Consumer Complaints and Reviews
Been with Netflix for many years and they have changed the way they ship and process DVD's. I believe they don't want to be in the DVD business anymore and so do not care or are purposefully making the experience worse. I used to get DVD's like clockwork. In the mail on Monday, processed Tuesday, new one arrives Wednesday, return that one on Thursday and get another on Saturday. Now I put it in the mail to return on Monday and often get nothing the rest of the week! They may have well just doubled the price, cuz now I get half as many DVD's as I used to! I am getting really close to cancelling and getting Hulu and HBO Go for a while as well as thinking about dumping their stock based on all the other disgruntled reviews I have read here. Your business model sucks lately Netflix. I wish I could tell you that.
I was with Netflix. When they first came out they were awesome. The streaming was part of the plan, no extra fees, fast, reliable, great choices. Now I am with them less choices, more fees and very slow in coming but they are still better than late fees. I say they all in all good.
I have been a DVD customer for years and in the last year they have horrible turnaround. It takes up to three days or more to get a new disk IF YOU EVEN GET A NEW RELEASE. I have not gotten a new release in a few weeks. I called to complain and they sounded like they did not care, too bad so sad. I upgraded to three disks at a time due to their slow turnaround, and I have been waiting four business days for a new release disk to be sent. Still no mailing of a disk. I also was never informed when they made you pay more to have blu ray. As a long standing customer, I should have been notified. I am paying a lot of money for POOR service. Anyone know of a new release movie company with comparable prices?
When Netflix was new, it was great. A lot of good choices, and it just got better. To be fair, we like classics, and they are almost non-existent, lately. Very sad since it seems everyone with a cell phone makes a movie, nowadays. Very poor.
I'm one of the biggest Netflix fans of all time, but recently the selections are not that great. I love love love most all your Netflix Originals for certain. I do enjoy an occasional foreign film, but the choices these days are ridiculous. The majority of the most recently added are subtitled. I'm finding myself watching more TubiTV, SnagFilms and Popcorn Flicks because the selections are mostly in English. I'm writing this to make certain I make my opinions known and to see if I'm the only one that feels this way before dropping my Netflix subscription. Thank you for the enjoyment you have brought me in the past.
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Parents be aware that Netflix is not following its own parental control matrix. I had a lengthy online chat exchange with a Netflix rep and was given the run-around with three different explanations as to why my Older Kids (max ratings TVPG) accounts were displaying programs rated TV14. Without giving you all the ridiculous details, the rep kept referring to the "research team" and it all boiled down to the fact that Netflix had either made errors entering the maturity rating for these shows or is intentionally steering younger audiences to more mature shows (Friends, which is basically a mature sitcom about sex, for example). BOTTOM LINE: Netflix parental controls do not function as advertised; they can't be trusted. PS The favoritism works in reverse too - some TVPG shows DON'T show up when they should as possible viewing choices for Older Kids even through the search function.
While I realize opinion is subjective, this subscriber is appalled at the rate great shows are being canceled. So the big shots at Netflix are canceling amazing shows like Marco Polo, Sense8, and the Get Down among others. I imagine maniacal laughs while pressing a cancel button. They don't care about all the viewers investing their time and emotions on "their" "original" series. The only reasons found are that the shows are too expensive. These shows are the ONLY reason I subscribed! What's next? Stranger Things?
Perhaps if they keep canceling beloved shows WE can turn around and CANCEL NETFLIX! I'm not paying to binge watch "Friends". I subscribed for "original" content, but it appears to be unreliable. I have Amazon Prime, HBO NOW and Netflix for Streaming. Ready to drop Netflix if they continue their canceling spree. 2 stars because they've become unreliable on originality. It would be 5 stars if they weren't robbing us of our favorites. Someone at Netflix needs to be fired.
I am very upset with Netflix. I had the DVD plan for over a year. Received 2 movies which were returned a week after receiving them, since then I never received any new movies or emails stating the movies were never returned. I know I should have paid attention more but I have been dealing with my father who has stage 4 cancer. I did cancel the DVD plan due to the fact I realized I never received the 2nd set of movies and that I am still paying for this. About a month later I go check my balance in my account and show that I am -97.00, 14.71 two times and two 35.00 overdraft fees. They state they refunded this but told me it will take 3 to 5 business days, so now I am short on my rent by a little and groceries.
When speaking to a rep by the name of Allen I am informed that there is no corp. or anyone higher to speak to or email that he will pass along the message but tried to assure me that the money was refunded and the banks should see this and refund the overdraft fee. I called the bank and the refund does not show and does not even show it is pending so now I am at a lost and they are not doing anything to help me. I also have been paying for a year or so for the DVD plan that I have not even received. I am so upset and dissatisfied beyond all belief and will not recommend Netflix to anyone after this. I just want to thank you for adding to my stress because my dad on his deathbed was not enough!!
Time will tell... My 1st experience with Netflix was a 30-day trial period. I was able to use the service as time permitted with no issues. Having received a $150 gift card at Christmas, I decided to open an account and become a regular user of the Netflix service. I attempted to watch movies, but for some odd reason, I could not connect to the service. After (3) days, I phoned Netflix's tech support for assistance. That turned out to be 2.50 hour call with no resolution. They tried to troubleshoot the problem but the final result was a verbal insult the agent didn't realize I could hear (when she thought the call was muted). That led to my request to cancel altogether. The worse part of this is that Netflix refused to refund the $150. They say their policy prevents them from refunding gift cards. I didn't ask for another gift card... I just wanted them to refund me the $150 VALUE of the card.
I ended up filing a complaint with the Attorney General in my state. That took several months and it was a waste of time. I read reviews and discovered that tons of people are disgusted with Netflix as well. I only wish I had thought to read reviews before I decided to open the account. It's AMAZING how little protection the consumer really has. We are just "sitting ducks" in the market place and the merchants - to a great extent - just don't give a crap! Netflix... BEWARE. You may have grown your customer base over the years but it doesn't take long for you to lose your credibility. That day is surely coming.
I have had Netflix for years. I started when they were relatively new. They used to ship very quickly including on Saturdays. Eventually they quit shipping on Saturdays which I learned to adjust to. Now they just plain ship slow. I sent two movies back on a Thursday and did not receive replacements until the following Tuesday. I do stream as well which at times is unreliable as I cannot get a connection even with my internet fully functional.
I am very upset with Netflix and will never rent again. I was charged 9.95 two times in one day, another two charges two other day. The last charge was 3 days after I returned the movie. I was late returning the movie 5 day and understand some charges but 40.00 dollars and when I call to ask why they still took money out. After I returned the movie they denied and said they only charged my account two times. They would not even take off one of the fees. I will never rent from them again and hope others like me will do the same and put them out of business.
I finally canceled Netflix DVD as this is the 7th Time they take my money and I get no DVD. Have been a loyal customer for years and they abuse me. They take my payment the 31st of each month and then I don't get movies. Have been on the "Short Wait" for XXX Xander for over 8 weeks - so what is the short list? Is it one month? Two months? Three months? This happens regularly. I am suppose to get my money refunded - but knowing the deception of Netflix and their treatment of the elderly (there is a law in Florida for Elderly abuse - which includes finance deception). DO NOT GET NETFLIX.
Used to love Netflix streaming, had it since streaming first began, can't remember when that was. Netflix was never that easy to navigate to find something interesting to watch, but there were third party websites such as InstantWatcher where you could do your searches by just about anything, including the all important USER RATING. Now user average user rating is gone, finding anything worth watching has become a chore to say the least. And the "match" they have now is completely useless and actually quite annoying because it causes so much garbage to show up as suggesting you watch. There are other streaming services out there, time to try some.
So I'm stuck between 2 companies that don't care how their actions or inactions are affecting their paying customers. DHI the internet provider here on Bagram Airforce base and Netflix both services which I and many others pay for but because we are on a US military base overseas using the internet service provided by DHI Internet Netflix sees our IP address as being in Afghanistan and blocks us from streaming movies even though they assure that they allow US military bases overseas and the people who live there the ability to stream movies from a paying account as a US-based user. But this is not happening.
For the past 2 plus weeks when trying to stream movies myself and others have been getting blocked due to a proxy which Netflix themselves told me they show me using a US location then a few minutes in it shows the IP is actually an Afghanistan location. OK so it's physically impossible to travel that fast between the two locations and the IP address remains the same. Only the location of the IP address changes and because of that they block you from streaming after a few minutes. They refer me to the internet provider DHI who refuses to do anything referring me back to Netflix. So for over 2 weeks neither company will resolve this issue while I pay both companies for their service. Both companies suck and neither have any excuse for how they are treating their customers or how much time I personally have wasted on both of them trying to get them to resolve the issue. I am beyond frustrated.
I love Netflix. I love that Netflix produces some of their shows only for our viewing, like the Adam Sandler movies. I love the fact that it's very inexpensive. The only thing I wish they would change is the time it takes to add a season for a series that you want to watch. Overall Netflix is great!
I have been a customer of Netflix for several years when they charged about $9.00 for streaming and DVDs, the first disappointment was when they almost doubled the price. The second disappointment was about a year ago when Netflix started manipulating the ratings and committed fraud by misrepresentation, overnight movies that were rated with one or two stars had a new rating of three or four stars. My third disappointment was the removal of the customer review ratings. This may be the straw that causes me to switch to the triple play cable. One Big Disappointment.
My family has been using Netflix for many years and we started with the mail-in DVD but then we started using instant streaming exclusively. When the prices per month started going up, my parents decided to cancel. I still liked watching shows and movies there so I started my own account and paid for it myself. I've been doing that for a few years since I was in high school. I loved being able to watch the movies and shows they had because there were a lot of them. However, nearly every month my favorites are being removed from Netflix and replaced with crappy rated ones or originals. I like that Netflix is branching out and making their own brand, but only about half of them are actually decent. It's getting to a point where I can't find anything worth watching. And on top of that, I'm paying $9 a month and increasing. That is way too much to be paying for limited, bad titles. They need to figure it out because I'm this close to switching to Hulu.
I am dissatisfied with Netflix currently because they have been having all kinds of problems. They also have been taking away people's favorite TV shows and movies. I'm mostly upset you took away House M.D. That was an educational show and loved watching it with my family. Many people have ranted about how they are unsatisfied with Netflix's connection and the loss of shows. I am here to tell you about those angry customers and myself included. I hope you can fix these problems. If you do I promise to give you a good review next time. Hopefully you will fix these problems that have occurred. Thank You.
Netflix used to be good but has gone severely downhill in the last few years. They mainly show "left leaning" content and good documentaries like The Red Pill isn't carried. Why? Literally every other streaming service has it except Netflix. Can't carry that but you carry "Bill Nye Saves The World" where they sing about sex, genders and "butt stuff?" Highly inappropriate, definitely offensive to some but yet they still have it. Amy Schumer's special tanked because it was bad. You didn't need to change the rating system for her. Horrible. Keep your political agendas to yourselves and show ALL content. Censorship will get you nowhere.
I received 4 DVDs or Blu-Rays from Netflix in 2017. 3 of the 4 were visibly scratched and unplayable. I called to complain to Netflix and was hung up on by customer service. I called again and was told to speak to the DVD component, they would connect me. They reconnected me to the streaming component. Finally I was transferred to the DVD component. I asked to speak to a supervisor and explained that 75% of the DVD's received this year were visible scratched and unplayable. My family plans around such entertainment and replacing the DVD is not an adequate remedy to compensate for the ruined family plans of a viewing experience, after investing time in starting the movie, etc. The supervisor offered the next month free DVD service plus to send two additional DVDs today.
My concern is that receiving 75% unplayable DVDs does not speak well for quality control. I can not believe anyone would pass them off as playable without malicious intent and is a form of theft. My payments pass through consistently, but I plan to cancel the DVD service for lack of quality control and for the rudeness I experienced today being hung up on and I encourage others to do so as well.
Raising the price we were already paying so that we have to pay a higher price if we want to continue the same features we were already getting is extortion. I shouldn't have to pay more to continue being allowed to watch two streams at the same time. I could always do it that way before at the base price.
I have had Netflix for a few years. It started out great, but now it sucks. There are no longer star ratings on anything and they "match" movies to your preference. It's so not accurate! It's now very difficult to find anything to watch. Movies not even in English are now popping up! It's so messed up I don't even watch really anymore. Plus, the quality of movies is getting lower and lower, there's A LOT of B rated stuff now! I can't even call and complain! Netflix you need to go back to how it used to be. This is the worst update ever!
I have been with Netflix since 2008. Over the first 6 years I would give them 5 out of 5 stars. But after that their service has been going down. I currently have both DVD and streaming services. My biggest complaint is with their DVD service. In the early days when they just had DVD rentals, I would have a long list of DVDs that I wanted and the order I wanted them sent. In that list there were always some that were indicated to be either having a short wait, long wait or extremely long wait. In the early days of my subscription when these wait items made it to the top of my list they would just go down to the next items and then send them. Now when that happens (When the next wait item comes up) they go way down on my list sometimes even to the last item on my list and send it.
My next complaint is for the number of DVDs I have sent at a time. I used to have only 2 DVDs sent at a time. Then about 3 years ago I upped that to 4. That was basically what they were sending. Now about 2 months ago they started sending 2 one day and 2 more the next day or the day after that, even though they indicated they had all 4 of my previous rentals returned. I almost always return all 4 at one time directly to the Post Office. In the last 2 months I have never received the 4 at a time that I am currently paying for. I wonder if it is a coincidence that their quality of service started going down when their competition started going away.
I think I will be stopping my streaming for a couple of months and upping my DVD again. Nothing worth watching. Too many foreign films. They should have their own spots. Will turn streaming back on when something worth seeing comes back. I don't like the thumbs up thing either.
They continue to reduce what was once a fairly decent service. No longer can you rate a movie with numbers or even sort movies by rating. Now you have to wade through tons of awful movies before you find anything worthwhile. The first chance we get to jump ship we are gone. And we will tell everyone we know how terrible the service is. I don't know how they can get away with continuing to remove options in their service!
I've been a customer for years now. Never really had an issue or needed to call Netflix Customer Service. I think I'm a pretty understanding person. Things happen. Had an outage the past couple days now (Netflix Not Working for Days) and when I called, 3 times, spoke twice to a rep and once to a manager, all they told me was, "Yeah it's down, deal with it." Are you kidding me? It's been days and first they tell me they're working on it. Should be back on in a couple days, then they said it's not them at all, it's my network. So watch it on my phone on my internet which costs money PER GB today and it'll work in 24 hours.
Then the manager says, "Look if it's a widespread issue we may contact you for a possible compensation, but in the meantime either don't watch it or watch it on your phone using your internet." Are you ** kidding me? What horrible customer service. What a ** way to treat your customers. Extremely disappointed in this company but hey, when you're monopolizing the industry guess that means you don't have to treat customers well.
I had a Netflix subscription from 2010 through 2017. On no less than three occasions Netflix prompted me to change my e-mail address, telling me that e-mail address did not work even though the e-mail account always WAS and IS STILL valid. Twice, I complied with this unreasonable request by chatting with Netflix customer service through the tech support feature, which took a lot of my time and was not at all a good customer service experience. As I said earlier, my e-mail address has remained valid throughout the entire time I was a Netflix customer.
The third time this same issue occurred - this week, Netflix cut off my access to my account, AFTER taking payment through April 29, 2017. My log-in simply failed. When I called Netflix customer service, I was told that, once again, Netflix had somehow once again tagged my e-mail address as spam (remember I was a 7 year customer) even though my payment was always timely and even though I have addressed this very same issue no less than twice before. During the call to customer service (last night) I terminated my account. That really was the last straw. I have no idea why Netflix had such trouble recognizing my valid e-mail account, but the fact that my service was cut off even though I had paid through the end of this month was just the last straw. BAD Netflix. Bad.
When I had Netflix, it would never work and it would never load on my TV. I hate this service and highly recommend not getting them and getting Hulu or some other company instead. In other words, DON'T GET NETFLIX!!! It's a terrible service and you will regret getting it.
I have had Netflix for quite a few years. I am unhappy that they can't put on any quality films for someone of an older age to watch. The quality is good as previously mentioned. Sadly the films are mediocre and occasionally they come up with a good old film with quality actors and superb acting. But usually the films are not up to standard for, they are few and far between Ltd and basically I've run out of things to watch. Where is Skyfall, some films I would love to review, they only hired for a short period of time. As previously I have seen by other reviewers. If you're looking for a film company, this one is not it. Keep looking??? I wish I had another company with a better collection of films that would be great to me. Any suggestions.
I use to be able to sort by rating but they changed it without my consent. Now I have to check tons of garbage to find something to watch. Popcorn time is one option. Netflix sucks and I'm telling everyone.
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