TiVo Reviews

I had to give one star to submit review but would prefer to give Tivo zero stars. I have owned Tivos since 2003 and been very happy. I never had a problem. Recently my Tivo quit working. I called for tech support and was told Tivo would replace my current defective Tivo for a service fee of $79 and I could transfer my lifetime service for $199. I agreed because I had had nothing but great service for 17 years. Since May I have received 3 replacement Tivo Bolts and spent hours over 4 week on the phone with tech support. One day I was on the phone for 4 hours running diagnostics! Tivo continues to blame my cable company when they have nowhere else to go. My previous Tivo worked just fine in this house, with this tv and cable company. The only thing that changed is the new Tive. Even so, I have made several calls to the cable company and even had a cable tech come to the house and check-out everything.

Having been a TiVo client for several years, my experiences have been unsatisfactory. Recently one of my TiVo minis malfunctioned - I paid for and was provided a replacement -however both the first and second replacement were faulty. I spent hours on the phone with TiVo technical support. Then my main box, a TiVo Bolt malfunctioned - again hours on the phone with technical support who identified that the Bolt was faulty. I was offered to buy a replacement Bolt, but preferred to upgrade to TiVo Edge which is reputed to be more dependable than the Bolt. I requested a credit for the faulty Bolt or some accommodation on purchasing an Edge but this was denied -I would have to buy the Edge as if a new customer with no credit offered for the Bolt. So after multiple device failures in a two week period, hours on the phone with technical support - all wasted time, the customer service approach was take it or leave it - poor and I will be leaving TiVo.

My Tivo subscription ended and 3/3/20 I re-upped my service on that day. I also removed my old Tivo bolt and replaced in on the same day. I called Tivo billing and had them remove my old Bolt from my account and put the new charges to my new Bolt device. On 3/10/20 I checked my bank charges and saw that Tivo had billed me an additional $149.99. On 3/11/20 The original charge cleared but after speaking to their billing services dept. they assured my I would be refunded the $149.99 after 3-5 days.

TiVo has the worst customer service and they are not honoring their agreement. I Purchased a brand new TiVo edge on October 7. A little over 30 days the hard drive stopped working. TiVo said in their agreement that if the DVR is defective within the first 90 days they will replace it for free. I called them on November 26 and they said they will be sending me a tracking number for shipping. I never got The tracking number and here I am 10 days later and still no replacement box.

I've been having some technical difficulties with the MoCA and the sound reception in my Mini's. I keep getting an error that the signal was low. Called the technical service. A representative named Jay was not helpful. He was saying I have an issue with the Router and its Firewall and TCP ports and referred me to the manufacturer of my router instead and that was the end of that conversation. I rebooted my Router and everything stated working again. The Router is working just fine and no issue with it, but I was still having an issue with low signal and sound on my Mini's. It was still going on and off on my Mini's. I called back again after a few days hoping to get a representative who would be more helpful than the previous one. No luck. The next person was dumber than the last and was blaming the coaxial cable!

TiVo sales sold me the wrong BOLT DVR for my needs (OTA). I found out the same day that I needed the BOLT VOX. I called them within 24 hours and they would not do a refund of the BOLT OTA, they said I needed to order the BOLT VOX separately. They promised they would issue a refund for the BOLT OTA. No refund received. Every time I call they say they are working on issuing my refund. So far I am sorry I ever got involved with TiVo. The technicians know nothing about the problems you encounter and just make things up and lie about everything. Same with customer service, lies and more lies. Going to my credit card company and hope they will cover my loss with TiVo.

On Friday November 15 my TiVo system stopped working correctly. When I tried to view a recording it just went to a grey screen. I power cycled and also deleted many recordings trying to get the system to work thinking it was having a hard time reading the disk even though the unity was less than a year old. Then it started doing unfamiliar things like showing commercials instead of my recorded shows. Finally I realized when I tried to watch a recording sometime it would just go to a logo page and sit there and other times it would play a commercial. But before realizing what was happening I deleted most of my recording and recorded settings.

Updated on 01/02/2020: In discussions with Lez from the higher level customer support department, he said that he could not give me the additional year of service (value $150) that I requested as compensation for the hours I lost because of their poor tech support and the expense incurred following their instructions. Instead, he offered to issue another $30 credit to my card. I wasn't satisfied, but I accepted. To date (a month+ later), I haven't seen that additional $30. I can't fathom a company that does business like this. Losing a multi-decade customer over the pittance it would have taken to make me happy. I think Tivo needs a serious reboot.

This unit has gone backwards in technology. There are so many keystrokes required to do everything. The user interface is horrible. When I "Create a One Pass" it cuts of the last minute of the show. I've gone back and added 1 minute to the end time....it still cuts it off. I've added 5 minutes and it still cuts it off. Tivo has added a commercial (Duncan Donuts, Maytag) at the beginning of every recording before you they allow you to watch it. For no reason it switches from normal watching to the "Account / System Info" page. They've added "TiVo+" with THEIR suggestions that you can't get rid of.

After writing my negative review, Tivo support did reach out to me to resolve my issues with their Bolt product. I was sent an replacement and after some effort received the power cords to transfer my movies from the 1st Bolt box to the replacement unit. At this point my replacement Tivo Bolt is working perfectly. Hopefully, my Bolt box will continue to work as advertised. I am very pleased with the higher level of support that Tivo provided me.

A month ago, my wife and I finally had it with DirecTV customer service. We quit after 16 years. I figured TiVo had to be better! They are NOT. I ordered a Bolt VOX DVR and 5 minis for $1,200. Two of the remotes do not work. There is no manual or user guide to configure a remote or understand why it does what it does. You call up and the phone is answered by script kitties. Why is customer service soooo bad now? Why don't we get instructions or manual on how to use a product? Is simple helpful, customer service over the phone impossible in this day and age? UGH!!!!

Long time TiVo customer. I have a huge investment in Tivo lifetime service over multiple units. They no longer support Xfinity streaming, and have limited apps. More importantly company has no one to escalate a problem. I was sold a unit that was suppose to be over the air and cable card capable. It’s not. No customer loyalty and no explanation for equipment failure. So sad. This use to be a great company. Now you only speak to the Philippines.

I bought the first TiVo model when TiVo started way back. I often upgraded to newer models and just transferred my lifetime subscriptions. I now have a Bolt-1 and a Bolt-3 (most recently purchased unit). The Bolt-1 is still using the older version of menus (spouse's choice), and seems to work well most of the time, requiring only occasional reboots (once every month or two).

I wrote a bad review on October 24, 2019 which at the time was extremely accurate. Tivo has a lot of opportunities to improve their customer service. My frustration went on for 9 months with the bolt product not working with my equipment when other products like Roku worked fine. I am happy to report that TiVo's management team got involved and solved my issue! I only wish this could have been resolved through normal customer service channels. Bottom line the equipment works as expected and I now give them 5 stars for taking care of a loyal customer! Thank you TiVo management team!!!!

When installed 18 months ago, I thought TiVo was the best. One remote, all the apps, great interface and DVR. I bought lifetime service. I was so impressed. Today it’s gone. Three tuner failures. Those are a bummer but the worst is the apps like Netflix freeze and stop requiring getting the other remote and having the smart tv do it. Sometimes regular TV freezes. Customer service gives the same fixes and the stuff still doesn’t work. (Unplug everything and restart, force connect to TiVo server). Their tracking system is great for complaints. I see all the times I have called or been assisted. I finally gave up. Installed Apple TV on older smart TVs and use the newer smart tv by themselves. I like Apple best although no DVR. Life is way too short to deal with TiVo.

I have been a customer for almost 20 years. I had a tuner fail in my 2-year-old unit and they fought me on the failure. My cable provider spent 20 hours at my house troubleshooting their signal and service for no reason in order to meet TiVo's needs in order to replace the unit. After replacing the unit, the new one had a video output failure after 3 hours of use. That was 2 weeks ago. I called and was assured my new unit would ship to arrive in 3-5 business days. After a week I called to see what was going on and it hadn't shipped. They blamed me, supposedly fixed the issue and said a new unit would be expedited and I would have it in 2 business days, that was 5 days ago. I contacted them again today to learn it hasn't shipped.

I cancelled my account with TiVo after 15 or so years. When I talked to the CSR she said it would cost me $75.00 to cancel. After we had a heart to heart and she cleared it with her supervisor she came back saying there would be no charge and appreciated all the years of me being a TIVO client. Today my Amex statement shows a $75.00 pending charge. Short term memory on their part, not sure but I will dispute it. It is only a matter of time before TIVO is out of business.

My original Bolt DVR had a hard disk failure after being used for two years. I was told to return it, and I bought a refurbished unit from TiVo for $50. To make a long story short, that first refurbished unit didn't work, and over time I was given two additional refurbished Bolt units which also didn't work. DO NOT BUY REFURBISHED STUFF FROM TIVO! I ended up buying a new TiVo Bolt through Amazon. After reading all the negative postings here, I hope it performs! I have a feeling this company is going down the tubes. Someone over there is smoking too much weed.

I have had TiVo for over 20 years. As of mid-June, their app to watch On Demand programming through Comcast/Xfinity has expired. The message indicates it was old and never updated. With Comcast being one of the largest providers of cable tv in the country, I am amazed TiVo allowed it to occur, and incredibly frustrated that it's not resolved. I was told it would be resolved by June 30. I just called support again, and they say I should have never been told that, they have no idea if it will ever work again.

We were planning a trip to Europe and my husband wanted to watch his favorite sports so we called TiVo and others to see if they had a product that would allow us to record a program and then access it via the internet from overseas. The salesperson at TiVo assured me that their product allowed us to playback recorded programs from anywhere. NOT TRUE. It only allows playback from within the residence where TiVo is installed.

05/14/19 NO STARS have been waiting on a $1000+ refund that is WAY overdue - yet, they have all of their equipment... DO NOT order with them if you plan on counting on their refund. Horrible, now I am still with DirecTV. Time to get only streaming.... TiVo, Inc. Response. 05/21/2019 TiVo has worked with the customer to resolve the above inquiry. TiVo and the customer have reached an agreement which suits both parties and the customer has agreed that the matter is resolved to her satisfaction. TiVo considers this inquiry to be closed. Customer Response. 05/21/2019. They called me AFTER I filed reviews - ONLY then... Still waiting on the rest of my refund. Not RESOLVED until that is credited to my account! TiVo should not consider this inquiry to be "CLOSED" until they reimburse me for items they are in possession. It is not CLOSED.

I have been a TiVo customer for over a decade. I have 8 TiVo devices in my home. Within my home I’m able to watch content from one TiVo DVR on another one. When I leave home on vacation, I set up out-of-home streaming on my iPad. This works for a day or two, although often the TiVo app requires me to setup again. After a few of these repeat set-up for out-of-home streaming, the app gets hung up as soon as the app is launched. And it is not just slow, as I’ve let it run for hours with no success.

I have been a customer for more than 10 years, a lot of my Tivo boxes are obsolete except my Tivo Bold. This company was so good before and now the competitions pass them. 99% of the time I cannot stream my shows.... Contacted them many times and stuck with the same issue. No difference if I’m home with my WIFI or out at my office streaming is not good. I’m using an iPad pro and everything disconnects in the middle of a show and I need to reconnect the streaming device. This device Bolt system is using the same network and I give 1/2 star. I’m just frustrated.... This is going on or more than 4 months.

Hello, I would like to start by saying that TiVo customer service is great. I understand that there are issues that are out of their control such as defective models. I don't have the TiVo Bolt, but I haven't heard good things about it. I don't like the triangular box casing. It seems to me that they focused on extras like voice controlled remote. It is nice feature, but I rather have a functional menu and a high quality, long lasting DVR box.

Not sure if the makers really think about their updates. The last update is a joke. Why would you take away something that took 1 button click and now make it 4 clicks. It's so frustrating. Just to play a recorded show is now 4 clicks. Sh.. Get your collective heads out of your butts and ask your consumers what they think before you force it on us.

Let me start by saying that I love TiVo products and heretofore have never had problems with technical support. Even this time the support itself was fine. My problem is with the monies that I had to commit to receive a replacement for a defective TiVo Mini VOX. I have had a Mini VOX for a little over a year when it failed. (Wouldn't you know - just a couple of weeks out of warranty!) Anyway, I called tech support and, after a few tests they confirmed that it was the TiVo that had failed and not some other part of my setup. So we arranged for a discounted replacement. In order to secure this I was charged up front for the replacement ($51) for the replacement + $190 for deposit in case I did not return the defective unit. The $190 is the price for a complete system including manuals, power supply, and remote control in addition to the TiVo itself (actually $180 at Best Buy).

This is an absolutely corrupt company... They lied to me repeatedly and do not stand behind their word (there are many recordings they have of my conversation with them). My TiVO Bolt went bad after 20 days of use and was told I will receive a replacement. They never did after being promised 3 times. Nobody at the company has accountability and/or bears any responsibility. Lost $300 buying this defective unit but I already made up my mind to never touch a TiVO again!

I bought the TiVo OTA. The first one I received worked but the program guide was way off from what the stations had on them. I called them and wrote several emails giving them all the station info they requested. They did absolutely nothing about it. The DVR started making noise after about 2 1/2 months. I returned it and they sent me another one. Same program guide problems. I called them and wrote them 3 more emails with all the information about the station identification and what was really on the channel. They did nothing about it. About a year after I bought it, they still had not addressed even one of the program guide problems. Then I started losing channels.

"Just got to thinking. Someone would of had to have access or should of in order for changes to be done. I have lived alone for 46 of the 52 months I've owned this box..." Okay this is more or less just me venting. I bought a TiVo series 3 off of eBay Nov. 2014. This was a lifetime subscription that I paid good money for. I have the service transferred into my name. I have it added to cable account at previous address. Works no problems for 6 months. I move. Start a new cable account and use Tivo box periodically for next two years. I cut the cord on cable and box up TiVo box.

The worst website ever. No utility for even recording a TV show. Useless navigation - designed to evade. Used to be easy to schedule a recording - phone or PC. Now, simply not available and no one cares. Okay, we don't either!

After almost a year of enjoying a TiVo Bolt it stopped working. I contacted customer service and was sent a replacement which didn’t work! I contacted them and they sent another unit! It didn’t work either! Each time it’s stuck in the “loading information” loop and can’t find my ZIP code. They have replaced it FOUR times! TiVo blames my ISP (HughesNet). HughesNet has bent over backwards to help me without any luck. I now have a unless white box with a one-year subscription! I HATE TiVo.

Purchased a new TIVO OTA model and they require a one year MINIMUM subscription! After returning after 2 days as did not meet my needs with DirecTV Now I still got stuck w/ $50 cancellation fee! Be aware of this if you want to just try!

I was one of the first Tivo users when it initially appeared in the marketplace. It was a great product, as were follow-up products until my most recent purchase - the Bolt. My unit has to be re-booted over and over or I can get access to my "apps". Calls to Customer Support have been beyond frustrating - as described in many of the other reviews. They make the same useless suggestions over and over. And no matter how often I ask to speak to a supervisor, they put me on hold, only to return with no supervisor available, but they have a new useless "fix" to try over and over. Finally the customer service rep said that a supervisor would call me. That did not happen. My Bolt is continuing to only sporadically allow me access to Netflix, Amazon Prime, etc. After reading all these reviews, I'm finished with TiVo and will return to my cable provider for these services. I only hope I will be able to cancel my subscription without hassle.

Please do NOT buy Tivo products or continue to invest in Tivo products... Instead wait for alternative solution from Amazon to be announced by the end of year 2018. I have 1 x Tivo Roamio ($600 hardware and $500 lifetime subscription) and 6 x Tivo Minis ($150 ea.) for 6 years now. The product was the best solution for me at the time but the subscription cost, poor software, poor service has caused me nothing but heartache since. I did their latest software update and it caused my box to start rebooting every 1-5 min.

I bought new Tivo and less than a year, it shut down and would not get past the "just a few minutes more" reboot cycle. I called Tivo. They had me try a different outlet!? Really? It comes on, and reboots, how can that be the problem? Roku, Blu Ray, Wii, tuning adapter, sound bar, television, and Logitech Harmony control hub are working from same power strip, UPS and power conditioner. Their answer was a bad hard drive and they were going to replace the Tivo Bolt. They then wanted to charge me an advance replacement fee, so I opted to send in Tivo and have them ship the replacement. I received replacement within one week and it too failed within one month, with same symptoms. I had to go through their same ridiculous ritual of plugging Tivo directly into an outlet. So, sent Tivo back and received another replacement.

TIVO is garbage. I purchased the new TiVo BOLT VOX and DVR annual service. Both are ungodly prices to spend on crap. Every way possible TIVO is lacking and really makes me mad then crazy mad. Let’s break down each of the ways TIVO lacks anything to offer. 1) Failure of "Voice search" to find my DVR recordings of movies. TIVO charges me an annual fee to record movies. OK this is why I have TIVO. In addition to TIVO, I pay for COX to record movies on HBO and Showtime, etc. But when I search for my recordings using their voice search on the remote, TIVO doesn't list what I recorded. Instead, TIVO lists movies to purchase on Prime, Voodoo, and Hulu.

Received an email that my TIVO was on a list for deactivation, but, I was assured that I would NOT be deactivated. Well, I was! I have a Lifetime on a Premier. I've called several times, and get the run-around that it will take 3-5 days to activate it. I have a bad feeling that they are trying to get me to buy another DVR product because I'm on Lifetime. They don't make money on us Lifetime members.

This company SUCKS! They send me emails saying they will discontinue my service because I supposedly opted into some plan that will let them dis-honor my lifetime service contract?? WTH would anybody do that?? The customer service is the WORST!! Just been on hold for 30 minutes and still no one answered the phone!! The webpage sucks, there's no account information to explain why they sent me this email, the email doesn't contain ANY contact info, and the chat function on the website doesn't work!! They are the worst!! NEVER buy anything from this con artist company!!!

Bought a new Roamio OTA months ago, within 2.5 months fan noise level was awful, TiVo replaced new unit with refurbished. Fast forward 7 months, fan noise was back. TiVo held firm they were not going to work with me regarding fan and warranty because it was after 90 days. 90 days??? Most manufacturers have a 1 year warranty. I paid TiVo to replace unit again, I have a feeling this is going to go around and around. If the fan goes out so quickly, either the fans are poorly constructed, or design of cooling system sucks. Either way, TiVo in my opinion has a warranty policy that isn't built for the consumer, it's built for the company.

There was a time when TiVo was fair to the consumer but has since abandoned that idea or any sense of decency. A little more than two weeks ago, my TiVo was suddenly and inexplicably interrupted - while I was watching a program. The picture was moved to the top right of the screen while the majority of the screen was covered with TiVo's menu. When I attempted to back out of the menu and return the picture to full screen mode, I couldn’t. Then, the TiVo went to restart mode and the picture would go back to the same position up in the top right corner of the screen; then kept repeating the process of restarting over and over. I turned my television off. I had other things to attend to; so when I finally had a small window of time, I called TiVo and spoke with tech support but then realized assistance may take longer than I anticipated due to a language barrier. So, I was given a reference number to use when I called again.

I've had TiVo for 2 years. Spent over $1300 in equipment plus annual fees. I performed a software upgrade 6 weeks ago and now the equipment is useless. Can't stream Amazon Prime or Netflix. Usually only records parts of shows. They have sent me 2 replacement TiVos with the same issue. I have absolutely no problem streaming with my Apple TV or smart TV on the same network using the same exact cables. TiVo says they can do nothing more to help and I am stuck with $1300 of equipment that is as good as a paperweight. They keep telling me "they are sorry" and "they understand my frustration", but after 25+ hours on the phone with them over the last month, that is not good enough. Stay away from TiVo!!!

I bought the new Tivo Bolt DVR. I was excited to get out with lifetime service for only $300. Even though our old Tivo Premium works fine, it is 7 years old and I figured it could die at any time so why not replace it a little early and save the hassle of having it go out. BAD CHOICE! The Tivo Bolt has serious design flaws. I now have a $300 paperweight and am waiting for TIVO to get their heads out of their ** and make this thing work. They say it is a known problem but they have no idea how long it will take to fix. REALLY? You ship something that doesn't work and you don't know how to fix it and you expect people to just wait for you to get around to it? So far, two weeks and I have heard nothing back from TiVo. Do not buy this piece of crap. TiVo deserves a class-action lawsuit for this one-intentionally shipping out a non-working product!!!

Apparently TIVO has joined the growing list of companies that have turned their backs on customer service. I have been a satisfied subscriber to the TIVO service for several years and based on that I purchased two Roamio units with lifetime subscriptions and TIVO Desktop Plus to move files between my computer and the Roamio units. Now they have stopped support for Desktop Plus and I am no longer able to transfer files and support says there is no workaround or fix and will not offer any sort of solution. I feel jilted and out a lot of money for no reason.

I have been a lifetime Tivo customer since 2000 so I have had experience with Tivo for almost two decades. Within the past 18 months, my interactions and loyalty to this company has dramatically declined. What used to be great customer service has gone South in the past few years. I used to be able to deal with an issue over the phone instantly but now, each caller, even if I have an active ticket number, tries to put me through the testing paces and rediagnose the problem the previous Tivo customer rep and I arrived at. Often, the problem is pushed off on it being my end and the TiVo not being hooked up correctly.

My first public review- About a year ago I had decided to buy a TiVo product because of the great reviews and reliability of the products. I bought the Bolt+ that has struggled to be reliable. When my first box failed (hard drive failure) right before the end of the extended warranty, I requested a new Bolt, and was given a refurbished one that I was told was tested too and was as good as new. Well that failed (would not power up) in less than 60 days. I then requested again a new replacement but was reassured that could not do anything else because of policy, even though message boards said others received new boxes. This replacement box did not even work when it arrived.

TiVo's call center technical assistance continues to disappoint & reinforce my decision to go with a cable provided DVR. I spoke with Ezra at the Philippines Call Center - he was pleasant and somewhat helpful as I attempted to get my TiVo HD back online. I started the process of Guided Set-Up and he said that a hot spot Internet connection would work as Internet connection. I just wanted to watch my shows that were saved on my old HD model.

This company has a clever scam going. They send a warning that your connection is failing and then when you contact them to fix the problem they try to upsell new equipment and a more expensive subscription. Thanks for warning from other consumers, I was aware. Hard to believe they will be able to avoid prosecution for this much longer.

When I order TiVo Bolt easy to hook up but I have to get tuning adapter box is free and cable card 2.50 month. Not bad. Everything work fine. I love it. I watch TV and movie. They are best show no plm.

Once again TiVo has screwed their - cough - lifetime service customers. First they charged me for TiVo Desktop. Then they charged me for TiVo Desktop Plus. Then they DROPPED support for TiVo Desktop. And over the years I've had to reach-out MANY TIMES to their so-called Executive Support department because of changes they've made that rendered TiVo Desktop unusable. Well they've done it again and I've been without a working TiVo network for over a month and waiting for a solution for the same amount of time - yes, I called it in. They've outsourced EVERYTHING to the Philippines, including their so-called Executive Support department, and it is a terrible change. By-the--by: have they passed-on any of that cost savings to us? No, they have not.

After several unpleasant recorded phone conversations with a customer service person, I was told me my order did not go through because I spelled my name wrong (left out a letter). I called my bank and they told me that would not make a difference. I felt the customer service person was rude to me and not understanding of what I was going through; $800 is a lot of money to me! After 7 days the charge did go off my card but instead $1,000 of charges to a travel website appeared. I am not sure why the security of my card was compromised, but my bank did reverse those charges as well. I use a virtual keyboard to enter my cc number so I don't know. My customer service experience with TiVo was quite unpleasant. I never want to go through that again or have any further contact with them. I will add one star because the charge was ultimately taken off my card.The issue was resolved, but it was very stressful getting it resolved.

I have one of the first TiVo Bolts. It worked great with an occasional unplug/plug needed. Then, after I added 3 Minis, problems started. Scheduled shows would not record at times, and/or I would get message that I could not watch live TV because all tuners were “busy”. That would happen even if nothing would be recording and the Minis were not in use. Re-powering or re-booting would fix the problems for few days, then they would start again. Customer service is a joke, they mostly read from a script: unplug power, re-plug, reboot modem, reboot router, etc. While you do that, they hung up and never call back. When you call back, you get a new rep who starts you again on the script, not listening to you or not understanding you.

I have had TiVo in one form or another for years. They are ridiculously horrible in terms of customer support. Just try and cancel them. I had TiVo on auto bill and got another service, boxed up TiVo, put it in the basement. God almighty, try and cancel them. They kept billing me, you can't cancel online, then they fight with you to cancel. They kept referring to "while we attempt to cancel" and other creepy statements like I couldn't cancel. Then they drill on why are you canceling. I just kept repeating cancel. They drone on and on, then expect you to listen to a disclaimer that never ends. "Your guarantee is no good if you cancel," (say what?), "Your warranties are no good," but they dream up hundreds of these things to read to you. I finally said, "Look, I have grandchildren, they are getting old while I listen to this, just cancel". Let's see if they do. Awful.

Customer service is beyond bad, their grasp of the English language is tenuous at best and they just talk down and over you not listening to anything you say. Everything is your problem not theirs. They replaced one box with a broken box then told me they would send another but I had to wait over two weeks. Avoid this company. Their products do not hold up and the customer experience is horrific. I would rather pay for cable than deal with these people.

i'm updating my review cause tivo reached out and sent a new tv box thingy which works a lot better than the one we had. tivo's customer service is 10/10. also john from tivo is cool.

I bought a new TiVo Bolt in responses to a TiVo promotion to trade in an old TiVo and transfer my lifetime service. The Bolt would not activate because TiVo sent a Bolt with a different service number than it had in its records. This took days and hours of phone calls to correct. After finally appearing to be resolved, my lifetime service was deactivated 4 months later without notice or any cause. I am back begging again for this company to simply do what I paid for. They are a failing and disreputable company who cannot be trusted. Avoid doing business with TiVo!

We bought a TiVo Bolt just before Christmas and got a card from Comcast. The TiVo would not connect with Comcast so we could not get live TV. Comcast sent out a technician who tried several cards and worked for almost two hours but could not make a connection. I spent several hours on the phone with TiVo which told me to contact Comcast which told me it was a TiVo problem. We exchanged the TiVo at Best Buy and began the journey again. The new TiVo would not connect with our wifi so we had to add an extender.

I was contacted by a TIVO representative, who could not have been more helpful. All that others said "couldn't be done" he did! He was able to put my own TIVO box and my cable company-provided TIVO box on the same account, and now I can easily watch shows recorded on one box on the television connected to the other. I must say I was surprised that anyone contacted me, but I cannot say enough good things about how resolution was achieved.

I've been using Tivo's since 2010. And I'm very satisfied. In fact, I would go so far as to say I'm extremely satisfied. I had a series 3 unit for a year. But lost that in a divorce. So I bought Tivo Premier on eBay. And it came with Lifetime Service. This a feature of the service. The Lifetime service stays with the machine. So when I got it. I simply called TIVO and they transferred the service to my name.

Please be aware that TiVo customer service and tech support are notoriously bad. My own experience with them was extremely frustrating: the new Bolt I purchased for $300 soon developed major defects, they sent me a "refreshed" unit with even more defects and I went around and around with them for many months, being continually lied to and misrepresented by their employees (mostly making promises that were never fulfilled). I finally documented all written contacts with them then disputed bogus charges with my credit company - and won! Recommend you check out: https://www.consumeraffairs.com/entertainment/tivo.html. I believe they hope dissatisfied customers will just give and go away, which many do due to the extreme frustration of dealing with this company.

Loved the idea of the TiVo Box but once we decided it wasn't going to work out for us, we were stuck with making payments for a year. Called to explain why it wouldn't work and they didn't seem to care. I get it's only $15 a month but what a stupid thing to hold on to as a company. Maybe I'd be back, maybe I could find a way to make it work but now I will never use or recommend anyone to use this service. It's too bad.

Multiple phone calls and no resolution. Very poorly trained staff, who make you walk through a series of troubleshooting steps each time, even though you just did them. The result is that you can never get anything actually resolved in less than an hour. Also, they ask you questions, then don't listen to the answer – and ask the same question seconds later.

I purchased my TiVo over 2 years ago and really appreciated it. They appeared to have spent a lot of time on human interface issues, especially searching for shows. I even went and purchased a lifetime subscription. About a month ago, they made some firmware changes and I noticed two new things that really bothered me; - Before the highlight color was yellow and now it's white; the white is much more glaring, harder to read, and annoying. - Before, when I turned on my TV set using the TiVo remote control, I would have to wait for about 10 secs to get video.

I went out and bought a TiVo Bolt and Mini thinking that would be the answer to my frustration with high cable TV prices. I got the hardware installed and signed up for everything online, give them a credit card number for month by month subscription until I decided whether the service was right for me or not. After a few months I realized that it really didn't give me what I needed. I still had to subscribe to Netflix Hulu Amazon in order to give all of the programming that I wanted and TiVo just didn't seem worthwhile.

I have been a long time customer of TiVo. Just recently I started having issues with my TiVo Roamio and its HDMI port. I called tech support and they had me go through all the basic steps, which I understand. My TiVo Roamio was deemed 'defective' and support sent me out a replacement. The replacement box that I received was defective and would hardly boot up before rebooting itself. I called support, they had me go through all the same troubleshooting techniques again. They deemed that the replacement box was defective, so they sent me out another box. I received the 2nd replacement box and yes, that too was defective. It wasn't an issue with booting up this time, it booted up but the screen was pixelated to the point where it could hardly be read. I started doubting myself here and tested many different scenarios - different HDMI cables, different TVs, etc - nothing.

I upgraded a lifetime service agreement on one of my 2 Premier TiVOs to a new Bolt 10 days ago. The sales rep for TiVO, who was NOT located in the USA, transferred the wrong TiVO Premier lifetime service from a machine I still intend to use. Trying to explain this situation to the various foreign representatives has taken at least 20 phone calls to TiVO and, to date, developed 5 different Case Numbers in the past 10 days. I have requested a representative based in the USA to speak to about this issue. The only thing TiVO has done is to close the Cases without ever talking to me, by voice, or email, or pony express for that matter. This company's customer service is a cruel joke.

We have now owned three TiVos. The most recent being the BOLT. It has just failed and is less than two years old. TiVo insists the only way to transfer our purchase of a lifetime subscription is if they ship to us a new one and we return the nonfunctional TiVo. This whole transaction will take 5 to 6 days. We are requesting that we go and buy a new one now and then ship back to defective one, but TiVo will NOT accommodate us. We would have to buy another lifetime guarantee. This is not customer service! We have spent hours on the phone with TiVo going round and round about this with zero customer service, little to no understanding of what we are saying. They LOVE to put you on hold forever hoping you will hang up or go away. If you are in the market for inferior equipment, horrific customer service and wasting hours of your time, this is your product!

I purchased a TiVo Bolt. I'm on the road all of the time, so I do not need cable or satellite service. The Bolt works great. The problem is the TiVo Mini's. This is the second one they sent me to fix the problem. It is worse than the first one... The problem is... For those of you who work with computer hardware and software like me. If the wifi card is active and the Ethernet port is also active, they will not be compatible. There is no way to deactivate either one... With so many complaints with this product, you will think they can fix it!!!

My TIVO Bolt worked for 4 months, but has had issues for over 2 months. Calling support results in the same response. "Unplug the unit, Unplug the modem, do this multiple times" while I am put on hold for 5-10 minutes at a time. Then wait 5-10 days and try it again. When asking to speak to a supervisor usually results in a dropped call. The couple of times I got someone, I was again put on hold for 5-10 minutes. I finally got them to send a new unit, which had a different problem.

TIVO Discontinued My Lifetime Service. What is the point of paying for Lifetime service if TiVo is just going to cancel it whenever they feel like it? I'm sure there is something in their legal mumbo-jumbo that allows them to do it but they shouldn't be able to call it "lifetime" service if it isn't. They should call it "lifetime service until we cancel it", at least that would be truth in advertising. Very sad because I have used Tivo for over 10 years and I hate the idea of using another service.

Like many others on this thread, I had excellent service and luck with TiVo. I have two Series 2 boxes which have run for 10+ years with little incidents. If/when there were incidents, I'd call the TiVo Tech Support line and they'd invariably help me fix the problem quickly and professionally. In February, I got an email saying the Series 2 boxes would not be supported much longer. They had a great offer to transfer my lifetime service onto a new Bolt. I bought a Bolt and a TiVo Mini to connect to the machine. I then got emails saying the supply was not meeting demand and the delivery was on hold awaiting their manufacturer. I got the new Bolt a few weeks later and got it all running with the TiVo Mini. I really liked streaming off the box onto my phone feature because I travel for business.

Customer for 9 years. Premiere box in 2008, then Roamio Plus in 2014. Premiere died two years ago (hard drive kaput). Roamio is still alive. The interface for the DVR function is fabulous and the recording function seldom fails. But over the years as streaming and wireless connectivity has taken on a bigger role, Tivo has lagged far behind. During that same timeframe I have owned Apple TV (two boxes) and Amazon box. Never ever an issue with them streaming. Tivo not so much. Once a month Tivo box fails to connect with Tivo's homeland to download the TV listings (without which, Tivo can't record). When that happens, you need to check under the hood and tinker because Tivo support only ever has one solution: reboot your router (then reboot your cable modem then reboot Tivo then start rebooting everything again).

Purchased three (3) TiVo units that are now 3, 4 and 5 years old respectively - all with lifetime service. Approximately six months ago, the channel guide would not download correctly to all three devices requiring a call into customer support. TiVo acknowledges the problem promising a fix but it has only gotten worse. The temporary fix is to reboot the DVR. After contacting TiVo again for the third time with yet another ticket number, I elected to reach out again by phone.

I have had a Tivo DVR since the company's launch. I recently acquired a BOLT after nearly 2 months of fooling around with fixing the #3 generation TIVO. I can't begin to describe the hassle I've encountered -- everything from payment to order to technical support. I suspect that TIVO's recent acquisition by a larger company may have something to do with the problems I've encountered. Now after about 3 weeks of use, the BOLT box I installed isn't working and TIVO is mailing me another. I am ready to pull the plug and use the less user friendly but at least less expensive cable DVR. Don't make an investment in this technology unless you're willing to put up with consistent problems across the board. It's too bad as this used to be a very well run company.

Like other reviewers, I upgraded my TiVo box, then found out a year later I was being billed for two TiVos... I guess this is standard rip off for them. Now I'm trying to cancel my account, they won't let me! Ridiculous! I will have to cancel the card they are billing. I don't know how to prove I'm trying to cancel this. It's outright robbery. Beware.

I canceled my service two months ago with TiVo after 12 years as a loyal customer. Imagine my surprise when I was billed a couple of days ago for the canceled service. I called today to inquire and was told that the first rep had offered me two months of free service as compensation and since I didn't call back to cancel before that time was up, my service was continued and I was billed. Let me be clear, the first rep said he was extending free service so that I could "sell the box" and due to my loyalty. He never once mentioned my having to call back into re-cancel. And now they refuse to refund me for this month. This is very, very poor customer service and TiVo has lost a very loyal customer forever.

When you call the phone number for Tivo, you no longer get a person in the United States. They no longer have any representation here. If you think as an American I am giving my information to total strangers in the Philippines, think again! Tivo has completely gone downhill. Worst company ever. No wonder everyone has billing issues. And they will lie and tell you that no one can talk right now in the States... Do you get this. There is no more USA jobs for Tivo or Tivo support!!! Know how I know, the supervisor in the Philippines told me so!!! Don't buy a Tivo. They are no longer a good company. It is terribly sad. It's all about them getting your $$$.

I ordered top of the line Tivo, Tivo Mini and service. Received product and when I connected, I was told it would not work with my equipment or service. I immediately returned $1000.00 worth of equipment and was told I would be refunded within 10 days of them receiving it. It has been 20 days and still no refund. When I try to contact customer service, I am disconnected. I have tried email and they acknowledge receiving the email but offer no resolution. This is INSANE.

TiVo makes it nearly impossible to cancel. They want to bill you forever, even after you've stopped using their service. They let you sign up online, but you can't cancel online. I call them and they pretend they can't find my account, even though I give them my name and phone number - the info they request and the info my account was registered with. They play games and will probably turn account over to collection agency once it totals a few hundred bucks. The last time I called them to cancel - June 19, 2017 at 14:44, a gal who called herself "Ann" claimed she couldn't find my account; refused to give a last name, employee number or any way to really identify her and refused my three requests to speak to a supervisor. BEWARE - CROOKS!

Three months ago I "thought" I was going to "enjoy" Tivo when I discovered the same day of Tivo activation that I had a serious mold issue! Part of the foundation as well as walls and flooring in approximately one third of my home has gone through the long and intricate remediation process of demolition and building! I discovered that my credit card was paying for the monthly Tivo that I had NEVER EVER even had a chance to turn on and watch even a single TV show of any kind!

When I purchased a new Bolt a year ago, I cancelled service on the old Premiere. I just found out that I have been being charged 14.99 a month for 12 months for that Premiere. Customer support said I never requested cancellation of the Premiere and that I had been carrying two services for the years. They also said they would not refund the money because it had been my responsibility to stop the service.

I want to warn prospective customers that units are expensive, mostly defective and built not to last (tried both Roamio and Bolt). Charged $300 for a TiVo Bolt. Subscription is $14.99/month. Warranty is only for 90 days, after which they try to sell you a "refurbished" unit for an additional cost of $149! Then try to rip customers off further with selling "service agreements". The front green light on my almost 13-month-old Bolt suddenly stopped lighting up. The unit would not respond in any way to the remote. The light on the back was on and I could hear the fan running. I checked online - seems to be a common problem - and went through all the recommended steps, including unplugging the unit, trying to set up again, etc. but nothing worked.

HDMI Input stopped working a couple months after purchase. I called TIVO who not only refused a refund, they charged me $75 to cancel my service early! Terrible company! They know this is an issue (Google it!) and they are scamming people that bought one. Don't EVER do business with TIVO!!

We have always liked TIVO for 10 plus years until we bought the Bolt and this is a disaster. We are disgusted with TIVO. After a month of not programming properly and TIVO not answering any questions about their problems they finally sent out an email saying the problem was fixed. After doing all they asked we find out they messed up yet again. I would like to know if they are ever going to get this problem with recording one passes. We are so very disappointed in them.

Today, my TiVo Mini just refuse to work. It was working fine yesterday, but today, nope. I tried to do some troubleshooting myself, but it would not work. I called tech support and, after about 30 minutes of unplugging everything, etc., etc., the tech guy said I had to replace the Mini. I believe it is barely more than one year old. So, I have to pay $79 to get another one, but they will not send it out until I Fedex them the broken one. So, this process will take about a week during which time, obviously, no TV service in the main room of the house.

I have had a TIVO Roamio for a couple of years and have really enjoyed it. I decided to purchase a TIVO Bolt. I started the activation process and found out that I would be committed to paying the monthly price regardless of whether or not I used it. It is absolutely ridiculous that you must purchase their hardware (which would be useless without a subscription), and then be held to pay on a monthly basis regardless of use. I wonder if Donald Trump owns a share of this company. It's something he would do to take advantage of people with limited income. I told the "advanced" customer service representative that I did not agree with the terms and he hung up on me.

Terrible customer service and product support. After 2 different TiVos and 4 different cable cards I am still receiving a V52 error. Tivo customer service was rude and condescending. Although this is a known problem with TiVos they act like I'm the only one that has ever had this problem, which is completely untrue. They should not sell a product that they cannot honestly support. Really too bad, this used to be a great company. Unfortunately, not anymore.

Happy customer for over 10 years. I was really surprised to see all the negative reviews. Tivo has state side support and always seem friendly and helpful to me. They stand behind their product better than most companies. But it does come at a price, you buy the equipment and pay a subscription.

I have no idea how far to go with the horrid support. I have been a Tivo owner since 2004 and simplicity has been the reason... That is gone. I literally lost 2-3 weeks of my life due to a defective unit. Not only did it not work until it was replaced over two weeks later (I requested it be replaced right away) but they insisted to be patient and keep downloading updates even though as long as it was hooked up I couldn't use my tv at all... Two weeks of no tv and missed shows and spending most of my time forcing updates or calling and playing games is absurd. My time is valuable and obviously tivo doesn't seem to care. I even got one support agent talking down to me and literally gaslighting me. No one should get that from tech support.

TiVo has a lousy customer complaints department in my opinion. Plus poor Bolt cover color control. TiVo boxes colored bright white detracts from viewing the TV in a dark room. I have never experienced such a lack of listening to a customer as I have experienced at TiVo. TiVo customer complaints gives case numbers but do not record them, and when you call back because they have not responded to your complaint they indicate you are beyond their 30 days return policy. If you ask for their management emails they are not 'allowed to give them out'. Yet LinkedIn has most of them publicly available! If you tell them that you are going to document this situation on the internet, they indicate you are threatening them! Companies that treat their customers this way lose customers.

I'm on my 2nd Roamio box and all I've had is grief. My recordings are messed up and the machine might cut a recording or start recording then stop and then start to record again so my program is split up without human interference. Just the other day and this was the second time the box resets itself on its own. I was at my desk watching the news and without notice and it resets. Customer service is a waste of time. I called 6 times total over 6 months and gave up. I'm looking for an alternative to TiVo.

TiVo just lost a customer because they refuse to send me an invoice (hard copy or email I don't care) for their annual prepaid subscription. I bought a Bolt a year ago that came with one year of service included in the purchase. I got an updated credit card during the course of the year and when it came time to auto renew obviously the card was declined. Then the fun started. I could not find an email for customer care (or lack thereof as I was about to find), so I called in. The CSR told me that it was my responsibility to know when my bills were due and their system does not have the capability to generate an invoice. His snotty attitude really set me off so I tried with the only chat service they offer.

It has been over 30 days, five email and two no sorry three case numbers and no response to date. Brutal customer service. I paid to unlock my box last year. This year they came back looking for another year's subscription but as I explained I paid last year. So I was to pay another 200 and then get a 50 dollar credit 30 days later. Not only do I feel I should not have to pay another 150 but I have been 30 days + just trying to get the already agreed upon $50 back.

TiVo is a horrible company for customer service. You send an email with a basic question and the response is 'security does not allow us to answer this', please call customer support. You call customer support and the automated voice says a five minute wait. You are waiting for 30 minutes. IF you do get someone, they listen to the issue and say this is the wrong department, they transfer you and you wait forever. I have surmised that if you have a yearly subscription and upgrade your equipment (ROAMIO to BOLT), you forfeit the remainder of the ROAMIO subscription and have to purchase a subscription to BOLT separately. They are terrible, I think the writing on the wall says there is no need to TIVO when the 'fibers' reach larger audiences (Google, AT&T fiber). They have customer support. TIVO is poorer than COMCAST when they were the perceived WORST in customer support.

Today is December 20, 2016. My husband and I have been dealing with Tivo over a malfunctioning Roamio DVR since December 2nd, and we are not done yet. We had one Tivo start making a very loud buzzing sound and it quit sending sound. After some difficult discussions with Tivo, they agreed to send us a refurbished replacement if we gave them $217 deposit, which they would return when they received the broken one. That is when the nightmare began. The replacement was defective and would not send picture to the television. They said it was a cable card problem and we needed Time Warner to deal with it. We went through the start up and attempted to pair several times, on the phone with both Tivo and with Spectrum. Spectrum sent out a technician. We tried another cable card. Still wouldn't work. Technician said it was the Tivo and left. I called Tivo and they still refused to believe it was their machine.

I was attempting to use the Tivo on-screen setup features to enable my Tivo remote to switch between data sources (TV, Roku, Tivo, Blu-ray, etc...). The on-screen instructions were not working, so I first called Tivo's technical support line. The rep did not understand in the least what the issues were, she kept telling me Tivo would not replace my remote based upon this issue. I told her I did not want my remote replaced, I was trying to just make the remote do something their on-screen instructions said it could do.

Who's the Idiot at TiVo who decided to make the selected TiVo Menu entries (like in My Shows) BRIGHT YELLOW?!! Trying to Read the Contents of the entry in a Dark Room (like from Bed at Night) is Impossible!!! I tried to tell TiVo about it right after they did their release and they didn't want to hear About It! (They were ONLY INTERESTED IN HEARING POSITIVE FEEDBACK!) Question: Who's in charge of Quality Control at TiVo? Answer: No One!

I informed TIVO that my channel line up was wrong and that I was missing channels on Sept. 22, 2016. Today is 11/20/16 and I still have the same problem. They said the issue takes 5 - 7 days to correct. I paid for a lifetime subscription so this is costing them nothing. I am considering changing to my cable companies DVR service but It would cost me a monthly fee, so I am still patiently waiting.

My parents encouraged me to start a Tivo trial account as the rest of the family enjoyed it. So I did and tried to terminate it before the one month trial. The individual that was suppose to terminate it never did. Thus I was now stuck with a contract I did not agree to. After the second payment to a device I didn't have I decided to call and harass them. They gave me cold shoulder over trying to cancel an account I never created against my will. I did not care for Tivo as it kept recording things I didn't tell it to record. It kept signing up for season passes I didn't tell it to and so on. It kept filling up the hard drive with junk I didn't even watch.

My Tivo Bolt stopped working after a thunderstorm so I contacted their support thru a live chat session. After doing some troubleshooting the support person tells me that the unit will have to be replaced at full cost. No offer to have a service center look at it, just declared dead during a chat session. No other device on the surge suppressor failed, just the Tivo Bolt. If this is level of quality of product that Tivo is offering then I have wasted my money.

Purchased unit 10/10/16, could not initialize it with my service provider. Called, on hold 30 minutes, was told that this is an ongoing problem that TiVo has been working on for "a few weeks." I asked if they had a s