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I have a 2011 UPPAbaby Vista that has suffered catastrophic failure where the crossbar is welded to the frame. Because of the break, the stroller lurched to the side abruptly. Thankfully, my toddler was strapped in securely. Despite the strollers age, I've used fit or no more than four years between two kids, with an umbrella stroller mixed in as well. I reached out to UPPAbaby for assistance and they offered a 20% discount on a new frame since the stroller is out of warranty. However, a quick search online and on Twitter will show that this is a known issue with these strollers. There's even a video of a poor dad teaching others how to fix the break with a rod and bolts. I would not expect this from a company that professes to make high-quality products for babies and young children.
We decided to buy several UPPAbaby products (including the MESA car seat and the Cruz Stroller) because we had read about the outstanding quality of the UPPAbaby products, but also about the exceptional customer service of the company. I recently had a small issue with my MESA car seat (the car seat handle got locked in the upright position) while I was traveling and I contacted UPPAbaby customer care. They did not ask any questions and sent me a brand new MESA car seat and even told me that I could keep the extra car seat base. I was so impressed with the easiness of the experience. It just made me an even bigger fan of the company. I am a customer for life. I could not give a stronger recommendation for the company.
I purchased an expensive stroller add-on for a baby shower gift. The cardboard package was left without any plastic cover on my doorstep on a day when it rained 3 inches. I contacted the company to see if they could replace the damaged packaging or if they could ship a new item and take this soggy one back. I was told to let it dry out of the box. They then said I could get a replacement, but they would not cover either the replacement shipping or my return shipping, so I would have had to pay shipping 3 times if I wanted a presentable gift package! Very disappointed at their lack of concern.
We purchased a Vista Pushchair in 2014 and within 4 years the handle has literally fallen apart. The steel inside has snapped in two places and the plastic pieces have snapped. Rendering the pushchair unsafe. When we contacted Uppababy, because it's not in warranty, they want to charge us for a new handlebar. Given we spent so much on this pram and it is only 4 years old, we are very disappointed in their lack of commitment to their products and customers. Just another company out to get as much money as they can, caring little for those who purchase from them. Serious design flaws and poor customer service!!
The extension canopy fabric tears out after 6 months of use and it's not covered under warranty for repair. I don't understand why such fragile fabric is used for the canopy. It's a such expensive pram. Not worthy the money. The customer service insist the canopy extension is made of extremely good quality fabric and damage is made by me. My suggestion to whoever is considering buy this pram to review the canopy extension fabric yourself and compare with other good brands like Bugaboo. I definitely will not consider the UPPAbaby one as extremely good fabric. The canopy extension is useless under windy condition and not long enough for sunny days. It also take up a lot of space in the car.
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Oct 2018. My UPPAbaby Vista in 'Henry' while a beautiful pushchair to look at came with serious defects. The break suddenly stopped working on our third outing with my newborn which was worrying to say the least, but then I also had my 20 month old in the toddler seat and she managed to break a tiny piece of plastic used to make the straps longer/shorter and proceeded to scratch herself on it making her cry out. I was furious to find that this seat designed for an infant of her age had broken so easily and become unsafe and unusable for both of my children. I have spoken to customer services and haven't received an apology or any indication of concern for a potential fault in manufacturing.
The pushchair is under warranty so they have agreed to fix the breaks but feel no obligation to fix the toddler seat. I was also promised a replacement pushchair while the locking system on the breaks is fixed which I've been told will take 7-10 days. However, this did not happen and no replacement has been issued to me. I'm very saddened and also just plain angry to have spent hundreds of pounds on a pushchair I can't use.
I purchased a $900 Vista a few years ago, hardly used, the stitching under the seat ripped open so I contacted UPPAbaby, provided them with serial number and all for proof of purchase. They wouldn’t replace the seat but they told me to purchase a spare seat which is $65. I purchased a $900 scroller from the company and they won’t even replace a seat for you. They want you to buy and pay for the part. Horrible company! $900 scroller that’s cheaply made. Very sad and upsetting. Hope you change your mind about making a huge investment in these scrollers, waste of money, nothing special about it. If you do decide to buy one I wish you the best of luck.
I have the most expensive Uppa stroller one can purchase. Only used it my neighborhood; never took on travel etc. A little over 3 years, the frame snapped while my daughter was in the stroller. She is average weight and height. It snapped right on welded section - either bad welding or poor metal.
UPPAbaby G-luxe has a fold down leg rest that can be up for smaller kids or down for bigger ones. The lay down back is great if child wants to nap in stroller. There is soft cushion seating so it is comfortable for my child, large canopy to block the sun with an extender. Set up is easy. Push the release latch and step on the locking mechanism. To collapse just press a button and pull a lever. It collapse and you fold. However, bigger basket area on the bottom or more storage for small things like keys and phone should be provided. Separate handlebars make it difficult to drive with one hand when trying to do something else while pushing the stroller.
Our UPPAbaby stroller was black in color and it had a shade cloth that was retractable. It had a very good shade cloth to keep the sun off of the baby. It could be easily adjusted depending on the position of the sun. It was kind of heavy and a little bit bulky to take with you everywhere. It was also a little bit tricky to fold down but once you learned the correct way it wasn't nearly as hard. It was the easiest thing in the world to handle. It was easy to set up and use. The kids learned how to do it as they got older.
UPPAbaby expert review by ConsumerAffairs
Run by two parents who use their first-hand experience with strollers and baby gear as inspiration for their products, UPPA Baby is an American company that offers parents several stroller options for babies and toddlers.
Infant specific strollers: UPPA Baby’s MESA stroller is designed for infants weighing 4-35 pounds and measuring up to 32 inches. These strollers feature the SmartSecure System, which includes a visual red to green indicator to alert parents when their child is safely strapped in and when they need to be adjusted.
Adjustable handle: Some of UPPA Baby’s strollers include a telescoping handlebar, which adjusts to meet the height of individual drivers. This is ideal for instances when multiple caregivers plan to use the stroller frequently.
Options for multiples: Several of UPPA Baby’s strollers have an option for multiples. The Vista, for instance, has options for several combinations: baby/toddler, toddler/toddler, twin babies and three children. The G-Link has flexible options for two children of varying ages/sizes.
Adjustable strollers: The Cruz stroller easily adjusts and grows with your child, adapting from newborn to toddler with ease.
Safety notices: Stay up to date on the latest safety notices, recalls and warnings on your UPPA Baby stroller by visiting the Safety Notice section of the company’s website. Request a replacement or new part as needed to address the recall or safety notice straight from UPPA’s website.
Best for: UPPA Baby strollers are best for parents and caregivers seeking a state of the art stroller for one or more children.
UPPAbaby Company Information
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