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Reviewed Dec. 2, 2023
I went to America's Best Eyeglasses recently for an exam and to choose frames. The glasses I have now are progressive bifocals and I was having trouble reading up close, it was blurry. I made an appointment here in Bakersfield, Ca. and when I went in the staff was very friendly and welcoming. The doctor who did my exam was very nice and answered patiently any questions I had. Daniel was the tech who helped me with choosing my frames and he was so patient with me. I had decided instead of getting bifocals again I would get just to see up close.
When my glasses came in, I could see great for up close reading, but when I looked up at Daniel I couldn't even read his name badge, he was a little more than arms length away from me! Now I realized I did need the bifocals and Daniel and I discussed this. The progressive bifocals of course would be more money, but the manager and Daniel said due to my inconvenience they would apply $150. dollars off my new pair.! Such great customer service! I am waiting now for my new glasses to come in. My thanks to Daniel who was a superb employee, so patient with me!
Reviewed Aug. 9, 2023
From the time, Miss ** answered the phone. So the time she hung up, I found her to be very pleasant, funny, helpful, and she still managed to be very professional at the same time. I made an appointment for my uncle who is getting up in age for a set of eyeglasses. By the time the conversation ended not only do I feel confident in my uncle, receiving the service and products that he needs. But I also know that they will be kind and look out after him for me, since I won’t be able to attend the appointment. So a big thank you to Miss ** at America’s Best on Barataria Boulevard. She is the absolute best!!
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Reviewed July 21, 2023
First available appointment was in the Jacksonville store location in River City shopping district. I was pleasantly greeted upon entering the store for my 10am appt. I was signed in and shown where to wait for the technician to do our eye testing for the Dr. to review. I did not wait more than a couple minutes to hear my name called. The technician was efficient and kind. Again within minutes I was greeted by Dr. ** who is a lovely human being. I felt he asked pertinent questions during my exam which lead to the prescription he wrote. I was very pleased with the interaction.
My next step was to receive instructions on how to handle, put in and take out the contact lenses. This was a little tense for me but I achieved the mandatory three times placing and removing the lens. The gentleman who instructed me said I did very well and brought me to the door and stepped outside to see if I could see with my new contact lenses. I did in fact see everything he pointed out. I was excited to be wearing contact lenses however I kept saying things were still a little bit blurry. I was told my eyes will adjust and I felt confident they would. When I got to my place of business, 2 hrs away, I was watching the clock to remove the lenses after wearing them for four hours as instructed.
I attempted to remove the Right eye lens and could not get it. I moved on to the Left eye and had no problem removing that one. After almost 20 min with no success, I stopped and rested my eyes and tried again 30 min later. I was dragging the area over my cornea down toward the bottom onto the white of my eye that didn't work, I watched a video and they suggested moving to it the right on the white of the eye, tried that with no success. After several more attempts, using a bright light and magnifying mirror I gave up.
At 6pm I called the local America's Best in Ocala and asked for assistance. They did not have an optometrist in until Friday, it is now Wednesday. The very nice person BETH suggested I flush the Right eye with the saline they gave me with the contacts. If I'm not feeling it in my eye or if I don't see the lens looking up down and side to side, it's likely it's not there at all. Beth put me at ease and allowed me to relax. She reiterated that she would be in the next day but the Dr would not be in until Friday. This could explain why I felt blurry vision when I left the initial location. I must not have placed the lens back in my right eye at my practice session.
Fortunately Thursday I had business in Gainesville and walked into the America's Best store there. They received me graciously and without a minute's hesitation LINDA looked up my record on her computer, asked for my ID and gifted me another complete pair of contacts in the prescription that was given to me by Dr. **. Thank you so much LINDA.
This allowed me to keep using the prescription in preparation for the two week follow up to evaluate the correct lenses for my vision correction. I cannot say enough about the organization of this company. Appointments, eye tests, meeting with Dr for evaluation and getting a great pair of glasses or contacts with ease for amazingly low prices! I couldn't be happier with the staff and organization. THANK YOU THANK YOU THANK YOU!
Reviewed March 16, 2023
Heather at the Rowlett location is a gem! She made my experience the best I have ever had in the 40+ years of visiting the eye doctor. She was patient when picking my frame, and when I had problems with my lenses, she helped get it straightened out. It turned out that I couldn't wear a certain type of lens and she made sure the doctor and lab took care of me. Thanks Heather for your expertise, knowledge, patience, and caring. She is the best!!!
Reviewed Feb. 6, 2023
I had an issue with my glasses. I went into America's Best at 2:14 South Wabash Chicago Illinois. Store is 5511. ** is the employee. ** did a fantastic job for me this morning. I need my glasses to see in the position that I hold at my job. I must read fine print all day. She assured me made sure that my glasses were correct that they fit me well and that everything was going to be wonderful. I really appreciate your dedication to her job and more so her commitment and compassion to the customers that frequent America's Best in downtown Chicago, if all companies had employees one 10th of **'s character all experiences regardless of where you go will leave you with a smile in a willingness to continue to do business with that service or company. Great job **.
Reviewed Nov. 16, 2023
There are 4 young ladies, all useless and don't know their job, they don't have enough work so they are sitting to see who come from the door. They do not have any knowledge about eye exam and insurance, all they can do, giving wrong information and wasting your time. Useless people without any knowledge, don't go there, you will waste your time and money besides getting headache whenever you see these 4 uneducated people that do not know anything about eye and insurances. I hated this place.
Reviewed Nov. 14, 2023
Ok I usually go to Walmart but decided to give them a try and I definitely regret it! The doctor himself was a nice guy and the lady doing the pre-exam. They did my exam asked what kind of contacts I wear and said they only have their brand but they are similar to the ones I wear. Well right away I could tell that wasn’t the case, they were much larger and hard to put in. The doctor had to help me get on it. Well at first they were ok but I could tell they were in there and by the time I got home were bothering me. Had to take the right one out because my eye was burning bad. I have really bad eyesight -8.5 in the left eye and -8 in the right so now I can’t even see.
I also got a script for glasses because my other pair broke so I don’t have any backup. I called them to ask if there was ANY they could find a pair of my contacts like call other doctors until my order came in. They were so rude and so dismissive as if I didn’t even matter. Told him my eyes were burning and he didn’t even recommend me coming in so they could look at my eyes. Told me he could order my brand sample but it would be two weeks. Told him I already ordered them, I just need one pair to last me the 3-5 days it’s going to take. Basically pleading with him at this point for help, and he just dismissed me as if I weren’t even a person. NEVER AGAIN! I do not recommend them at all, they don’t give a ** about you and only care about the money they make.
Reviewed Nov. 8, 2023
Pricing is nonsense and misleading. So for example, two pairs for 79 dollars. It's for frames from blue wall, and plastic single vision. So, if you want to have one pair as a spare, and upgrade one pair, the deal goes away. It becomes one pair for 79 dollars plus the price of the upgrades, and now the second pair costs 60% or 48 dollars. Seems like the extra cost should just be for the upgrades. But nope, it adds the cost of the upgrades plus 60% of the original price. So, if you were to add a 20 dollar upgrade to one pair, the cost for two pairs would be $147, not $99. It's their policy, I just want everyone to be aware.
Reviewed Nov. 7, 2023
I went in to get my nose pads changed (Beavercreek OH), and they ruined my glasses! I left spending $291 after their "gracious" discount as compensation for what they did to my current pair. First, the tech put the pads on backwards, and then, after constant manipulation of the pad's stem, my glasses don't sit right. I spent over 2 hours there, ruining my Saturday afternoon. I didn't get mad. The techs tried to make the situation right by offering a 40% discount, but that still required me to pay $291! Long story short, I called today. I found my current frames on eBay for $35.99. They didn't hurt the lens, so they could be salvaged. I asked the manager if she wanted to compensate me for the $35.99 for just the frames, but she said they didn't have a way on their register to enter that kind of transaction (I guess customer goodwill is out). I finally asked point-blank: Do you want to apologize for the inconvenience? -- Nothing! Not a darn word! BEWARE! Horrible customer service!
Reviewed Nov. 6, 2023
The employees are not only disorganized, they are incompetent and rude. Over the course of 3 years, they have misplaced my files, forgotten my prescriptions, canceled my appointments, and forgotten to place orders on frames I never received while still charging my insurance. I spoke with various "managers" over the years about their questionable practices, and nothing changed. Recently, I tried to switch to contacts. After 2 eye exams, 3 different doctors, and a variety of trial contacts that did NOT match my vision needs, I was highly discouraged. The doctors would give me a trial set and tell me to come back in a week to follow up. At one point, one of the doctors told me that the previous doctor had my contacts in the wrong eye. So, he switched them and told me AGAIN to come back in a week. Frustratingly, I continued my commitment to become a successful contact lens wearer by persistently attempting to meet with the doctors.
After 3 months of persistently following up, receiving confusing/conflicting information, seeing different "substitute doctors", dealing with inconsistency, long wait times, and everchanging lens strength, I was ready to quit. I was going to try one last time to follow up and try to get the right prescription. Again, I made an appointment, and they cancelled via email rescheduling me to another time (ugh). Begrudgingly, I made changes to my schedule to make the appointment. When I got there, a woman claiming to be a manager, Destiny, met me at the counter and told me she had to charge my insurance again, even though that was not the policy. The issue was that they could not find the right treatment for my vision needs. I did not need to do another eye exam, I needed a qualified medical professional to make an accurate assessment on the eye exam in which I already paid for.
My follow-up appointments were due to negligence on behalf of the doctor’s interpreting my exams, not from inconclusive data on my end. I responded with, "No, I've already been charged for the eye exams covered by my insurance, you guys are the ones who are having a hard time with my prescription." She then said, "You have been in 3 times and the contacts still aren't right, contact lenses obviously are not for you, and there is nothing left we can help you with." She was very rude, and I was concerned as to why she would say that, as she is not a doctor. I recorded the whole interaction and have spoken to my attorney. I would not recommend this location at all.
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