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NJOY
Overall Satisfaction Rating
2.25/5
  • 5 stars
    3
  • 4 stars
    1
  • 3 stars
    2
  • 2 stars
    1
  • 1 stars
    9
Based on 16 reviews that contain star ratings
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NJOY

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16 NJOY Consumer Reviews and Complaints

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Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Nov. 2, 2018

I have been buying Njoy daily's for a long time now. The problem is that at least 1-2 times a week they do not work and the company has a horrible return policy. If I send them back every time they dont work I will be paying for return fees multiple times a week and still waiting 2-3 weeks for a refund. I feel like they have horrible customer service with generic automatic messages. The product is not worth the money especially for how often I buy a defected product from them and the inconvenience of returning it.

NJOY response

We’re sorry to hear that your NJOY Daily didn’t work quite right. We would like to make this right and would be happy to help replace your NJOY Daily. Send us an email at cs@njoy.com or give us a call at 833-ASK-NJOY. One of our friendly customer care team members can help.

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Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Oct. 30, 2018

I have been an Njoy daily customer since the Dailys were first released and I am getting defective e-cigs on a regular basis in the bundles I purchase. I buy the 5 packs and out of every 10, I end up with at least 1-2 that are faulty. Many don't work at all (No light or vapor) and some work for a few seconds and liquid comes out from the tip and stops working.

I wrote NJOY and get a very generic answer about their return policy. If I had to go through this process every time, I will be returning e-cigs once a week, remember to keep all my receipts, paying for the return and waiting 2-3 weeks to get my refund. This will be like a new unrewarding part time job for me - I will never be done with this process. Like I stated earlier, in the last couple of months I have had over 10 e-cigs that are defective (not including the one I just opened) - I have in some cases had up to 2 of the 5 in the box come out defective. THIS IS COMPLETELY UNACCEPTABLE! At first I thought it was a fluke, but I see that this is a regular thing with their product. If their goal is to get people to stop vaping the product, this is an excellent strategy!

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NJOY response

We’re sorry to hear that your NJOY Daily didn’t work quite right. We would like to make this right and would be happy to help replace your NJOY Daily. Send us an email at hello@njoy.com or give us a call at 833-ASK-NJOY. One of our friendly customer care team members can help.

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Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Oct. 14, 2018

I've probably purchased 100 over time because I liked the flavor but they lie about how many puffs. You may get some puffs over a couple hours and you may get none. How do they get away with the lies in advertising? Never. Again.

NJOY response

Hi Lola. We're sorry to hear that your NJOY Daily didn't work quite right. Please send us an email at cs@njoy.com or give us a call at 833-ASK-NJOY. One of our friendly customer care team members can help.

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Rated with 5 stars
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Verified Reviewer
Original review: Aug. 31, 2018

I have now sampled all of NJOY products. The latest is the "LOOP". I find NJOY to be easy and convenient. Yes... I have mods for vaping and have tried countless other e-cigs also. With NJOY I find zero desire to smoke. And that says a lot as I have been a smoker for forty years. Funny thing is, I was not trying to quit smoking, it's just a wonderful side effect. Anyway, I recommend giving NJOY a try.

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Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Aug. 29, 2018

I have been using NJOY Dalies for months. Good product but complete lie on 300 puffs best case 30-50. I have returned product, complained, sent messages yet no change. Manufacturing greed for more profit. Change the fill now and make it right. Stop the advertising lies now.

NJOY response

Hi John. We’re sorry to hear that your NJOYs didn’t work quite right. We would like to make this right and would be happy to help replace your NJOY item. Send us an email at cs@njoy.com or give us a call at 833-ASK-NJOY. One of our friendly customer care team members can help.

4 people found this review helpful
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Rated with 2 starsResolution In Progress
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Verified Reviewer Verified Buyer
Original review: April 7, 2018

E-cigarette disposable - reg. flavor are ok., but several have gotten real hot and light comes on ---never goes off. I am to the point of not buying them. Do not know if it will blow up! I threw it out. COMPANY should correct this problem -- to avoid any burning danger.

NJOY response

Hi Viviane. We’re sorry to hear that your NJOYs didn’t work quite right. We would like to make this right and would be happy to help replace your NJOY item. Send us an email at cs@njoy.com or give us a call at 833-ASK-NJOY. One of our friendly customer care team members can help.

8 people found this review helpful
Rated with 1 starResolution In Progress
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Verified Reviewer
Original review: Nov. 29, 2017

Returned the new compact battery vape pen along with the original order for & still no refund. I think it's bogus they cannot stand by their product. And I think it's bogus they do not have a 1-800. Their customer service sucks. I will not buy from them again.

NJOY response

Hi Sherry, we're so sorry about that! We changed our number and we didn’t mean to leave you in the dark. You can reach us at 833-ASK-NJOY or at cs@njoy.com if you have any other questions.

9 people found this review helpful
Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Oct. 28, 2017

Been a customer off and on for 3 years buying NJOY at local drug stores. Every 5 pack BOLD either has one or two cigarette that do not work and in most cases the batteries last 1-3 puff. I sent 2-5 packs back and NJOY replaces them. The replacement had the same problems. I stop Buying them.

NJOY response

We’re sorry to hear that your NJOYs didn’t work quite right. We would like to make this right and would be happy to help replace your NJOY item. Send us an email at cs@njoy.com or give us a call at 833-ASK-NJOY. One of our friendly customer care team members can help.

9 people found this review helpful
Rated with 1 starResolution In Progress
Verified Reviewer Verified Buyer
Original review: Sept. 13, 2017

The product itself, not bad. But I order from their website. There is always a problem with an order, up until the last time. It was usually a problem just getting it to me. Sometimes would take 2 weeks before it was mailed, once it was almost a month before I receive it. I would email NJOY with a status update and would receive a response usually about 2 weeks after it had been finally delivered. I put up with this because I did like their product. However, this last time, even though the purchase order verified my order, they sent the wrong product. I have left voicemails, I have emailed, there is no response. I finally had to go to my bank and file a complaint. Along with the BBB (they have 7 complaints they have not responded to) and file a complaint with the AG office. Seriously, stay away from NJOY.

NJOY response

We’re sorry about that! We do offer expedited shipping if you need your NJOYs to be delivered right away. Please check out www.NJOY.com to see our shipping options. If you have any questions regarding your orders, you can always call us at 1-833-ASK-NJOY and one of our helpful customer care team members can help.

8 people found this review helpful
Rated with 1 starResolution In Progress
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Verified Reviewer Verified Buyer
Original review: Aug. 1, 2017

Just bought another 5 pack of NJOY king from Walgreens and like the last pack at least 2 don't work. It's painful to spend $40 on a faulty product. Use to order directly from company but the wait is too long when you need a cig, although cheaper. The quality seems to be going way down for this brand!

NJOY response

We’re sorry to hear that your NJOYs didn’t work quite right. We would like to make this right and would be happy to help replace your NJOYs. Send us an email at cs@njoy.com or give us a call at 833-ASK-NJOY. One of our friendly customer care team members can help.

8 people found this review helpful
Rated with 1 starResolution In Progress
Verified Reviewer Verified Buyer
Original review: June 16, 2017

Two times I purchased the King Menthol Bold and each time they did not work at all. Still have them plus the wrappers. I have enjoyed the disposable ones but I couldn't even get a chance with the king type. Is it possible for replacements? Purchase was defective.

NJOY response

We’re sorry to hear that your NJOYs didn’t work quite right. We would like to make this right and would be happy to help replace your NJOY item. Send us an email at cs@njoy.com or give us a call at 833-ASK-NJOY. One of our friendly customer care team members can help.

7 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Sept. 23, 2016

It was perfectly simple to use. I also heard that there is an incentive if you send the used product back to the company after use. I think this is a great way to get customers to continue using the product. There were plenty of options. There was the light flavor, full flavor, and the mentholiday options. Each had a lighter and fuller flavor available and they were all pretty smooth tasting. I personally have always preferred a menthol flavor but I know a lot of people don't like that.

Obviously the vapor is different than a traditional cigarette, but it worked for me. I like the NJOY just as much as I like a regular cigarette. There are definitely differences like for me I didn't seem to get the dry mouth sensation as often with the NJOY as with a traditional cigarette. I never smoked much so there were times when a pack of cigarettes would last 3 days. The NJOY lasted over a month for me. On that note I would say the battery life is perfect for a person who does not smoke as much as some. I don't think I have ever seen an NJOY reach the end of its battery life though so maybe it is good for heavy smokers as well.

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4 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Sept. 19, 2016

The E-cig is easy to use. All you have to do is fill the "tank" and hold the button. The heating element has a habit of overheating every now and then, but if you try to go easy with it, you shouldn't have a problem. For the NJOY E-cig, I have only seen 2 flavors; regular and menthol. I have seen different liquids from different companies that can be used with it, but not from NJOY itself. The vapor doesn't really taste like a regular cigarette, but it does have the same nicotine feel. Also, it kind of feels like inhaling from a humidifier. In my experience, the battery only lasted about an hour before I had to recharge it. I don't know if this was from the frequency that I used it or not, but the battery life could be better.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 17, 2016

I think it is good for 26-year-old since they look really fashion. I highly recommend this to anyone who wants to try it out. Also, be sure to get a coupon, and buy massive amount at once. I think they are pretty good in flavor, better than other brands. They are inexpensive and everyone can afford them. It is better than perfect. The quality is really nice. I think it is very fresh and not expensive at all. One after one, I smoked and I am happy about smoking twenty times a day since the quality is so good. The battery lasts long but you need to replace it every once in a while.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 16, 2016

Very easy to use just like a normal cigarette runs on a battery. When it runs out recharge the e-cig or buy refills. Great value for the money. A lot of different styles and flavors and the product is awesome and I am glad that I am using this product. Great flavor. Beats having cigarettes. Great quality for the money and anyone interested in this product is going to find this out of this world that has a long battery life and such an awesome device development well and I would recommend it to anyone that wants to use this product.

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Rated with 3 stars
Verified Reviewer
Original review: Sept. 9, 2016

The product is easy to use, not complicated. Doesn't require ordering liquids to use it. Since I don't have to add liquid, I don't have to experience spilling it while refilling or the product loosening and leaking fluid into my mouth. Is portable and not large. The product doesn't look obvious and large which will gain other people's attention and make me feel awkward. I like the product because it isn't liquid. Because of this the product doesn't leave strange and varying odors while being used. Because of this the product is extremely similar to real cigarettes. This is something I prefer. I enjoy the vapor quality because it makes my throat feel like I am using a real cigarette. I also like that the vapor does not leave a lingering cloud of smoke after being used. I like that the battery life meets how long the use of the product is. But, I would prefer that the battery life and usability of the product would last longer.

3 people found this review helpful
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NJOY expert review by Benji Waters

Founded in 2006, NJOY has over 80,000 retail locations and claims to be the No. 1 retail brand in the US, selling in all 50 states.

  • Accessories: Smart case with a compartment to keep the cigarette

  • Realistic look: Authentic cigarette look and feel

  • Workmanship: Quality construction

  • Flavor: Not great flavor and can be quite harsh on the throat. However, NJoy offers the highest concentration of nicotine at 4.5%. This is great for heavy smokers transitioning to eCigs.

  • Battery: The battery life doesn't last very long.

  • Best for: Occasional users, light users

Profile picture of Benji Waters
Benji Waters E-cigarettes Contributing Editor

Benji Waters has been working in the electronic cigarette industry for over 3 years. He is a well known blogger on What E Cigarette? and Electronic Cigarette UK and regularly consults with suppliers and manufacturers on current products and future technology.

NJOY Company Information

Company Name:
NJOY
City:
Scottsdale
State/Province:
AZ
Country:
United States
Phone:
833-275-6569
Website:
www.njoy.com
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