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Based on 11 reviews that contain star ratingsSHOW RATING DISTRIBUTION

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17 Consumer Reviews and Complaints

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Verified Reviewer
Original review: April 18, 2018

This online free service is the worst is not even free. It is a scam. I am still waiting to see if my return was accepted or rejected. I feel hopeless. You cannot get any answers with them. DO NOT FILE TAXES WITH FREE1040TAXRETURN.COM.

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Verified Reviewer Verified Buyer
Original review: April 1, 2018

Bad experience waiting for refund, no email notifications of receiving income tax filed. Very dissatisfied w/ the whole experience, should of paper filed. H&R Block was much easier last year but did not use this year because fee w/ extra paperwork. Next year I am H&R Block. I have received no info from these people.

2 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: July 23, 2017

I was able to do my 2015 return with no issues (at least it appeared okay). However, when I did my 2016 return, I did not receive the Michigan Property Tax Credit ($1200 refund), which is from MI Form MI-1040-CR. I ended up going through the process six (6) times (without making any changes) and then finally, the Property Tax Credit appeared as did the Schedule (MI Form MI-1040-CR) that needs to go with my taxes. My return also needed to include Schedule MI Form MI-1040-CR7. It got produced, but when I would click on it, I would get "Server Error - 404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable." There is no phone number to call, just a really stupid way to send a message. It says all questions will be answered within 24 hours. But it has been 72 hours and still no response. I have contacted them now 3 times. I want my money back.

3 people found this review helpful
Verified Reviewer
Original review: April 21, 2017

This is the first time I've used this company. My return was rejected by the IRS due to inaccurate prior year AGI. However, I have the copy of last year's return (filed on fillable forms with e-file) and the AGI I reported was correct. I have written this company several times and gotten generic non-answers. I tried resubmitting to no avail. There is no phone number to call, no person to actually speak to. I cannot find out what happens if I just send in paper forms at this point. Not a good experience, to say the least.

3 people found this review helpful
Verified Reviewer
Original review: March 23, 2017

I had my return almost complete, saved it and closed the page. I went back a week later, and again the next day and again another week later, and each time that I login, it pulls up a blank page. There's no phone number to contact anyone, and their free customer representative must not exist. I tried the Help tab and it led me through a form that only allowed me to set up a new password in order to get in. Finally found a form to complete and got an email back that said my "response" was on the website in a message. Went to the website, and guess what? Another blank page! No customer service or way to communicate with company.

6 people found this review helpful
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Verified Reviewer
Original review: Feb. 25, 2017

I wish I had read the reviews before starting my return with Free1040TaxReturn. Beware! There is nothing free from this company. AFTER you've entered all your info, they ask for money to complete the return. Also received a rejection due to a JavaScript (!) error. My computer settings were correct. They will also charge you to re-submit.

10 people found this review helpful
Verified Reviewer
Original review: Feb. 7, 2017

We received back a notice that the tax return was rejected due to wrong gross adjusted income. Went back on to this website and verified the amount was correct so then chose the PIN# (that we printed from this site last year). I then received a notice that it was still rejected. There wasn't any explanation that we would be recharged if it was rejected. Tried to verify what the information was but all it wanted to do was to charge me! I tried to get back to see what the problem was but it wouldn't allow you to go back. I then figured see if it would print then it did. Now I have no option to file online and customer service wouldn't help. I received short, snotty answers from whatever rep answered. I would recommend using a better service than this!

8 people found this review helpful
Verified Reviewer
Original review: April 18, 2016

I was dissatisfied with the tax prep website "". I found the data entry and navigating inflexible and clumsy. Getting locked at the end... I ended up re-entering all the data on another site recommended by a family member. Don't waste your time with "".

8 people found this review helpful
Verified Reviewer
Original review: April 18, 2015

I filed my taxes on the 15th of April. I did not print my taxes just in case the return was rejected, didn't want to have to print twice. I paid for the services 39.99 as I did not qualify for the free e-file. My son also filed his taxes through them. Came home on the 16th to check if they had been accepted and come to find out the website is under construction and can't access anything. There is no phone number, no email to contact them either. So now is the 17th and I'm panicking! Called the IRS and I can't get through. The recorder says they have a high volume of calls and to try another time. I don't know what to do.... File again, wait... I don't know and it's both of our returns, my son's and mine. The worst part is they were under the IRS website as one of the referred to prepare your return with. Out of ideas, I'm just worried because I don't know if they just wanted my payment and personal information. Is it identity theft?

7 people found this review helpful
Original review: April 11, 2013

It may be one of the worst on-line tax return sites I have ever used. After I filed, it was rejected. I had a difficult time finding out why it was rejected, and then was charged an additional $11.00. I will not use this site again.

12 people found this review helpful
Original review: April 16, 2012

Filing a return - I tried to e-file my daughter's tax return. Before I could review and submit, I asked a question and logged out. Now the site won't let me get access and I don't know if the returns were filed or not.

9 people found this review helpful
Original review: March 8, 2011

I filed my Illinois state tax return on the free 1040 tax return inc website and had an error on the signing page. The website informed me of the error, but will not make my return available for me to correct it. I have paid them for the service by debit payment.

There is no phone contact for assistance and the company will not email me back. I filed 02/27/11, so my papers should be available. They should have a browser next to the message for access the information that needs to be corrected. I'm concern that my information is in the right hands.

I have paid for an incomplete service and I will have to file my state tax again. I would like for someone from the company- a person to let me know where my information is.

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8 people found this review helpful
Original review: Feb. 10, 2011

I completed my Federal and California State Tax Returns with this Business on Line. I have tried to get a copy of my Tax Returns from the site but it does not allow access. They state that the password and name do not match (of course, they do). I feel so helpless trying to get copies of my returns! I also received nothing stating that they had filed my state return! I do know they did get the money! Why is the IRS allowing them to do business under the IRS Name! Please let the public know about them!

6 people found this review helpful
Original review: Feb. 8, 2011

I filed with this company for electronic return with direct deposit. I could not get a copy of return for four days. When I was finally able to print my return, I saw that they did not do my direct deposit and it was to be mailed in three weeks. I was not expecting 8 to10 days as with direct deposit. I have not gotten an answer from them explaining why. I needed the money to pay rent and bills as I am laid off from work.

6 people found this review helpful
Original review: Aug. 2, 2010

I e-filed 2009 taxes through They made an error on one of the schedules and IRS rejected the return. I contacted their customer service four different times and have never received a reply. Of course they have charged me for this incompetent work and I must refile. This company should not be allowed to offer services.

7 people found this review helpful
Original review: April 10, 2010

This tax service was listed on the IRS site as well as on Yahoo. The description said, people with less than $28,000 income can use the site to file for free. I spent an hour and a half on my brother's return, then they charged $40. If I had filed earlier this year, I wouldn't have paid, but I have two more returns to do, so I felt I had no choice. $40 for a service that was supposed to be free.

5 people found this review helpful
Original review: March 20, 2010

I used Free 1040 Tax, Inc. online to file my federal and CA state taxes. I requested customer service to assist me in printing out a copy of my federal return over 10 times with no answer to correct the problem. I have already paid $39.95 for this service. There is a problem with the login process that does not allow me access to print a copy of my federal return. I needed a copy for a court appearance and was fined $100.00 in fees because I was unable to present a copy of my federal return. I used the website on Wednesday, March 17, and still have not had a solution to my problem. I recommend Free 1040 Tax, Inc. to pay me for my $100.00 fee, and be removed from the official IRS referred list.

11 people found this review helpful Company Information

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