we didn't even get other quotes when we were allowed 4 total. He responds right away and even takes the time to call you and talk to you about your credit where others will make a decision simply on the report itself. For new home buyers just know this is extremely important! He was kind and answered all of my questions with nothing but kindness. I highly recommend using Guild because of Johnathan and will be recommending both Guild and Johnathan to anyone I can!