Kaplan Test Prep

Kaplan. Do not use this company. First sold me a course that was not uploaded. They loaded a class that was political and biased. Called DBPR and they said they did not approve that class. Kaplan said they would refund my money 6 weeks ago. Still didn’t receive credit and they NEVER answer phones or emails. I used CE Cheap after. Fantastic. Kaplan is terrible.

I had a very complex situation concerning my enrollment with a Kaplan course, and Mauricio spent an entire hour on the phone helping me with my situation. As I work in a customer service related field too, I know how busy and complex certain scenarios can be. But Mauricio truly helped me in the most amazing way, and offered me all the help I needed and more to have a successful chance at mastering the OAT. He truly didn't need to do all this, but some people really go above and beyond the call of duty, and it's more than I can describe how nice it is to be the one to receive this gift. A big thank you to Mauricio and your team!! And I truly hope Mauricio and his team have bright things ahead!! :)

I have went through Kaplan Financial for all current insurance license I hold. This school has assisted me in successfully passing all four lines of insurance...I am an agent of. I give them 10 thumbs up. Thank you, Kaplan.

I just wanted to give a quick nod to Kiarra W, who helped me resolve a billing issue with my Kaplan account. It’s always a nice surprise to find great customer service, especially in the time of COVID when everyone is stretched so thin. But over 4 days and 3 forms of communication Kiarra thoughtfully and thoroughly investigated my issue. She followed up exactly when she said she would, and found a simple solution. The mistake was totally mine and totally dumb, but she couldn’t have been nicer about it. Thanks Kiarra!

Kaplan offers a free TOEFL practice test, but if you'd like a review for your speaking and listening section, you would pay GBP10.00 each. This is a scam! I have been stuck on question 13 of the listening section for the past 14 DAYS. The worst part is that the timer doesn't stop counting down. There are no cancel or pause buttons available, so I was unable to skip to the writing section. I have been emailing them for two weeks, and I have done everything that they have advised me: use Mozilla Firefox instead of Google Chrome and clear my history. I have also rebooted my entire computer system; I deleted all my apps and reinstalled them; I restarted the computer at least 10 times a day. I was frustrated. They are slow with their replies, even on Instagram (because that's how desperate I was).

They seem to put very little effot into the quality of the products. Their training is bare minimum. They tend to put most of their effort into advertising and misleading the consumer. That being said, they do provide a product, but the product does not provide the results as promised. For example, they had advertised their program as a program that would effectively train you to score a high score for IELTS. I took the practice test. They gave me a score and explanations for each answer. When I signed up, the program did not bring the value it had promised. You could easily buy an IELTS book from a thrift store and it would still have more value. The 4 prep tests they promise are not graded and they give you an answer key with no explanations.

Kiarra from the live chat was extremely helpful. She helped me figure out where and why I didn't have my books and was able to talk to her manager and shipping in order to figure it out. She was diligent and made sure the email she had was a good one to reach me with and she also explained how to log into the online sessions very well. Overall she was patient, polite, and very helpful in resolving my questions and concerns.

Working in "Practice Set 3: Inequalities." I found a typo within the correct answer choice provided by the author and the actual correct answer choice. The problem was: 6x-9≥7x-5. By solving this with "inverse operations" as the text states, you will come to the answer of -4 with its corresponding answer being C. The answer provided in the "Answer Key" and the "Answers & Explanations" state that the answer is D,-2. Though the "Strategic Advice" is correct in its explanation when solving the problem efficiently.

I signed up for the life prep course and it requires 20 hours of classroom time. Their website says study from anywhere using your laptop, tablet or phone. Well this is not true if you have a time study requirement. They know their time tracking system does not work if you are not hard wired into the internet yet they do not inform their customers of this requirement. They point to a frequently asked questions page that says not all functions work with tablets or phones. I think they should be required to specifically tell their customers that their time tracking feature does not work unless hard wired. That would be the ethical thing to do. Perhaps they should take their own ethics class. When I called to complain their solution was log in with a wired connection and change a page every 10 minutes to account for the time that did not track. RIDICULOUS!!!

I was originally enrolled within a Kaplan Test Prep course, that was focused on preparation of the LSAT(Law School Admission Test). Before having the opportunity to utilize this resource, I was unfortunately faced with an incredible personal obstacle, of finding out that a close family member was diagnosed with colon cancer. As a result I had to withdrawal from my classes, despite my dilemma, the Kaplan Customer Care respondent Ramsha was incredibly helpful, understanding, patient, and interpersonal. I was completely thankful for her incredible professionalism, etiquette, and interpersonal nature. Ramsha does an incredible job embodying what it means to be a representative of Kaplan Test Prep. She really came to my aid when I was in my moment of distress, and I am grateful for her intervention.