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i have a checking account w/ astoria. im also in the military, so i use the direct deposit feature. ive been a member of astoria for 2 years now. last week, on 2/28, i was supposed to be paid. i wasnt. so i called 1800 astoria to find out if something was wrong. i was told that my account was closed. i talked to a customer service specialist and was told that they could not help me. i would have to talk to the branch. i called them and they told me it had been closed by discretion of the manager. they told me i would need to come to the branch. i callled back 1800 astoria and told them my story, including i am stationed in texas, and someone by the name of riochelle told me not to worry, she was handling the situation. i was told that i would be paid on sat mar 1st, and my account would be reopened. saturday came and i was not paid and my account was still not open. i called her back and she told me that she personally talked to the branch and that i would be paid. she then told me that my account was open but my direct deposit had been sent back to the department of defense by someone in the branch. i still have not been paid or know when i will be.
Astoria Bank Company Information
- Company Name:
- Astoria Bank