Pearle Vision Reviews

Oh My Gosh! I recently learned something VERY valuable about prescription lenses because I bought lower-grade lenses. I guess, like most, I had taken for granted buying lenses was just like picking a frame but I found out that buying quality lenses is vital! My last pair of glasses, I learned about the window of vision (my words not theirs) ask the experts at Pearle and they will instantly know what I am referring to. The line of sight as we look out our glasses can vary. The less expensive lenses create what I would describe as a "V" of vision, meaning you get a clear vision but it is limited and does not allow a full view. The next step up lenses allow full view and what a HUGE difference this makes! Your eyewear is not just about fashion and fit, but giving you the best vision care and lenses with quality and clarity. Although an added expense, upgrading to these lenses will be money well spent!

Amazing organization! Tremendous selection of eyewear with the latest styles! The manager Bryan addressed all my needs and helped me select the perfect set of frames that paired best with me. Dr. P gave me a thorough vision exam with the latest technology and explained in detail about my eye health and what would be the best way to keep my eyes healthy. I would make Pearle Vision the number location to see for your eye care needs.

I wish to acknowledge Pearle Vision-Mission Viejo for its helpful and courteous treatment of its customers. I recently had an accident with my glasses (I sat on them!!) and snapped the tie wire holding one of the lenses to the frame. Pearle Vision rectified the situation, at no cost to me, by sending out my frames to the lab for restringing. Within a few days they notified me to collect my repaired glasses. I have Nanette to thank for the prompt action and am grateful for not having to spend $300 on replacement frames! Kudos and gratitude to Nanette.

I've been a loyal customer of Pearle Vision at Oakwood Plaza in Hollywood, FL, and once again, I had an outstanding experience. Stephanie provided exceptional customer service, demonstrating both expertise and genuine care. She guided me through selecting the perfect lenses for two different frames, ensuring they matched my prescription perfectly. Additionally, she took the time to explore available promotions and insurance coverage to help minimize my out-of-pocket cost. Her dedication and professionalism made the entire process smooth and stress-free. I highly recommend Pearle Vision and Stephanie for anyone looking for top-notch eyewear service!

I've been a long-time customer of Pearle Vision in Oakwood plaza, Hollywood, FL. I am so satisfy with Stephanie's customer service. She has assisted me with a pair of glasses I need a prescription on. She looked for different promotions available as well as insurance coverage in order to reduce the amount of out of pocket to be paid. The time and process to have my glasses back was very quickly. They called me one week after with everything done! Great team including the Doctor/owner. Thank you Stephanie. =)

On 1/7/2026, a Pearle Vision technician blasted me in the eye with a dirty tonometer and sent me to urgent care for the afternoon. Amazing that there was not even a doctor in the building. Pearle Vision has it set up so it is nearly impossible to talk to an actual human being. I was able to file a customer care complaint that day after countless attempts. I was told I would get a call back in 5-10 minutes. I got an email an hour later asking me how my visit was. I have filed email complaints over and over but still have yet to talk to another person. Someone called the other day and sent themselves direct to voice mail stating that the issue was being sent to the home office. Still no contact.

I saved for 9 months to finally get a new prescription & new glasses. The prescription was not correct and even after I was belittles, shamed and disrespected although it is their mistake, after 3.5 months I still don't have my money back so that I can get another exam and glasses somewhere else Do Not Ever Go To Gurnee Pearle Vision location. I need glasses and they know it as they have my prescription ( Yes even for driving ) yet they refuse my refund. I was never in possession of the glasses, never took them home. I have been without glasses.

I have been in the store and extremely disappointed. The people are very nice, but the policy was very inconsistent with the coupon corporate sends us. I waited for the end of the year to get all our glasses; we spent more than 2 hours in the store getting an exam and selecting the frames, when we were ready to pay and presented the coupon, we were told that the store policy is that the bill had to be above $150. THEW IS NOWHERE ON THE COUPON THAT STATES IT. I am very upset at I am a very loyal customer who has been going to the store for more than 10 years. I lost my annual glasses last year due to this same reason. This is strike 2. I would request you not to send coupons the store does not want to honor it. VERY DISSAPOINTED CUSTOMER. I have been on the phone for more than 90 minutes 4x for a resolution. When I speak to customer care they say they are helpless and cannot help and hang up the phone

This company is the worst. They committed fraud, took my money and billed my insurance for same thing. They took 40$ for eye exam and I have insurance and then they said 40$ was for contacts fitting. They used my 40$ for every excuse and they won't even respond to my complaint or my insurance. I would not recommend them at all and they refuse to refund my 40$. They are dishonest and they committed fraud. Don't go here at all.

I had my eye exam on Sept 1st 2025. I never received any notification when my new eyeglasses were complete. When I arrived at the store to pick up my glasses, they were single vision lenses even though the pair I brought with me for them to reference were progressive lenses. Second pair of lenses were made and are still incorrect. I have 2 previous pairs that were made at LensCrafters & Visionworks at absolutely no issues. I'm not sure with the complication is with Pearle Vision, but I'm beyond dissatisfied at this point. Hopelessly incompetent!