Original Review: I just can't believe what I'm experiencing with this company. And I'm a brand new customer. From the looks of the comments, I'm not the only one either. 73% are 1 star or less. That is a terrible customer rating... How many of those 73% have told a family member or friend about the experiences? I know that I have. And if I could give a zero, I would for sure. I have a serious issue with my mortgage and have complained about it and called for a more than 3 months and have not received a call back to discuss. From anyone!!!

I'll try and make a terrible long story short. My mortgage got bought/sold to Flagstar a few months ago and I was the last to know. And nobody from this company called to let me know that. NOBODY. I had to find out myself. They should have called to welcome me as a new customer and to make sure my transition was smooth. And Flagstar did NOTHING! I had my payment on auto and when that didn't go through my other mortgage company, I called to get the news that Flagstar was now my mortgage bank. I won't get into the details, but this company lies, harasses their customers with door hangers, don't give your information needed to make good decisions, and definitely don't respond to any concerns.

I'll finish with this, to the potential customer looking for a mortgage bank.. run, run, run. A lot of banks out there want you as a customer. This lender could care less about you as a customer. Loan Depot was my previous mortgage lender, and they are great at customer service and actual do a fantastic job giving information and actually leading the customer to making good decisions and cares about one's livelihood and well-being.

Instead, my agent was told by Ashley's manager, Cathleen **, that she is not allowed to even speak with my agent without my written consent filled out on form provided on Flagstar Mortgage website! Which is completely contradicting! Considering that I received email from Ashley ** explaining to me that the reason she did not return MY VOICEMAILS to call ME back about MY ACCOUNT, is because she had been corresponding with MY AGENT (who is not on the account) instead! But in fact WAS NOT SUPPOSED to without me filling out and signing Authorization Form First....??!!

I have just now, well over a month later, had Mr. **, from the Office of the President/ Flagstar Mortgage, reach out to me regarding my complaint... and requested, yet again, for the 3rd time, a copy of ALL emails, correspondence, transactions and requests that transpired during the sale of my home (to, by and between my agent, Robert **, any third party requests made for inspections, reports, data, in house processes, etc... that pertained to the sale of my property and transfer of assumable loan), and was told that he would gather that information and have it sent to me.

I have yet to receive a returned phone call from him or his office, I have yet to receive any documents that I have requested, which is my civil right as a consumer! I would like answers given to me immediately! Flagstar Mortgage has cost me a lot of time off from work, and money, major losses and caused me and my children severe mental anguish, due to their neglect and disregard for professionalism, or ethical practices which nearly left me us homeless!

Not to mention, as I am seeking remediation to this serious matter, I was told now told on 10/28/2024 by agent that Flagstar made yet another mistake of sending refund check for homeowners insurance refund to my ex-husband (co-seller) and was told it should have gone to the buyers instead!!?? Even though I had received confirmation letter stating that our loan has been successfully transferred to new buyers and we have been lawfully released of any further mortgage responsibilities pertaining to subject property.

At this point, I have no other choice but to escalate this matter and take it to the Office of the Comptroller of Currency, the Federal Trade Commission, the BBB, the OAG and whomever else it takes to get some kind of assistance and remediation. It is unfortunate that Flagstar could not respond or even try to provide me with any assistance to handle this in a timely and more professional manner. I feel absolutely neglected, disregarded, cheated, robbed and bold face lied to as a consumer who trusted Flagstar Mortgage with my home loan. I will not stop until I find justice. As an American taxpayer who works hard, pays taxes, pays ridiculous amount of interest to companies who are hired to do a service, and who has been cooperative and timely throughout the process of any requests made from me, it makes me wonder why I am not treated with the same respect...

Original Review: This mortgage company caused me, as the seller, a lot of damages and losses due to violating several RESPA laws and regulations. They treated the buyers terrible and told them to not call them again! The loan assumption department manager, Cathleen ** was extremely rude to my real estate agent! And they were very rude in emails! They did not care about my sensitive case. Not ONE time did Ashley ** return any of my voicemails that I had left over the course of 7 days. They did not order disaster report until last minute, causing more delays.

We were supposed to close on 9/12/2024 on sale of our home, and because of their negligence, we have to close on 9/19/2024. Which cost me a ridiculous amount of money and fees, not to mention ruined my credit! I am a domestic violence survivor and did not need any further issues. Would never recommend this company to anyone! Me and my realtor fully intend on seeking remediation for our damages.

I finally get the appraisal three days before closing, and two days before closing, we hear from the bank to say that items needed to be fixed in the home, and another inspection had to be done to make sure everything is up to their standards before they would give us the fundings. TWO DAYS BEFORE THE SECOND CLOSING DATE! The seller was angry, and refused any extensions to clear up the absolute mess the bank made due to their complete lack of communication and incompetence. To throw salt on the wound, we are also out of our escrow money, again due to the bank's incompetence.

I am already receiving treatment for PTSD and they are causing so much unnecessary stress to my life. I have never had high blood pressure. But every time I have to deal with them, when I get to my treatments. My blood pressure is through the roof. Other than that my BP is normally perfect. If anyone has any idea how to get away from this bank. PLEASE LET ME KNOW! Without refinancing because my interest rate is a lot lower than they are running today. Definitely the worst bank I had ever dealt with. Praying my attorney can get them where the sun don't shine their pockets!