Carrington Mortgage Services Reviews
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About Carrington Mortgage Services
Carrington Mortgage Services (NMLS #2600) is a full-service mortgage lender that provides various loan options to a wide range of borrowers. The company was founded in 2007 and has since served over 1.4 million customers. It offers a digital loan servicing experience through its online loan portal and mobile app.
- Check rates online
- Flexible loan qualifications
- Personalized online dashboard for account management
- No in-person branches
- No phone support on weekends
Featured Reviews
Rates
You can check rates for purchase loans on Carrington Mortgage Services’ website. From the home page, click “Purchase” and select that you’re not an existing customer. Once you answer questions about the home's purchase price, the property's ZIP code, your down payment amount, your income and your credit score, Carrington shows you loans you may qualify for along with interest rates and annual percentage rates (APRs).
CMS offers both fixed- and adjustable-rate loans. Adjustable-rate mortgages (ARMs) have an introductory fixed-rate period that typically lasts five, seven or 10 years before the rate changes on a regular basis. An ARM could be a good choice if you want a lower rate to start or plan to either refinance or sell your home before the rate adjusts.
According to data provided under the Home Mortgage Disclosure Act, Carrington’s average home purchase rate from 2019 to 2021 was slightly higher than the national average. In 2021, its average home purchase rate was 0.75% higher than the national average.
Carrington Mortgage Services average home purchase rate vs. national average
| Year | Difference from national average |
|---|---|
| 2021 | +0.75% |
| 2020 | +0.68% |
| 2019 | +0.74% |
Application process
You can start the application process with Carrington Mortgage Services online by calling to speak with a loan officer. Be ready to answer questions about your income, assets and debts; the company uses this information to pre-qualify you for a loan.
During the application process, you’ll need to submit specific financial documents, such as W-2s, pay stubs, bank statements and previous years’ tax returns, to your loan officer.
Rosanne, a ConsumerAffairs reviewer from Hazlet, New Jersey, said of working with Carrington Mortgage Services:
"I can't say enough about my dealings with Ben, my loan specialist at Carrington Mortgage. … Ben is pleasant, knowledgeable, caring, and excellent with communication. He is easy to speak with and takes the time to explain every detail of the process and answer any questions you may have. My loan processor, Tiffany, was also excellent at keeping me informed as it came time to close. She responded to my emails immediately, which is not something you often find."
Carrington Mortgage Services application features
| Features | Availability |
|---|---|
| Online application | |
| Mobile document upload | |
| Physical branches | Six states |
| Publishes minimum rate on website | |
| Rate lock | 15 to 60 days |
| Pre-qualification (no hard credit pull) | |
| Certified approval letter |
Loan types
Carrington Mortgage Services offers a variety of loan products, including:
- Conventional loans
- FHA loans
- VA loans
- USDA loans
The company also offers a loan option called Carrington Flexible Advantage, which it says is ideal for those with low credit scores or high debt-to-income ratios, those who are self-employed or don’t track income traditionally, or those with a recent credit event, like a foreclosure or bankruptcy.
Carrington also has a Flexible Advantage Plus loan for those who have lower credit scores but are current on their debts, and a Prime Advantage loan for those with a credit score of at least 660 who don’t qualify for a conventional or government-backed mortgage.
Fixed-rate loans come in 15-year or 30-year terms. ARMs are available as 5/1, 7/1 or 10/1 loans. (A 5/1 ARM means the borrower will have a fixed interest rate for five years, then the interest rate will adjust every year after.)
In 2021, CMS reported 11,272 home purchase applications; it closed on 6,243 home purchase loans (55%). About 12% of these home purchase applications were denied.
Loan applications for home purchases only by year
| 2021 | 2020 | 2019 | |
|---|---|---|---|
| Home purchase applications | 11,272 | 17,227 | 13,445 |
| Home purchase loans closed | 6,243 | 9,078 | 6,904 |
| Home purchase applications denied | 1,388 | 2,172 | 1,941 |
| Home purchase preapprovals denied | 0 | 36 | 125 |
Refinancing
You can refinance with Carrington to pull cash out of your home's equity or change your rate or term. The company offers both conventional and government-backed refinance loans.
The majority of the mortgages Carrington Mortgage Services originated from 2019 to 2021 were for refinancing. In 2021, about 83% were for rate-and-term refinances and cash-out refinances combined. Only about 17% of its loans in 2021 were for home purchases.
Home purchase vs. refinance loans by year
| 2021 | 2020 | 2019 | |
|---|---|---|---|
| Home purchase loans | 16.78% | 24.35% | 20.05% |
| Refinance loans | 44.04% | 48.50% | 45.66% |
| Cash-out refinance | 39.19% | 27.15% | 34.29% |
Requirements
Carrington Mortgage Services provides general borrower requirements by loan type. For conventional loans, Carrington requires a credit score of at least 620 and a down payment of 20% or more. It does offer Home Possible loans that require as little as 3% down.
If you’re applying for an FHA or VA loan with Carrington, you need a credit score of at least 500. FHA loans require as little as 3.5% down, while the other government-backed loans don’t require money down.
Carrington’s Advantage loans permit credit scores down to 550 and allow you to qualify even with negative credit events.
National mortgage requirements by type
| Min. credit score | Min. down payment | Compare with other lenders | |
|---|---|---|---|
| Conventional | Typically 620 | Typically 3% | Mortgage lenders |
| FHA | 500 | 3.5% with 580 credit score | FHA lenders |
| VA | Set by lender (often 580) | 0% | VA lenders |
| USDA | Set by lender (often 640) | 0% | USDA lenders |
Cost and fees
Carrington Mortgage Services discloses some, but not all, fees online. Many of the fees you pay for your loan depend on the loan type, the loan amount, your down payment amount, where the property is located and other factors.
You’ll receive an estimate of closing costs and other fees after you apply for a loan from Carrington, but you can also ask a loan officer at the time you apply. At least three days before the closing, CMS will give you a finalized list of closing costs in a document called a Closing Disclosure.
FAQ
How does Carrington Mortgage Services work?
Carrington Mortgage Services offers purchase and refinance loans to customers across the U.S. To apply for a mortgage, you can start online or call the company. A loan officer works with you to determine your needs and guide you through the process, from pre-qualification through closing. After your loan closes, you can use the online dashboard to verify loan details, see account activity and make payments.
Is Carrington Mortgage Services legit?
Carrington Mortgage Services is a legitimate mortgage lender that’s been in business since 2007. The company offers a number of home purchase and refinancing options for borrowers throughout most of the U.S.
Where is Carrington Mortgage Services available?
Carrington Mortgage Services is available in all states except Massachusetts and North Dakota. The company has branch locations in Arizona, California, Connecticut, Florida, Indiana and Maryland.
Carrington Mortgage Services Reviews
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Reviewed Jan. 5, 2026
I needed to sing praises to Ms. Dionna for her wonderful customer support and very much needed encouraging words as my financial situation had changed causing me to look for “hardship“ assistance. Ms. Dionna was patient with me and left me uplifted in my spirit. Times are hard however she truly blessed me on 01/05/2026. I couldn’t end my day without giving her proper recognition. Thank you Ms. Dionna. May your life be blessed.
Reviewed Aug. 27, 2025
I have a rough time in the beginning with Carrington Mortgage Services LLC company but the supervisor and the director at Carrington stepped in and gave me someone that could actually help me and get the job done and I am happy and grateful that it all got resolved
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Reviewed July 12, 2025
Amazing Experience with Our Loan Officer! We had the pleasure of working with Leslie and I honestly can't say enough good things about the experience. From the moment we started the process, she was incredibly helpful, patient, and thorough. Leslie took the time to walk us through every step, answering all of our questions and ensuring we understood everything along the way. What really stood out was how much effort she put into making sure we had all the resources we needed. It was clear that she genuinely cared about us getting the best deal and making the entire loan process as smooth as possible. It felt like a true partnership, and we felt supported every step of the way. We are so grateful for the time and attention that was given to us, and we highly recommend Leslie to anyone in need of a reliable, knowledgeable, and caring loan officer. Thank you for making this experience stress-free and for going above and beyond!
Reviewed June 10, 2025
Fantastic attitude, answered the phone with the most enthusiasm I've ever heard from a customer representative. Also it seemed very genuine, she educated me and really seemed to care about my situation. She was very relatable. I wish everyone was as great as she was on this phone call. Give Belinda a raise because she is the best and goes way beyond expectations.
Reviewed March 19, 2025
I had such wonderful help with trying to secure a refinancing and I kept goofing up making mistakes and couldn't figure out what I was doing wrong; however Jennifer ** amazingly figured it all out and helped me complete the process.
Reviewed March 4, 2026
Our loan was with PennyMac and they sold it to Carrington. Carrington does NOT follow the industry standard. With PennyMac we sent in double payments EACH and EVERY month the extra went directly to principal. We sent in our first payment to Carrington (after we called them to verify they would put extra directly to principal) well, they did NOT, they put it to the the first and second payment. When we called them they stated for them to do what we want, we have to give them access to our bank, we stated NO, that is not what you originally stated. This company is a predatory company, pure and simple.
Reviewed Feb. 13, 2026
My mortgage was transferred to Carrington, and since the transfer I’ve received repeated refinance solicitations by phone and email. I have asked multiple times—both by email and by phone—to be removed from all marketing communications, and I have clearly explained to their representatives that I will not refinance my loan with Carrington. Despite those requests, the contacts continue, often multiple times per day, and frequently from different sales representatives or managers. Because I have a VA loan, the outreach seems targeted around refinancing. At this point, it feels like ongoing harassment rather than normal customer communication.
Reviewed Feb. 6, 2026
My Bank of America mortgage was sold to them, and it was a horrific experience. They were unresponsive to my requests to simply update my mailing address. Every call was a complete restart of the conversation as if they didn't take notes, and it was inconvenient in every way possible. I ended up dropping Bank of America, who told me I was a great customer, and sold the home and paid this off. If you need good customer service, this is not the place I'd recommend.
Reviewed Oct. 31, 2025
I hate Chase sold my loan to CMS! They have been a pain to deal with since they took over my loan. I recently went through a rough patch and was trying to catch my payments up and I stressed to them I'm trying to send what I have in to them. They never would accept my payments and then their policy changed on October 1 and the representative didn't tell me so I had to mail 4 payments in at once. So I did what I was told. Now they haven't even gotten the payments from the P. O. Box. I think they want me to lose my home and I just have 10 years left.
Reviewed Oct. 30, 2025
Customer service has been minimal and confusing since our loan was transferred to Carrington. Items such as inconsistent amounts due on the app versus in the printed statement, as well as inaccurate escrow analysis and non transparent information when trying to get us to refinance with them have given us a negative impression. We are looking forward to refinancing with our original lender.
Sources
- Federal Financial Institutions Examination Council, “ HMDA Data Publication .” Accessed Sept. 12, 2022.
Carrington Mortgage Services Company Information
- Company Name:
- Carrington Mortgage Services
- Website:
- carringtonms.com