VSP Vision Care

VSP Vision Care Reviews

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Overall Rating
2.3 out of 5
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About VSP Vision Care

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VSP Vision Care Reviews

ConsumerAffairs has collected 180 reviews and 828 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceCoverageStaff

Reviewed Nov. 29, 2023

This is by far the worst company to deal with. They are so rude and slippery that the contracted offices do not trust them. Nor do they even want your business when they find out who you are insured with. I cannot even accomplish a simple auth to order contacts (lousy $100. Of coverage) after speaking to over 5 "advanced team" members. For the amount you pay a month, to the 1/7 they pay in benefits, to the five thousand hours you spend phone calling and emailing, just keep your money and forget about VSP, let them go OOB.

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Customer ServiceStaff

Reviewed Nov. 14, 2023

I first went to an eye doctor in network and paid the co-pay there for my eye exam. I then went online to buy a pair of glasses and submitted the claim through VSP. However, VSP only reimbursed me a portion of it due to a $25 copay for the glasses purchase. I tried to look for this copay information everywhere but couldn’t find it so I reached out to VSP. The agent at VSP (named Justin) insisted I must pay the copay but refused to show me any documentation to prove the existence of a copay. He said they have internal documents stating the copay but couldn’t share to me. He said he could only verbally inform me of the copay.

I was shocked and questioned this whole thing as fraud. He didn’t care and just tried to force me to accept it. I said I won’t because there is no written document stating a copay. He said there IS a copay. This went on back and forth for over 30 minutes. Eventually, I asked to speak to his manager and his manager was finally able to resolve the issue. She said the copay I paid at the doctor’s office didn’t show up in the system so they charged me the copay for glasses. After verifying with the doctor that I did indeed pay the copay for the eye exam, she admitted the second copay was wrongfully charged.

This was overall a very unpleasant experience because the VSP agent Justin was forcing me to pay for something I didn’t need to. It was appalling that he just wanted me to accept it without showing any proof for a copay. He literally said “verbal” several times to me as in it was a verbal understanding that there is a copay for glasses. If I had the access to our phone call recording, I think I could sue VSP for punitive damages.

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    Reviewed Oct. 12, 2023

    Paid for their lame insurance every week through my paycheck. When getting ready to retire I wanted to get up to date with exam, readers, and subscription sunglasses for hiking and fishing. Anyway went to LensCrafters for exam and the eyeglass shop at my work for glasses. Let the in network and out of network games begin. They say their reimbursement is only a few dollars less for out of network. Truth is it is less than a third. LensCrafter is a big chain here in the Northeast. Pratt and Whitney their own eyeglass shop. The list of network is lame and they rip you off on the amount they actually stand behind. Be much better off to keep the premium you pay and buy your own and get exam yourself. Not worth it. How do Insurance companies make money this is how.

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    Online & AppEase of Use

    Reviewed Aug. 16, 2023

    I submitted a claim for reimbursement for contacts bought online on Wednesday, received check within a week. Website is informative and easy to navigate. I found the information online accurate based on my knowledge through my work HR department. No issues at all.

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    Customer Service

    Reviewed July 7, 2023

    I emailed this company service times and they keep sending me an email, which I cannot see all the services, charges, what they paid & what I paid. To this date & I'm fed up with them. And, this has been going on for too long now.

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    Verified purchase

    Reviewed July 7, 2023

    I contacted both our medical (Anthem BCBS), and Vision providers to attempt to obtain coverage for Vision Therapy Analysis under ANY applicable codes. VSP does not cover ANY diagnostics related to determining a need for vision therapy. My daughter has visual tracking in the 1%ile. This means that she has to compensate RIDICULOUSLY to do anything requiring saccadic (side-to-side) eye movements. She also paresis of accommodation, which is apparently somewhat rare. For reference: "Accommodation is the ability of the lens of the eye to change shape, allowing for a change in focus from far to near. The lens, which is flexible, becomes more round to bring near objects into focus and flattens to bring distant objects into focus." (nyp.org).

    How is it that the exams necessary to determine this level of visual difficulty do not fall under covered procedures? Tracking and accommodation impact every facet of my child's life. These difficulties constitute vision-related disabilities under Section 504 of the Rehabilitation Act of 1973 and the ADA. Medical and Vision insurance companies need to do better in terms of covering necessary functional vision assessment and subsequent therapies. On the phone this morning, medical asked me to contact Vision, and Vision told me to contact medical (which I already had). There is no accountability here. Parents who do not have the financial means to cover this probably simply don't pursue it. We have students.

    My daughter is not "disabled enough" for her visual disabilities to "impact" her education such that she qualifies for services through school (grades/standardized tests are still "too good"). Private therapy is our only option. And we'll pay THOUSANDS of dollars to help her to see, because that is what is required. I'll sell my plasma. I'll sell my "good" instruments if necessary. I urge fellow consumers/patients to DEMAND THAT *SOMEONE* COVER ASSESSMENTS FOR VISION THERAPY.

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    Reviewed July 6, 2023

    I was signed up with VSP through covered CA. No one informed me of any sort of contractual obligation. Now that I’m trying to cancel, they’re stating that I have to pay for a full year of coverage. Look elsewhere. There are several vision insurance plans that are less expensive and will not covertly tie you to contracts.

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    Customer ServiceStaff

    Reviewed June 21, 2023

    Don’t do business with this company. Their communication skills are poor. The reps do what they want. They don’t listen. Don’t gave them your banking info. My employer go through them for vision. They guy signed me up for individual and I said it’s offered through my job. He did what he wanted to. I reported it. They didn’t care. Had to file a dispute. Company are thirsty since the pandemic. They cheat and Lying just to get a sale. Don't mess with this company. Go elsewhere. Shop around. They hang up on you, transfer you to who ever. So unprofessional.

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    Customer ServiceCoverageStaffProcess

    Reviewed June 6, 2023

    UPDATED 6/13/2023: To add on from my prior review, I had to get a supervisor to get my account cancelled. it's hard to get to anyone for such an easy transaction. the rep on the phone said they would cancel it in 7-10 business days. that is the most craziest thing I ever heard for any type of business. This company will gladly take your money but stall if you want it cancelled. Find another place please.

    ORIGINAL REVIEW: It shouldn't have to take me to be transferred through THREE different people just to be told that a cancellation needs to be sent in writing. How incompetent are your reps that they can't give the information as simple as this? I had to repeat myself several times. It should be stated on the website of the cancellation process. It says to CALL nothing about in writing. "To make changes or cancel coverage, call member services 800.877.7195." It's misleading and trying to steal money. This is the worst process I have dealt with when trying to cancel a membership than Anytime Fitness. Shop somewhere else.

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    Reviewed March 15, 2023

    This company employees a bunch of crooks. They practice shady business deals. They put me on auto renewal I did not authorize after paying 180.00 for a current year that is they provided nothing. I could continue but best advice is just don't.

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    VSP Vision Care author review by Cyril Tuohy

    VSP Vision was founded in 1955 by optometrists in California. In the 1980s, VSP became available throughout the United States, and today the company provides vision coverage to over 80 million members.

    • Not-for-profit: VSP Vision Care is the only not-for-profit vision insurance sold in the United States. This classification means that the company doesn’t answer to shareholders concerned with making a profit.

    • Large network: Over 34,000 doctors participate in VSP’s network. A large network makes it easier for insured individuals to find a provider they like and enrollment is open year-round.

    • Gift policies: Interested consumers can purchase VSP plans as gifts for their loved ones. Once the customer has purchased the policy, the recipient can receive benefits in about a week. Recipients must be at least 18 years old.

    • LASIK: Some VSP plans offer discounts on LASIK procedures from select providers. Interested consumers should consult the VSP website for plan and discount information.

    • Eyes of Hope: VSP’s community action program, Eyes of Hope, provides vision care and prescription eyewear to those in need. The company has invested over $175 million in free eye care and products and helped more than 1 million people around the world.

    by Cyril Tuohy Insurance Advisor

    Cyril Tuohy has covered the insurance industry for more than 15 years. He is an expert at writing about personal and commercial property-casualty insurance and covers life, annuities and retirement as a staff writer for a top insurance trade magazine aimed at insurance agents and financial advisors.

    VSP Vision Care Company Information

    Company Name:
    VSP Vision Care