VSP Vision Care Reviews

I submitted a claim for reimbursement for contacts bought online on Wednesday, received check within a week. Website is informative and easy to navigate. I found the information online accurate based on my knowledge through my work HR department. No issues at all.

I emailed this company service times and they keep sending me an email, which I cannot see all the services, charges, what they paid & what I paid. To this date & I'm fed up with them. And, this has been going on for too long now.

I contacted both our medical (Anthem BCBS), and Vision providers to attempt to obtain coverage for Vision Therapy Analysis under ANY applicable codes. VSP does not cover ANY diagnostics related to determining a need for vision therapy. My daughter has visual tracking in the 1%ile. This means that she has to compensate RIDICULOUSLY to do anything requiring saccadic (side-to-side) eye movements. She also paresis of accommodation, which is apparently somewhat rare. For reference: "Accommodation is the ability of the lens of the eye to change shape, allowing for a change in focus from far to near. The lens, which is flexible, becomes more round to bring near objects into focus and flattens to bring distant objects into focus." (nyp.org).

I was signed up with VSP through covered CA. No one informed me of any sort of contractual obligation. Now that I’m trying to cancel, they’re stating that I have to pay for a full year of coverage. Look elsewhere. There are several vision insurance plans that are less expensive and will not covertly tie you to contracts.

Don’t do business with this company. Their communication skills are poor. The reps do what they want. They don’t listen. Don’t gave them your banking info. My employer go through them for vision. They guy signed me up for individual and I said it’s offered through my job. He did what he wanted to. I reported it. They didn’t care. Had to file a dispute. Company are thirsty since the pandemic. They cheat and Lying just to get a sale. Don't mess with this company. Go elsewhere. Shop around. They hang up on you, transfer you to who ever. So unprofessional.

UPDATED 6/13/2023: To add on from my prior review, I had to get a supervisor to get my account cancelled. it's hard to get to anyone for such an easy transaction. the rep on the phone said they would cancel it in 7-10 business days. that is the most craziest thing I ever heard for any type of business. This company will gladly take your money but stall if you want it cancelled. Find another place please.

This company employees a bunch of crooks. They practice shady business deals. They put me on auto renewal I did not authorize after paying 180.00 for a current year that is they provided nothing. I could continue but best advice is just don't.

Spent hours trying to reset my password to my account. Calling customer service is no help. Till now I cannot log into my account. I now want to cancel my plan which is on Autopay monthly. Cannot find information on how to cancel. Can anyone help?

I have had VSP for 30 years. When I had my cataracts removed I optioned for lenses replacement. So today I called to cancel my VSP because the policy only really help with frames for new glasses. I don't need glasses anymore. I called and was told that I would have to pay the policy premiums through Sept. Then after being put on hold twice the rep told me if I sent a email requesting policy cancelation the matter could be resolved immediately. So I went online and answered the same questions that the rep had ask me on the phone. My thought is that someone like my mother at 90 years of age that has never sent an email would have paid the premium for the next 7 months. My mother graduated valedictorian of her high school class and number two in her college class. There is something truly wrong about this scenario!

I have been trying to get in touch with the customer service to see if I am eligible to cancel my plan because starting of this year, I am under my domestic partner's insurance. I called multiple times and each time, I was getting transferred around to different departments and at the end, they asked me to send my request via email, which I have done as well but still got no response; only an auto reply stating my email would be responded in 48 hours and it's been 5 business days. They were very quick to charge me the first 2 months premium when I enrolled but then when I need help for my inquiry, they ignored me like I didn't matter since I have enrolled auto payment anyway. Worst customer service for an insurance company!!!