Carrington Mortgage Services Reviews

Admiral ** helped me with my loan modification every step of the way. He answered all my questions in a decent amount of time, and I asked a lot! He was very forthcoming with information even if it wasn't what I wanted to hear—he gave me all the facts so I could make a sound informed decision. His customer service is spot on! To break it down, if you want someone who is going to be attentive, take their time with you, answer all your questions truthfully, and make sure you understand the process, then Admiral ** is who you want as your loan officer during these tough times. I can't say enough good things about this gentleman! Thank you so much!

My loan was transferred to this company earlier this month, and the process has been deeply flawed and frustrating. The portal I have access to only allows payments, with no option to view an updated statement. Despite calling multiple times to request one, I’ve received no resolution. During my most recent call, I was advised to sign up for the portal, which I did, only to then be told that receiving an updated statement would take 5-10 business days—pushing it nearly into the next billing cycle. This defeats the purpose of having a portal if important information isn’t readily accessible. While the customer service representatives were polite, they demonstrated a lack of accountability and contradicted what previous representatives had told me.

So I had a flood in my basement. The insurance company took almost 2 months to pay me. After I received a check it was made out to me and Carrington mortgage. Carrington has another department called lost track that handled their insurance. They gave me the option to overnight the check which cost me $80. I figured if I overnight it, it would expedite the process which it didn't. Lost track is a nightmare is a scam and they need to be investigated. They're supposed to send me a portion of my funds to start the repairs which they didn't. Every single step with them took about two weeks. They wanted to know what the fund is for. I told him that the insurance based it on my estimate I sent them the estimate. They needed to verify with Insurance Company that took them another two weeks after a month I decided to fix my basement with my own funds. Still they never release my partial payment.

My mortgage was sold to this company as my original mortgage was through US Bank. Upon receiving this notice I found that my bank account through US Bank had been shut down due to inactivity and my money was sent to unclaimed funds. I have since became disabled and receive disability social security and this mortgage company refuses my debit card as payment that has been provide to me from the US Government and I'm ♿disabled homebound so it's made it extremely difficult to pay my mortgage every month. It's been a nightmare for me. I've asked and asked every time they call or I call them to try and find a easier way for me to pay my mortgage but never have they obliged in doing so. I'm so worried of foreclosure just ahead...

Carrington Mortgage Services LLC is the fraudulent financial institution that unfortunately legally operates in the US. This is the worst company I ever dealt with. They create mess in the statement, numbers never add up: they manage to change the amount of your fixed mortgage monthly payments, increasing it without your knowledge. No explanation given when you call. They impose fees, buy a new insurance and increase your monthly payments even though you have a full coverage with your HOA, then pretend that never received the insurance info from your HOA. They charge you property taxes, adding to your mortgage with an interest without your consent, even though we never had any agreement with Carrington regarding property tax payments.

Whatever you do stay away from Carrington Mortgage Services. They are known for making mistakes with your escrow account. Creating a shortage by overpaying on taxes, and then raising your payment to cover for their mistake, in hopes you can't afford an attorney to fight them over their mistake, in hope they can foreclose on your home so they can take it and sell it. That's what they are trying to do to me right now. 9-24-24. I'm getting ready to file a small claims lawsuit against them, they will be paying the attorney fees. The treasurer's office has all the evidence. You have to stand up against corrupt companies like this. Otherwise they will walk all over you and take your money or your home. They should be shut down for good!

I have never had a lender so unwilling to work with me. Their policies are terrible and they make life very difficult for the customer. I thought policies couldn't get any worse than when I was with Chase but I was very wrong. I am seriously considering taking the several thousand dollar hit to refinance with another company to cut all ties with Carrington.

Best Catch Recommendation for Carrington Mortgage Services is: In 2020, my husband and I worked with Brendan ** to refinance our home mortgage and Brendan went above and beyond to make sure he got us the best rate. My husband and I had checked other sources but Brendan's customer service and his relentlessness to make sure we were taken care of exceeded our expectations. Recently we had been getting calls and emails from other loan officers from Carrington but I happen to see Brendan's most recent email contacting us about equity in our home and I remembered his name and how he helped us and I told my husband that we should reach out to Brendan again.

I was charged a late fee of $70 on an underpayment of $66 when I misplaced my mortgage statement. I paid from an older bill which showed an incorrect amount as my payment had gone up and I forgot about the increase. We have never been late or short before and they would not waive the late fee. First time I asked, they refused but never called me back after saying they would look into it. Tried again 2 months later and was refused because they followed their policy. Basically took advantage of a senior that was never offered and forgot to ask for a waiver. Terrible and unsatisfactory customer service. I would not do business with them.

Marine Corps Veteran. Carrington Mortgage put me on a forbearance agreement from 8/1/2023 to 12/31/2023. I contacted them prior to the end of the forbearance agreement and told them I needed a few more months and if they can extend my forbearance agreement another 3 to 4 months would be greatly appreciated. Not did they not extend it another 3 to for months, but they wanted me to sign a loan modification taking my payment from $3600 to $6000 a month. How is that helping me out? How's that helping my daughter out?