UPPAbaby

UPPAbaby Reviews

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UPPAbaby Reviews

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    How do I know I can trust these reviews about UPPAbaby?
    • 4,603,499 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServicePriceStaff

    Reviewed Jan. 14, 2025

    Terrible customer service. We are expecting twins and bought a Vista V2 bassinet which ended up being the wrong colour. They absolutely refused a return or exchange, saying that was Final Sale. There was no notice of Final Sale on the bill of sale or on my Uppababy account purchase history. We did not see the Final Sale notice on the product page as it was purchased on boxing day so there was confusion as to what type of discount we were buying. If we knew it was Final Sale we would not have taken the chance to buy it. Now we are stuck with a bassinet that we cannot use.

    Customer Service refused to work with us, even for a store credit. They stuck us with the $283 + tax unit when we are expecting twin boys in a few weeks. We have a lot of equipment to buy and would prefer to buy new from Uppababy. After this experience, we will only buy used or buy another brand. This company has the privilege of working with expectant families and charging a premium price. They do not care about the families they work with whatsoever. Any claim to have compassion for expectant families who are living under an exceedingly tight budget is a lie.

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    Customer ServiceStaff

    Reviewed Oct. 20, 2024

    Love the stroller but had a very mixed experience with their customer service. The first rep was excellent and incredibly helpful and responsive. When I needed to contact the company due to lack of product delivery, the second rep did not follow through with any of her commitments, nor did she ever reply to my requests for updates. Two completely different experiences but cannot recommend them as a result of my most recent attempt to resolve the delivery delay.

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      Verified purchase

      Reviewed Oct. 12, 2023

      Our UPPAbaby vista frame completely failed like many others after two years of using the stroller on streets. I have no idea how many others had this issue until it happened to us. You are risking your child's wellbeing by buying this stroller. Not only that but this issue has been known to UPPAbaby for years and they have done nothing to rectify it.

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      Reviewed Aug. 10, 2023

      I have an UPPAbaby Vista stroller and the steel cracked at the welded joint and the stroller won't roll anymore. I was pushing my son down the sidewalk and the stroller skidded to a halt. I'm trying to figure out what to do. It looks like the best bet is to buy another stroller because it's no longer under warranty. The stroller worked well until now, but seeing other Uppa Baby strollers having this same issue, it makes me want to buy a different brand.

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      Price

      Reviewed Jan. 21, 2023

      Buyers beware - our Vista stroller frame broke at the welded joints, and UPPAbaby has been incredibly unhelpful in finding a reasonable path forward. The welded joints on a $1000+ stroller should not break - note that we are not using the stroller in any unique way. Ours is the prior model Vista but still only a few years old. UPPAbaby's only option provided was to pay $250 for a new frame, which is the cost of an entire used Vista with all accessories. They have provided no other options, and the stroller is completely unusable at this point. For all the positive feedback we heard about UPPAbaby prior to deciding to purchase this stroller, we could not be more disappointed!

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      Customer ServicePricePunctuality & SpeedReliability

      Reviewed July 12, 2022

      I purchased the Uppababy Ridge stroller for my granddaughter who I am raising. I specifically bought this due to the supposed ease of the folding mechanism when I tested a variety of strollers in the store, and I wanted a high quality product. I also ordered this thinking that a so called high quality company would be VERY customer service oriented. I was SO wrong. The stroller I received is defective, and will not fold! They requested a video of my problem, which I explained I am not able to do as I live alone with an infant. They then promptly "closed" my email request.

      I then tried to set up a video call but there are NO options for a lunch time call, after 5, or weekend, so if you are someone who works, just forget it, unless you take time off. I find this totally unacceptable and I wrote my concerns to the company, but they would not offer up any fair solution for me. I'm asking for some help, that's all, as I need a stroller that works! If you purchase one of their products, which I highly discourage, BEWARE!!! There are plenty of upper end stroller companies who offer free trial periods and much more fair and dedicated customer service. I'm appalled. Uppababy is not worth it!

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      Reviewed March 17, 2022

      This stroller is amazing! Comes with many different conversion options. Comes with a bassinet option and a toddler seat option. Comes with a mosquito net and a closure for the bassinet so your baby stays warm. Lots of space below the stroller. Made high quality. Adjustable handles for the stroller. Wheels lock so your stroller doesn't move. Rides smoothly. Great stroller.

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      Ease of Use

      Reviewed Jan. 21, 2021

      Love my Uppababy! Highly recommend. Easy to use and easy to store. Feels luxurious and safe for baby. I recommend buying the entire set with pram, stroller, and car seat as they all seamlessly flow together and make it very easy. I am not savvy with equipment and I found this stroller car seat everything Uppababy so easy.

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      Price

      Reviewed Jan. 9, 2021

      Absolutely LOVE the Uppa stroller. It’s easy to maneuver (push, collapse, and snap car seat/rumble seat in) and comes with very high safety ratings. It’s easy to clean, the color selection is great too. It is more expensive than other brands, but worth every penny.

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      Reviewed Jan. 8, 2021

      This stroller is both beautiful and functional. It's incredibly easy to stow away in the house or the back seat of a car, the push handle easily adjusts for height, and it's a breeze to swap out the seat to a bassinet or the compatible car seat! Our baby is always very comfortable when he's in the stroller, and we love that we can easily adjust the incline and the footrest to match his mood - reclined back when he's tired or propped up when he wants to look around! The only problem we've ever had with the stroller was when we initially were learning how to fold & unfold for storage, but our issues were easily solved by watching a YouTube video and once we learned the ropes it's been second nature.

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      UPPAbaby author review by ConsumerAffairs Research Team

      Run by two parents who use their first-hand experience with strollers and baby gear as inspiration for their products, UPPA Baby is an American company that offers parents several stroller options for babies and toddlers.

      • Infant specific strollers: UPPA Baby’s MESA stroller is designed for infants weighing 4-35 pounds and measuring up to 32 inches. These strollers feature the SmartSecure System, which includes a visual red to green indicator to alert parents when their child is safely strapped in and when they need to be adjusted.

      • Adjustable handle: Some of UPPA Baby’s strollers include a telescoping handlebar, which adjusts to meet the height of individual drivers. This is ideal for instances when multiple caregivers plan to use the stroller frequently.

      • Options for multiples: Several of UPPA Baby’s strollers have an option for multiples. The Vista, for instance, has options for several combinations: baby/toddler, toddler/toddler, twin babies and three children. The G-Link has flexible options for two children of varying ages/sizes.

      • Adjustable strollers: The Cruz stroller easily adjusts and grows with your child, adapting from newborn to toddler with ease.

      • Safety notices: Stay up to date on the latest safety notices, recalls and warnings on your UPPA Baby stroller by visiting the Safety Notice section of the company’s website. Request a replacement or new part as needed to address the recall or safety notice straight from UPPA’s website.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      UPPAbaby Company Information

      Company Name:
      UPPAbaby
      Website:
      uppababy.com