Expresstaxrefund.comConsumerAffairs Unaccredited Brand
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I have been using this company for years. My state tax has to be refiled. Apparently I am entitled to a deduction that their site didn't ask me about. I think they are using a generic state software which is incorrect because states vary.
When the consumer's income tax was filed via the agency, ExpressTaxRefund.com, to where the official IRS website led her in April 2009 for 2008 individual income tax return file, the IRS paid the filing fee, about $150, directly to the agency that not only did not disclose the itemized and total filing fees through the whole the filling process but also did not asked for my permission or authorization for the deduction when the file was submitted. It was also clearly stated by the IRS before leading the consumer to the agency's website that the eFile was free for the certain income level.
The IRS was notified of the fee deduction from the refund by the agency charging $35 fee for the transaction that the agency had never been authorized as they had never sought. But the IRS responded to the message by simply stating that they were not affiliate with the agency and no further direction to resolve the issue was guided to the consumer. As time passes and things have happened after the file, a couple of questions happened: (1) Is this tax prep agency selling personal information related to individual incomes to the business running a scam for the poor or who may seem to be in desperate need for cash? (2) Can this tax prep agency keep on running the scam like business while specifically targeting the most poor and disadvantaged people due to any connection with IRS in New York State? Where can this consumer submit the specific and detailed documents supporting her claim to this business, ExpressTaxRefund.com? IRS office assigned to this tax filer's region? Attorney General's Office? Looking forward to hearing from Consumer Complaint Department.
I have utilized this tax filing service years prior and never had any difficulties. However, this year has been a nightmare. I received my federal refund but have not received my state refund. I have been attempting to call the 800 number listed for over a month now at many different times of the day to hear an automated recording stating they are closed and to call back during normal business hours. The State of Georgia also is not showing record of my return. This is very disturbing. Of course, I can't get through to anyone at the State of Georgia. I need help.
2. The number of exemptions was not listed on my 1040 tax return (preview copy).
3. Note that part of my social security earnings is taxable, but their return did not add this to my taxable wages.
4. The return did not allow me to turn in the sales tax that I paid for a new car purchased in 2009, which greatly affected my return.
When I called these folks, they told me to file my return like it was, and then do an amended 1040X return later. These people do not know what they are doing. I completed my return with another free tax service and it did calculate correctly.
I filed, thinking it was free. The ad that I saw said it was. After that I realized that it was going to be well over $70.00. Now from what I understand it could even be more according to others. I did not intend to file through them, but seemed I was stuck before I even got a chance to go over the details. I tried to file my state, but there is no information at all about where and how to do that. I am very angry. This was so misleading and tricky. I tried to contact the company, but there is no information on contacting them. It has left me with a terrible feeling, thinking I had made a good choice. I have a lot of expenses to catch up on. One of us has been unemployed and we live paycheck to paycheck. One of our vehicles needs fixed. $1200.00 that we expected to get.
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I filed my tax return and thought it was free. I have a disabled son that is a dependent and their program doesn't have the capabilities to check the box disabled. it doesn't exist. I could not view my tax return until they had already billed my credit card $79.95 and showed only 1 dependent instead of 2. It didn't count my son. I immediately called their number to explain that they didn't have the block "disabled" to check and my son wasn't added as a dependent. They informed me that their program didn't have that capability and I said I wanted a refund and they refused.
These people are not even close to being legitimate and should be shut down! It cost me must more in taxes and I had to prepare my taxes with a different online company, which I have done for years and never had a problem.
I was not aware of the additional charges and called to find the charges which were not displayed on the screen. I asked to have the transaction deleted and they said that was not possible although I was calling minutes after the transaction was completed. I checked the next day to see if the IRS had received my return. They had not. I called again trying to get the transaction deleted. No help. My gross earnings for 2009 was 6651.00 and $2100.00 unemployment. I can't afford the charges which I after the fact found out $94.00.How can I get an answer as they have not yet notified me of my return being accepted by the IRS. I don't know if my return has been accepted and am afraid my calls will delay my refund
I contacted these people to file my federal and state tax forms. I didn't mind them charging $29.95, but they added charges. My bill was $104 to file my 1040EZ form. When I checked my bank account, I found out that they charged an additional $40 that they didn't tell me about. They never even filed my state tax form. I filed a complaint with the BBB in New York, but was told that this company returned a reply. Now, I've lost $350 with this company.
I have attempted several times to contact this company. My taxes were filed online and my account was charged for the service. I have the date of the charge and the information from the bank. I contacted the IRS and they assured me that they have nothing filed for me in 2008. I have been very patient and somewhat frustrated by the unprofessionalism of this company as I am reading through the complaints sent in by others. The irony of this is that I filed with them before and had no problem.
I am unemployed, so I noticed you could get your Federal Taxes done free with Express Tax Refund. I used to use Turbo Tax, and never had a problem. Express Tax Refund told me that by a certain date, it would be deposited in my bank. Well, guess what? It was not there. I called them, and they told me that the IRS put a hold on my return, but they didn't know why. I talked to the IRS, and they said, "It was Express Tax Refund that didn't file for tax credit earned from 2007." Therefore, I would not receive my refund on time, and that the total was wrong. Turbo Tax never did that, but if they did, they would refund your money to the penny. I finally got my return two weeks later, whew!
I needed a loan, so I went to my bank, and they told me I needed a copy of my tax return from 2007. Express Tax Refund, being the company that filed my taxes in 2007, had all the information I needed. I requested the information from Express Tax Refund 4 weeks ago. After one week, I contacted them. The lady I spoke to was really upset. She told me to go to a website just for my 2007 tax return. So, with her help, I tried everything she told me to do to get in the site, but nothing worked. She told me she would send them in the mail. After a week went by, I called back because there was no sign of my return. Somehow they had an old address of mine from 3 years ago. That was where Express Tax Refund sent my 2007 tax return. The lady was very upset with all that was going wrong with my return, so she sent it to the old address on purpose. I asked them to send it to the right address, and they assured me that they would do it that day.
I waited another week. Nothing showed up in my mailbox. I called again, and they assured me that it would be there in another week. Tomorrow will be another week, and then I can apply for the loan. Turbo Tax would have never done that. After all that, I was then told that I had to pay for Federal taxes filed for 2008, when I was told it was free. I live in Alaska where there are no state taxes, so why am I being charged any fees? Turbo Tax never did that! I talked with a representative of Express Tax Refund, and demanded my money back. She became very angry, raised her voice, and told me that I would never get anything back.
Turbo Tax would have given me the right return and my fee back if I complained. I shall proceed with a complaint about the tactics used to obtain money from the public to the Better Business Bureau. Turbo Tax would not do that!
This site is mixed in with the free federal tax filing services. They never say they are charging $29.95 for the service which is free everywhere else. They never give you the option of saying no to the charge. The make it seem like you are paying your tax. This service is a rip-off and should be fined.
I filed federal taxes online with Express Tax Refund on 4/14/09. There was no available way to print the documents, plus no mention of the fees incurred to file. After calling many times to find out a way to get a copy of the documents, I was told that the cost of filing was $104.95 plus I could not get a copy of my documents until they get their money (which would be taken out of the refund). The online information, after checking this morning (4/18/09), said I could get a copy of my tax return on May 1, 2009. This is ridiculous.
I was referred to this agency by the IRS of all things. The $29.95 service fee is not inclusive. The pricing on the website clearly indicates that there is also a filing fee of $20, a refund transfer fee (and what the hell is this?) of $35, and then a bank transfer fee (again, what the hell is this?) of $30.95. That bring the total cost up to $115.90. Why anyone would use four times as much to have a back water company do what Turbo Tax does is beyond me. Why the IRS advertised this service on their site as an honest service is either inept or corrupt. After using this service and having the charges delivered to me after the fact, the company never once answered its phones. It never sent a copy of the tax documents and never bothered to respond to a complaint from the Better Business Bureau. But there are people here claiming this service only charged them $4.95? They may want to double check the numbers.
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