General Mills
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General Mills

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Last updated: Nov. 7, 2017

37 General Mills Consumer Reviews and Complaints

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Verified Reviewer
Original review: Nov. 7, 2017

I'm assuming for cost cutting reasons they are now putting by my estimate nearly 40-50% pretzels in their Chex Mix which does not make it "Chex Mix" just pretzels mixed with some Chex. Have great teeth and gums and could normally consume a bag of Chex Mix if left unattended but the introduction of so many hard pretzels I will now quit buying it due to gum rash and irritation.

Verified Reviewer Verified Buyer
Original review: Sept. 9, 2017

Was eating a bowl of Lucky Charms and got an incredible pain in my mouth and stopped eating and had my husband look and my mouth was really red! Now the Redding is gone and I have a blister that is incredibly painful! Googled what would cause it said a burn! And now can't eat anything but ice cream and pudding and jello. Due to it being on the roof of mouth. Going to urgent care tomorrow morning for the pain and to get treated!

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Verified Reviewer Verified Buyer
Original review: Sept. 7, 2017

I poured a bowl of Coco Puffs for breakfast and a small snake came out of the box. I took a picture and called General Mills but they said they would send me coupons for more cereal. I will never eat this cereal or any of their cereal again.

Verified Reviewer
Original review: Sept. 2, 2017

Whole insects infected in cereal packaged by General's. Repulsed and offended to no end by this. I'm asking for compensation for General Mills Offense. Fourteen Thousand dollars may recover Some of my medical bills and help quiet my anger.

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Verified Reviewer
Original review: Aug. 12, 2017

I bought a Nature Valley box containing 32 chewy granola bars from Real Canadian Superstore about 3 weeks ago. Today when I chewed on one bar I bit something really hard which hurt my back teeth. So I spat everything in my washroom sink only to find a tiny black rock. I don't know how that managed to get inside the bar but I'm utterly disgusted. This is what happens when you have a lack of quality control standards in your manufacturing plants. What would have happened to my health had I swallowed this.

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Verified Reviewer
Original review: July 18, 2017

Our family loves Fiber One cereal with almonds. I usually buy several boxes at a time. Since we do not eat cold cereal much in the winter, we just recently finished the last of it. Now I have searched all our local stores and cannot find it. There is only two kinds anywhere we go. I had to buy something else at Trader Joe's but it is lacking as much fiber.

Verified Reviewer
Original review: June 21, 2017

I purchased Chex Turtle mix recently while traveling. I don't eat pretzels, and the picture on the front showed only one pretzel, so I bought them. My picture shows how many there actually were. I was very disappointed and frustrated that the pretzels were obviously the main ingredient inside. As a result, there were hardly any of the caramel corn, cocoa covered Chex, caramel coated Chex, M&Ms, and peanuts that were shown as the main ingredients on the front.

Verified Reviewer
Original review: June 14, 2017

I usually enjoy the Chex Mix Muddy Buddies but I did not however enjoy finding a lump mass of Muddy Buddies about the size of a golf ball. How did this get past inspection? I don't think I will be spending $3.19 plus tax on these snacks again.

Original review: June 13, 2017

I was deathly sick after eating just three of these chips (Tortilla chips)! My mouth started to swell as well as my throat and my stomach burned like it was on fire! I had diarrhea, vomiting, pains in my side and tightness in my chest. Apparently High Oleic Sunflower Oil can cause allergic reactions in people who are allergic to ragweed! Buyer beware, I am still sick three days later. If you have ANY allergies, Stay away from these chips! I purchased these at Costco, so now I am throwing away a big bag of chips! Stay away, these things are evil!

Verified Reviewer
Original review: May 25, 2017

General Mills cereal contains TRISODIUM PHOSPHATE which is a strong chemical found in cleaning solutions sold in powder form. Dangerous if swallowed so why is this in my kid’s cereal? And why is this FDA approved? No wonder why people are always sick. I don't understand the need for this chemical to be in any kind of food and why the FDA allows it. I think they should both be sued for the distribution of poison to people.

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Verified Buyer
Original review: May 7, 2017

Gross Cheerios: The picture in the box is not what I received. Some were... Well I don't know what. You judge the picture. Turned my stomach for sure. I threw them up which is probably for the best.

Original review: Feb. 17, 2017

Hi there! I am being helpful, not critical. I bought the White chip macadamia nut recently at a local Bi-Lo. I followed directions mixing and baking it. When I tasted my cookie, ewwwh! I had to read the bag to see if there was any sugar at all in the mix. It was too salty, a weird flavor (looking at bag, I guess it was the palm oil). I couldn't taste the nuts (were they real macadamia nuts?). I was baking them for a card party, so I thought I'd try a second cookie. Tasted the same, so I had to throw the batch away. Maybe it was a fluke, but if all of the mixes tasted like mine, I doubt if anyone would enjoy this mix. I have enjoyed your other cookie mixes, though. Thank you!

Original review: Jan. 6, 2017

I tried one Fiber One Brownie and had intestinal distress for 4 days. I see that Chicory Root Extract which is just a different name for INULIN is the third ingredient. Some people have a real low tolerance for it. And if you're using it for all of their fiber claim of 5g, that would be a ton of inulin!! 3g is what the suppliers generally recommend for the general population as a max dose for tolerance. I feel this product claims to offer a low cal snack with high fiber but the pain and intestinal issues I endured were unbearable. I will never purchase Fiber One products again. I am sure there are many others experiencing the same issues. You need to consider a better fiber solution!

Verified Buyer
Original review: Dec. 30, 2016

It was dark in my room while eating General Mills' "Cinnamon Toast Crunch" because I was getting ready for work in the early morning. I heard clattering in my bowl, just thinking it was my cereal. That was, until I found a 4 inch rusty nail on my spoon, in which I nearly swallowed and it certainly could have killed me. So there I was, gagging (and I threw up), because I realized that this rusty nail was in my cereal milk for a good 12 minutes, soaking in the bowl, and I had almost finished the entire bowl.

I am definitely never buying any General Mills products for the rest of my lifetime (and that's not an exaggeration). I'm even more cautious now that I've read most of the complaints on this website. I then posted a complaint to the Cinnamon Toast Crunch page on FaceBook, and they told me to file a complaint and send the nail. Of course my stupid self did. I contacted them later on to see if any action had been taken, and they told me to send them proof, and that they were never sent a nail! Really, General Mills? How are you not shut down yet?! I'm glad it was me and not some other child, who would've swallowed it and died because of you!

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Original review: Dec. 1, 2016

Excited that French Toast Crunch was back on the shelf, I bought a box. I was eating a big bowl of my cereal when I notice black on the French Toast... I took those cereal pieces out and to my surprise it was mice droppings that were stuck to the cereal... Whatever syrup they use to coat the cereal, it was all coated together. I am very disgusted that these things go unnoticed and that this even happens at all. I USED to love Gen Mills cereal. Never Again. I will be seeing a doctor.

Verified Reviewer
Original review: April 16, 2016

I just attempted to eat a can of "Traditional" Italian style wedding soup. After heating and beginning to eat I bit down and felt something hard but had already begun to swallow. A very sharp triangular piece of wood with sharp spines caught in my throat. One side had a blue covering. It appears to be something like a corner piece of part of the manufacturing process. I will call the comment phone # on can.

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Verified Reviewer
Original review: March 30, 2016

Cinnamon Toast Crunch is the best thing since slice bread. Believe me, I eat sliced bread every day! But I haven't had anything quite like Cinnamon Toast Crunch. General Mills has just earned brownie points.

Verified Reviewer
Original review: Nov. 30, 2015

Most disgusting this ever. This wasn't an issue with the supermarket since the maggots were in the sealed area with the cereal. Will never touch Cheerios as long as I live.

Verified Reviewer
Original review: Nov. 3, 2015

Found a 3" piece of wood in Chex Mix - I called the toll free number and they offered to send certificates to use for their other products. They were not interested in seeing this piece of wood or concerned about what might have splintered off and been ingested, or the paint on one side of the wood and it's consequences of ingesting. They offered that they don't usually make call backs. They took some basic info found on the bag but have no interest in seeing what was in the bag. I was so disappointed in this company.

Original review: Oct. 3, 2015

I went into Publix to buy your "gluten free" Cheerios and when reading the ingredients, it had wheat, which contains gluten. So, your Cheerios are not gluten free. This is very disappointing as my daughter loves your Cheerios, but she is on a gluten free diet to help prevent seizures, and can not have your cereal.

Verified Reviewer
Original review: Nov. 19, 2014

I bought a box of General Mills Dark Chocolate Cheerios at the 99 Cent Store. The better-if-used-by date was January 2015. We tasted them yesterday morning and they were stale. I sent them an email complaining about them being stale. I never received a reply from them.

Original review: July 21, 2014

Just a wk. ago I was eating a granola bar. My grandsons 5 & 7 also had ask for one. As I was eating mine, I began to bite down on something hard which I thought was a peanut but turn out to be a rock which broke off a piece of my back tooth. The 7yr. old had pretty much finished his bar & the 5 yr. old had not open his & was upset when I took it away from him. I sent an email to the complaint department followed by calling and speaking to a rep that took my complaint & said someone would be contacting me in a few days & it would be OK for me to eat the rest of the 9 bars. (Can you believe that?) Been a wk. now & no contact. I went to the dentist & had my tooth filled & repaired. Will be recontacting to see what's the next step.

Verified Reviewer
Original review: Aug. 29, 2013

I usually love eating Natures Valley Granola Bar until today when I found a live maggot and two more dead maggots. The bar usually come in two bars wrapped package. I ate one bar completely and went to eat the 2nd one and that's when I saw the maggot crawling in and out of the bar. Usually I don't look at the bar when I eat them somehow I looked n saw it. "How many of those maggots did I eat over the past few days?! Totally disgusted at this point. I contacted General Mills and report what happen. She collect some info from me and offer a replacement for the bars... I declined and said, “After today I won't be eating those again." She said I can use the certificate to get any General Mills product. I did recorded the incident on video and offer to email it to them but she didn't need it. Never eating any granola or anything like that again!

Original review: April 19, 2013

While eating a bowl of Total Raisin Bran, I bit down on a very hard object about the size of a large jelly bean with the consistency and smell of the material roads are made of (blacktop)! I took a knife to try to cut it in half and it broke into many pieces. It was definitely not an edible material and smelled and looked like macadam.

Original review: April 15, 2013

General Mills claimed to change their Lucky Charms cereal ingredients so that whole grain, and not sugar, is the first ingredient. They were able to do this not by adding more whole grain but because they made the marshmallow itself an ingredient in the cereal. If you look at the ingredients contained in the marshmallow itself, you'll see that sugar is first. The next ingredient after the list of marshmallow ingredients is sugar.

So, if marshmallow was eliminated as an ingredient, the ingredients list would read: whole grain oats, sugar, followed by more sugar. I feel this is deceptive advertising on behalf of the company. They claim to make the cereal healthier by making whole grain the first ingredient, which would lead a consumer to think there is more whole grain. Yet, the cereal's first real ingredient is still sugar.

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Original review: April 14, 2013

I was eating some chex mix and tasted as if I chewed up a pill. It left my tongue yellow, my mouth numb, and an awful taste in my mouth. The hospital cannot test the food I spit out. I want the food tested! What if it had been my one year old daughter who had gotten whatever was in it? It was awful trying to wash out my mouth. What if there are other bags out there with whatever was in mine?

Original review: Jan. 17, 2012

General Mills is the manufacturer of Multi Grain Cheerios and for years, the product has boasted not only whole grains, but like the company's total cereal line, a wide range of 100% of vitamins and minerals. The company has now reformulated Multi Grain Cheerios and while still selling the product for a relatively high cost and continuing to promote the whole grains issue, which was also a part of the previous formula's advertising, it completely fails to point out that out of the sixteen vitamins and minerals of the previous formula, the new version of the cereal has reduced the percentage of eleven vitamins and minerals and completely eliminated two others:

Previous formula:
1. Vitamin A 10%
2. Vitamin C 25%
3. Calcium 10%
4. Iron 100%
5. Vitamin D 10%
6. Vitamin E 35%
7. Thiamin 100%
8. Riboflavin 100%
9. Niacin 100%
10. Vitamin B6 100%
11. Folic Acid 100%
12. Vitamin B12 100%
13. Pantothenic Acid 100%
14. Phosphorus 8%
15. Magnesium 4%

16. Zinc 100%

Reformulated version:
1. Vitamin A 10%
2. Vitamin C 10% - reduced
3. Calcium 10%
4. Iron 45% - reduced
5. Vitamin D 10%
6. Vitamin E - removed
7. Thiamin 25% -reduced
8. Riboflavin 25% -reduced
9. Niacin 25% - reduced
10. Vitamin B6 25% -reduced
11. Folic Acid 50% -reduced
12. Vitamin B12 25% -reduced
13. Pantothenic Acid - removed
14. Phosphorus 8%
15. Magnesium 4%

16. Zinc 25% - reduced

Nothing else in the cereal has changed. The list of ingredients in the 100% formula vs the lower vitamin ratio is identical. When the company was contacted regarding this issue, the following response was provided: "Thank you for contacting us concerning Multi Grain Cheerios cereal. We appreciate the opportunity to address this matter. Multi Grain Cheerios' vitamin levels have been reformulated. The vitamin and mineral profile of Multi Grain Cheerios is now similar to that of Yellow Box Cheerios. Multi Grain Cheerios now delivers an excellent source of 8 vitamins and minerals for our all-family consumer base. Multi Grain Cheerios continues to deliver 20 grams of whole grain and a good source of fiber in each serving. Multi Cheerios still has the same delicious taste with a lightly sweetened blend of five whole grains: Oats, corn, rice, wheat and barley. If you have any further questions or concerns, please let us know."

As can be seen, the response given provides absolutely no answer as to why the cereal's vitamin and mineral profile had been reduced or even acknowledges that such has occurred! "Multi Grain Cheerios now delivers an excellent source of 8 vitamins and minerals for our all-family consumer base." That sentence alone indicates that General Mills considers 25% to be an excellent source, but 100% is not?! A follow-up mail has been sent to General Mills asking for clarification as to exactly why the company made such a drastic reduction in the formula, but as of today (one week later), a reply has not been received. What the company should have done is follow one of the following options:

1. Raised their prices without changing the product.

2. Reduced the amount of cereal in each box (a bit easier to detect than reduced vitamin content).

Had I been given the choice to either pay more to cover the increased manufacturing costs or have the vitamin/mineral percentages of the food altered, my wallet would have been wide open. But consumers were not consulted. The company simply took it for granted that money is more important to the general public than physical well-being. Even if a consumer does not make a habit of comparing details on a product's lists of nutrition facts, such a cutback by a company does not always guarantee that the price of the product will be similarly reduced. General Mills is a massive, prosperous company and there is no logical reason to diminish the health factor of a product that had already been a top seller.

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Original review: Nov. 23, 2010

I was eating a bowl of Fiber One Raisin Bran Clusters on a Saturday night, when I bit into something hard and broke off a piece of my back molar. I went to the dentist. He put on a temp. crown and said that if the pain doesn't stop, he will need to do a root canal. Well, it has been 3 weeks and the pain is still there. So, I guess I will be getting a root canal now, plus the crown. I am in constant pain and now taking 800 mg IB 3x a day, plus using some Percocet I had.

Original review: May 19, 2010

I found mouse droppings in my General Mills Oatmeal Crisp Maple Nut Flavour Cereal. I feel sick. I will be seeing my doctor. Consequences: heartburn and upset stomach.

Original review: Feb. 9, 2010

I do not believe Cheerios lowers cholesterol. I have been eating Cheerios for years, box after box along with raw oats. My cholesterol is always high!

General Mills Company Information

Company Name:
General Mills