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We went to Redbox and rented three movies on June 13th 2015. Returned them at lunch time June 14th. They took more money out of my account saying I rented movies I never heard of or would watch back in MARCH OF THIS YEAR. Called them to refund my money but would not have to cancel my card again. I should have learned my lesson the first time. I WILL NEVER RENT FROM REDBOX AGAIN. NOW I HAVE TO GO BACK TO THE BANK, TAKE TIME OFF MY JOB AND GET A NEW CARD WHEN ALL THEY HAD TO DO WAS GIVE ME BACK MY MONEY THEY STOLE. I DO NOT RECOMMEND RED BOX. They need to bring back blockbuster and movie gallery. Y'all are nothing but thieves.
I returned the 2 movies, then 2 or 3 days later I get charged $39.95. I want and need my money back.
I was looking at the new movies online and decided to rent 2. So I made a reservation online and shortly after I went to pick the DVDs up and the machine was broken. I shouldn't had to pay for a rental I was never able to pick up. The website shouldn't let you reserve a movie on a broken machine.
I rented three movies a couple of days ago and the machine took more than it was suppose to, a lot more and I want my money back.
Rented 3 movies, returned a bit late. Charged $109.00 for movie I kept. I called them and we confirmed return. Was suppose to receive refund for $45 and the remaining amount of $51 was to be wiped clean due to movies being returned. They never used refund. When I called them to find out why they gave me some story of having to collect the $51 before issuing me my refund. That makes no sense. I went around and around. Can't get a hold of corporate. I had to cancel my CC just to avoid them stealing any more money. Their policy states refund within 90 days. I had no problem paying late charged but not full amount of movies returned. I have an email that I'm due the money but won't receive it because I refuse to give them my new CC number! Will never use them again. They are liars, thieves, and scammers. Customer service is in Philippines so good luck communicating.
So I rented three movies and all three were returned the same day same place. Today I found a 40 dollar charge for a movie I don't have and it was a regular dvd... Worst customer service experience ever... Don't recommend Redbox.
I have NEVER had a bad experience! I love Redbox! It's cheap and convenient. I keep a prepaid NetSpend card for things like this and for reservations. So it helps with avoiding extra charges or unauthorized use from retailers. And some people seem to think it's a 24 hr rental but it's not!!! If you rent it at 11pm then regardless it is due at 9pm! I would give 5 stars but I don't like how you can't switch pick locations!!!
BOYCOTT REDBOX until they change their billing practices! Aside from all the other valid complaints already listed on this page, Redbox does everything in their power to make sure that thieves can use their system without the possibility of ever being stopped or caught. You cannot use a credit card at any retailer without proper authorization, but Redbox has somehow gotten the greedy banks to break the rules for them and allow them to accept credit cards without ANY checks and balances.
Visa and MasterCard both REQUIRE merchants to verify that the card has at least been signed before use. Redbox has NO way to verify anything when using the card as a credit card. All you need to do is guess the zip code, how hard is that? If these accusations were not true then Redbox would do like most other merchants and use the card as a debit card that requires a PIN number for customer safety. I wonder how much money they make on fraudulent purchases every year. They are just as guilty as the thieves that they support!
I reserved 3 movies online, but when I went to pick them up, the machine their machine said I had no reservations! But they still charged my credit card anyway. After I spoke with someone yesterday, since I was unable to get the movies I reserved, I would have to wait 24 hrs for it to be returned to my card. Well tonight I spoke with customer service who told me that they wouldn't refund my money and when I asked to speak to a supervisor, she hung up. Customer service skills suck!
Used to enjoy the convenience and cheaper prices in renting from Redbox, unfortunately the past 3 movies I have rented have not played, skipped or would start and not finish. Very frustrating when you rent movies for your kids and have to deal with their disappointment plus wasted money for no reason.
Paid money to watch a movie and the disk was badly damaged. Didn't finish the movie and wasted my afternoon. Buy movies yourself and save the hassle. The product should be in top condition and though it isn't Redbox's fault per se, quality maintenance should be done on all of the product to ensure customer satisfaction. Overall, not a fan...
Redbox is such a huge scam. If anyone is reading this that hasn't used them yet, DON'T! They just charged me $70 for movies I returned months ago. Their "policy" doesn't allow them to issue refunds past 30 days. Well they waited well after 30 days to charge my card. To anyone else this has happened to I suggest filing a fraud claim with your bank and getting a new card. How are these scam artists still in business??!
So Redbox sent me this email saying that I had rented these movies... First of all that's not my card number. Second of all I NEVER SIGNED UP FOR THEIR EMAIL LETTER. Third of all I DON'T LIVE IN TEXAS. Never have I once bought anything from this company yet they email me this crap.
I rented two movies from Redbox about a week ago, turned them in the next day. They weren't late, because I checked them out at midnight the night before. Turned them in at 11.00 that morning. I tried to buy my lunch, only to discover that my balance was low. Turns out they charged me 13.26 for two movies. 1.50 a pop. That's 3.50 folks. It should have been about 7.00, not 13.26! I didn't get to eat that day because of this. No longer going to rent Redbox...
Redbox over charges for movies. It has been my experience that my bill is inflate. Upon contacting them, they try to explain something that makes no sense to them, more or less me. They should really be investigated. They are taking money that is not theirs, banking on people not challenging them. I am done with them forever.
On more than one occasion Redbox has taken more money off of my visa card than what was authorized. I only use this card for Redbox so it couldn't have been a late charge for something else anyways. I put $20 on my card at a time. I had rented some movies previously and returned them. I checked my card balance I had $8 and some change. Rented two more movies one with a promo code that was buy one get one. Free my balance shown on the checkout screen was $1.65 which was correct.
I returned the movies the next day and wanted to get another but when I tried it wouldn't go through so I called my card and my balance was now at zero. So I called Redbox and the lady told me that it was because when you swipe the card more than once it charges you some type of charge I don't know what the lady called it cause she was not from here anyways. She told me that in 24hrs the money would be put back on my card and I have gotten nothing. Redbox needs to shut down and blockbuster needs to return. Blockbuster never stole my money and always had a lot of movies and games and great deals. DOWN WITH RED BOX!
I contacted call center to inquire info on what I thought to be duplicate charges. The guy was extremely rude. He said, "If you had paid attention, Redbox can't charge until you return the movie". Really pissed me off! Will not rent again!
Why is Redbox trying to charge me charges that my bank has no documentation of? I've did what they asked, I had my banker on a 3 way with Redbox. There was still no resolution. The supervisor ** said for the next few weeks, to make sure I made sure there are sufficient funds for them to take what the bank has no record of??? She refused to help me understand what was going on, she kept repeating the same thing over and over making no sense. I love Redbox but this seems like fraud and it sounds as if they are trying to authorize my card without my consent.
So I was charged for three movies, full price, when I returned them with two other movies. They said I put them in the machine wrong so it didn't register. I don't know about everywhere else but here it will not accept if put in the wrong way. So now I owe $99 and I am getting a $40 reimbursement AFTER I pay the 99$ for the movies I no longer have. Screw Redbox. I have no movies from them and yet they still take money. I almost want to cancel my card because of it.
Oh and every time I call, nobody knows what the person before them told me. I'm tired of the BS. I'm surprised they have gotten by this long. This was the first email I got on the 17th of April and still have not received my money. "Hi **! After reviewing your info, I've begun processing a refund in the amount of $20. Please note that the initial charge hasn't gone through yet. Once the charge goes through, it'll show up in your account. The refund will automatically start to process. Please allow 5-7 business days before the refund appears in your account." Nothing!!!
I ordered a movie, paid online, went to pick it up and the machine wouldn't accept my card (which was good as I had just used it to order dinner). Redbox will not refund - they were willing to give me extra day to go back but I didn't have time to return next day and play with the machine again. So they gave me coupon for free movie which was only good 45 days and since I had to go out of town, that didn't help me either. Moral is, I will never pay them in advance again.
So, we have been struggling financially for a long time, and I finally landed a second job, which is practically a miracle in the Phoenix economy! So, I was super excited, and we just so happened to have free movie promotion codes. I've really been wanting to see Big Hero 6, and we were so excited about the job that we were going to splurge on some good food, bring it to the house, and enjoy a few movies! Well, we hunted for it last night. No availability anywhere nearby! Yeah, middle of a 6 million people city, and no availability! 13 kiosks nearby... So... we tried again tonight. We had stuff we had to do all day, so at 10:15 pm, we finally had time to go pick up the movies and watch them! We were super excited, and we made an online reservation! It said online the movies we wanted, especially Big Hero 6, were available about a half mile away, at Walgreens! We never go to that Walgreens, but we were going to to pick up the movie.
10:15 pm, reservation made, with promotion codes. 10:20 pm, get in the car, 10:25 pm, arrive at Walgreens. Apparently, this Walgreens has the kiosk INSIDE the store, and the store closes at 10 pm. So now, here I am, furious and disappointed and my whole night is ruined! Second night in a row! I can't cancel the reservation or switch where to pick up the movies, because the movie is "out of circulation" to other customers during the night it has been reserved. How the flying crap can it be out of circulation when the store is closed and the kiosk is inside?! They need to either have all their kiosks outside, so customers can get to them, or adjust the hours so you can reserve a DVD at a given location to the time that kiosk will actually be available! I have had a few problems in the past with locating DVDs, but this one takes the cake!
Last time, I tried to reserve online, and even though I had over $200 in my account, I couldn't get the reservation to work. Frustrated, I looked up all the nearby kiosks, and found the closest one that had the movie. I was there within 4 minutes. The movie was already gone! It took me almost 2 hours and 3 gallons of gas to find the movie I wanted last time, all because of their glitch! There was no reason why I couldn't reserve with my card. I bought drinks from Circle K with it, and it worked at the kiosk I eventually ended up at. I didn't write anything about it, as it was the first blood-boiling event, but this time I am furious! I was nice and ignored it the first time, but this is ridiculous! If I had the money, I would just go to Walmart and buy the freakin' movie! Some of you want to give them 0 stars, but I don't. I want to give them negative stars!
I look at my bank account and I was charged $3.21 for a movie I checked out over a week ago and returned it the next day.
I was told I had a free rental, which cost me $1 some odd change. All bs!
Reserved movies from Redbox. When I went to pick up the movies the machine was down for repair with no info as to how long that would take. Went to another Redbox to get the movies I wanted, called Redbox to report the issue. They stated that they were going to give me credit for the two movies I rented. Also 1 credit just for the inconvenience. When I checked my bank statement I found that I was charged for the reservation movies that I could not pick up as well as for the ones I was able to rent. When I called them they explained that I would still be charged for the reservation even though I could not pick them up. So what they did was give me a credit to rent later for 3 movies; but I still had to pay for four because I reserved them. Very bad customer for their maintenance issues.
The last few times I have rented movies.at some time during the movie... it has either skipped or stop playing. Very unhappy with Redbox.
I understand that they have a limit on how long you can rent before they charge you the price of the movie (Limit is 17 days). Well I rented five movies: 3 for me and my husband, then 2 for our children. Well we did have them for about 18 days, I got an email thanking me for renting and it was about $130 for all five movies. Well then about a week later I noticed a charge pending in my bank. So when I logged on it said REDBOX for the amount of $40. I called Redbox and was told it was for one of the five movies that I had rented and was CHARGED for already. When I tried to explain that I had already been charged they told me I would have to take it up with the bank. I find it very upsetting that I was charged one movie twice. I understand the first charge but not the second one (I didn't even want to give them one star. I would rather them get none).
I'm not even a customer, and I found a charge in my card. The banks make you believe there's a guy, with a plastic fake mustache and nose standing in front of their machines, being recorded by the security cameras, exposing their person for a $1 movie rental. The truth is that nobody is there. I've been victim of fraud several times, and EVERY TIME, the merchant didn't even have the transaction in their records! Let alone my name or street address in the system. Wake up. These transactions are made by the bank, or the business owners, injecting the info in their systems. I know because they happen when I use the card out of the city, and the only one who knows I did is THE BANK.
This time, Redbox again insist in asking my personal information when I'm telling them I'M NOT THEIR CLIENT. I didn't want to give them any info they don't have, to prevent they make up an account with them to justify the payment. They told me they can't find the transaction by the transaction number in the bank statement! Anyway, after I HAD to give them my info (with the representative from the bank on the conference call), they said they DON'T REFUND THE MONEY. They didn't say "they are not obligated," just that "they don't do it." I believe the bank injected it on purpose, because the amount was similar to what they credited me for ANOTHER purchase that was mysteriously made in a Nike store, the week I was outside the city. The bank ended up refunding me the money for those shoes, because I was contacting the police to request an order to view the security cameras.
The card was canceled and the new one was abused one month after that, by this Redbox. I'm sure the bank does it on purpose, so you get pissed off of your card being abused so often, and when you tell them that you don't want them to replace it (To prevent it to be changed again! They know you have automated payments and it's a hassle to update them all), then they have an excuse not to refund you any money in the future because you didn't want to destroy the card. So now I just got a call from the bank saying that a mysterious charge was made and this time they know? This is a new electronic lie to retaliate because of the charges I complaint about before. I'm gonna tell them to cancel it, but I bet they going to tell me this charge will not be refunded, because I didn't want to cancel it yesterday (because of Redbox).
I rented two movies and was given the option to buy another one for 3.99 so I bought one, return the other two the following day, then about 3 weeks later I see a charge for 54.51. I called Redbox and customer service said I didn't return the movies which I did, then they said it was because I didn't enter my email for a receipt. I told them I never had this problem and it said optional. So I filed a claim with my bank for fraud/theft against redbox then I call redbox again and told them. So the customer service said they can only give me back 51.00 because of a late fee, my return was on time and then a few weeks later I get another 54.00 charge. I was fuming, had to cancel my bank card and get another card. Redbox are a bunch of thieves. And you call and get an Indian rep who you cannot understand and they get angry at you for taking up their valuable time. Never use them. I had no idea they had so many complaints.
I returned 2 movies only to later be charged $35 for one of the movies. They said I never returned it and charged me for the movie. I have rented dozens of red box movies before and never returned any late. We called and they offered to take $10 off the $35 and asked if I would be happy about that... Happy? Are you kidding me? They can have their automated system and I will solely rent online. Buyer beware.
Redbox will charge you $25 for keeping the movies over 17 days. That is more than the movie costs at local stores. They charged me $32 dollars for movies that were scratched up, even after I called customer service and complained. Redbox is a rip off, and the customer service treats you like you are incompetent for not understanding why they charge you so much. I will never be a Redbox customer again.
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