VSP Vision Care

VSP Vision Care Reviews

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Overall Rating2.6 out of 5
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VSP Vision Care Reviews

ConsumerAffairs has collected 177 reviews and 828 ratings.

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Page 1 Reviews 0 - 10

Reviewed Aug. 16, 2023

I submitted a claim for reimbursement for contacts bought online on Wednesday, received check within a week. Website is informative and easy to navigate. I found the information online accurate based on my knowledge through my work HR department. No issues at all.

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Reviewed July 7, 2023

I emailed this company service times and they keep sending me an email, which I cannot see all the services, charges, what they paid & what I paid. To this date & I'm fed up with them. And, this has been going on for too long now.

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    Reviewed July 7, 2023

    I contacted both our medical (Anthem BCBS), and Vision providers to attempt to obtain coverage for Vision Therapy Analysis under ANY applicable codes. VSP does not cover ANY diagnostics related to determining a need for vision therapy. My daughter has visual tracking in the 1%ile. This means that she has to compensate RIDICULOUSLY to do anything requiring saccadic (side-to-side) eye movements. She also paresis of accommodation, which is apparently somewhat rare. For reference: "Accommodation is the ability of the lens of the eye to change shape, allowing for a change in focus from far to near. The lens, which is flexible, becomes more round to bring near objects into focus and flattens to bring distant objects into focus." (nyp.org).

    How is it that the exams necessary to determine this level of visual difficulty do not fall under covered procedures? Tracking and accommodation impact every facet of my child's life. These difficulties constitute vision-related disabilities under Section 504 of the Rehabilitation Act of 1973 and the ADA. Medical and Vision insurance companies need to do better in terms of covering necessary functional vision assessment and subsequent therapies. On the phone this morning, medical asked me to contact Vision, and Vision told me to contact medical (which I already had). There is no accountability here. Parents who do not have the financial means to cover this probably simply don't pursue it. We have students.

    My daughter is not "disabled enough" for her visual disabilities to "impact" her education such that she qualifies for services through school (grades/standardized tests are still "too good"). Private therapy is our only option. And we'll pay THOUSANDS of dollars to help her to see, because that is what is required. I'll sell my plasma. I'll sell my "good" instruments if necessary. I urge fellow consumers/patients to DEMAND THAT *SOMEONE* COVER ASSESSMENTS FOR VISION THERAPY.

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    Reviewed July 6, 2023

    I was signed up with VSP through covered CA. No one informed me of any sort of contractual obligation. Now that I’m trying to cancel, they’re stating that I have to pay for a full year of coverage. Look elsewhere. There are several vision insurance plans that are less expensive and will not covertly tie you to contracts.

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    Reviewed June 21, 2023

    Don’t do business with this company. Their communication skills are poor. The reps do what they want. They don’t listen. Don’t gave them your banking info. My employer go through them for vision. They guy signed me up for individual and I said it’s offered through my job. He did what he wanted to. I reported it. They didn’t care. Had to file a dispute. Company are thirsty since the pandemic. They cheat and Lying just to get a sale. Don't mess with this company. Go elsewhere. Shop around. They hang up on you, transfer you to who ever. So unprofessional.

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    Reviewed June 6, 2023

    UPDATED 6/13/2023: To add on from my prior review, I had to get a supervisor to get my account cancelled. it's hard to get to anyone for such an easy transaction. the rep on the phone said they would cancel it in 7-10 business days. that is the most craziest thing I ever heard for any type of business. This company will gladly take your money but stall if you want it cancelled. Find another place please.

    ORIGINAL REVIEW: It shouldn't have to take me to be transferred through THREE different people just to be told that a cancellation needs to be sent in writing. How incompetent are your reps that they can't give the information as simple as this? I had to repeat myself several times. It should be stated on the website of the cancellation process. It says to CALL nothing about in writing. "To make changes or cancel coverage, call member services 800.877.7195." It's misleading and trying to steal money. This is the worst process I have dealt with when trying to cancel a membership than Anytime Fitness. Shop somewhere else.

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    Reviewed March 15, 2023

    This company employees a bunch of crooks. They practice shady business deals. They put me on auto renewal I did not authorize after paying 180.00 for a current year that is they provided nothing. I could continue but best advice is just don't.

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    Reviewed March 11, 2023

    Spent hours trying to reset my password to my account. Calling customer service is no help. Till now I cannot log into my account. I now want to cancel my plan which is on Autopay monthly. Cannot find information on how to cancel. Can anyone help?

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    Reviewed Feb. 9, 2023

    I have had VSP for 30 years. When I had my cataracts removed I optioned for lenses replacement. So today I called to cancel my VSP because the policy only really help with frames for new glasses. I don't need glasses anymore. I called and was told that I would have to pay the policy premiums through Sept. Then after being put on hold twice the rep told me if I sent a email requesting policy cancelation the matter could be resolved immediately. So I went online and answered the same questions that the rep had ask me on the phone. My thought is that someone like my mother at 90 years of age that has never sent an email would have paid the premium for the next 7 months. My mother graduated valedictorian of her high school class and number two in her college class. There is something truly wrong about this scenario!

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    Reviewed Feb. 7, 2023

    I have been trying to get in touch with the customer service to see if I am eligible to cancel my plan because starting of this year, I am under my domestic partner's insurance. I called multiple times and each time, I was getting transferred around to different departments and at the end, they asked me to send my request via email, which I have done as well but still got no response; only an auto reply stating my email would be responded in 48 hours and it's been 5 business days. They were very quick to charge me the first 2 months premium when I enrolled but then when I need help for my inquiry, they ignored me like I didn't matter since I have enrolled auto payment anyway. Worst customer service for an insurance company!!!

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    VSP Vision Care author review by Cyril Tuohy

    VSP Vision was founded in 1955 by optometrists in California. In the 1980s, VSP became available throughout the United States, and today the company provides vision coverage to over 80 million members.

    • Not-for-profit: VSP Vision Care is the only not-for-profit vision insurance sold in the United States. This classification means that the company doesn’t answer to shareholders concerned with making a profit.

    • Large network: Over 34,000 doctors participate in VSP’s network. A large network makes it easier for insured individuals to find a provider they like and enrollment is open year-round.

    • Gift policies: Interested consumers can purchase VSP plans as gifts for their loved ones. Once the customer has purchased the policy, the recipient can receive benefits in about a week. Recipients must be at least 18 years old.

    • LASIK: Some VSP plans offer discounts on LASIK procedures from select providers. Interested consumers should consult the VSP website for plan and discount information.

    • Eyes of Hope: VSP’s community action program, Eyes of Hope, provides vision care and prescription eyewear to those in need. The company has invested over $175 million in free eye care and products and helped more than 1 million people around the world.

    by Cyril Tuohy Insurance Advisor

    Cyril Tuohy has covered the insurance industry for more than 15 years. He is an expert at writing about personal and commercial property-casualty insurance and covers life, annuities and retirement as a staff writer for a top insurance trade magazine aimed at insurance agents and financial advisors.

    VSP Vision Care Company Information

    Company Name:
    VSP Vision Care