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Redbox Reviews

ConsumerAffairs has collected 861 reviews and 1,268 ratings.

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Page 1 Reviews 0 - 10

Reviewed Aug. 28, 2023

I called and I wrote and they refuse to refund the money they stole from a retired person. Warn everyone that this is a fraud company and steals. Spent hours on the phone to be told nothing could be done...Not even a credit for future use... If they do this to every user they make a fortune...On a 1 dollar rental they charged me 5 dollars.... 400 percent more.

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Reviewed Aug. 24, 2023

Rented a DVD on August 18th and returned it on August 19th. Saw the charge on the 18th, then a credit for the same amount on the 19th as they do. Now for the past 4 days, there has been a pending charge for the same amount on my bank account!! I called last night and a man told me he couldn't find my rental or charge! Right now I am on hold for the second time and now for over 1 hour! A woman answered 1st time and said couldn't find my card and kept asking me to repeat myself on my information. I asked for a supervisor and was put on hold for over 25 minutes then someone picked up and hung up on me.

Second callback another female answered and I immediately asked for a supervisor and said that this was my second call, Again I was told that I was getting transferred to the supervisor only to AGAIN be put in a queue with music!!! I have been on hold for 25 minutes! Now I will have to contact my bank and file fraud charges and get my card canceled and have to wait for a new one!! They have LOST MY BUSINESS!!!! I would give a NEGATIVE Score if I could.

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    Reviewed Jan. 22, 2023

    I am a registered nurse and rented the movie Red Rocket out the Comedy section of Redbox. I have traveled for many years for work, and I work in the ER and ICU. I have seen a lot in my 45 years. This movie was pornographic and promoted underage sex as well as the exploitation of young girls and women. I find it disturbing that red box is promoting an adult film with this content and will do my best get the message out. There are enough horrible things in this world, and you contributing to the demise of not only families and children by allowing this to infiltrate our homes, but the demise of this country who needs positive encouraging programing and support to enhance moral and ethical behavior in todays world. From one front line worker, woman, parent, child, sibling, and partner, and woman of faith, I request that this movie be taken out and that Red Box clean up its act and monitor more closely, as well as think about the effects of the content of these movies to our family unit, and country. -Thank you, Kimberly V. RN

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    Reviewed Jan. 19, 2023

    I reserved a DVD with Redbox and picked up on the 17th, on the 18th at 4 am I returned the DVD upon which they charged me $2.48. Later that day they refunded $2.48 and charged me $4.95. I called customer service and they claim I returned late and too bad. It's not about the extra 2.48, it's about poor customer service and shady practice. I'll be renting my movies online which cost the same as their shady business practices.

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    Reviewed Nov. 21, 2022

    I guess now that they do not have so many customers they are just stealing from people. I rented 2 movies and returned both next day. They charged me $38, I called and they told me they didn't have my disc and does it. No investigation. No checking inventory; they just stole the money from me. I have been a customer for more than 10 years. SO BE CAREFUL. THEY WILL STEAL YOUR MONEY!!!

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    Reviewed Aug. 6, 2022

    RedBox lies to get you to sign up. First movie is "free"...NOT! Mysteriously, the price changes from $0.00 to full price when you go to actually click to rent it. NO THANKS! They'll never get a cent of my money by running their business dishonestly. GO TO HELL, REDBOX! I'm sure there's some ** among all the fine print. That's how crooked companies operate. "Technically, just barely legal". Well, technically, go screw yourselves, RedBox!

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    Reviewed July 28, 2022

    I had to blacklist Redbox in my email account because they just kept sending me emails despite having unsubscribed MULTIPLE times. Their service is terrible, have not used them for 3 or 4 years now. Overcharged me several times, refused to give me my money back. Horrible service period.

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    Reviewed June 1, 2022

    I rented four movies from the Redbox kiosk and returned three of them the following day and within 21 hours of renting them. I was charged for two days on each of them. The fourth movie I had returned the following afternoon and should have been charged the double amount. My main complaint isn't that a mistake was made in the kiosk, but the process to finally get less than $6. returned to my account has cost them my business. I had to speak to three different agents over two days in a phone call and a separate 25 minutes online to 'set up a new account' which lead me to a site to enter my credit card number.

    I was NOT going to give them any more access to my money. I think they have quite a system of bilking customers who would just give up the money to be done with their shady practices. I would assume that my experience will cost them at least three other customers as friends have stated they would not use Redbox in the future. I never had this problem when I was frequently using the kiosks ten years ago. Evidently a shark has taken over the business. This is definitely not good customer service.

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    Reviewed May 3, 2022

    I rented two movies for my kids and they got misplaced in the couch for a week and a half and they charged me $70 each movie. It is hard enough for gas and to put food on the table for them to be ripping people off like that. The movie never costed $70 initially.

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    Reviewed April 21, 2022

    I hadn't rented from Redbox in, at least, a year but probably more. I'd stopped frequenting redbox because: 1. Their selection wasn't very good anymore, 2. I kept forgetting to return the movies on time and, 3. The amount they let you run up before cutting off the charges was about double if you'd get it from the store. Wanting to treat my grandchildren to a movie day or night, however, I decided to give it another try.

    Needless to say, I kept forgetting to return the movies. Decided to call and see if I could purchase them rather than return and what I'd paid be credited towards the purchase. 1. The rep, not long into the call, asked: "Are you that lazy that you weren't able to turn them in on time? I said: "Excuse me?" When she answered me she changed her words and asked: "Are you so busy that you weren't able to return them on time?" I don't know if I'm more irritated I paid her the respect to keep my cool and offer her an explanation; or, if I'm more irritated at the audacity she had to speak to me/a customer in that way. 2. The two movies I had I was charged $36 for one and $40 for the other. I asked the rep if it really cost them that much to replace and she replied, "yes."

    3. She had the nerve to offer a $10 credit for each movie if I still returned them. I told her no. I've already paid for them. How dumb do they think we are--that, they think they can offer $10 for a movie they've charged triple for, isn't worth that much in the first place, have already replaced (for far cheaper), leaving the customer with having paid about, in my case, $20 and $26 for a movie I no longer have? Those movies can stay in that redbox and rot. You reap what you sow redbox. Do to others what you'd have done to you.

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