Flagstar Bank Reviews

I have a CD that matures 3/28/26, sent them several emails. Was told to wait for 10 days. Since nobody responded to my email or request for closure, in the meantime my CD will not have interest in it, currently it paid $.01 for interest. There is no instruction as to closing it other than an email.

We called you today on 03/05/2026 at 1018 am and I spoke to Patrick ** who apparently was very rude on the phone. He would not tell me if he was a loan advisor and stated "Why are you calling me" in a rude tone. He was very unprofessional. I was inquiring information regarding a home loan. I will never call this business again and I will inform anyone and everyone that I know to not call this branch or Mr ** due to the serious lack of professionalism.

In 2020, I asked the bank (then New York Community Bank) to help me set up a fiduciary account for my father, to receive his monthly VA pension benefit. At no time did the woman I dealt with inform me of the necessity of listing a beneficiary. As a result, when my father passed away in 2022, the balance of his account is now being held by Flagstar, and I’m told that only a probate court can have it released. A lawyer has also informed me, that the cost to go through the probate process will far exceed the rather small balance being held.

As of the end of February, I still haven't received my 1099-INT form for an online savings account that I closed in early January. I have so far called the bank 3 times regarding this matter.

My elderly father had an IRA at this bank. I took him in to get his RMD at which time he signed paperwork to withhold 10% tax. He just received his 1099r showing that there was nothing paid for federal taxes. I called the bank requesting a corrected 1099 from and they suggested that I just submit the paperwork we had with his tax return. I insisted that they mail my father a corrected form only to receive a call a few days later stating that the federal tax withholding was never processed and "they're sorry". Now we have to go through the process of contacting his accountant and requesting that he do additional work in filing for a waiver of the penalty that my father could potentially face given that his account will show that he took less than what the RMD should have been. The people at the bank have no idea what they're doing.

After 35 years of being a loyal customer and now having to get the runaround, have to go into the bank because I can’t remember a password form over 30 years ago, but yet asked a security question and then asked a different way gave her the answer and she locked my account because I didn’t answer the 1st time but the 2nd time!! Now having to go into a branch that now closes at 5! So get off early or have your account locked until the weekend can’t to do anything and also waiting 2-5 day for your paycheck to be cleared is absolutely insane!!

RUN, DO NOT DO BUSINESS WITH THIS BANK. I opened a CD, sent the money by wire to the bank. When the CD matured, NOV 13th, I asked the funds be Wired back to me. They could not do that. I then asked the funds be sent overnight or 2day mail, the cost of which I agreed to pay for, but they could not do that. Instead they used regular mail, on December 1st, it is now January 8th, that check has never arrived. Even though two other correspondence about this check have.

This is by far the WORST bank I have ever dealt with. Run! Do not open an account here. I was trying to log into my mobile banking app and it said my account could not be validated due to them being unable to verify my identity. I tried to call customer service, and of course there were “technical issues” with their call center. The next day I called the bank again, got thru after a 23 minute wait with only 2 callers ahead and got some foreigner, she was useless. I then called back again and asked to speak to a supervisor and after 5 minutes of having to argue with this person on why I wanted to speak to a supervisor she finally connected me to one.

Absolutely the Worst Customer Service in the industry, they place 10-14 day holds with no reason from no checks randomly. Talk to 10 people that have no idea why MY money is on hold. One story after another that does NoT add up only for reasons to change as each day goes on. One day to the next same story, different story, that person is gone for the next week, I can’t do anything about it. They turn off my facial recognition daily (What is the point). Turn off my facial recognition and Stop my password from working. I’ll call and they’ll say, "You were out of country." I’ll say I put it in the app where and when I’m going and for how long.

Suggest Banking Elsewhere. Dealing with a family member in hospice trying to get banking beneficiaries and Will aligned before death. Went into another bank and within minutes had most of what was needed - Balances, Account Info, and most important Beneficiary Designations. Then went into Flagstar and the senior member at the branch confirmed the LPOA was in order - dated, signed, notarized, etc. BUT claimed that a central signoff was required which he communicated and "red flagged" due to the hospice situation. 72 hours later Flagstar has provided nothing. Key takeaway, Bank elsewhere - customer service is a failure, especially in a time of family need. How can one bank do in minutes what Flagstar has failed to do in three days! Shameful.