Citibank

I’m in a financial struggle at the moment and my spouse is not currently working so I called to make arrangements to keep my account open. The person I spoke to first was not very helpful and I'm sure the company has the conversation recorded. She proceeded to tell me that my account will be closed if I wanted to make arrangements which I did not understand due to a letter that I received today stating that they can help make payment arrangements. I told her never mind. I will wait till my next payment is due. Make the minimum. I just want to keep my account open. I’m in a dilemma.

About 2 weeks ago I was at the Westwood branch and during my visit I have met one of the bankers by name Pavel ** - Nmls id#**, branch #624, Market Place CA13. He offer me his help and spent with me time helping to resolve some issues. He demonstrate high level of professionalism parallel with excellent customer service. I came to branches very rarely and I was very impressed by his work; nobody before was trying to help me as this person. At the end I can tell that I will try to bring at this branch in close future not less than $30000, just because of this person.

If you want a excellent way to contact CitiBank Support; with a real person, fast response and a excellent support agent, (forget using their mobile app). Text Citibank through Messenger. You'll be surprised by their effort to help you resolve your issue!

I have been banking at Citibank for over 20 years. They changed names a few times but I always stay with them. Their customer service is also good. They always help me if I have a problem, most times they can handle it through the phone. I have been very happy with Citibank.

My husband and I wanted to buy a house and take out a loan along with it. Now usually that takes a long time however Doreen sped the whole process up. She walked us through every step, was patient with all of our questions, and got everything done in a timely manner. When she found out we were having some problems on other ends of this whole process, she helped with the other departments to get everything done on time. Thanks to her and her dedication, we are now moved into the new house with everything in place on the financial side.

I've had a Citi double cash for a few years, never late and always paid balance off in full. Also have sears with them. My credit is good! I just applied for a balance transfer card, but recently moved but updated my address before I applied. They told me they needed more info, then I received a letter stating they wanted me to send a light bill for proof of address. I live in an RV Park fulltime so I dont get a light bill, so I sent in a copy of my rent receipt. A lady called me and said that wasn't proof of my address, well why would I get a rent receipt from the RV park if I didn't live there!!! I told her my insurance and other creditors have this address, but nothing was good enough.

The worst credit card company ever!. Please do not ever ever ever ever get a credit card with them. I gave them a deposit of $1,000 and then waited for my card to come in mail for 4 month??!! The clowns they have working for them could not get my address right. They kept wasting my time and then said I had to wait another 3 weeks for a letter to be sent so I can cancel my account. I waited for that too. I have been waiting for about 4 months to get my money back that I paid. I still don't have my correct address.

I am a frontline healthcare worker and I have been working the COVID19 pandemic since day 1. Last week I found out Citi lowered my credit limit by $1000, after I finally made a large payment to the card. I called to appeal it, was told there was nothing that could be done. It is unconscionable to me that this is how they treat the essential workers they claim to be there for, and I am ashamed to be their customer.

In mid April, 2020, my Facebook account was hacked into and disabled. Soon after, I noticed three unauthorized charges to my checking account, each for $250. The charges were made through Facebook, and came from Menlo Park, CA. When I noticed these charges, I immediately contacted Citibank to cancel my debit card and order a new one. I disputed the charges, asked for an investigation, and in the meantime, Citibank put the $750 back in my account.

This company not only is rude to their customers but is also zero help. On the phone with four different people, including a supervisor, and all incredibly rude and don’t care. Supervisor even hung up.