Carrington Mortgage Services Reviews

I have a rough time in the beginning with Carrington Mortgage Services LLC company but the supervisor and the director at Carrington stepped in and gave me someone that could actually help me and get the job done and I am happy and grateful that it all got resolved

Amazing Experience with Our Loan Officer! We had the pleasure of working with Leslie and I honestly can't say enough good things about the experience. From the moment we started the process, she was incredibly helpful, patient, and thorough. Leslie took the time to walk us through every step, answering all of our questions and ensuring we understood everything along the way. What really stood out was how much effort she put into making sure we had all the resources we needed. It was clear that she genuinely cared about us getting the best deal and making the entire loan process as smooth as possible. It felt like a true partnership, and we felt supported every step of the way. We are so grateful for the time and attention that was given to us, and we highly recommend Leslie to anyone in need of a reliable, knowledgeable, and caring loan officer. Thank you for making this experience stress-free and for going above and beyond!

Fantastic attitude, answered the phone with the most enthusiasm I've ever heard from a customer representative. Also it seemed very genuine, she educated me and really seemed to care about my situation. She was very relatable. I wish everyone was as great as she was on this phone call. Give Belinda a raise because she is the best and goes way beyond expectations.

I had such wonderful help with trying to secure a refinancing and I kept goofing up making mistakes and couldn't figure out what I was doing wrong; however Jennifer ** amazingly figured it all out and helped me complete the process.

Admiral ** helped me with my loan modification every step of the way. He answered all my questions in a decent amount of time, and I asked a lot! He was very forthcoming with information even if it wasn't what I wanted to hear—he gave me all the facts so I could make a sound informed decision. His customer service is spot on! To break it down, if you want someone who is going to be attentive, take their time with you, answer all your questions truthfully, and make sure you understand the process, then Admiral ** is who you want as your loan officer during these tough times. I can't say enough good things about this gentleman! Thank you so much!

I hate Chase sold my loan to CMS! They have been a pain to deal with since they took over my loan. I recently went through a rough patch and was trying to catch my payments up and I stressed to them I'm trying to send what I have in to them. They never would accept my payments and then their policy changed on October 1 and the representative didn't tell me so I had to mail 4 payments in at once. So I did what I was told. Now they haven't even gotten the payments from the P. O. Box. I think they want me to lose my home and I just have 10 years left.

Customer service has been minimal and confusing since our loan was transferred to Carrington. Items such as inconsistent amounts due on the app versus in the printed statement, as well as inaccurate escrow analysis and non transparent information when trying to get us to refinance with them have given us a negative impression. We are looking forward to refinancing with our original lender.

Horrible company! Not Veteran friendly and I would not recommend to anyone. My loan was recently transferred to this company and after 45 minutes and speaking with several customer service representatives no one could tell me how my monthly payment went from 1894$ to 3000$. Additionally, the unprofessionalism, lack of experience, and inability to answer my inquiries was extremely alarming.

My mortgage with another.... more reputable... lender was recently sold to Carrington. Awful transition. No so called hello letter received until long after payment due. Customer service when called completely ignored my questions reading from their instructed script. I get a a supervisor who did seem more competent. My big and I mean BIG issue... Carrington sold my personal information to a third party insurance company. The insurance company states they were aware of my recent escrow review and stated for a mere $900.... I Could avoid future increase. I have filed complaints with government for suspicious activities of this mortgage company and am now looking to refinance... back to my original mortgage company. Stay away from this less than honest mortgage lender.

This company has poor communication by design. It takes over 21 days to receive notification in the mail. If there is a problem with the payment, even when you go paperless! This company engages in illegal practices in order to collect fees. For example, did you know that you can't pay your balance shortfall in an escrow account in a sum less than $600? Apparently that's an internal process that allows them to avoid maintenance and monitoring your escrow account while jacking up your monthly mortgage price as if you didn't pay the budget shortfall amount, charging you late fees, holding your correct payment in suspense rather than crediting it to your account and notifying credit bureaus you have not paid in an attempt to move you toward foreclosure.