Redbox Reviews

I emailed Redbox Customer Service multiple times for information asking when they would have more new releases as there haven't been any for months which is unlike this company (new releases every Tuesday was the norm). I never received any response from this company.

Redbox has to most valuable to buy or own or just rent for a couple of days. I been with Redbox a long time and I never thought I could rent video games because I had a PlayStation 2 and 4 and they all run around my league of gaming.

I called and I wrote and they refuse to refund the money they stole from a retired person. Warn everyone that this is a fraud company and steals. Spent hours on the phone to be told nothing could be done...Not even a credit for future use... If they do this to every user they make a fortune...On a 1 dollar rental they charged me 5 dollars.... 400 percent more.

Rented a DVD on August 18th and returned it on August 19th. Saw the charge on the 18th, then a credit for the same amount on the 19th as they do. Now for the past 4 days, there has been a pending charge for the same amount on my bank account!! I called last night and a man told me he couldn't find my rental or charge! Right now I am on hold for the second time and now for over 1 hour! A woman answered 1st time and said couldn't find my card and kept asking me to repeat myself on my information. I asked for a supervisor and was put on hold for over 25 minutes then someone picked up and hung up on me.

I am a registered nurse and rented the movie Red Rocket out the Comedy section of Redbox. I have traveled for many years for work, and I work in the ER and ICU. I have seen a lot in my 45 years. This movie was pornographic and promoted underage sex as well as the exploitation of young girls and women. I find it disturbing that red box is promoting an adult film with this content and will do my best get the message out. There are enough horrible things in this world, and you contributing to the demise of not only families and children by allowing this to infiltrate our homes, but the demise of this country who needs positive encouraging programing and support to enhance moral and ethical behavior in todays world. From one front line worker, woman, parent, child, sibling, and partner, and woman of faith, I request that this movie be taken out and that Red Box clean up its act and monitor more closely, as well as think about the effects of the content of these movies to our family unit, and country. -Thank you, Kimberly V. RN

I reserved a DVD with Redbox and picked up on the 17th, on the 18th at 4 am I returned the DVD upon which they charged me $2.48. Later that day they refunded $2.48 and charged me $4.95. I called customer service and they claim I returned late and too bad. It's not about the extra 2.48, it's about poor customer service and shady practice. I'll be renting my movies online which cost the same as their shady business practices.

I guess now that they do not have so many customers they are just stealing from people. I rented 2 movies and returned both next day. They charged me $38, I called and they told me they didn't have my disc and does it. No investigation. No checking inventory; they just stole the money from me. I have been a customer for more than 10 years. SO BE CAREFUL. THEY WILL STEAL YOUR MONEY!!!

RedBox lies to get you to sign up. First movie is "free"...NOT! Mysteriously, the price changes from $0.00 to full price when you go to actually click to rent it. NO THANKS! They'll never get a cent of my money by running their business dishonestly. GO TO HELL, REDBOX! I'm sure there's some ** among all the fine print. That's how crooked companies operate. "Technically, just barely legal". Well, technically, go screw yourselves, RedBox!

I had to blacklist Redbox in my email account because they just kept sending me emails despite having unsubscribed MULTIPLE times. Their service is terrible, have not used them for 3 or 4 years now. Overcharged me several times, refused to give me my money back. Horrible service period.

I rented four movies from the Redbox kiosk and returned three of them the following day and within 21 hours of renting them. I was charged for two days on each of them. The fourth movie I had returned the following afternoon and should have been charged the double amount. My main complaint isn't that a mistake was made in the kiosk, but the process to finally get less than $6. returned to my account has cost them my business. I had to speak to three different agents over two days in a phone call and a separate 25 minutes online to 'set up a new account' which lead me to a site to enter my credit card number.