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Long time TiVo customer. I have a huge investment in Tivo lifetime service over multiple units. They no longer support Xfinity streaming, and have limited apps. More importantly company has no one to escalate a problem. I was sold a unit that was suppose to be over the air and cable card capable. It’s not. No customer loyalty and no explanation for equipment failure. So sad. This use to be a great company. Now you only speak to the Philippines.
I bought the first TiVo model when TiVo started way back. I often upgraded to newer models and just transferred my lifetime subscriptions. I now have a Bolt-1 and a Bolt-3 (most recently purchased unit). The Bolt-1 is still using the older version of menus (spouse's choice), and seems to work well most of the time, requiring only occasional reboots (once every month or two).
For the Bolt-3 I went ahead and switched to the advanced menu option. The software is much more buggy than I've ever seen for a TiVo. For example, if I delete a show's "folder" containing more than one episode, it usually hangs up for several minutes while we all get to watch a spinning blue circle, and the remote is useless during that time. This, of course, is NOT acceptable. This may be the last TiVo I ever buy, as it seems the overall quality of the company's products and customer service is on a significant and noticeable decline. Did someone say that Amazon is developing a comparable product? Hope so.
I wrote a bad review on October 24, 2019 which at the time was extremely accurate. Tivo has a lot of opportunities to improve their customer service. My frustration went on for 9 months with the bolt product not working with my equipment when other products like Roku worked fine. I am happy to report that TiVo's management team got involved and solved my issue! I only wish this could have been resolved through normal customer service channels. Bottom line the equipment works as expected and I now give them 5 stars for taking care of a loyal customer! Thank you TiVo management team!!!!
This company ignores its customers and sells products which they know are defective. I purchased a Bolt and have nothing but problems. When one calls their CS they are not helpful and unwilling to help. Instead, they tell you lies and make fake promises. I have had several calls to their executive CS people who again make promises but fail to deliver. Unfortunately, I have 4 other TIVO receivers so I can't just abandon them. BEWARE before you purchase any products from this company. I WILL NEVER PURCHASE ANOTHER TIVO PRODUCT....
When installed 18 months ago, I thought TiVo was the best. One remote, all the apps, great interface and DVR. I bought lifetime service. I was so impressed. Today it’s gone. Three tuner failures. Those are a bummer but the worst is the apps like Netflix freeze and stop requiring getting the other remote and having the smart tv do it. Sometimes regular TV freezes. Customer service gives the same fixes and the stuff still doesn’t work. (Unplug everything and restart, force connect to TiVo server). Their tracking system is great for complaints. I see all the times I have called or been assisted. I finally gave up. Installed Apple TV on older smart TVs and use the newer smart tv by themselves. I like Apple best although no DVR. Life is way too short to deal with TiVo.
I have been a customer for almost 20 years. I had a tuner fail in my 2-year-old unit and they fought me on the failure. My cable provider spent 20 hours at my house troubleshooting their signal and service for no reason in order to meet TiVo's needs in order to replace the unit. After replacing the unit, the new one had a video output failure after 3 hours of use. That was 2 weeks ago. I called and was assured my new unit would ship to arrive in 3-5 business days. After a week I called to see what was going on and it hadn't shipped. They blamed me, supposedly fixed the issue and said a new unit would be expedited and I would have it in 2 business days, that was 5 days ago. I contacted them again today to learn it hasn't shipped.
The rep couldn't provide me info and said someone would follow up via email today, I doubt it will happen. Even worse I'm paying for TiVo and cable and cannot use them because this is my only interface, they won't issue me credit in any way and I have no idea when this will be resolved. In the age of "cable-cutting", it is a matter of time (a short amount in my opinion) before Tivo goes away if they cannot get this act together.
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I cancelled my account with TiVo after 15 or so years. When I talked to the CSR she said it would cost me $75.00 to cancel. After we had a heart to heart and she cleared it with her supervisor she came back saying there would be no charge and appreciated all the years of me being a TIVO client. Today my Amex statement shows a $75.00 pending charge. Short term memory on their part, not sure but I will dispute it. It is only a matter of time before TIVO is out of business.
My original Bolt DVR had a hard disk failure after being used for two years. I was told to return it, and I bought a refurbished unit from TiVo for $50. To make a long story short, that first refurbished unit didn't work, and over time I was given two additional refurbished Bolt units which also didn't work. DO NOT BUY REFURBISHED STUFF FROM TIVO! I ended up buying a new TiVo Bolt through Amazon. After reading all the negative postings here, I hope it performs! I have a feeling this company is going down the tubes. Someone over there is smoking too much weed.
I have had TiVo for over 20 years. As of mid-June, their app to watch On Demand programming through Comcast/Xfinity has expired. The message indicates it was old and never updated. With Comcast being one of the largest providers of cable tv in the country, I am amazed TiVo allowed it to occur, and incredibly frustrated that it's not resolved. I was told it would be resolved by June 30. I just called support again, and they say I should have never been told that, they have no idea if it will ever work again.
I pay $200/month for cable, and watch On Demand constantly. To not be able to access it because TiVo never bothered to keep the app up to date is unacceptable, irresponsible and very poor planning on TiVo's part. I paid money to watch a show last night via Prime, which I could have gotten for free from Comcast. I just upgraded to a TiVo Bolt, spent a lot of money on it, now can't even use if for the primary reason I bought it. This is ridiculous.
We were planning a trip to Europe and my husband wanted to watch his favorite sports so we called TiVo and others to see if they had a product that would allow us to record a program and then access it via the internet from overseas. The salesperson at TiVo assured me that their product allowed us to playback recorded programs from anywhere. NOT TRUE. It only allows playback from within the residence where TiVo is installed.
We spent $250 on the box plus almost $16/month for the service that was sold on a false promise. That wasn't bad enough but the service and product are not very good. We were never able to sync our TV to the TiVo remote despite several phone calls to customer service. Service went down many times requiring us to restart completely with Cable provider. After 10 months we gave up and switched to a DVR provided by Spectrum which is fabulous. Tried to cancel and they will charge us $90 for cancelling before the year is up. Will therefore pay for two more months of lousy service, then cancel and be free of this lousy product.
05/14/19 NO STARS have been waiting on a $1000+ refund that is WAY overdue - yet, they have all of their equipment... DO NOT order with them if you plan on counting on their refund. Horrible, now I am still with DirecTV. Time to get only streaming.... TiVo, Inc. Response. 05/21/2019 TiVo has worked with the customer to resolve the above inquiry. TiVo and the customer have reached an agreement which suits both parties and the customer has agreed that the matter is resolved to her satisfaction. TiVo considers this inquiry to be closed. Customer Response. 05/21/2019. They called me AFTER I filed reviews - ONLY then... Still waiting on the rest of my refund. Not RESOLVED until that is credited to my account! TiVo should not consider this inquiry to be "CLOSED" until they reimburse me for items they are in possession. It is not CLOSED.
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