1.4/5 (30 reviews)

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Overall Rating1.4 out of 5
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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 10, 2023

I called customer Service because they charge me $16.74 for a service that I never want and never paid. They didn’t help me to find out what is happening, they didn’t explain to me why they have my method of payment information with them. Zero help, looks like fraudulent. Unreliable. Customer Service called “Christian” with no last name wasn’t professional, he didn’t want to finish my dispute. Stay away from Netflix. Hulu and Apple are better, 100% true.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 17, 2023

Every time there is a popular live event, the app on tv and pc states it has a problem connecting, to chose different content or come back later. They take money from my account every month but have no one to address concerns. Chat has a 70 minute wait and phone an hour. If they can't provide the content I pay for they should refund my money.

5 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: April 16, 2023

    The new show of Queen Cleopatra is a total disgrace and crap based on falsifying facts for the Afrocentric move.. Cleopatra is Egyptian queen.. the Pharaonic heritage is 100% Egyptian and not what you brainwash people with.. The Egyptian genes are different than any other genes and the statues shows our unique features which is not to compare with any other cultures with all respect..

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 22, 2023

    I own a home in Florida and two in West Virginia. I was informed that I could only access my account from via one network. The customer service agent I spoke with would not listen to me. I was in the same location as my wife. My wife was sleeping and not watching anything on Netflix. Despite the fact that I was the ONLY user attempting to access my account, I was told that the reason I couldn't download was because my account was in use. My other two properties are vacant currently, so no one was using my account at either of those. The customer service agent refused to listen to my explanation of the problem. After trying five times to explain it to him, I got frustrated and cancelled my account.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 25, 2023

    Netflix needs to fix the issues with freezing up every time we search for a movie or try to play a movie! This problem has been going on way too long! You're the only streaming that does this. We're thinking strongly about canceling our service since you don't care enough about your customers to fix these issues.

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 22, 2023

    I cancelled my Netflix subscription in February 2022 as I went onto my sister's family plan and shared the cost with her. I recently discovered that I have been being charged the monthly subscription fee since May 2022. I have just been told that somehow my account was restarted without my knowledge or authorisation, most likely because a device in our house was still logged in and someone opened it and pressed play on something and it automatically reactivated the account. Didn't require a password or credit card details to be entered to confirm or authorise the account to be restarted... nothing!

    Meanwhile we have logged out of that account on the TV etc and haven't been using it at all, which they can no doubt see on their system. I have just contacted Netflix to advise them that they have been incorrectly billing me and request a refund to be told they will only refund 1 of the 10 months that they have incorrectly charged me for. It's absolutely disgusting and deceptive behaviour and a serious security risk. Netflix's own system should automatically log every device out when an account gets cancelled and more importantly they should not have the ability to start changing someone’s card without authorisation by way of entering a password or credit card details. This is a massive security flaw and given the recent hacks of major companies in Australia like Optus, this represents a serious security vulnerability. I will never join Netflix again.

    7 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Feb. 17, 2023

    Simply put, Netflix is wildly out of touch with its fans. Literally every show I have found on Netflix that I actually enjoy and watch seems to get cancelled within one or two seasons, while the most toxic, trivial, cookie cutter fare stays on the service forever. There are very few movies worth watching and let's face it, the vast majority of the original content they produce is dull as staring at rocks. I have repeatedly come back to the service in hopes they have finally gathered some good content or have at least begun keeping the shows I want to watch around. Every time I renew my service, I get the same result - I find there is nothing I want to see or haven't already seen within the first month and I never end up using the account.

    I do enjoy the DVD plan, which at least offers some obscure and hard to find foreign films. And to be fair, they are beginning to have a lot more Korean and Asian films in general, which is a huge improvement. But to have both the DVD plan and the streaming service is upwards of $25 a month, and I honestly cannot find the value in it. On top of that, their customer service is terrible and they started erasing reviews that were negative. if you're afraid of what people are saying about you, don't hide it, change the things that aren't working. Integrity matters folks.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 14, 2023

    PLEASE , I REQUEST SOMEONE TO LISTEN TO MY CALL CENTRE CALLS ATTEMPT.." Netflix is so incredible with customers allowing a ripped off and they will never investigate your issue, being so irresponsible with their clients.. It's very annoying feeling that no one is willing to help you.. Netflix is in almost everyone's home, yet they really seem not to care solving problems or to respect their customers due to many excuses + Blaming much on customer End, and worse they claim giving credits while they didn't and they refuse listening to previous records.

    We subscribed to STANDARD Using brother Email.. We renew IT whenever needed. So the story as Follows. December 28th, 2022. We paid Standard which allows you use to screens at the same time. Out of sudden the screen should ANNOYING renewal messages by the second week.. and SERVICE STOPPED ON 17TH JANUARY 2023... I called to address the issue.. there are too many excuses in every call and never solution and they go like "You want to cancel your account or pay new fees?" No solution..

    1- They tried pointing at the due date.. that it is recorded to be 17th of every month and so service stopped even though you are ripped off because this is how it is..

    2- Someone has upgraded to 4 screens and that is why it stopped on the 17th.. the Lady Agent at probably second call. Informed me that THE UPGRADE CAN JUST HAPPEN SIMPLY BY PRESSING YES TO IT. They blamed it on us... I tried to explain that you created the sharing service, so you must protect whoever paid by at least a confirmation or an informative email saying that someone has upgraded... when I said this probably happened by mistake.. they said it is your fault to share your account... I can't believe they created a sharing service and no confirmation for any addition and BLAME IT ON YOU FOR SHARING.. I thought this is what their business all about. SHARING...Guess what was the respond by one of the agents? "This is how it is, we can't offer anything."

    - Credibility Gap was the worst and felt insulted and belittled by that was the worst. One of the time waste attempts. They offered 25% off if I renew subscription and simply forgetting about the 11 days I was deprived of .. I refused obviously.. But today 14th Feb 2023 Qatar time. I called and they weren't cooperative plus the agent claimed I was credited 15$ and they returned my screen and allowed to use the service on January 2023, addressing that my issue was solved... I said that is not a fact and the screen still off since jan 17th 2023.. Asking him to investigate and listen to previous calss... Agent carelessly said nothing to investigate and not necessary to listen to records... I can't believe they simply claim that I was credited and issie was solved and impose that false assumption and not willing to believe me nor listen to previous records that proves my solution has never been solved and still I'm deprived from those 11 days..

    8 people found this review helpful
    Rated with 2 stars
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    Verified Reviewer
    Original review: Feb. 4, 2023

    Netflix cancel really great series too soon, often after 1st or 2nd season. Shadow Hunters, Half Bad, The Society as a few examples. Also they have way too much foreign content and yet axe shows like I have just mentioned. Step up your game Netflix as there are lots of cheaper and better streaming services out there!!!!

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 24, 2023

    The Shadow Hunters TV Series which came to an abrupt end. With no support from you for release on DVD Blu Ray in the U.S. even though it has a huge following but can be found online in almost all other regions. My daughter was devastated. You have lost my business and I won't recommend Netflix to anyone.

    11 people found this review helpful
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    Netflix author review by Jonathan Trout

    Netflix got its start in 1997 and is based in Los Gatos, California. It provides streaming services around the world and produces its own films and television shows called Netflix Originals. You can choose from three streaming plans: Basic, Standard and Premium. The plan you choose determines how many devices you can stream from at once.

    • Basic plan: The Basic plan is $7.99 per month. You can stream TV shows and movies on one device at a time in standard definition (SD). You can also download movies and TV shows to one phone or tablet, so you can watch without an internet connection.

    • Standard plan: The Standard plan is $9.99 per month. You can stream TV shows and movies on two devices at the same time, in high definition (HD). With the standard plan, you can download shows and movies to two phones or tablets so you can watch without an internet connection.

    • Premium plan: The Premium plan is $11.99 per month. This plan lets you stream TV and movies on up to four devices at the same time in high definition (HD) and ultra high definition (UHD). You can download shows and movies to four phones or tablets so you can watch without an internet connection.

    • Supported devices: Always on the go? The Netflix app lets you stream anywhere. Watch on your smart TV, PlayStation, Xbox, Chromecast, Apple TV, Blu-ray players and more. If you’re traveling, download shows and movies to your tablet or smartphone. You can also stream on your computer.

    • No commitment: Netflix lets you join free for one month. After your one-month free trial, your monthly payments will start. If you decide you don’t want Netflix anymore, you can cancel online anytime.

    • Multiple devices: Stream on one device with the Basic plan, two devices at once with the Standard plan and up to four devices at once with the Premium plan.

    by Jonathan Trout ConsumerAffairs Research Team

    As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

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