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I received the Sims3 game as a gift. I opened the package, inserted my disk to download into the computer and it asked for an access code. There was none. I contacted technical support twice. They wanted proof, I sent the pictures. 2 hours later still no access code. I am not pleased with the customer service. It's a brand new game, not used. It wasn't my fault that the paper in the case was not there. So still no reply from them and a brand new game is trash and worthless. I believe that they should have better representatives to help the public in cases like this. Because this is sadly ridiculous.
I bought Battlefield V for close to $80, clearly compatible with a my laptop hardware configuration and NVIDIA video card at purchase. Game worked fine until mandatory update of game by EA last week. Suddenly game became “unplayable” two weeks after I bought game. Error message claimed the driver was not updated enough. I worked with their help desk for a few days to no resolution. They assured me that they could help and if not I would be refunded. Below are actual texts "What we need is the updated MSINFO, to make sure the .dll error has been cleared out first. Then we can try to attack other issue. If everything points to that the game cannot be played anymore, I will definitely get that refund processed for you. Stephen ** EA Help.
All their help was fruitless. Suddenly it was my fault an I was told that I needed to buy a new video card to be compatible with the new update of the game. When asking for a refund from the next technician ("specialist team") who failed to fix the technical problem. His arrogant response was as such: "you asked to speak with Customer Support - that would be me. I am at a higher level than someone you would speak with on the phone or chat, and I have provided you with our refund policy." "No one with EA Help would be able to process a refund here". - Shane ** EA Help. This is outrageous customer service, Shame on you!
I have played games on Pogo.com for years. EA Network took over the Pogo sites. When I started with Pogo I used the free version. I decided I enjoyed the games enough to get the paid version with a different Pogo screen name. When the EA Network took over I could not access my paid account because EA Network reps would not delete my unpaid account and insisted I open an new email address. September 9, 2018 I finally convinced an EA Network rep to deleted the unpaid account but it seems she only said she would to get me off the phone. This is now November 4, 2018 and I can play Pogo games on my paid version. Now, I have been trying to get EA Network to delete both of my accounts without any success at all. I cannot access my account to delete my auto pay options. There is absolutely no cooperation from the EA network. If you're not with them I would caution you to stay away.
Scrabble access keeps crashing. I cannot get back into my in process games. What a waste of money! This seems to keep happening. EA should be fined for charging customers for games that continually crash.
How this company manages to have such terrible customer service is beyond me. Their ineptitude is a constant waste of time. Don't bother contacting them, they will be rude, hang up on you at any chance available, and they are unable to help you do anything other than what is already online.
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I signed up for Origin 7-8 years ago and no longer have access to the email I signed up with, I tried to contact support several times, all of which said they cannot help me, I had almost every Sims 3 EP and Stuff Packs, now I cannot use any of them! That's about $200 worth of products out the window with zero help from customer service! This is the WORST gaming company ever!
I had bought a used Spore game CD not knowing you need an access code to even play the game. After contacting customer service and being placed on hold for a half hour, they would not give me a new code unless I buy the game again. This practice does not make sense since my copy of the game was already paid for from the previous owner. Any other company does not put such a measure for their games to be only used by one person.
This is like someone selling their phone to you and you go to connect it to your car, but since the previous owner had already connected it to their car, you cannot. Now think of it as if you can't use the phone at all since the previous person already used it. You may think, that's a phone, this is software. That is true, but this is the actually physical software (CD).
Today I have experienced one of the rudest customer service experiences I've had online with EA. I bought a new laptop and it doesn't have a disc slot. I own The Sims games in a disc form and wanted to get back into gaming. I thought I might give it a shot and ask just in case if there was a way to get my games working since I have entered the product codes of the games on the Original program before. The reply that I got from the staff member I thought was really rude. I will not be dealing with this company again because I will not be loyal to a company that has bad customer service.
Whenever you play EA online games, they encourage you to make any necessary reports when it comes to; harassment, cheating or abuse. However, if a player is harassing you during an online game (ex; kicking you from games, sending you rude messages or getting on their mic to call you names in the gaming lobby) and you decide to report it, don't think for one second that EA's customer service is going to do a thing about it.
Here it is 3 months from that initial email and a month after the latest report I filed, and those rude players? They're still live and trolling in the lobby. What is the point of reporting anything when no actions are taken but pity emails?
We are so incredibly disappointed in EA Games. We bought Sims 4 a year ago for $40, loaded it via CD's, and then had issues with our daughter's computer about 6 months later and had to reinstall Windows. Origin and EA will only give you a one-time product code use for a game - that's absolutely ridiculous. The "help" person on chat was no help - she stated she could not find our associated email (we only have one email) and we would need to repurchase the game. No thank you. We will no longer waste our money on EA products (or anything having to do with Origin) ever again. I've bought 100's of computer software products over the years, and this is the first I've EVER had a one-time use of a product code. Buyer Beware.
I would like to express my disapproval with the way EA is handling the gaming hackers in their new Star Wars Battlefront II. For 4 months now, I have been playing their shooter and am finding it extremely difficult to enjoy because the community is filled with "Aimbot" hacking programs that systematically target other players, see thru walls, and create rate of fire and damage for weapons.
This is a known issue by EA because there are usually 1 or 2 in every match played that I end up reporting. Sadly, these gamers are seen the next day, week, or month later, still playing the game and using their automatic aiming programs. For all the griefers out there, please understand, I'm not a terrible gamer, and just complaining about dying. It's very easy to spot the auto-aiming programs.
I feel like Disney needs to be contacted and step in so EA can be forced to correct this problem by maintaining an anti hack or anti cheat program for their servers. It's not that difficult, Steam has such protection on their online games, but EA has absolutely NO concern for their player base or they would have done something about it before now. EA is ruining the name Star Wars in their gaming community, adversely affecting Disney's name.
I am writing this review on the Consumer Affairs website because every time I mention that Aimbots are a problem on the Battlefront II forums, they get removed and I get banned. It's obvious that the moderators don't want their game being the subject of scrutiny, but it's there, and consumers need to know about it. Word-of-Mouth is the best advertisement around, but until anti-cheat programs can be installed and keep hackers from playing, I will cease from playing or spending money on SWBF2, and will make sure my friends and family spend their money elsewhere as well. Thank you for reading this review.
I am able to log onto my account, but when it comes to updating my email there is a major problem - my security question is being asked in Russian. When I contacted EA games, I need a receipt to verify the account and all I could provide was a photo of the disc and manual with the serial number. I can't think of a more ridiculous way of authentication accounts, since no one seems to retain receipts after a certain amount of time, or once a game is installed and working perfectly. I can log onto my account, but my issue is that if I am unable to produce a receipt (to a 7-8 year old game), my account can't be verified and it is case closed. :-(
I know all my login details, but when asked my security question, they are in Russian, all I want is for them to be converted back to English so I have complete control of "my account". The only thing I need to do is change my email, but I can't do this while it is in Russian?!? Don't know what to do... Grrrrrrrrrrrr so frustrating!!! All good once I produce a receipt, but doubtful that will happen after 7-8 years. :-( So unlikely to ever have access to the account again (and lose my sims credits)!
Been contacting EA couple of times about the game connectivity and lagging which end up I couldn't play the game 100%. I couldnt join any squad 'cause I'll be dead weight at times. I will ran at that particular place at least up to x8. There even time that happened I could only shoot my rifle... can't skip... can't throw any grenade... can't reload... only way was to suicide or redeployed. I've broke L3 Stick on one controller and the other one of not sure where the problem is but it just stop functioning.
Paid for something I didnt get! I bought UFC 3 Champions Edition which comes with extra content like any other deluxe version of a game. Well wouldn't you know I didn't get the content I paid for. So I chatted with an EA customer service rep and he told me that it wasn't EA's fault and that I had to contact the retailer from where I bought the game from. When I asked why he couldn't just give me a new code or something because content creators have that power, he just kept saying call Microsoft. How can Microsoft give me content that is in their game? Horrible experience overall, so bad that this is the first negative review I've written about any company.
Just another completely unsatisfied customer. Bought Madden 17 after the Tom Brady cover reveal event started so I wasn't given the Tom Brady 90 over cover reveal card to complete the challenges and objectives associated with it. Contacted support and the first agent who can relay had any idea what I was talking about, had me add screenshots to my ticket... only he told me to do so with instructions that caused me to close our chat session. Next agent connected to chat and then never spoke a word and disconnected that chat session 5 minutes later. Then I called and got an agent who could barely understand me and I could barely understand them. That agent quickly said they would escalate my ticket to a specialist.
Next I wait a couple of days and get an email for an agent thanking me for contacting them and hoping my issue is resolved and to let them know if there is anything else they can help with. (Cookie cutter issue resolved email) and then I call again and the agent immediately states they will escalate my ticket and says I will get contacted as soon as possible. Almost a day later I get an email for an agent who hasn't even read my ticket notes and asks me to send them details of when I "lost" my Tom Brady card... that I clearly stated multiple times in this process I never received. So when I inform him of this and wait another day for a response I get "sorry that was a limited time event and we can't give it to you".
Star Wars Battlefront is full of hackers, legit bonafide hackers zipping around one shotting people. Numerous reports over hours, days, months with many of these hackers repeat offenders and nothing is done. This was my first EA game and I wasted my money entirely. EA won't see another dime from me. I would give zero stars if possible considering their off shored "support" (so-called) is nothing but an exercise in blowing smoke. They do nothing but respond with canned spam and (clearly) throw reports in the trash.
EA has the rudest customer services. During a 2 day period we spent over 6 hours online chatting with them trying to resolve a gaming access issue (and I wasn't chatting with anyone in the US based upon the email of the chat transcripts they are 5 hours ahead of the US ET). Three times the "advisors" decided they solved the issue (which they didn't and still haven't) and disconnected the chat. I will never buy another EA developed game again. We've now got a $60 game which is open and unusable and not returnable. Waste of time and money.
What's the point of buying Sims expansion packs at $20 a pop, only to be able to play 2 :(. They should tell you that you can't play the game with all the expansion packs before you spend your hard earned money on them! Game locks up and even worse if you add site content! Sims used to be fun to play, now it's just a washed up memory of a great game that was! Origin has ruined it for me! Origin is slow, glitchy, and plain damn dumb (forgets your password, so you have to change it every time you play! wth). Selling my games and expansions, may have to just use them in a DIY project, cause smart people are sick of Origin and don't play it!
Pay for games, only to be locked out due to Origin's online login not working, not to mention when internet not available. Customer support is effectively non-existent. Essentially they'll take your money, and not provide the product you paid for. This company should be held accountable.
I am very frustrated with EA/Origins youth account limiting my son's account. As a parent I should be able to decide what games and content my son will or will not be allow to view. But EA/Origin thinks it knows better and locks down youth accounts with no input from the parent/youth account guardian. There is no recourse or workaround for this leaving me no options or controls on what I can allow my family to view in my home.
I changed the settings on my Sims 4 game to high quality after reading blogs on the big difference it makes to game play. After that I noticed that my game was very slow. I work for a well known technological company as a technician and therefore I am very familiar with computers and know that my specific computer has more than enough storage to run the game and the expansion packs that I have as well. Nevertheless I attempted to seek advice from the Origin agents in terms of what I could do to make my game run faster before making any more purchases.
When I first entered the chat at 10:04 my wait time estimated was 10-15 minutes. It is now 11:01 pm and I still have not heard from an agent. To make things worst the chat now say 5-10 minutes but I still have not heard anything. In summary I am extremely dissatisfied with the wait and the response time. Being in customer service and working with technology myself I tried my hardest to be respectful and understandable of the situation but I am very upset and very confused as to why I still have not been helped.
My girlfriend plays The Sims on the pc. To play, it requires that you log into EAs Origin. The problem is that Origin is broken and doesnt allow her to log in thus not allowing her access to the game. She contacted support who did not fix the issue. It has been months and the issue is not resolved. Money has been spent, she deserves to have access to her purchase.
For years I played the Sims having only minor issues here and there, but in the last year my computer has gone a bit off and my Sims 3 stopped working. I believed that if I just uninstalled and reinstalled it it would work again. It seemed to be going fine until they asked for the product code. I realized I lost the case since I got it 5 years ago and no longer have my code. I looked online for help and everyone pretty much said that there was nothing I could do (which is ridiculous all by itself) but I should contact EA for help. When I first contacted them it took forever to get someone and all he said was I will help but I need proof you bought the game, fair enough. I took pictures I luckily had of my receipt from 5 years ago. Then I went back on and the 2nd "adviser" never actually came in.
I finally reached someone on my third try who told me that she didn't want my receipts of my game. That my code was a one time use and I used it for my first installation and couldn't use it again. She said if I took a picture of my case (which I told her repeatedly I didn't have) she could get me a new code. I told her I had the receipts of my purchase and why wasn't that good enough. She said all they were asking for was the case and I shouldn't be so upset. Though as I said I told her 3-5 times I no longer had a case from 5 years ago and shouldn't they have some kind of fail safe plan in case someone lost their case ESPECIALLY since they have this dumb policy of one time codes. She said there was nothing she could do as I refused to take a pic of the case as proof and my Amazon receipts were useless.
I cannot believe a multi billion dollar company could have such archaic and idiot rules in place so people could get scammed. I cannot be the only person who ever uninstalled a game and find it infuriating that this company expects everyone to have their games installed on their computers forever. I read online and apparently this is a problem a lot of people are having with EA and their games. So because they don't have anywhere you can make an official complaint against them I am doing it here. So disgusted by EA and Origin!
Requested a refund from my Battlefield Heroes account which was a free to play online game that I haven't played for a couple of years, and they had discontinued the game during that time but I didn't know till I tried to log into it tonight. However I was never told that there was an expiration date on the game or time limit on my money in my account.
So EA confiscated my money in my account, and didn't even try to contact me or place my money which was in my Battlefield Heroes account into my EA account so I could recover what was mine and clearly not theirs. I talked or rather texted back and forth with a customer service representative and the person assured me I would be satisfied with the outcome of this situation. After a while of dealing with this CSR the person came back and said my money was gone because it was a long time ago (a couple of years) but that they could give me 15% off any EA product etc.
I said "But it's my money, how can you just confiscate it?" They said they were sorry but there is nothing they could do. I said to myself well ok, (figuring maybe I can get something back cause anything is better than nothing). "Please tell me about the 15% you mentioned?" The person then said "I'm sorry there is nothing I can do." "Please close this chat box and end this discussion because It isn't going anywhere." I said "But you said that I would be satisfied with the outcome of this call, and I'm not." I'm very saddened by this outcome. "Please will tell me about the 15% you were telling me about earlier." They replied "end this chat box sir, I don't see this going anywhere further."
I am very disappointed with EA gaming, I've been a customer, buying their games ever since their company first started. But not anymore. (sarcastic) A multimillion if not billion dollar company greedy for a disabled veteran's measely $20.00 which to me is very valuable as I don't receive but only a small stipend every month with which to live on, no raises, no bonuses, the same forever.
This is a company that in my opinion has lost their moral compass, and left their ethics at the cashier's counter of their bank. Now I'm sure that one or two customers swearing off buying EA stuff will not hurt their bottom line. However if this company keeps treating their customers like peons not worthy of their time, consideration, or to satisfy their legitimate complaints, then they will slowly but surely spring a leak of customers leaving the company in their rearview mirrors.
Calling for a boycott on the company is a waste of time because the way they treat the people they have to thank for their success IS, a call for a boycott initiated by the company itself. If you deal with EA, sooner or later you will see the greed and their poor customer service, who cannot solve your issues (if it has to do with some sort of refund) as the advisor or customer service representative told me "we have strict rules... " (to take and not give back is my experience).
I purchased Battlefield 1 and it's telling me the code is invalid. How can it be it's brand new, so I contacted EA Games and they told me to contact the people who I purchased it from and get a new one... I got a new one in the beginning. Why am I keep repeating myself and wasting my time on EA Games. So I've thrown all my EA Games in the bin where they belong. THANKS FOR THE BIG RIP Off EA Games.
I'm sorry to say the customer service I experienced today was awful. I bought a Battlefield 1 Xbox and game bundle back at xmas. I was under the impression since I paid for the Deluxe edition Xbox and game and it was more expensive that I was getting the full game. To end up finding out that the only thing that I paid all the extra money for was for some skins that I don't even use was very sad. This was my first console, I'm usually a computer gamer and I thought deluxe meant deluxe but I was wrong. And then to top it all off I talk to Microsoft and they were very apologetic but told me it was an EA issue.
So I got ahold of you guys and honestly got the worst treatment I've ever gotten by phone from anyone, once again saddening. I also own Battlefield 4 and Hardline that I received as gifts. I hate to say this because I've been a Battlefield junky from the beginning but I will no longer be buying your games and I'm returning the Xbox One and game back to Microsoft as soon as possible. I still can't believe that you guys are willing to lose a long time customer because of the misleading/misunderstanding Deluxe Edition not having a premium pass.
If I could give 0 stars I would. I purchased The Sims from Origin, and after a day of trying to get the game to load, let alone work, I decided to just request a refund. Before requesting the refund I tried so many methods of troubleshooting the game on my Mac, but simply couldn't get it to load. Upon requesting a refund I received an email that it would take up to 10 days for a refund to be issued. After 10 days had gone by, I hadn't been issued my refund yet. I contacted Origin by live chat and was told that I had to contact them back in 10 business days if I still hadn't received my refund yet. It annoyed me that their website stated 10 days but a customer service rep has insisted it was 10 business days.
Nonetheless 10 business days would have been 2 days later so I contacted them again when I still hadn't received my refund yet. I was then told by another customer service rep that my payment details had disappeared off their system so they have passed on the case to their account and billing specialists. This made me livid because just 2 days before I was told a completely different thing by someone else. I was then told they don't know when the case is going to be resolved and when I would receive my refund. I then asked their customer service rep for contact details to make a complaint because had I not have made an inquiry about my refund, I wouldn't have been told there was an issue. To my surprise (sarcasm), I was told that I'd have to wait for their 'account and billing team' (whoever they are) to contact me and only then, can I make a complaint.
A week later I contacted their customer service by phone because my issue STILL hasn't been solved and I STILL haven't received my refund. It was as if the customer service rep had no idea what he was doing. When asked what the issue was as to why I still haven't received a refund, he replied with ''I don't know'. When asked what their complaints procedure was in order to make a complaint, he replied with ''you have to wait for the account and billing team to contact you before you can make a complaint''. When asked when I would be contacted by their team as it's just a simple refund that shouldn't have taken this long, he replied with ''I don't know''. Meaning they don't actually have a complaints procedure and he clearly doesn't know what he's doing.
It's frustrating that there isn't a complaints procedure put in place for a company such as Origin and EA Games which profit billions of pounds a year from loyal customers and so forth. It's a shame one has to result to leaving several reviews on websites just to stop other customers falling victim to their awful customer service. Currently, my refund still hasn't been issued. I haven't been given a specific timeframe as to when it will, neither am I able to make a complaint because there isn't a complaints procedure. PLEASE, PLEASE, PLEASE think twice before purchasing a game from EA Games or Origin as you face having to deal with their incompetent, untrained members of staff who clearly don't know what they're doing. SORT IT OUT!!!
EA Games has gone from a shining star of video game publishing to a profit hungry monster which produces the absolute bare minimum and gets by. Well produced games of my childhood, from the SIMS series, Mass Effect, and Dead Space have been steadily replaced by games like EA's Battlefront. This game is a testament to all things wrong with video gaming. Using the name of a popular gaming franchise, they filled the heads of consumers with ideas of a next generation Star Wars Battlefront game. The original game contained character classes, a multitude of weapons, a single player campaign, instant action games, multiplayer (which was in its infancy during the original XBOX era), a conquest game type, a large number of playable heroes, and planets from all 6 of the Star Wars films, pilot-able vehicles for both sides, and in general, a feeling of epic game play which has not been matched since.
EA took all of that, every aspect which made the series enjoyable for its primary fan base; and unceremoniously disposed of it. Content was slashed to the absolute minimum. Single-player became non-existent. The first three films were cut entirely. This Star Wars game even lacked space battles, in a game called Star Wars, there are literally no wars, among the stars. The game was supposedly going to be focused on multiplayer, which would have been fine if that in any way actually worked. With a total of 16 weapons, most of which felt exactly the same, and severe balancing issues. The game ends up feeling like a badly reskinned version of Call of Duty, with even less character customization.
And to make matters worse, EA charged $60 for the base game, ($50 more expensive than the cost of Battlefront II which holds up as fun even a decade later), but also charged an additional $60 for their season pass. Which gave players access to the Downloadable Content, which they refused to release any details on prior. In hindsight, the DLC was not worth the price of a essentially a 2nd game. In fact, the 1st game isn't worth the $60. The only thing EA/DICE did right was graphics, the game looks and sounds incredible. But I could easily have experienced the same thing by watching the original trilogy and mashing buttons on my X-Box control, then groaning whenever a character died. This game was the final straw, I will never buy another EA game.
I honestly don't know where to begin, I have played thousands of Madden games over the years, I have been in the top 100 multiple times. I stand outside retail stores every single year to get the newest copy of Madden at midnight the day it comes out. This year is horrific to say the least. The game basically was put out unfinished. (Ex. Being able to tell if your opponent is passing the ball or running the ball, countless bugs and glitches within the game.)
As of March 1st there have been I believe 9 patches and I can make a case the game is just as bad if not worse than it was release day. Madden producers have said via twitter that some of the glitches in the game simply cannot be fixed this year. I cannot tell you how disappointing the product is. I used to stream the game on Twitch, I would play for hours every day, and watch people play your game and promote your product to tens of thousands of people. Now these same streams have maybe 200-300 people in them. Forums online/Youtube entertainers complain over and over about the product. I would really appreciate a phone call or email from the Customer Relations department.
Battlefield 1 - This game's servers have been spotty at best. The DICE map and mission designs take upwards of an hour to 90 minutes to complete. More often than not they fail in the last minutes avoiding any progress and often taking earned content like battle packs they charge for as well. This company and its history of Substandard service should be bought out, shut down or sell these game titles they can't provide adequate services for.
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