Flagstar Bank Reviews

I have attempted to change my telephone number with them for weeks. I can’t get to my online account without updating my phone number. When you call customer service you get someone overseas that does not understand why you can't possibly receive a text or a call for the code …. When you ask to speak to someone in America after getting your call dropped 3 times you’re called a racist… It’s been weeks. I’ve emailed, faxed, and mailed in my request as advised. It’s an online only high yield savings account that I can now not get my life savings out.

Don’t use their app. Or make sure your bank card is connected to both checking and savings. It seems they love to randomly do app maintenance on the weekends when the banks are closed and you can’t pull out money. Where if your car's on E and you didn’t see the notice you’re cooked. Will give them the benefit of the doubt. Most times they do it overnight. But the issues will remain into the day. Such as 12/7/25 a Sunday. It’s currently 5:35 pm. Banks have been closed since yesterday and I still cannot access the bank app. They said 12/7 @ 3am the app would be back up. 14 hours ago..

This is one of the worst banks I have ever dealt with. They have denied for no reason all almost 80% of card transactions made online. When I called they said they fraud alert they take it off. Same minute it happens again. This has happened over 6 times over the past couple days. I can’t use my own money or shop online here.

Extremely frustrating that you cannot reach customer service on Sunday. Plus you can verify an external bank account but when you try to do an online transfer, it says cannot verify account. Then there’s also the issue that you cannot see account details online, even with the app. Things like interest rates, etc. you cannot open an account online. You have to call to get approval to transfer over a certain amount into your account. Seems there are just too many hoops to jump through to do anything. I’m moving my $$ out.

Horrible Banking Services. You will have to wait for the response from the secure message team for more than 5 days for account closure and then you will have to wait for another 7 business days to receive your funds post maturity of your CD account. Literally they are holding your funds with for at least without any interest. In this era, they are stating you can't transfer external funds unless you have their savings amount.

It is not easy to get your money back when CD matured and it was open in Flagstar through Bank Direct. There is a choice to send a e-message, but nobody responding. The phone is no help too since it asked for phone conversation access code that was never given to me when I opened CD.

This is the most dysfunctional out of date and slowest system I have ever seen. Almost every week they have an online issue since all their IT work is run by ** in India. Their system is complicated as well as slow and there is no consistency between their staff. I strongly suggest keeping away from this bank as there are no benefits or anything worth wasting time with them.

I had auto pay set up through my bank for my mortgage. There were changes in the amount required to go into escrow, so my payment went up a few bucks. I was never notified of the escrow change, so I paid too little for 3 months in a row, and they reported it to the credit bureau without ever contacting me first. I spoke to the customer service manager and all she did was lie the whole time.

Horrible bank. Did promotion for direct deposit. Ssa sent letter saying it would take a couple of months to switch. It went passed the promotion date and showed them the letter and would not give me the bonus. I withdrew 50,000 in savings, and 250,000 in cds. Their loss all the way around.