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Netflix

Netflix
Overall Satisfaction Rating 4.09/5
  • 5 stars
    337
  • 4 stars
    146
  • 3 stars
    64
  • 2 stars
    19
  • 1 stars
    64
Based on 630 ratings submitted in the last year

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    Netflix Reviews

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    Page 1 Reviews 0 - 10
    Rated with 5 stars
    Verified Reviewer
    Original review: May 21, 2020

    Live stream is one of the newest thing we have to be able to watch while we're away from home. Netflix has great quality service. You can binge watch series that you may have wanted to watch but didn't want to watch from season 4. Just start it at season 1 and go. Don't have to be at home, you just take it with you. Sit outside by your pool and still watch your favorite movie. Netflix is up on new movies. Adding new ones everyday. They also show you what you might be interested in by what you watch. A big variety of new movies and series as well as old ones you might have forgotten. Need to take advantage of Netflix versus cable or satellite TV.

    10 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: May 18, 2020

    Netflix has the most variety of all genre for all ages, best recommended and Netflix only movies. Did I mention the price I pay? Well, no other streaming service can beat them. Netflix has a perfect user friendly service that even a three year old can use. Netflix is Personal. It's like a friend. Did you know Binge watching was a thing? Well I didn't until I watched The Good Witch series when I was sick in bed, Episode after Episode. I was hooked on Netflix. I think it actually made me feel better quicker? I don't know of any other services that can do that. I know I would be heartbroken if Netflix ever ended its Service or let some other company take them over.

    2 people found this review helpful

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      Rated with 4 stars
      Verified Reviewer
      Original review: May 11, 2020

      Once I find a movie or a series I like I love it, especially how series just roll into next episode. However FINDING something (unless I know it by name) to watch is more challenging. While the interface groups into genres I find it just keeps showing they same titles. I absolutely HATE how "new releases" are really "New to Netflix" I want NEW as in THIS YEAR at least. IF the genre listings took into account shows I a. watched (all of it) and/or b. rated as liked and then prioritized in those genre listings I would find it more valuable. Also if I had control over which lists/genres list & their filters that would be even better.

      Be the first one to find this review helpful
      Rated with 4 stars
      Verified Reviewer
      Original review: May 9, 2020

      Not sure problem I had other day was because of Netfix, Roku, or Fios, but I contacted Netflix and rep stayed with me in the online chat for almost an hour. She was very courteous and helpful. (Forgot her name, was it Michelle!) Turned out had to update password! As far as viewing is concerned, would appreciate if Netflix could do something about options regarding how many person could view at the same time. And how persons could log into their own "page" or whatever they call it. I have a Roku, and my daughter owns the Netflix account, but on Roku, I can log onto to my own page! I'm using the "main" page, which is owner of the account with Netflix. Do not have this problem with my iPad.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: May 7, 2020

      I first started with Netflix years ago. Then I tried Hulu... which I rarely watch because the plan I have makes me watch commercials. The whole reason for going to streaming was to alleviate those commercials. Although not having commercials, I find I am not going to the fridge as much and thus have lost weight... win/win. Also on Hulu, if you stop the program you are watching, you have to start over again and find the place where you ended. Very poor. I also am currently on Prime through a promo. I have not been impressed with Prime. But that may be my inability to travel around the Prime conglomerate. All to say is that I came back to Netflix and it has everything that I need or want at this point in time.

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      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 18, 2020

      It was mistake when I started watching Netflix. I deleted my account and will never watch netflix again. Netflix should stop making movies and stop insulting religions and people should wake-up and see what netflix is doing.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 10, 2020

      I contacted Netflix about the "Cuties" movie and I told them that the movie is gross and it promotes child pornography! In case you don't know what "Cuties" is about, it is about little 11- and 12-year-old girls twerking and dancing naked in a dance competition. I'm sorry. I don't know the whole scenario and I don't want to know! They came back with these responses: "'Cuties" is an important coming-of-age film that shows how young girls act at a young age...", "It is a MUST WATCH film...", and "We have no plans of removing the film from our library."! I feel very disheartened about NetFlix. I feel that they are hiding secrets that they do not want us to know! I will NEVER RENT ANOTHER MOVIE FROM THEM, AGAIN! Viewers who watch the movie are considered pedophiles.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 17, 2020

      I signed up for the free trial to see if our family would like it better than another service at a similar price. We did not, and decided to cancel. After cancelling, I found I was still getting charged. Customer service claimed I had 2 accounts (sounds similar to other people's issues) and one was still running and being charged but was with an email address that could have been me mistyping, but it seems weird now that other people have had the same issue. They were also very rude about it.

      They were trying to claim that it was not their fault that I mistyped and therefore I should not get a refund, even though they could see on their end that the other account was never used. I pointed out that other businesses have back up verifications with email for that very reason: so that it is not possible to accidentally create an account with a non-existent email-- and be charged for an account you cannot even access. That's a programming issue. It took a long time in the chat string (well over an hour), but I did get the refund and they allegedly cancelled the other mistyped account.

      I then discovered that I was still being charged, as it showed up on my bank statement. I contacted customer service again, explained the problem, referenced the previous chat, and they offered a refund minus a few dollars, claiming the difference was tax. (I run my own business-- you cannot keep the tax on a service or product that you did not provide) They then claimed it was cancelled but then sent the confirmation email to the non-existent email. Luckily, I insisted on staying on the chat until I received the email. They kept assuring me an email was sent, but would not directly answer my question about which email they sent this cancellation to.

      I finally got it, but for a third of the promised refund, as documented in the chat (I used chat to make sure it was all in writing). Ultimately, they corrected it and did not remove a few dollars for "tax." But if I had not insisted on keeping the chat open until it was resolved, I would have had to contact them a third time. I'm very skeptical about their methods -- and they are probably making a ton of money on people not noticing or not bothering to fix the problem. I also found out that my dad, who is 80, had a similar issue. Way too many people are having this same issue. Seems fishy.

      4 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Sept. 17, 2020

      I was a Netflix customer for years until recently. I discovered netflix was charging my debit card for my $17.11 subscription but also a total stranger's $17.11 subscription in another country. But after reading other reviews of double payments I'm beginning to question the honesty of this company. With 183 million subscribers you'd only have to double charge a few unnoticed million to make a lot more money. They will not refund my 10 months they charged me for the stranger's subscription. I'm a senior and can't afford someone cheating me. IMO...not an honest company.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 12, 2020

      Netflix is far behind the times when it comes to account management. If the person who originally signed up as the default/master account is no longer a part of the household, there is NO WAY to change the default owner. This is so far behind the times, it's absurd. Creating a new account means that your viewing history is lost. This is not a technological impossibility, it is simply a policy that is absolutely stupid.

      2 people found this review helpful
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      Netflix author review by Jonathan Trout

      Netflix got its start in 1997 and is based in Los Gatos, California. It provides streaming services around the world and produces its own films and television shows called Netflix Originals. You can choose from three streaming plans: Basic, Standard and Premium. The plan you choose determines how many devices you can stream from at once.

      • Basic plan: The Basic plan is $7.99 per month. You can stream TV shows and movies on one device at a time in standard definition (SD). You can also download movies and TV shows to one phone or tablet, so you can watch without an internet connection.

      • Standard plan: The Standard plan is $9.99 per month. You can stream TV shows and movies on two devices at the same time, in high definition (HD). With the standard plan, you can download shows and movies to two phones or tablets so you can watch without an internet connection.

      • Premium plan: The Premium plan is $11.99 per month. This plan lets you stream TV and movies on up to four devices at the same time in high definition (HD) and ultra high definition (UHD). You can download shows and movies to four phones or tablets so you can watch without an internet connection.

      • Supported devices: Always on the go? The Netflix app lets you stream anywhere. Watch on your smart TV, PlayStation, Xbox, Chromecast, Apple TV, Blu-ray players and more. If you’re traveling, download shows and movies to your tablet or smartphone. You can also stream on your computer.

      • No commitment: Netflix lets you join free for one month. After your one-month free trial, your monthly payments will start. If you decide you don’t want Netflix anymore, you can cancel online anytime.

      • Multiple devices: Stream on one device with the Basic plan, two devices at once with the Standard plan and up to four devices at once with the Premium plan.

      by Jonathan Trout ConsumerAffairs Research Team

      As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

      Netflix Company Information

      Company Name:
      Netflix
      Website:
      www.netflix.com