Citibank

I have been banking at Citibank for over 20 years. They changed names a few times but I always stay with them. Their customer service is also good. They always help me if I have a problem, most times they can handle it through the phone. I have been very happy with Citibank.

My husband and I wanted to buy a house and take out a loan along with it. Now usually that takes a long time however Doreen sped the whole process up. She walked us through every step, was patient with all of our questions, and got everything done in a timely manner. When she found out we were having some problems on other ends of this whole process, she helped with the other departments to get everything done on time. Thanks to her and her dedication, we are now moved into the new house with everything in place on the financial side.

Alameda branch is the closest, so I solve all my banking needs there. Every time the service is impeccable. On Apr. 27 it was again time for banking and had to talk to the manager, Mr. Ryan **. He was fast, courteous, efficient, nice. I was truly impressed. Good job!

I selected Citibank for my mortgage as I have a long standing relationship, several open accounts and the Services and Customer Service was always outstanding. The Mortgage Loan Officer was outstanding and very helpful from the beginning of the process even while I was looking for the right home. She was very patient and responded quickly to my question whether by phone or text and explained the different options so that I could make the right decision. Though I was disappointed in the timeframe between the documentation submissions, pre-approval and final approval which was very lengthy. Applying for a mortgage during the major holidays season further delayed the approval. They also do not provide home renovation loans which would have been useful as I now have to find another way to get this done. Overall I was satisfied.

Every time I contact this financial institution I always feel confident and all my issues are handled by people who are there to assist and accommodate their customers. Never was I left unsatisfied with their professional personnel! Keep up the good work Citibank???

If there is a zero star to rate this experience I had with CITI I would .On 8 October 2019 while I was at M1 Paragon waiting to be served, I was approached by Derrick ** the Sales Officer who was promoting the Citi credit card for airmiles. I am all along keen on airmiles and he sounded convincing so I decided to go for it since it only takes 5 working days to process and hassle free. What I least expected was till today 22/10 I have not receive my card and everyday he will tell the card is in process.

I was called repeatedly from a number that said Home Depot - finally picked up. Was met with a rep named Ranita who yelled at me for 5 minutes. I told her I did not have an account with Home Depot. She said there were late charges. I said I would take that up with my credit card company. She said, "WHAT CREDIT CARD COMPANY, I'M WITH CITIBANK." I said I was not a member with Citi Bank, but rather Chase and what was her name. She said RANITA. I SAID THAT THREE TIMES. So I hung up. Needless to say, won't be switching over to Citi Bank if she is considered a Manager.

I have been a Citibank customer for 25 years. I took a large sum of money from a different bank and brought it to Citibank in May to avoid monthly checking account fees. It took until June to open the account. Ever since then, I have received calls and threatening letters FedEx'd to me that they will block my account if I did not provide information as to where I got my "wealth". I have been on the phone several times and felt suspicious of their questions and that I needed to identify myself (name, birthdate, social security number). Shouldn't they already know this? I then requested help from my local branch manager (nice, helpful people at the branch). He and I completed the "required" form, he scanned it and sent it in. They wanted to know my monthly income, source of my accumulated savings. "Working my butt off" was not an acceptable answer.

I had applied for a global currency account in June 2019 which still has not processed. Received no update or communication from Citibank. I had to personally contact them to follow up on the application status. Firstly, application did not go through because it was lost in the mail then I submitted again via email and was informed address was written differently to my profile... It is ridiculous that Citibank do not identify "Avenue" as "Ave". I am sure if you type it onto google maps it will come up.

I opened my account with them, then I added money to the account from my debit card. Then, I called to have the funds transferred back, due to that I was canceling the account with Citibank. The agent informed me that the funds would be back to my debit card within 2-5 days. Then, 2 days later I call to find out what's happening and the other agent informed me that they had cut a check for the amount to send to my house within 3-5 days.