Consumer Complaints and Reviews
On 11/03/2006, I bought the 2006 SUZUKI GRAND VITARA VIN JS3TD941464103885 and I finish the payment for entire credit in Nov. 2010. Recently I took my car to evaluate in CARMAX and they give a printed history stating that on 01/04/2008 the vehicle was SOLD IN AUCTION and on 01/07/2008, it was offered for sale in Lima (OH). I do not understand this situation. The vehicle had been with me the whole time with insurance and plate ** issued in MY NAME and all payments were satisfied in time. No lien or collect had been issued against my person. Is it possible for you to correct this? Your prompt answer will be highly appreciated.
I am down to $69.99 balance on my original contract. I bought the car brand-new in 2005, and it has less than 40,000 miles on it. Now, I can't find where, nor how to get my clear title. They have sent most of their stuff to Ally Bank (Is this really a bank?), and they are trying to collect more than $600.00 in additional charges. Yet, I have a statement from ASFS that shows the above amount. Ally Bank is terrible and even has people in Malaysia trying to answer questions. I don't want someone outside our country trying to give me answers to ASFS. By the way, I have been very happy with our Suziki Forenza. I love it! Please, can't anyone help me with paying this measly $70 I have in my hand and get this title clear? Thank you.
Suzuki Forenza was one of the worst cars I have ever owned. I have spent more money in the past three years trying to maintain this vehicle. It is unreliable. I would not suggest it to anyone trying to purchase a vehicle like this. It turned out to be one of the worst experiences of my life. First, The check light always comes on. Second, the light to my driver’s air bag is on. Last, my tire light is would not go out. I have taken this to a mechanic after mechanic. Not even a Suzuki dealer can fix this problem. The car is a 2007. At this point, I do not know what to do. I told them thanks for nothing. I will not suggest to anyone, friend or enemy, to buy a car like this. My experience was a total disaster.
In early March 2008, I purchased a car from the local Suzuki dealership. I was offerd a 0% financing through American Suzuki Financial Services which I accepted. With in a few weeks, I recieved a payment coupon and a direct deposit form that I could make out for easy payments. Before the payment due date, I recieved a second letter in the mail with a new payment coupon that had a diffrent account number and a new direct deposit form. No correspondence was done to follow up this. I contacted American Suzuki Finacical Services (ASFS) and could not get the customer care rep to give me any information, he stating that even the new account number issued was not active and that I would need to contact the dealership to resolve this. I contacted the dealership which in turn contacted ASFS to see if they could get any answers, they could not.
I again contacted ASFS and spoke with a customer care representative and was once again informed that the account was closed and no information could be given with the exception that the account had been paid off and to contact my dealership. I contacted the dealership again and they contacted ASFS and was informed that there had been a mix up and the second account was made active again. I was informed this and made a payment at the start of April through on line payment. The payment was returned to the bank as the account was closed. I contacted ASFS and was informed that the account was closed and there was nothing they could do.
I notified BBB and put in a complain, the account was made active again, this was done early May. Once I verified that the account was infact active, I made a payment. After I verified that the payment cleared, I made a second payment which was ahead of the due date. I then recieved a payment notice that had a late fee attached. A late fee for a account that was not even active. After a few more calls to ASFS, I was finally able to get the late fee backed out. I am now waiting for a new credit report to verify they did not mess with my credit. On the latest bill I have, I now have a $100.00 charge, I contact ASFS and was told that this was a repossesion charge. I inquired as to what was being repossed. I could not get a answer. I was informed that a form would be faxed to me so I could dispute the charge. No form was ever sent.
I again contacted ASFS and again was told that it was a repossesion charge but could not be told anymore. I was told that a representative would call me with with n 24-48 hours to explain this. I have recieved no calls. I can not understand how a agency can mess up accounts so bad and never contact the customer, or expect the customer to make payments with out explaining the charges. I have no option other than to pay the $100 as I do not wish for my credit to be comprimised and hope that I can get some explanation from ASFS. I have spent an estimated 15 hours on the phone with ASFS and still have no idea what has happened or is happening with my account. This has to be the worst customer service I have ever encountered.
American Suzuki Financial Services Company Profile
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