Consumer Complaints and Reviews
All movie bought from the Redbox in Gaston county area are always scratched with fingerprints on them. I recommend paying the extra dollar and get one from the video store, where they can clean them for you if there is any scratches or get you a new video.
I rented a movie and returned it the very next day. It took 3 tries to get the machine to accept it. Now, almost a month later, I received an email statement charging me $26 for the video I returned. I contacted Redbox and they offered me a $10 credit. So they make $16 at my expense? I told them this is not acceptable and filed a dispute with my credit card company. I have rented from Redbox for years and not once not returned a movie. They lost a customer for good.
Received my credit card statement and saw that Red Box billed me $36.72 for movie we returned. Customer service gave the run around and basically said it was not their fault and would not refund the money. Apparently they put the blame on the customer and not their kiosks. I tried to elevate the issue to a supervisor and was never connected to one... they put me on hold and then the call disconnected twice! Horrible business model considering the disk probably cost them about $2. We will not be using Red Box as there are numerous online options. Be careful if you do!
I will never use Redbox again. We returned the three movies that were rented and now a few weeks later I was charged $36.00 for non-return of one of those movies. What they did was take $5.00 - $20.00 out every week. (Total was $36.00.) Please beware when you return the movies since they don't issue you a receipt of the returns. They will only take your money and say that one of the movies was not returned. I am so furious, I do not have the movie that I have paid for since it was returned. They have the movie and $36.00.
I called them three times and all they tell me is that they are sorry and that they will send people out to do inventory soon. Well that doesn't give me my money back. I just told them to block all my credit/debit cards in their system because I will never do business with them again. That is the last money that they will ever get from me or my family. Their service standards are poor and they are not to be trusted. Their system is not always accurate. And money comes before the customer. Many people do use Redbox but their customer return rate is low, and I definitely see why now. I should have listened to others when they told me not to use their services. Lesson learned!
Our family rents from Redbox frequently. I rented two movies back in August. We watched them and returned them the same day. As I was going over my bank statement I cam across a charge for nearly $30. I thought it was a little odd so I called Redbox. I explained the situation to the representative and then was drilled about if I waited at the kiosk to make sure the movie was processed. Now, to be honest after I stick the movie in and I see it go into the machine I typically walk away because the machine takes forever to go through its thing. I've done this every time and like I said, we always return our movies. The rep said there was no record of me ever returning the video. I told her I did and that I've never had this happen. She then said she would check the machine's records to see if the technician found the disk and someone else had rented it.
Well, no one has rented the movie. So therefore I'm listed as the last person to have rented it. I explained to her that I did return it and if they look at the account, I've never not returned a movie. At this point she got extremely huffy with me. I told her that this is unacceptable and that I would like a refund. She came back and offered me a $10 refund. But I know for a fact I returned the movie. She then asked me for my confirmation email. Well, like most people who have an email I'm bombarded with literally hundreds of emails so I do delete them (big mistake). After that she became even more rude so I asked to speak to a supervisor. Let's just say this man was probably the rudest supervisor I have ever spoken to. I have a background working in customer service centers so I know how people on the phone can be.
But I also know that when a customer is speaking to you, you never ever talk over them and argue, especially a supervisor. This man did nothing but shoot me down, talk over me. I actually had to tell him to stop talking over me and listen, and when I am finished talking then he could talk. I asked for the barcode on the video and that I will be checking on this with someone locally. I also told him that they were going to lose a customer over this and he didn't care. I really miss the days of when you could walk into a video rental store. It was so rare that these things happened back then, but all I ever hear about Redbox is how they scam you out of money. We will not be using them ever again. I'd rather pay DIRECTV 5.99 to rent a movie than to deal with Redbox again.
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They charged not one but three of my cards multiple charges and multiple time equaling up to $90.00. When called and confronted about it they gave me the run around and fake transferred calls to the so called supervisor that sounded like the last person I talked to then if you get the point across they fed me a ** promise that my money will be added back to my cards but it never was. I really need a way to get my money back. I think everybody that has ever been scammed should take a rope or chain, wrap it around it and drag that ** down the street because they basically just told me today that they not giving me my money back out to go buy me some chains and rope right now so I hope nobody is planning to use Redbox in the Akron area, barberton area, stow area, cuyahoga falls area, Kent area, ravenna area, Cleveland area - ** any redbox kiosk. I see I'm ** it up.
I rented my movies in Jamul California at a $1.50 a day. I kept them for exactly 4 days. On the fourth day I took them back to Cameron corners which is in Potrero San Diego California. I should not have been charged more than $18 for the four days of rentals on the movies. It was only 3 movies. I checked my bank account and had a charge of $82.80. To my surprise they said that my movies had not been returned. I got very upset because I know for a fact that I return them to the kiosk myself along with two other movies of my sister. Now something's really fishy here. If I return 5 movies when I only had three movies and they're charging me $82.80 what the heck is going on. I do not think I'm the only one that's being ripped off by these kiosk owners and I think that we should get a class action suit going on against Redbox!!!
Is there anyone willing to go along with me to get an attorney to go against Redbox. This is a little ridiculous! I know that my $82.80 is just Petty change. This is ridiculous being charged for movies that I returned. I could see if I had them in my possession I wouldn't make such a big deal. I wouldn't even post it on here but I don't have the movies and I don't have the money to put out like this for movies that I don't even have! And I think that the kiosk owner probably thought that nothing would be said about it! For the fact that it wasn't returned to the right kiosk that it was taken out of! But I was under the impression that you could return the movies to any Redbox kiosk that there was!?!
Now they said that if you returned it after 17 days that you bought the movie but mine were returned within 4 days, not 17 days! I'm beginning to think that Redbox is a big scam for a lot of people that have their first time on Redbox but actually this wasn't my first time, it was my first time using this credit card! And my first time putting it in a different class than the normal one I put it in!
I rented movies for a friend three weeks ago and woke up to a charge of 81$ this morning from redbox because they cannot locate the movies. I have bills to pay and they have put my account in a negative. I was a regular customer, but I will never use this service again. Staff or management did not help or have concern with my issue.
I want to begin my review with an apology to the manager Kimberly if that is your real name for the call last night. When referring back to the bank it was a glitch in online system pertaining to my refund. I do not agree with the 9pm policy which should be changed at least to 11:59pm. Other than that the experience was decent. Thank you.
I rent movies from these Kiosks @$350 a year. I buy PS4 games when they drop to $8.99. I have never rented a game in my entire history. I purchased 3-4 games during September of 2016. I received ZERO E-mails regarding these purchases. I receive an E-mail in October stating that I have been charge $70 for not return a rental. No E-mails about being overdue or that I even rented it. The two movies I did rent were returned two days after rental. Customer service says they don't believe me. I don't use Redbox. They are not a customer oriented company -- even when presented with clear buying and renting habits.
On the 7th of September I went to a local Redbox kiosk outside a grocery store. I then hit the button to buy 2 different games and add them to the cart. One was 24.99 and the other was 8.99. All is well and I give them to my son for his birthday. Well on the first of october money suddenly just disappears from my account. It was not until 3 days later it showed up that it was Redbox. Normally I would have called my bank the instant I saw the money missing, but they took the money on friday after my bank closed for the weekend. I called customer service and the lady whom I could hardly understand proceeded to tell me that I had purchased the one for 24.99 but had supposedly rented the one that was available for 8.99 purchase.
The lady said that I should have gotten an email receipt which I did not. As well as I checked to make sure the money was removed from my account at the time I made the purchase initially via mobile banking, and the amount for purchase of both was taken out. The lady just kept saying she was sorry but I owe them a little over 100. And that is why they took the 21.71 from my account. She sent me an email and not only is there a 70 some dollar late fee charge on the game I thought I purchased, but they are trying to charge me again for the 24.99 game that was purchased. When I told the lady the price I paid for the game in question she told me the game was still 30 some dollars. How did it become that much when even their own website states the game is 8.99?
It became obvious I was getting nowhere with her. So I sent a very lengthy email to them explaining my irritation and dissatisfaction over the situation as well as the part of the email where they are attempting to double charge me for the one game and the over 7 times the purchase price in late fees of the 8.99 game which as said before was thought to be purchased at the same time. I have a witness that was with me at the time of purchase that agrees with my side of things (not that it helped the case any). I also added a screenshot from their own website of the game and the 8.99 price which directly contradicts what the customer support lady told me. If I could give less than one star I would have.
Save yourself a horrible experience and most of all your money. They have overcharged me 4 times and make excuses, and try to sneak it off again the next month, hoping you don't notice. Such a scam they have going on. Will never use the scam artist REDBOX again. If they ever take another dime off my card, I will retain a Lawyer and sue them for everybody. Hate the way companies like this are so dishonest and allowed to continue to pad their pockets. REDBOX is dishonest and proud of it. That should be their logo.
This is annoying. I rented a movie on the 20th of September. I returned it on the 23rd and I checked my account and they charged me 11 dollars after returned them which makes me mad. I use them because they are cheap. I will stick with Netflix now. Because Redbox just lost my business.
When it comes to the DVDs and the availability of them overall I have no complaints. What I do have a problem with is the fact that I turned my DVDs on time every time. It says to turn them in by 9 pm the next day and I did so. The last time I got a DVD was in July. So in the beginning of the month September I saw a charge from Redbox $9 and some change. So I called them and spoke with customer service who tried to bribe me into keeping the money they took. I asked her for my money back and explained their mistake and she says "I can offer you a free movie"? I told her "no I need my money back." So she tells me she can give me half of MY money back. If I truly owed money why would she bribe me and then give me half my money back. I will never use their services again.
I've been using Redbox for several years now, and I haven't had any real complaints because when I called in the past I would always get customer service in the US. And they always resolved the issue. Now when you call the 866-733-2693 you're most likely going to get someone in the Philippines, I called like 4 times and every time I was routed out of the country. I hate not speaking to a representative in the United States. The reason for my call was that I was charged an extra night since I returned at 9:02. I was promised by the representative in the Philippines I would not be charged for the extra day, but I checked and I was charged the extra day. Not that $2 is a big deal, it's the point that makes me upset. And what makes me even angrier is to have to speak to a foreigner in another country. Redbox please stop routing us out of the United States!!!
Three years ago I started using Red box, service was acceptable. In the last eight to six months, availability of new release Blu-Ray videos have dropped drastically. Red box offers the OLD DVD copies - instead of Blu-Ray discs. Last Ten times I've tried to rent a video from Redbox, the movie I want to see is either Not available or is only offered in the OLD DVD format. Movie choices: when I attempt to rent a movie from Redbox, the majority of videos available are satanic horror movies, that's fine if you're into that sort of thing; I'm not, in fact, I find them disturbing.
Also, trim some of the fat advertising of the rental procedures, I.e. advertising movie on the rental screen that's not going to be available for a month from now. I'm there to rent a Blu Ray movie disc quick, and so are the people standing behind me. Redbox, try following the business model of Chick-fil-A, family friendly, update & streamline your process.
I've read most of the reviews on here about Redbox and I see that lots of people have had a bad experience. I want to leave a review to say that my wife and I have never had a bad experience with them. No unexplained charges and no runarounds. Example: November 2014, we rented movies and a game on a Monday night. The following day we had one of the worst snowstorms in western NY history, upwards of 6 feet of snow in 4 days. Every single thing around us was shut down so needless to say, we couldn't get our movies back on time.
When roads reopened, we were more concerned with restocking groceries and getting back to work and we wound up forgetting about the rentals for around 14 days. One call to customer service with only one representative and they wound up, very politely, only charging us for the one night rental because of the storm situation. On top of that, they gave us eight, yes 8 codes for free rentals. All of them work. It was a great experience. They were very understanding and we rent from them regularly. We will continue to rent from them. Sorry for everyone else's bad luck. Thank you Redbox!
My work schedule is demanding, but I still like to get in a movie when I can. It's a little frustrating that they have these loopholes where one person can have a disk for 44 hours, and I'll have it for less than 24 hours, but we pay the same. It should be a straight 24 hours for a disk rental, regardless of whether or not it's before or after 9pm. I just wanted to make sure others are aware of this.
WOW! I am very disappointed with their customer support (first time calling Redbox). I only called to notify them that my dvd was unplayable, which they provided non-working codes. But I care less about the codes, what infuriated me was how disrespectful, rude and sarcastic their employees were, and to top it off, they hung up on me FOUR times. I am so livid that I just had to write my first complaint for a company. I will never rent from this company again!
I was charged $43 in late fees even after returned the movies!!! I called and asked how much was one movie and the lady said one movie costs $24!!! That is a very outrageous price for one freaking movie!!! And I couldn't even get a refund for the one I returned!! I will never use RedBox ever again!!!
I am writing this review so that it will not happen to anyone else. I received an email today 7/5/2016 at 2 am regarding a charge to my account for a unreturned movie. As always when renting from Redbox I have always returned the movie if not the very next day. Well, again I was told that the movie was never returned when in fact it was. I received a bill for $28.05 that will not be refunded according to the operator that I spoke with this morning. She insisted that I needed to contact my bank if this was a fraudulent purchase. I informed her and the Supervisor that the movie in question was returned and that I did not have the movie, but since I had to pay for it would like to get the movie that was returned on 6/18/16.
The problem is when you return a movie there is no receipt or record of the return, only when you order. I believe that the Redbox machine did not record the return and now I am paying for something that could've been avoided if they would have contacted me via email before charging me the full amount of a movie that I do not have.
I went on the Redbox Facebook page and noticed that people who had complaints were asked to privately message the Redbox Facebook account. I decided to IM, and a representative messaged me within a few minutes. After a few messages back and forth, the representative was able to refund half of my money. Thank you to that Redbox employee. I wish I would have received the same service from the customer service in the beginning, but I still achieved an outcome that was satisfactory. My advice to anyone else experiencing a Redbox difficulty is....go to their Facebook page!
I was charged $42 in late fees for two movies. The movies were hidden under something else on my TV stand, and we didn't realize that we had not returned them. I checked my e-mail (all folders), and I had never received any reminder e-mails, only a final bill after we returned them. When I contacted customer service to see if I could just have a portion of the late charges removed, I was told that the charges were valid and that I should have checked my account online just to make sure that I didn't have any movies out. They also said that they usually sent out a reminder e-mail. They suggested I sign up for their rewards program and check for freebies online. I did not find the customer service to be helpful, and I'm very unsatisfied with my latest Redbox experience.
I will NEVER use Redbox again! Rented 2 movies 5/29/16 at 6 pm for $1.50 each. I honestly thought the rental fee was for 24 hrs... NOPE. I guess I was supposed to watch two movies before 9 pm the same day! I returned both before 6 pm 5/30/16 and was charged almost $7! Customer Service only hangs up on you. I wouldn't have a job if I spoke to my customers the way they do! I can't believe with all these overcharges I'm seeing on here nothing is being done!
I have been renting from Redbox on a regular basis. I got some fraudulent charges on my C.C statement. I called to complain. Not only did I get terrible customer service but they said my account was cancelled due to a rental they didn't get paid for. They don't actually bill your card right away but do so after you watch the movie. Not only did they less about the fraudulent charged but didn't even care about seeing my statement and kept over talking me with sorries and "your account has been cancelled". I THINK A CLASS ACTION LAWSUIT IS IMMINENT!
Recently I've noticed up to 4 pre- auths on my Amex for 1 night rental.. So when I called them up they assured me that the charges will automatically drop in 5 days or so... Right after that they issued me a free 1 time rental then they took 2 auths on my Amex which made no sense since it was free, the last transaction 05/29/16 for 1 DVDs rental they charged my card 4 times - two charges were coming from Redbox corporate & the other two from Redbox DVDs rental lol... Called help desk. They claim they could only see two of the 4 and of course they try to assure me that eventually they would drop in 5 to 6 days.. I guess their intentions are to confuse clients and probably get away w/ at lease to $3 for each DVDs rental.. Bad practice for biz!!???
I had my son in the hospital and therefore turned movies in late. When I seen that there was a $55 charge to my account I called, and manager was very rude and adamantly refuses to even refund me half of the amount even though they have their movies back.
I've never had a problem with RB customer service. I've read all the reviews on here about the issues I've gone thru as well, but they've always fixed it. Someone wrote a review about an unplayable disc and receiving a code from RB by email and not knowing what to do with it!! The email clearly states the code is to rent a free movie within 45 days. They give you a code to compensate for the purchased disc having issues. I've never had RB take more money than I've owed before but a solution to that would be use a prepaid card instead of your main bank account because there are hackers who can steal your card info and banks have to go thru investigations which takes awhile. With prepaid nobody can over charge your card, if the money isn't there you can't be overcharged!! Hope this helps some people out there. We only have Redbox to rent from where I live and Netflix seriously sucks.
Keep getting promotion codes, yet I go to use them and they say error, not allowed at this location. After you take time to pick one of their LAME MOVIES, you go to check out and CODE DOESN'T WORK. So you say, "Oh well" and rent it for the 1.59 anyways. They use FAKE codes to lure people to Redbox. I've had at least 6 codes not work in the past few months. I then call about a movie they charged an extra day for, they say I returned it at 903 when I returned it at 850. The foreigner customer service wouldn't budge on a refund. HE KEPT IGNORING ME ABOUT THE FAKE CODES. They lost a good customer. I'm not wasting another 1.59 on their beyond stupid, boring, lame movies they provide. I should've put notes in the DVDs to warn the next customer on how crappy the movie was. Save your money, REDBOX SUCKS THE BIG ONE. :/
I tried the Redbox because of the convenience (by my job). Got off of work, rented movie. When I tried to return it (next day before my shift same Redbox) the Redbox was stuck on one screen. Called customer service and they say "go find another machine"...really??? Then her response was just "get it to one before 9 or we WILL charge you." I understand before 9 but was it my fault your Redbox isn't working properly?? So at this point I'm just going to stick with potluck and Netflix???
I had been utilizing Redbox with a good experience. Some glitches, but to be expected. However, recently, I've been charged erroneously and after contacting customer service - basically, for about a $3 mischarge, they'd rather I never utilize Redbox again!!! Large corporations, no customer service, don't appreciate your business... Move on to the many other better options out there.
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