Chase Mortgage Reviews

Weeks later, Gracey calls me to tell me they need more information (all of which had been provided previously). She does not know the difference between deed, trust and title. I will never do business with Chase or JP Morgan again. And yes, the loan was approved though I continue to get rambling calls from this reviewer.

Original Review: May 12, 2025

I’m very disappointed in my recent experience with Chase Home Lending. I paid a $500 good faith deposit to begin the loan process on two properties. Unfortunately, both deals fell through after serious issues were found during the home inspections—issues that made it financially unreasonable to proceed. It was my understanding that the deposit would only be forfeited if I voluntarily withdrew or failed to complete the application process.

At no point was I informed that pulling out of the deal due to significant repair issues—identified during inspections—would cost me that deposit. These were early-stage withdrawals based on legitimate findings, not capricious or last-minute decisions. This experience has left me feeling taken advantage of, especially from a financial institution as prominent as Chase. I strongly encourage others to read the fine print and ask specific questions about refund policies before paying any deposit. Based on my experience, I cannot recommend Chase Home Loans.

This delay had real-world consequences: I lost valuable work hours, my child missed multiple days of school and had to go through repeated enrollment and withdrawal processes, and we were left in a state of unnecessary turmoil—all of which were documented and presented to Chase at multiple points. Let me be clear: I had every piece of evidence to prove that the fault lay entirely on their side. I provided documented communications, rate-lock terms, DTI details, and salary documents. Yet, Chase's team ignored or dismissed the evidence—And instead, repeatedly attempted to blame me for delays they themselves caused. Their behavior was not just negligent, but dishonest.

Over the course of this nightmare, I exchanged a staggering 631 text messages and calls with Chase's lending team. Of these, **241 went unanswered—**and nearly all of the ones they did respond to came before I was fully secured as a customer. Once they had me committed, the responsiveness, care, and transparency vanished entirely. Adding to the chaos, I received over 30 revised copies of loan documents—a level of disorganization that is simply unacceptable for a financial institution of Chase’s size. Instead of operating with clarity and precision, they seemed to be winging it with every step. There was no proactive communication, no accountability, and absolutely no urgency unless it involved assigning blame or passing the buck.

The errors they made were elementary and preventable—Including mishandling my income and job benefit information during the underwriting process, which caused further delays and unnecessary confusion. But the worst moment came just a day before closing, when they demanded I produce $80,000 in cash—With less than 24 hours notice. This was a shocking and outrageous request, completely out of line with everything previously discussed, and clearly the result of their internal mismanagement. To top it off, they failed to honor the lender credit promised in the rate-lock agreement—a documented commitment that they simply ignored. It wasn’t until I escalated the situation and got Chase’s Executive Office involved that things began to move. Had I not done so, I am convinced this entire deal would have fallen apart entirely.

At the very end, Chase attempted to pacify the situation by offering a $5,000 compensation, citing their “not closing on time” guarantee. Let me be very clear: this amount wasn’t even a fraction of the financial cost, emotional distress, or disruption this process caused my family. It was a token gesture, and frankly, an insult in the face of the documented trauma we endured. In summary: Chase Mortgage Lending treated one of the most important financial decisions of my life with a level of carelessness and indifference that was both appalling and damaging. Their team failed at every level—processing, communication, honesty, professionalism, and accountability. My sincere advice: Stay far away. Chase may be a large, recognizable name, but they are entirely unfit to handle the responsibility of mortgage lending. Choose a lender that values your time, your documentation, your well-being—and most of all, your trust.

* **Provide a written explanation** of how this error occurred and what steps are being taken to prevent similar mistakes in the future.

I am deeply dissatisfied with this experience. I expect a prompt resolution to this issue and a demonstration that Chase Bank values its customers' trust and financial well-being. Failure to address this promptly will force me to consider alternative banking options.

This company needs to find an industry that matches their skill set because mortgages is NOT one of them! Sorry does not work as a response for employees' incompetencies! This situation is ridiculous! It should NOT take 6 months to do a subdivision paperwork that has nothing to do with a house that they hold the mortgage! It’s land which anyone will tell you has no value to mortgage other than a legal description! The value is in the structure which will remain the same plus have value added by upgrades upon subdivision! Now, hold your mortgage payment for 6 months and see how fast they move! Of course when they call looking for payment just say “sorry” and all will be forgiven!