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47 Kabam Consumer Reviews and Complaints

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Verified Reviewer
Original review: July 9, 2018

I have played this game for 3 years and have spent a decent amount of money on it. Everything that I say here can be backed by indisputable evidence, I do not "rant". On 4th of July I bought an in-game special offer from Kabam. Kabam collected my money but did not provide the bonus items promised in the advertisement. I thought- "No problem, simple game malfunction, Kabam will fix it for a 3 year, paying customer." I put in a customer service ticket. Despite the fact I provided EVIDENCE that I bought deal 1 hr 20 minutes before it expired, Kabam refuses to give me refund, and has changed their story several times. I have it all in writing. KABAM RIPPED OF A DEPLOYED SOLDIER ON 4TH OF JULY, AND REFUSED TO ISSUE A SIMPLE REFUND WHEN THEY WERE PROVEN WRONG.

4 people found this review helpful
Verified Reviewer
Original review: July 7, 2018

My review is based off of my 3+ years experience as an avid daily player who has spent an average of 3hrs per day/6 days a week and has spent approximately $300 for offers/deals within the same timeframe. I will do my best to skip any personal grievances and stay as objective as possible and give an account of what I believe to be unacceptable and unethical business practices utilized by Kabam as it relates to Marvel Contest of Champions.

A public forum was created and available for players to interact with each other and Moderators (direct representatives of Kabam) and discuss all sorts of topics. IMO, the majority of the "traffic" consists of players that have experienced issues that affected their game experience and had directly caused them to be placed in a situation to spend in order to continue. The timeframe in which these growing number of issues have been corrected remains to be considered the worst response time when such a large group of random players have issued formal complaints. There are issues that have shelf lifes of over 2 or 3 months without being corrected with a handful of them still remaining to be fixed.

Another issue I found to be prevalent although not so much as frequent, is the fact that they have made changes that either completely remove or severely reduce effectiveness to certain specific characteristics/abilities of the game that were advertised as such, and many many players invested TIME AND MONEY for that fact. An analogy I would say describes this would be "you went and purchased a computer with 12G of Ram and 3TB of ROM then a few months later, a technician arrives at your home to "balance your system" to match more properly with how it performs compared to other less equipped models.

Then another similar scenario that has taken place is where it is officially announced that what we're told was the status quo and must invest yet again our time and money in order to properly comply to have it be reversed after a few months. An analogy for this would be, "purchased a cheesburger but was told it is no longer available and we must purchase a Bigmac and buy the drink and fries again because those items were only for the cheeseburger, we comply, and a short time later, an employee comes and takes 1/2 of our bigmac and gives us half a cheeseburger stating that the cheesburger is available again but we must purchase the fries and drink once again because and we essentially must throw away the previous ones that were meant for the bigmac".

Official announcements/promises that there will be 100% transparency with their actions and motives, more fluid communication with the players when it comes to game changes have never been followed through, and when an uproar that can't be ignored stems from the violations, they become reactive and backpedal with giving mediocre compensation and reverting things back as is (for a short period only) only to later attempt the same things.

There are those that would claim that this game and digital property are not ours to own and that whatever we spend is the cost to just play like old coin video games, so Kabam has the right to do with the game whatever they will. But I would beg to differ, because in the case of MCOC, the game is free to play, and the fact that we must "register our personal email address and create a password for our account security" tells me that the digital property is for use by "lease and contract" and we agreed to obtain the rights along with the conditions that were disclosed of the games conditions and qualities.

DISCLAIMER: As I have stated, I am an avid player for over 3 yrs, and consider myself one of countless proponents for the betterment of the game for both Kabam and its players and to this day still regularly play and active with my "ally mates" but the consistent lack in ethical business practices and customer service etiquette has driven me write this post and decide to stop playing.

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Verified Reviewer
Original review: March 7, 2018

I have never played a game where the company that runs it tries everything in their power to deceive and hold back its player base. On 3 separate occasions I purchased $300 dollars worth of special crystals that drop certain Star champs (3* - 5*) and every single crystal dropped the lowest champ possible. So that’s $1,200 dollars spent and 0 gained. I wrote ticket after ticket to complain and the support team just laughed at me and thanked me for the payday in short. Bottom line, don’t play this game and if you do, DO NOT SPEND ONE CENT. You won’t get anything worthwhile.

13 people found this review helpful
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Verified Reviewer
Original review: Jan. 13, 2018

Like many I've used a lot of real cash and I've been playing this game for 3 years now and I've come to the conclusion that Kabam are criminals using the Marvel franchise to screw people over (I wonder if Disney are aware of this or even care? ).They have various crystals claiming "You could win the top prize of...." but you NEVER win that top prize ever! I've opened 80,000+ such crystals and have never won one top prize, and when you complain you get fobbed off with the standard BS response "We do not have any say in the poor\low drop rates" classic example, even when you spend real cash for a top prize crystal wrongly thinking that because you've paid for said crystal it will guarantee a top prize but alas you "Win" something useless.

When real cash is used they should guarantee whatever it is you are hoping for, not just a lottery where you win nothing. Kabam should be monitored and held accountable for their deception and offer mass refunds to the thousands of people they've ripped off or lied to. I currently have an alliance with 29 other members and they all feel the same. ALL OF THEM! Not just my alliance but many others with thousands of people submitting complaints without any appropriate action being taken. I've found a lawyer and presented him with the facts and documentation and he's seriously looking into this because he feels some legal precedent has been violated by Kabam although I won't hold my breath for anything positive coming out of this avenue either. I've stopped spending real cash (too late). I will urge anyone reading this to boycott Kabam and do not fall for their lies and deceptions.

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6 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Dec. 9, 2017

I'm a huge player in the MCOC world. I've spent tens of thousands of dollars on it. I've been here since the beginning. I play every day; all day long. Here's what you need to know. If you have an addictive personality in any way; stay away. I've read hundreds of reviews to get a feel for the subject matter. There are lots of perspectives and most reviews seem to have plenty of merit. However, realize this; it's a business and they are here to make money. Also, realize you will not jump in and play a few months and be at the top of any leaderboard no matter your skill. This makes sense when you consider I'm not a big spender compared to most elite players. Yes, you can play this game and do very well without spending. I know players who have drawn better heroes than mine and never spent a penny. Find a way to wiggle your way into a good alliance and don't be afraid to leave it if a better one comes along.

Be patient and never count on getting lucky. I've opened hundreds of thousands of crystals. They don't pay out but one in maybe a thousand. Most importantly, learn the game and each hero. It takes time. I read these reviews about how the game is rigged. It is not rigged. If you've ever gone to a casino the smart visitor will understand that the house ALWAYS WINS and you will very seldomly get lucky at anything. But if you put in the time learning first and playing second; you'll find out just how important strategy is in a game like this. You will not constantly face enemies that are too good to beat. In fact you can reliably win every match you play if you learn what the requirements are in each arena. That's why joining an alliance is so important. Find players who know more than you and dog them hard till you learn everything they know. Then go to a better player and do the same.

I could explain every tactic in the game right here, right now but it would take forever and it wouldn't do you much good till you've invested the time and energy getting familiar with all the different areas of the game. Plus Kabam is constantly releasing new content which require new strategy. So if you are a smart person looking for a smart game, maybe this is a good place to invest yourself. But it's not easy in any respect. Yes there are glitches and problems but none of those are deal breakers. You will definitely feel cheated at one time or another but understand this; it's much more likely that the problems you will experience will be a result of a failure in understanding than any failure in the programming or efficacy of the staff. The game team wants you to stay. They do not want to cheat you at anything because if you stay they have a chance at seeing you spend money on their product.

It's a nice place to visit and a great place to play but come for the enjoyment of the experience and leave your expectations at home. I think most people will have a much more enjoyable experience if they decide NEVER to spend a single penny. Just don't start spending because it's a fricken miracle for anyone to quit once they're hooked. I did but it was so damn tough... now it's only birthday and Christmas and I've never been so relieved in my whole life and I've survived CANCER. :)

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4 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Aug. 29, 2017

They ripped me off. I bought a blue crystal to get a chance at a 4 star hero. But there are no 4 star hero and only 2 star heroes which are pretty much useless. Why would I pay $7.99 for a 2 star hero? I could just wait for a week until I get enough units to buy a 2 star crystal. If I pay $7.99 they should guarantee a ** 4 star hero and not ** around with my money.

12 people found this review helpful
Original review: July 26, 2017

When I started playing Contest of Champions I was not aware of the perils it presented. Started off with a few small purchases which turned into thousands of dollars. I just had to get that 4 star. I was addicted to opening those damn crystals. I eventually gave my account away, which was rated over 100k. Do not play this game if you have an addictive personality or have a history of gambling addiction.

13 people found this review helpful
Verified Reviewer Verified Buyer
Original review: June 17, 2017

I thought that I was the only one that became aggressive with Kabam support, glad that's not true. Kabam has a frigging goldmine with this game, they know it, you would think that they would be more grateful to all the players that toss their $ to them, I admit I've spent around $400 total since this game went live. I currently just purchase the Empire forever crystal which costs 1230 shards which I ponied $40 to buy the chips to buy it. I was supposed to get 100 4 star shards each with different potential quantity, I open this crystal and out come a 3 star duplicate of Spiderman which is far from what I was supposed to get.

I'm waiting for Kabam to respond to my alert, they better take care of me. Stay tuned, it's Sat so I'll probably have to wait till Mon to hear anything... Kabam has become greedy, the game is great though I have many ideas how it could be greater. I advise every player to never pay another penny for anything that Kabam puts out. Wow! I think that says it all!!

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16 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: May 15, 2017

I've always been a fan of Marvel and DC comics in every aspect, movies, games, you name it and it has been some time since I've been disappointed but Contest of Champions is a scam. Love the game but complete scam. Most recently the Guardian crystal I've opened about 20 since this event. Quest started putting time, effort and a lot of money into this game and it's crap. I've gotten 17 2 star drax and on 3 different crystals it landed on a 3 star starlord and stopped then the game glitches and it's a 2 star. WTF Kabam because with all the money we spend and the countless hours we play we should have way more to show for it and don't get me started on your premium hero crystal, 1000 percent scam. Get your crap together. Keep screwing your loyal gamers and no one is going to play and I'll make sure everyone I know... knows your game is a scam. Back to my previous statement, big fan but I'm done being taken advantage of.

18 people found this review helpful
Verified Reviewer
Original review: April 25, 2017

I have been playing Marvel contest of champions for over 2 years. A religious and dedicated player... Averaging 4hrs a day, everyday, and all day Sunday, playing... Have spent roughly $500-$700 dollars through the time. One day I try to log and play... Notice I was BANNED. They accuse of cheating during the Alliance War play and match ups. Saying I was using a third party software to manipulate the Alliance War to Win. How can That be when in fact, me and the Alliance I was in LOST our last 4 Alliance wars in a row. That would be the complete opposite of cheating. I visited the corporate headquarters in San Francisco. Told them Of my situation and what happen... They refuse to have an admin come see me. Said that someone will call you ASAP. And we can clarify the situation. Never heard back from them... Sent me a BOT response and that was it. I still have money that I purchase in the game too. I totally got Scam by Kabam.

19 people found this review helpful
Verified Reviewer
Original review: April 10, 2017

Playing Marvel Contest of Champions and bought health since you have to spend money to have success on this game. This site glitches a lot and the most recent glitch caused my character to lose 3/4 of its health so the money I spent on health? All gone. And Kabam refuses to replace the lost items. Avoid at all costs. This game and company are a scam.

15 people found this review helpful
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Verified Reviewer
Original review: Sept. 22, 2016

Since the last time the game updated the 3sp for my fighter and the fighter I go against don't always have a opponent so no damage is counted. When I parry or try a combination the first plows miss opponents, don't evade, looks like the plow goes thru opponent. Thanks for your help. Still enjoy the game.

6 people found this review helpful
Verified Reviewer
Original review: Aug. 27, 2016

They charge $4.99 for 135 crystals which is not even enough to buy 1 crystal that costs 150, so they force you to basically spend $10 at a time. When you purchase the crystals you get 2 star champs 99.9% of the time which are absolutely worthless in game. You can spin the crystal to supposedly get whatever it lands on but I have landed on 4 star champs and got a 2 star. When I emailed them about this they said it is already predetermined what you get before you even spin which is completely misleading. It's like gambling except you already know you're going to lose. Then they have these arenas to try and win 3-4 star champs that you literally have to play every 2-3 hours for 3 days straight and spend money to try and win something good but you never win anything good. I have never been so disappointed with a game or a company in my life like Kabam. I am honestly looking into suing them atm, so wish me luck!

33 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: July 27, 2016

I am a high level player in a high level alliance. I have spent $1000's of dollars only because I really enjoyed playing this game (past tense). Now they have "reinvented" mastery bonuses and synergies only to their benefit. The outcome of this is for the player to spend even more money than they had to in the past just to be marginally the same level they were before the reinvention of the game. Now the game is mostly unplayable because of the unfair advantage the AI has now. Anyone knew who starred in the game will have a hard time getting to any meaningful level without spending hundreds of dollars. What used to be fun is now just a money pit. In my opinion, Kabam is an unscrupulous company at best.

36 people found this review helpful
Original review: July 19, 2016

This company are scam artists. They don't care about their customers. They want to do is rip people off especially Marvel Contest of Champions. They make this game not playable. Sometime you buy crystals when new character come out and all you get are worthless 2* star character. They put a limit on potions so when people run out use their units so we can spent more money to buy units. Now they're making changes to mastery and synergy so people have a hard time playing so that mean put more money in the game.

32 people found this review helpful
Verified Reviewer Verified Buyer
Original review: June 11, 2016

Kabam makes their games nearly impossible to compete in and progress. They "match" you with opponents that are way too powerful for you to even get into the game, defend yourself and fight. They require you to spend a lot of money to play the game without any real success, and give you very little in return. I was a huge fan of Marvel Contest of Champions, but it is no longer even enjoyable to play. I feel like all they really want is the money. They don't actually care about the experience of playing the game. It is supposed to be fun, after all.

37 people found this review helpful
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Verified Reviewer
Original review: Feb. 28, 2016

The Kabam company is nothing but a bunch of con artists and they should be put out of business. I have spent hundreds of dollars on marvel contest of champions and the game is a ripoff. There is nothing but problems with the game. Every time I updated the game it has more problems and from what I've read on this site they don't care about their customers at all.

40 people found this review helpful
Verified Reviewer
Original review: Nov. 27, 2015

I play the game marvel contest of champions and the game has been getting progressively worse and worse. I can understand spending some money on the game but it seriously makes you spend 100's of dollars and literally all day and night everyday playing to be even remotely competitive or enjoyable and when you contact them about it they send you email back saying we listen to all feedback and never change! I would not recommend any of these games to anyone just wanted to make everyone aware this company has terrible customer service and only thinks of themselves and not their customer base and is extremely greedy!

31 people found this review helpful
Original review: Nov. 10, 2015

I can't access the game at all anymore, still waiting for the 3x pro crate cars that you haven't given me or compensated for. Shall be deleting the game as well as the crew and downloading Need for Speed no limits.

12 people found this review helpful
Verified Reviewer
Original review: Oct. 19, 2015

No matter how hard I tried or how many top upgraded cars I had I repeatedly lost in the ladder race time and time again. Kabam servers which are rigged put lower and higher ranked cars in against me and I lost all the time. For example I had a Lykan hypersports class A PI 1,600 which lost to a Subaru brz of lowest class E and much lower PI. It didn't matter how many top cars I raced with. I lost every race. Sometimes cars of a 2 PI better than mine beat me. What did I ever do to these thieves? All they want is people to spend and spend on the game and they just don't want some to gain anything from it like they are giving out real money. They are really dumb and stupid.

My mustang GT B class lost to a Honda Civic E class and I realized that these people just don't want me to win anything. They are maybe using tactics to make people, by not allowing people to win gold and credits to spend, to make people spend real money so ultimately they make a profit. This is an unfair game like all their games. They are greedy **. And stupid. Kabam are dumb.

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20 people found this review helpful
Verified Reviewer
Original review: Sept. 24, 2015

This week I fought hard put in many hours to avoid paying these thieves more than I already have. I HAVE LEARNED TO TAKE SCREENSHOTS OF EVERYTHING, ABSOLUTELY EVERYTHING!!! It takes me twice as long to get anything done but if you do not have screenshots they will just immediately close your ticket. I'm not a time traveler so I can't go back and get screenshots after an error occurs. This week a piece of gear I won did not show up in my inventory and a piece of gear I had spent much leveling up was reset to its original condition because I got a duplicate of it as it was in its original state.

Last issue I had with Kabam they suddenly were unable to get email from me so I had to create a second Gmail account. Once I had done that supposedly they were not getting screenshots. They advised me to put the pictures on a cloud site - I did. I was then told they would not access any cloud drive I had created. After 3 weeks I finally got them to acknowledge previous problem, it took another 2 weeks for them to put back into my account what was owed me. They kept saying all I had to do was login and merge backups - I has done that before. It's a prompt, you simply click "yes". However the prompt would not appear for another 2 weeks of complaining to a specific Roger W TIER 2 and putting that in the subject line each time eventually got things done.

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20 people found this review helpful
Verified Reviewer
Original review: Sept. 13, 2015

Many issues with Kabam. Many people are angry about this company and its staff. Spending is not a good option with these robbers. I've been charged so many times without even buying something from them. When I bought I got something else and when I complained about it they closed my cases. All tickets get closed because they have nothing to say or they don't like to deal with us, people. We are angry and upset for our hard worked money and we want our money back but because Google is with them we can't get any help from anyone. We would like our money back because when you go shopping and you don't like something you try to get your money back but with Kabam this is not possible. Really annoying this company.

22 people found this review helpful
Verified Reviewer
Original review: Sept. 12, 2015

I am writing this here because if you criticize Kabam in the game or in their forums they ban you. Their games are extremely expensive to compete. A player is expected to spend at least $20 per week. The coding is amateurish at best. Every update introduces more bugs than It solves. When you contact customer support they are rude and condescending. If you post the customer support response in their community forums it is deleted. I can only assume they need to hide their pathetic responses to their customers. I have tried to work with them for a year and a half. An obvious coding mistake cost me $240 of progress. It would be simple for Kabam to fix it or refund my money. They have chosen to deny the problem.

35 people found this review helpful
Original review: Aug. 13, 2015

Yet again Kabam drops lower than I thought possible. An alliance friend of mine has been receiving racist abuse via global chat for months on end, obviously he retaliated with some choice words (nothing that I haven't seen others write). Now he has been banned for a 5 years!! Yet the players giving out the racist abuse are still playing...I don't think I need to say anymore.

30 people found this review helpful
Verified Reviewer
Original review: June 28, 2015

Care so little for their customers, just want your bucks, mess you around all the time, don't give you what you paid for. Will be in European courts before they can say 'did you get a screen capture of that'. Do not spend money with these cowboys.

24 people found this review helpful
Original review: June 24, 2015

After reviewing my bank statement I found several chargers from this site paying people to play a game which not authorized on my account... Did a little research and found that this happens often. Well you have gotten the last approx. $300.00 out of my account because I have reported your so-called business to the consumer report for fraud.

28 people found this review helpful
Verified Reviewer
Original review: June 2, 2015 Kabam is a company quick to take your money in game. But when it comes to support to its players, there is none. On 25/6/2015 their game "Ravenmarch" became non-responsive after an update. Players on Facebook couldn't log into game anymore. We send reports in forums, as their support link take you to 37games support page. 37games denies having anything to do with "Ravenmarch". Kabam yet to answer anyone on the problem. All these players spend thousands of dollars on the game, and are now stranded without knowing what to do. We hit a brick wall, and have given up hope that this issue will be resolved.

My advise is to stay away from any Kabam games.

23 people found this review helpful
Original review: May 29, 2015

Was glitched for 100 billion might, showed them screenshots and battle report numbers. And they have even admitted to me in a email that their game has this issue of showing my lvl 10 elevated defense knight with all the top gear and forged to lvl 12 was unmarshalled by a lvl 8 knight with no armor. Sent them over 100 emails to get no to little acknowledgments. I sent thousands of dollars (yes I am a idiot for doing so) google play where you get this app from is in bed with these crooks, Google is getting their kick backs so they will not help anyone. I am so angry that when this country falls I will be there waiting outside Kabam corporate office to give them a taste of Texas justice. DO NOT USE GOOGLE OR ANY APPS FROM KABAM!

17 people found this review helpful
Original review: April 15, 2015

This software/game company has violated its own end-user license agreements by changing programming in games post-download with required updates. They have ignored emails and requests for information.

31 people found this review helpful
Original review: April 14, 2015

I have been playing the Hobbit since January 2014. I have spent A LOT of money on Mithril just to get cheated out of what I paid money for. I have reported this to Kabam who always say that they found no error. When lake towns were created everyone in my alliance got theirs and I did not get mine. I reported this to Kabam and all they said was "Oops sorry. But you can buy it now"! I keep unleashing might from prizes but my might counter keeps showing the same number. I have reported this as well and have not received a reply about that. I also keep losing things out of my inventory and I have not used them. I think Kabam is ripping people off and since a lot of kids play they figure that they won't notice. I'm not a kid so I DO NOTICE!

20 people found this review helpful

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