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Last updated: June 27, 2017

4 CareCloud Consumer Reviews and Complaints

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Verified Reviewer
Original review: June 27, 2017

Best reporting PM on the market. I've been a CareCloud customer for years now and I would recommend this product to anyone in the ambulatory space. The design is smooth and the functionality is simple to use. Their billing product is by far the best on the market, which includes a dashboard of key reports. I demoed many other systems on the market including Athena, Kareo, etc. and none came close to providing the insights to a practice the way CareCloud does. Some downsides are that new features can take a bit to get added, but that's software in general.

Verified Reviewer
Original review: June 21, 2017

I am extremely happy with CareCloud. I feel they are just an extension to our office. It is great knowing that if I have a problem or question they are just a phone call away. They are very attentive and always seem thankful for any suggestions made to make our office run smoother. I am very pleased with CareCloud and so glad we made the change.

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Original review: April 27, 2017

Smoke and mirrors EMR product. Nice that they offer a web-based server but that's about where the good stops. They will sell the product on the idea that they will incorporate customer feedback regularly to improve their platform - only to provide lip service and empty promises. No ability to electronically sign off outside documents - so you will be right back to printing notes for signatures that then need to be rescanned and filed in the system. NOT user friendly. Stay away.

Verified Reviewer
Original review: July 8, 2015

We were specifically looking for a web based, iPad charting system. CC told us during our sales process that the iPad charting portion would be launch in 2 weeks. Needless to say, 3 YEARS later it is STILL NOT AVAILABLE. Empty promises without any accountability... We are leaving CC. Very UNHAPPY clients!!!

CareCloud expert review by ConsumerAffairs

CareCloud, founded in 2009, offers several services for medical practices, including solutions for patient care, EHR software and practice management software.

  • Practice management: CareCloud Central, the company’s practice management software, offers support for analytics, scheduling, patient reminders, billing, contracts and collections.

  • Integrated design: CareCloud offers apps that are connected so that users have integrated solutions. Apps offer scheduling that can accommodate multiple practitioners, allowing you to view an entire practice’s schedule and finances at a glance.

  • Command Center: The CareCloud Command Center provides an instant snapshot of operational and financial metrics, allowing you to sort metrics by time, location and provider.

  • EHR software: CareCloud’s EHR software provides real-time insights with patient flowcharts and summaries, integration with practice management and patient portal and drag-and-drop scheduling.

  • Best for: independent physicians and large medical practices.

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The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

CareCloud Company Information

Company Name:
Year Founded:
5200 Blue Lagoon Drive, Suite 900
Postal Code:
United States