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I have a box full of LiquidPod batteries- more than 20 of them. They quit working after a few weeks or, more recently, NEVER work! I purchased four of them recently (two at Walgreens and two at Blu.com) and only one battery worked. I have spent more than two months trying to get them replaced. The two they have sent me don't work either! And now the recent package of pods I ordered from Blu.com never showed up but they won't do anything about that either! This company and its products are horrible! I have never been more frustrated and upset with a company in my life.
They leak while still in the package...and then they burn out the pen because the liquid drops down into the battery area... I wrote a review on their website (to add to the mostly good reviews) and added these pictures and they actually wrote back and told me it was rejected. "It didn't meet their guidelines.''
I bought two refills pods. They both leaked out within three days. I got ahold of customer care. They told me, "Unfortunately we can't do anything about it," and that they don't stand behind their products. Please don't waste your money on them because they leak out.
I have had a very good experience with my 15 pound Blu pro eCig. The only criticism I have is the mouthpiece gets black oil stuck in the end which I can clean out with tissue. PS I buy the coke flavor from Poundland and tastes pretty good but smells delish. Totally recommend both. Tried the bubble gum flavor, it's disgusting from Poundland. Please don't buy.
I'm sooo sorry I didn't read the reviews "BEFORE" I ordered. This cigarette is the worst, it leaks, taste terrible and burns, leaves a nasty taste in your mouth. I bought the starter kit. It was cheap enough, the cig performs just like it's a cheap product. I'll tell you I tried my niece's (she has a Juul, more expensive but well worth it!!) Hope you all read the reviews before you purchase. Also the charger on the Juul is so convenient, you plug the charger in and with a magnet you can keep it there and move around. The blu you are stuck to the charger. What a great feature.
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I normally use another brand (Juul) which I love but mine broke! So I stopped at a convenience store and bought a disposable Blu for around $10. Nastiest thing I have ever tried! It stinks and it taste awful. Now reading all these reviews I wish I would’ve read them first. Major thumbs down.
Bought two of these. Used them for a while, they are built like trash. The pods leak horribly. One battery was super loose with the old in and the other was so tight you had to fight to get it in. This product doesn't even deserve one star. Look elsewhere for a vape. Blu should be ashamed of this garbage product.
I bought the 1.00 dollar trial kit they offer, it is a terrible product. The ecig itself is no good and the pods are ridiculous expensive and leak out really bad. I wish I could not give them 1 star because this product totally is worthless.
I got my rechargeable Blu marker and the liquid pods are leaky. They get on your mouth and tongue and it burns. I get tired of cleaning it and having to rinse the juice taste from my mouth. Please think of this while purchase a vape pen bc this one is worth the dollar I paid but the liquid pods at $10 a box of two is ridiculous. We sat 4 liquid pods upright overnight and by morning juice was everywhere. Also when I purchased a box of Honeymoon one of the liquid pods was soaking wet in its sealed package. Disappointing. Will be switching as soon as I can afford it.
Blu has made me hold for over 30 minutes every time I have to call customer service about my products. The message lies and says 2 mins initial hold time then tells you non stop to continue to hold. The products leak and they set up steps for you to get replacements like sending photos and proof of purchase via email then they don’t process the request on their end after, no confirmation email or replacements in the mail. I’ve waited over 30 days and now I’m calling back and getting the 30+ minute hold tactic they do. This company should be shut down for the way they operate and all the years they’ve ignored the same consumer complaints and done nothing about the quality of products and quality of customer service. Blu can’t get a handle on managing their business and don’t deserve market share anymore. I’ve excused their problems for years and they get worse over time not better.
The only complaint I have is the liquid that leaks from every single one of their products I have tried. The disposable, the rechargeable e-cig and NOW the MyBlu rechargeable e-cig. What the hell Blu? That ** burns! If you are going to continue releasing "better" versions of your product, MAKE THEM BETTER. Fix the issue that EVERYONE seems to complain about.
Pros: It functions. Flavor. Different nicotine level options. Cons: Liquid pods leak a disgusting taste and burn the tongue and taste buds (Blu claims they don't and that's it's not normal despite MANY testimonials). Some devices/pods are defective and there's no returns or refunds. Bad customer service. Reset password doesn't work on website/email (link sends you in circles and I can't use my points). Price is not very competitive for pods that leak and don't last long. It can be hard to find a Blu seller depending on your location (3 out of 10 7-Elevens carry liquid pods). Contains formaldehyde. I've spent hundreds, and now that I know their competitors have better options, I'm going to be switching. I would have reviewed more stars, but unfortunately Blu denying that they leak at all is unacceptable.
Y’all some ** scam artists and I hope no one is stupid enough “like myself” to use your online store. Before you had my bank card information my cart was 1 pen kit for $1 a promotional you were running but after you had my bank info it was 2 pen kits and 22 something on my card and there was no way to alter or confirm 'cause it was confirmed once you had my banking info. So I turned around and canceled immediately the order. Trust me it was immediately 'cause I talked to Levar your customer service manager and he told me to order and cancelation was about 20 min. Well within your 1 hour and got an email saying someone will be contacting me within 24-48 hrs. Well check your own records 'cause no one called me.
I called 3 times before I could reach someone in customer service. Then I was informed that there was nothing they could do because the order had been processed... WTF. You mean it’s processed. It was Sunday that the order was placed and canceled. You aren’t opened 'cause I called!! Then was told that I would have to wait till I received the items (even the one “I” never ordered) then to return the items wait for you to process the return then on top of that I’m going to have to wait for my bank to process 3-5 days for something “I” didn’t order!!
I tried to answer a ? about refilling the pods which you CAN do after they lied and said you can't. I called and asked why they won't post my reply and he said they won't tell people they can refill them and won't post my reply. They won't give me my credit for referral. They charged my acct for another referral I made and won't send the eCig but I had to call to get the refund. What a bunch of crooks. Go to YOUTUBE. They show you how to refill them!
I tried MyBlu because I found a $1 trial in a local store. I decided to order replacement pods on their website. The first two orders (signature required) arrived on time. My most recent order was suppose to be delivered via UPS between 9 am-12:45 pm. The delivery time was changed four times on that day and my order finally arrived at 8:30 pm. I took the morning off from work, changed an afternoon appointment, then had to call someone to wait for me while I ran an errand early evening. UPS didn't care; more importantly, Blu never responded to my email inquiry. Switched to an ecigarette company that has reasonable delivery options and a better product. The MyBlu product is mediocre; their customer service and delivery is horrendous. Don't give up twelve hours waiting for a delivery that was suppose to arrive 8 hours prior - the product is not worth it.
I first tried Blu E-Cigs back in 2010 and I was pleased with their product although their E-Cig delivery system was less than reliable. Recently I decided to quit real cigs for health reasons and so I ordered the "New" product. After 10 days of waiting I contacted the company and inquired. I explained my need as I was a smoker for 45 years. They apologized for my "inconvenience", which only proves to me they have No understanding about smokers. They explained that I could buy the product in vape stores but can't tell me which ones or where?
Thanks Blu. You might have the best product in the world but I'll never know because you can't ship it to me and it's otherwise unavailable(?). If mine ever arrives I will immediately return it. BTW - I did pick up a JUUL e-cig while I was waiting and, this marks the first tobacco free 10 days I've had in 45 years - wow. I sincerely hope that Blu goes out of business ASAP so other customers do not have to be fooled, lied to, or whatever they're doing over there.
Blu eCigs have gone way downhill in the past year or so. I used to order from their website until last time when they neither delivered my package nor would they offer a refund. They gave me some runaround about how the postal service wouldn't allow them to reship the merchandise I bought and paid for, which doesn't even make sense. In the past few months I've noticed that not only do the cartridges not last very long, but a pack of three will usually contain at least one dud. They're fairly expensive compared to similar products, so this is unacceptable. I switched to Logic - it's a much better e-cig and value.
I switched to Blu after trying another brand (Joy). I liked the flavor, ease of use, FREE shipping. auto purchase, helpful customer service, lots of discounts. Prices are low compared to other companies. BUT lately, tanks that used to last a week and a half, are now lasting 2-3 days. There are changes that might have me looking elsewhere even though I like the product.
I've been using the myblu e-cig for about a month now after my moment me 4. Starter kits due coming across a $1 promotion. About two weeks ago I began getting insane headaches which now thanks to that article I can link to the Blu e-cig. I've had an even more worrying and honestly painful effect arise that my fiance associated with this e-cig after multiple associates have previously express same side effect. I noticed about a week ago that my teeth were suddenly becoming painfully achy and when having my fiance look to see if we should stress sending me to a dentist he noticed that my gums in the back look irritated leaning towards potentially infected.
Now this has had me in a panic because I have great dental hygiene, good teeth and have NEVER had any symptoms like this before. I disregarded the warning given to me, kept smoking Blu, unintentionally/unaware of increased Blu use which leads me to today's extremely painful/overwhelming stressful dilemma. Yesterday I woke up feeling extreme discomfort in my teeth and gums throughout my whole mouth, upon further looking it looks like I either have blisters on my gums or somehow overnight they became infected. I have been using at home remedies and treatments due to the ridiculous unaffordable cost of seeking a dentist help and today I am in so much pain it's enough to wish I'd just die already. I have no previous history of anything like this before, until pointed out by my fiance. I never would have linked these symptoms to Blu and been even more puzzled.
Writing this I am in tears due to the pain, extreme discomfort and overwhelming stress it's causing. I cannot afford an emergency visit right now to either an emergency room and or a dentist and am suffering severely. I'm mid anxiety/panic attack over my health, my teeth and my mouths health while feeling helpless that dental work is just outta my price range budget and ridiculously unaffordable. I warn everyone DO NOT USE ANY BLU E-CIG DEVICE, JUICE OR PRODUCT for you may also end up in my predicament.
I can only pray and use natural at home remedies. I hopes of causing this potentially mysterious infection to dissolve and not cause a slow process death like my deceased friend Tori. Tori passed away after having a wisdom tooth removed which became infected, infection spread to her brain which left her in a vegetative state for approx 3 month before the decision was made to pull her off life support. Tori used Blu as well, Tori passed away a year ago leaving behind a two year old son and a wonderful ACTIVE navy member husband.
Purchase my blu from gas station doing a promotion for$1 for the kit. Cartridge does not click into place and oil seeps on to your lips. Super gross! Took back to station and received a new cartridge. It fit better but oil still seeps out. I think product is very cheap.
I purchased the rechargeable vape just yesterday in hopes of cutting down on smoking. The liquid leaks onto my lips causing a burning sensation and a horrible taste left there. I'm very disappointed and wasted money I didn't have to spend.
I was given a code to get the starter kit cheaper - they then said code was invalid - then said it's ok now. Ordered and put my details in i.e. Date of birth then they say I can't get my order due to age verification? They sent me a link so I could upload my passport or driving license? Give me a break - they lost an order!!
Caveat Emptor; BUYER BEWARE. I have tried numerous types of Blu products over the last 5 years, what a waste! This is the worst consumer product I have ever used. I love "vivid vanilla" flavor but every single device I used to deliver vapor has been **... Do not buy this product.
This product is poor quality and performs inconsistently. I was using the disposable version and then I decided to try this instead. What a mistake. It worked briefly then started doing this thing where as soon as I take a drag, it starts flashing and produces no vapor. This is supposed to indicate that I'm overusing it, but it does it all the time, as soon as I start using it. Got a replacement battery, it started doing it immediately again. I've done all the cleaning and troubleshooting, makes no difference. Also, it does not hold a charge at all. This product is annoying enough to make you quit quitting smoking.
I’m a very loyal fan of Blu eCigs. I love their Blueberry and Cherry flavors. I haven’t had any problems with customer service or the product except for the PRO kit batteries not working. I’m now smoking their newest product and I think it’s awesome. BUT... I keep hearing about “Popcorn Lung”. Does anyone know if the flavors I love are toxic (most of the searches I looked at said it has to do with which flavor you are using). Thanks BLU for getting me away from carcinogens and tar but I would really love some information about lung issues. Thanks!
I have been a customer of blu eCigs for years. I used to smoke the original tobacco flavor then they added something that changed the flavor. They recommended Carolina Bold which I really liked then recently they changed the flavor. If a product is rated best flavor why do you change it? When I called they wouldn’t confirm that the flavor changed. For someone who has been using them for so long, you can tell the difference right away.
The disposable cartridges don't last as long as they used to? They are putting less juice in each tank. I put a negative but tasteful review on their website and got an email telling me that it does not meet their standards.
The prices are way too high for the quality of the tanks, Clearomizer, e-liquid. The tanks don't last very long... barely a day and I don't vape all that much. The Clearomizers leak. I've spent so much money on them that it's just sickening. I've since found a vapor stick and it works wonderful. At Blu you buy one tiny bottle of liquid and it's like $9 and now I can get a 60ml bottle for $19. This lasts so long that I can't believe I was taken in by Blu. I've called customer service with issues and problems and they either don't seem to care or the person on the phone just doesn't know.
How can you have customer service reps that are supposed to know their product and they can't answer questions. This company has made a small fortune off me and they just can't seem to provide quality product to the consumer. My last order was for two bottles of liquid and when it arrived there was only one in it. So now I have to call yet again and hop through hoops to get what I paid for. Total waste of my time and money. I'm so glad that I found a store here that has quality product and devices as well as a friendly knowledgeable people on staff to help and also answer any questions. Totally done with blu.com.
Placed 2nd day air order that never showed up. I called and was told it was never shipped for some reason and would be shipped immediately, but wasn't I cannot purchase the specific blu products I use anywhere other than their site, because it's the only place they're sold. I spend roughly $10K per year with them. My order, which I paid $300+ for failed to arrive, so I contacted their customer service to find out why. All they could tell me was "I don't know why it never shipped, because we have it in stock, I see that you paid for it, so I'm not sure. I will make sure it ships tomorrow (12/1)." When I called back yesterday, it still hadn't shipped.
In addition, they refuse to just submit a new order with overnight shipping, which would correct everything. I explained to them that the reason I originally paid extra for 2nd day air, was because I travel for work and have 5AM flight on Tuesday (12/5), and need the refills before I leave. They offered to refund the $20 I paid extra, and I informed them that once again that money was not the object here, receiving my package before traveling was.
At this point the person I spoke with put me on hold and said he was going to speak with his supervisor to see what he could do. He came back on, informed me that they were taking care of it and would call me back no later than 12 noon (12.1.2017), as they had until 1PM to ship it. He checked to make sure the number I was calling from and the number on my account was the right one to reach me at. I told him yes. He also said if for some reason I don't call, call back and ask for Brian and they'll transfer you to me.
Noon rolled around and I never received a call. I tried calling them back from my cell phone (same phone I used to call earlier), only this time the call wouldn't go through. The phone would click, and a recording said "I'm sorry but the number you're trying to reach is invalid/out of service/something similar." I confirmed 7/8+ times that I was dialing the same number, and then it dawned on me that they blocked my number for some reason. I tried calling from 4+ other phones, all of which worked just fine with the same number. This type of service is absolutely unacceptable! I called again and this time was transferred Lavar, who was supposed to be a supervisor.
However, for a supervisor, Lavar could not tell me anything. I kept asking why he couldn't just cancel my order and create a new one to be shipped over night, and his response was nothing more than "I'm sorry, I'm not allowed to do that." I asked to be transferred to somebody that can, and once again, I'm sorry, I can't do that. I asked "what in the hell is going on here? You can't tell me why my order hasn't been shipped! You can’t tell me if/when it will be shipped! I need to speak with somebody that help me and/or tell me what the hell is going on!" Lavar said in a very snarky tone, as he laughed, "I'm sorry sir, we're working diligently to get this corrected."
While that statement may sound professional to you, please understand that I cannot adequately convey Lavar's tone via this text; just understand that it was as though this was all a joke to him. Once again, I said please tell me exactly what you're doing to correct it! Tell me when will it leave your warehouse and be shipped? If you can’t tell me these things, then please transfer me to somebody that can!
At this point, Lavar just kept repeating himself in the same joking/snarky tone, so I regrettably used some inappropriate language myself and hung up. This brings us to today (12/2). I just called back again, only to find out that it still has not been shipped. I went onto the blu website to see if there is any language informing customers of shipping issues/delays, and found nothing. In fact, their site allowed me to place an order with overnight shipping, which brings me to my final point. 1. There really is some kind of issue and they are now failing to tell people, as they are still allowing people to pay for overnight service. 2. There is no problem with shipping, but for some reason they will not submit a replacement order for me. In fact, they would rather block my call, than correct their issue. Absolutely unacceptable, and as much I've enjoyed their product, it's time to do some research and switch brands.
I don't want any money. I don't want a refund. I just want my order, and seeing as how it hasn't even left their warehouse yet, making it a minimum of 6 days late, I don't think having it shipped overnight is too much to ask. I would also like to speak with somebody in a relevant role/position (Director, VP, SVP, EVP, RVP, C-level, etc...), so I have the opportunity to adequately convey this experience. If I were in their shoes, I would absolutely want to hear first hand what kind of service is being offered to consumers, especially those who spend in excess of $10K annually with their company.
Cartridges are way overpriced for the lasting effect. Gave it a few shots and have bought cartridges that are dead from the first drag. 16-17$ a cartridge for 3. Usually only one lasts a while. Never purchasing these again. They also have to be charged constantly!!!
blu eCigs expert review by Benji Waters
A popular US brand selling a two piece disposable cartomizer system. Their products are well presented and distinct with their blue color.
Quality: Pulls easily and good vapor for a disposable
Easy to use: Ready to use straight out of the box
Flavor: Great flavor from Johnson Creek Original Smoke Juice
Cartomizer refills: Incompatible to refill with other cartomizer tanks.
Battery length: The battery life does not last long. However, they do include a warranty.
Best for: Occasional users, light users
blu eCigs questions and answers
- What problem is blu trying to solve?
- Smoking has a lot of negatives – but as smokers, we love smoking. We get little moments to ourselves, and often smoke when we have little victories in our lives. The downside to this is the stigma and everything else that comes with smoking. That's what we're trying to solve. We want to give smokers what they love about smoking – without the things they hate. That's a tough problem to solve, but we're up for the task.
- What sets blu apart from the competition?
- The fact that we're primarily made up of smokers. We know what smokers want. At the same time, we know we aren't immune to mistakes or sometimes failing. That's how we get better. If it isn't good enough for us, it's not good enough for the consumer. We also listen to what our customers tell us; communication is a two-way street and we firmly believe that. For that reason, we're always innovating.
- What needs does blu fulfill, and how do you fulfill those needs better than your competition?
- As we stated above, we give smokers what they love about smoking, while taking away a lot of what they hate. Smokers’ needs are fulfilled in a few ways. First, we take our customers seriously – which is why we offer what we feel is the best customer support in the business. When you call, you are treated like a human being by a customer service team dedicated to blu here in the USA. Second, we take what our customers are telling us seriously. It's hard to listen to the negatives your customers are saying, but we love hearing it because at the end of the day, that's what is going to help push innovation. The leg up on our competition is our relationship with our most important asset: the customer.
- How does blu measure success?
- Success is ever-evolving. Success for us is becoming everything a smoker wants us to be. It's a lofty goal we are always working towards. At some point more smokers will be choosing electronic cigarettes over combustible cigarettes, and we want blu to be the one they reach for.
- What’s the most common misconception consumers have about your industry?
- As for the industry, it's that every company is the same. It's a bit like the Wild West out there and a lot of the companies say the same things, but have no real oversight or thought behind what they do other than wanting to make a quick buck. For blu, the misconception is that we're just here to make as much money as possible and the smokers don't matter to us. The reality is, smokers drive everything we do, and at the end of the day it's who we work for.
- How has your industry changed in the last 5 to 10 years?
- This was just discussed in the office the other day and actually, the last 5 years has felt more like 20 years. So many things have changed – from technology to acceptance. Since the industry is so young, we can't really make a comparison to 10 years ago... but if you want to compare it to a technology, it's kind of like when smart phones were first introduced compared to what you have today. The concept is the same, but everything else has advanced to become a really awesome industry. Who knows what will change in the next 5 years! We also feel like the industry has started to focus on the category more than the smoker, we have a long way to go before we start focusing on just e-cig consumers.
- What is something you wish every consumer knew about blu?
- First, I wish they could meet everyone here at blu and see the passion and love we all have for the brand. Second, that adult smokers’ voices and opinions matter to us. Whether it's talking to us, or educating others about blu. Your voice is the most important asset we have.
- Has blu received any awards or recognition your customers would like to know about?
- We have received awards and recognition, but what does an award do for a customer? The best recognition we can get is when a customer calls our customer service team or gets on our social media channels and tell us about the amazing experience they have had with blu.
- How has blu grown or evolved?
- Where do we even begin? We started in a small office and now literally made it downtown! That's the true American dream. The coolest part of growing and evolving is that now we can spend the money we make on some really awesome innovation for smokers. To go from just a couple of people in a tiny office to having a state-of-the-art R&D facility in only a few years is incredible to us. The best part is, we aren't finished and there is a lot of work ahead.
blu eCigs Company Information
- Company Name:
- blu eCigs