VSP Vision Care Reviews

This is by far the worst company to deal with. They are so rude and slippery that the contracted offices do not trust them. Nor do they even want your business when they find out who you are insured with. I cannot even accomplish a simple auth to order contacts (lousy $100. Of coverage) after speaking to over 5 "advanced team" members. For the amount you pay a month, to the 1/7 they pay in benefits, to the five thousand hours you spend phone calling and emailing, just keep your money and forget about VSP, let them go OOB.

I first went to an eye doctor in network and paid the co-pay there for my eye exam. I then went online to buy a pair of glasses and submitted the claim through VSP. However, VSP only reimbursed me a portion of it due to a $25 copay for the glasses purchase. I tried to look for this copay information everywhere but couldn’t find it so I reached out to VSP. The agent at VSP (named Justin) insisted I must pay the copay but refused to show me any documentation to prove the existence of a copay. He said they have internal documents stating the copay but couldn’t share to me. He said he could only verbally inform me of the copay.

Paid for their lame insurance every week through my paycheck. When getting ready to retire I wanted to get up to date with exam, readers, and subscription sunglasses for hiking and fishing. Anyway went to LensCrafters for exam and the eyeglass shop at my work for glasses. Let the in network and out of network games begin. They say their reimbursement is only a few dollars less for out of network. Truth is it is less than a third. LensCrafter is a big chain here in the Northeast. Pratt and Whitney their own eyeglass shop. The list of network is lame and they rip you off on the amount they actually stand behind. Be much better off to keep the premium you pay and buy your own and get exam yourself. Not worth it. How do Insurance companies make money this is how.

I submitted a claim for reimbursement for contacts bought online on Wednesday, received check within a week. Website is informative and easy to navigate. I found the information online accurate based on my knowledge through my work HR department. No issues at all.

I emailed this company service times and they keep sending me an email, which I cannot see all the services, charges, what they paid & what I paid. To this date & I'm fed up with them. And, this has been going on for too long now.

I contacted both our medical (Anthem BCBS), and Vision providers to attempt to obtain coverage for Vision Therapy Analysis under ANY applicable codes. VSP does not cover ANY diagnostics related to determining a need for vision therapy. My daughter has visual tracking in the 1%ile. This means that she has to compensate RIDICULOUSLY to do anything requiring saccadic (side-to-side) eye movements. She also paresis of accommodation, which is apparently somewhat rare. For reference: "Accommodation is the ability of the lens of the eye to change shape, allowing for a change in focus from far to near. The lens, which is flexible, becomes more round to bring near objects into focus and flattens to bring distant objects into focus." (nyp.org).

I was signed up with VSP through covered CA. No one informed me of any sort of contractual obligation. Now that I’m trying to cancel, they’re stating that I have to pay for a full year of coverage. Look elsewhere. There are several vision insurance plans that are less expensive and will not covertly tie you to contracts.

Don’t do business with this company. Their communication skills are poor. The reps do what they want. They don’t listen. Don’t gave them your banking info. My employer go through them for vision. They guy signed me up for individual and I said it’s offered through my job. He did what he wanted to. I reported it. They didn’t care. Had to file a dispute. Company are thirsty since the pandemic. They cheat and Lying just to get a sale. Don't mess with this company. Go elsewhere. Shop around. They hang up on you, transfer you to who ever. So unprofessional.

UPDATED 6/13/2023: To add on from my prior review, I had to get a supervisor to get my account cancelled. it's hard to get to anyone for such an easy transaction. the rep on the phone said they would cancel it in 7-10 business days. that is the most craziest thing I ever heard for any type of business. This company will gladly take your money but stall if you want it cancelled. Find another place please.

This company employees a bunch of crooks. They practice shady business deals. They put me on auto renewal I did not authorize after paying 180.00 for a current year that is they provided nothing. I could continue but best advice is just don't.