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Consumer Complaints and Reviews

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Last year 21 Aug 2012, we confirmed our cancellation with Soraya ** and emailed the cancellation to 4 other people in Volusion (contact@volusion.com; info@volusion.com; account@volusion.com; sales@volusion.com): it was on 2012.08.21 at 7:58 for user name ** (Customer ID# **). However Volusion has still debited monthly charges from our credit card every month till now, 2013.06.01. We have spoken to their account/ billing department but the manager Reba **, refuses to refund us money back (USD190). This is absolutely unprofessional after customer service regarding cancellation. Please assist us how we can get the refund from Volusion.

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ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Volusion prides itself on helping businesses grow and succeed. It offers employees the ability to participate in a nonprofit foundation as well as offering e-commerce services for business owners.

  • User-friendly web design tools: Users who don’t have web design knowledge can quickly set up their stores.
  • Versatile design: Volusion offers over 80 templates, allowing users to customize their websites however they wish.
  • Tracks and reports on abandoned carts: Volusion is one of the few e-commerce packages to offer reports on abandoned carts, which lets users know about visitors who start the purchase process but don’t complete it.
  • Bandwidth: Larger businesses may have a little trouble getting products posted and orders processed because of bandwidth limitations.
  • Full functionality: Users may need to pay for a higher-level plan to access some of the features they need.
  • Best for Small businesses, mail order businesses, brick and click businesses

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Volusion Company Profile

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United States