Primerica Reviews

Unbelievable. I have been with Primerica for years, simply putting money into my Roth IRA. I did need to withdraw some money from it, for some unexpected expenses throughout my time having the account. Just recently, I changed the amount I would put towards it, as I am saving up using another platform. I did NOT receive any mail, email, phone call, etc. from them stating that my account was behind. I only received the 3 month mail letter stating I had less than 3 weeks to pay the overdue amount, or they would close my account. I called them to see what I can do. No help whatsoever. They lady simply told me you have to pay it by that date or else. I simply told them I will withdraw my money and find another company.

Someone at Primerica must have farmed my phone number. I received a call and I was driving. It was pleasant enough but I won't ever work for Primerica. So if they're buying lists or getting information off of LinkedIn, stop it! Vitello and Associates Inc. was the ones that came after me. No thanks.

I am not sure all Primerica agents are equal but Tommie ** was my agent and he was not responsive nor did he provide good service. I would not recommend him and therefore will not recommend Primerica.

If I could give 0 stars I would. Do NOT use this company. A once reputable company is now horrible to deal with and won't provide documents needed for financial records and taxes. If you call customer service, it is outsourced overseas and they can't help you. They keep putting in requests or telling you to fax letters to get assistance. In the end, wait months only to get incorrect documents. Call back, they make it hard to talk to a supervisor and no one can get you information. They just create another ticket for the same thing and tell you to wait for a response that could take 3-5 days or for me, 2 more months. Then wrong again and you start the process all over again. You get nowhere. Take your money elsewhere to invest.

Updated on 05/20/2025: My Father unfortunately had an IRA through them that I inherited after he passed. They will not release the funds, no way. They are now requiring a "tax investment waiver", this serves to notify the state of PA that I would owe inheritance tax. I paid the inheritance tax on my portion of the IRA that I inherited. They refuse to release the money. They do not need a "tax waiver" as I am paid in full. Every time I call, I get a call center somewhere. They are delaying my money.

Customer service was awful!! Been trying to close my account that my parents set up when I was a child and they gave me the run around. It has been a month long ordeal and each customer service representative was uninformed and very unhelpful. When requesting a fund redemption they required a Medallion Signature Guarantee which I got from a bank and after submitting it Primerica rejected it. Their reason was because it was a "copy" but I had sent the original document. I then called 3 times asking them what they needed. Each time they said they will send it to their back office team but could never give me a time frame. Each customer service representative said "they could not give me a time frame" then they would change their response to "they did not want to give me a time frame".

My mother has been attempting to close her accounts with Primerica for approximately one month. During her initial call, the representative insisted that she required a PIN number to proceed with the cancellation, prompting her to wait for the PIN to arrive by mail within 7 to 10 days before following up. However, upon calling today, she was informed by a different representative that she must complete a form and return it by mail, which would also take an additional 7 to 10 days for processing. This contradicts the information provided by the first representative, and it is particularly frustrating for a 75-year-old woman to be delayed in accessing her funds, which she has never utilized.

Very transparent company when it comes to product knowledge. Primerica gives you an opportunity to make more informed decisions which is tailored to you and your family needs. Everything financially Primerica give a solution by way of advise.

This company is a nightmare, been trying to cancel/close a retirement account that hasn't performed in 25 years. I curse the pyramid-scheming 'friend' that sucked me into signing up with this company. PLEASE LEARN FROM MY MISTAKE!

Almost 20 years with this company and they just dropped us! We moved and our address changed, without even a letter, phone call, or email, we were just dropped! After calling them for a reason, they said, because we had not communicated with them that we moved. Our payment was taken out automatically, but because we changed the card without letting them know, (because of fraud) we were just dropped! They told us we could get more insurance, but for a much larger cost! So, in essence, they received $10,000 and could not care less about us!!!