America's Best Contacts and Eyeglasses Reviews

I went to America's Best Eyeglasses recently for an exam and to choose frames. The glasses I have now are progressive bifocals and I was having trouble reading up close, it was blurry. I made an appointment here in Bakersfield, Ca. and when I went in the staff was very friendly and welcoming. The doctor who did my exam was very nice and answered patiently any questions I had. Daniel was the tech who helped me with choosing my frames and he was so patient with me. I had decided instead of getting bifocals again I would get just to see up close.

From the time, Miss ** answered the phone. So the time she hung up, I found her to be very pleasant, funny, helpful, and she still managed to be very professional at the same time. I made an appointment for my uncle who is getting up in age for a set of eyeglasses. By the time the conversation ended not only do I feel confident in my uncle, receiving the service and products that he needs. But I also know that they will be kind and look out after him for me, since I won’t be able to attend the appointment. So a big thank you to Miss ** at America’s Best on Barataria Boulevard. She is the absolute best!!

First available appointment was in the Jacksonville store location in River City shopping district. I was pleasantly greeted upon entering the store for my 10am appt. I was signed in and shown where to wait for the technician to do our eye testing for the Dr. to review. I did not wait more than a couple minutes to hear my name called. The technician was efficient and kind. Again within minutes I was greeted by Dr. ** who is a lovely human being. I felt he asked pertinent questions during my exam which lead to the prescription he wrote. I was very pleased with the interaction.

Heather at the Rowlett location is a gem! She made my experience the best I have ever had in the 40+ years of visiting the eye doctor. She was patient when picking my frame, and when I had problems with my lenses, she helped get it straightened out. It turned out that I couldn't wear a certain type of lens and she made sure the doctor and lab took care of me. Thanks Heather for your expertise, knowledge, patience, and caring. She is the best!!!

I had an issue with my glasses. I went into America's Best at 2:14 South Wabash Chicago Illinois. Store is 5511. ** is the employee. ** did a fantastic job for me this morning. I need my glasses to see in the position that I hold at my job. I must read fine print all day. She assured me made sure that my glasses were correct that they fit me well and that everything was going to be wonderful. I really appreciate your dedication to her job and more so her commitment and compassion to the customers that frequent America's Best in downtown Chicago, if all companies had employees one 10th of **'s character all experiences regardless of where you go will leave you with a smile in a willingness to continue to do business with that service or company. Great job **.

There are 4 young ladies, all useless and don't know their job, they don't have enough work so they are sitting to see who come from the door. They do not have any knowledge about eye exam and insurance, all they can do, giving wrong information and wasting your time. Useless people without any knowledge, don't go there, you will waste your time and money besides getting headache whenever you see these 4 uneducated people that do not know anything about eye and insurances. I hated this place.

Ok I usually go to Walmart but decided to give them a try and I definitely regret it! The doctor himself was a nice guy and the lady doing the pre-exam. They did my exam asked what kind of contacts I wear and said they only have their brand but they are similar to the ones I wear. Well right away I could tell that wasn’t the case, they were much larger and hard to put in. The doctor had to help me get on it. Well at first they were ok but I could tell they were in there and by the time I got home were bothering me. Had to take the right one out because my eye was burning bad. I have really bad eyesight -8.5 in the left eye and -8 in the right so now I can’t even see.

Pricing is nonsense and misleading. So for example, two pairs for 79 dollars. It's for frames from blue wall, and plastic single vision. So, if you want to have one pair as a spare, and upgrade one pair, the deal goes away. It becomes one pair for 79 dollars plus the price of the upgrades, and now the second pair costs 60% or 48 dollars. Seems like the extra cost should just be for the upgrades. But nope, it adds the cost of the upgrades plus 60% of the original price. So, if you were to add a 20 dollar upgrade to one pair, the cost for two pairs would be $147, not $99. It's their policy, I just want everyone to be aware.

I went in to get my nose pads changed (Beavercreek OH), and they ruined my glasses! I left spending $291 after their "gracious" discount as compensation for what they did to my current pair. First, the tech put the pads on backwards, and then, after constant manipulation of the pad's stem, my glasses don't sit right. I spent over 2 hours there, ruining my Saturday afternoon. I didn't get mad. The techs tried to make the situation right by offering a 40% discount, but that still required me to pay $291! Long story short, I called today. I found my current frames on eBay for $35.99. They didn't hurt the lens, so they could be salvaged. I asked the manager if she wanted to compensate me for the $35.99 for just the frames, but she said they didn't have a way on their register to enter that kind of transaction (I guess customer goodwill is out). I finally asked point-blank: Do you want to apologize for the inconvenience? -- Nothing! Not a darn word! BEWARE! Horrible customer service!

The employees are not only disorganized, they are incompetent and rude. Over the course of 3 years, they have misplaced my files, forgotten my prescriptions, canceled my appointments, and forgotten to place orders on frames I never received while still charging my insurance. I spoke with various "managers" over the years about their questionable practices, and nothing changed. Recently, I tried to switch to contacts. After 2 eye exams, 3 different doctors, and a variety of trial contacts that did NOT match my vision needs, I was highly discouraged. The doctors would give me a trial set and tell me to come back in a week to follow up. At one point, one of the doctors told me that the previous doctor had my contacts in the wrong eye. So, he switched them and told me AGAIN to come back in a week. Frustratingly, I continued my commitment to become a successful contact lens wearer by persistently attempting to meet with the doctors.